Happo Vacation Rentals

"Very good."

"We arrived at the hotel around 10 pm and there was noone at the desk.The keys were in envelopes on the desk with instructions. Our bags (that were shipped) were just unsecured. No instructions on the location of the elevator which was in the other wing (A). No locks on lockers for your ski equipment. There was no TV or WiFi (except inside the guest lounge). Bathrooms are communal and not every floor has one. Communal showers are in the basement. Just a very generic room. There were 3 of us, so we were in a small room with no dressers or closet. Our sleeping arrangement was 1 single bed and a bunk bed. The only positive to this place is it is a stone’s throw from the Happo ski resort. Just be prepared to have your clothes/bags strewn across the room. This is more a hostel than it is a hotel. "

"Good"

"Large rooms. Excellent onsen and outdoor pool and sauna. Direct access to the ski area. Ski in and out. Free shuttle to Minami-Otari train station. Very reasonable lift ticket prices that allowed you to ski Norikusa and Cortina. Staff very helpful as well. All around great place to stay. "

"Title: Misleading “Private Onsen” Listing – Not What Was Advertised We booked this property specifically because it was advertised on Hotels.com as having a “private onsen,” and we paid a premium price under the belief that the onsen would be attached to our room and available for our private use 24/7. The listing showed beautiful photos of what appeared to be an outdoor private onsen and mentioned that a bathing fee would be charged per night (though it did not disclose the cost). Based on this description and imagery, it was reasonable to believe we were booking a room with a private, in-room onsen experience. However, upon arrival, we learned there was no onsen attached to our room at all. The “private onsen” is actually a small indoor bathing room available to any hotel guest for 1,500 yen per use. Although it is ‘clean’ it looks NOTHING like any photo we saw, it had a musty feel to it and it must be reserved in advance, and time slots may not be available at the requested time. We essentially paid an exclusive rate for an amenity that was neither exclusive nor as portrayed. The experience did not match the advertising, and that was extremely disappointing. We contacted hotels.com immediately the first night we stayed there through their customer support chat, and the lady was incredibly unhelpful/rude and did not understand the issue. She even tried to gaslight us into believing the 1500 yen per onsen trip was just the bathing tax they specified on their website. It "

" Nice room Onsen ski storage breakfast Friendly staff"

"Horrible customer service"

"Positives, staff was super friendly and helpful, easy walk to Happo One, all you can drink beer and sake included with dinner, plus an ice cream machine. Negatives, super thin walls to room, we could hear our neighbor snoring, breakfast and dinner food not great."

"Clean tidy hotel with friendly staff. Nice Breakfast and traditional restaurant for evening meal. Fantastic onsen facility. Walk to lifts. Highly recommended. "