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Reviews of Shining Central Hotel & Spa

4 out of 5
Shining Central Hotel & Spa
20 Lo Su Street, Ly Thai To Ward, Hoan Kiem District, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 70 out of 89 reviews" "
Rating 8 - Good. 14 out of 89 reviews" "
Rating 6 - Okay. 2 out of 89 reviews" "
Rating 4 - Poor. 1 out of 89 reviews" "
Rating 2 - Terrible. 2 out of 89 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gunther

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exceptional and very good value for the money. Exceptional in the fact that it had all the pleasantries of the large expensive hotel chains at a much more affordable price point. I would definitely return to this hotel and highly recommend it to anyone who is visiting Hanoi, Vietnam. Wonderful staff providing an exceptional level of service. Gunther & Diana
Stayed 1 night in Jan 2024

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived very early in the morning @ 4:00am and we felt welcomed upon arrival. Emily and the entire staff are fantastic. The bed and bedding are very comfortable
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in the heart of Hanoi
Great hotel located very centrally. All the hotel staff were incredibly friendly and helpful. We were credited a free massage each at the attached spa and the restaurant served great food as well.
Stayed 2 nights in Dec 2023

10/10 Excellent

Thanh, Doylestown

Stayed 2 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 5 nights in Nov 2023

10/10 Excellent

Olivia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, really nice decor and great location for the old town. A stones throw from the lake and most attractions. The staff are the stars of the show here - nothing they wouldn’t do for you. We loved staying here, thank you for looking after us!
Stayed 1 night in Sep 2023

10/10 Excellent

Linh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel! Very satisfied with their service. Thank you for giving us a comfortable time in HN!
Stayed 2 nights in Jun 2023

10/10 Excellent

Wallace

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice location and great breakfast
Stayed 2 nights in Apr 2023

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Lewis

Business traveler
Liked: Cleanliness, staff & service
Premium room with a city view. City view it was not. I had a view of someone else’s house/apartments. Not one tiny view of the city. Suggest they check their room descriptions. Very disappointing actually.

10/10 Excellent

Tai

Stayed 4 nights in Feb 2023

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Great service and location. Rooms are nice. Only down side a little noisy, but definitely not a deal breaker. We would stay there again.

10/10 Excellent

Anitya

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, accomodation and super friendly! Central location to everything. Everything provided in the room.

10/10 Excellent

emmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rest enjoyed our stay. The staff are very friendly and helpful. They mark all places where we want to go on the map when we check in. This hotel is in great location and many restaurants and food in a walking distance. They get our room ready and put all luggages in the room when we came back from 2days tour. We would definitely recommend this hotel and we will come back to this hotel. Thank you staff at Shining hotel for providing us a great experience.
Stayed 1 night in Jan 2023

10/10 Excellent

Lindsey

Stayed 1 night in Jan 2023

10/10 Excellent

aaliyah

Liked: Staff & service, amenities, property conditions & facilities
I absolutely loved my stay here as the solo traveller. I was taken back by how friendly and sincere the staff all were, they were always so helpful and kind. My room was reasonably sized and the shower nice and hot. Snacks were replensined in my room daily but i didn't know that they charge for these - something to know ! They also have a small gym downstairs that is 24hrs which is brilliant, the location is also fantastic. Right next to all the delicous street food you need and plenty of shops for your knock off winter gear haha. I walked around the area after 12am as a solo woman and felt safe in the area. There was a problem with my AC and management handled it so well which is when their good guest service really showed ! :) I book the halong bay tour with the hotel and they managed to get me a free upgrade to the most incredible and spacious room. I'm honestly so greatful to the staff here, solo travel can be difficult sometimes especially in a country where you only know speak a few words of the language but i felt looked after and reasurred by the staff here. I would recommend to a friend and will stay again on my next trip to Hanoi.
Stayed 5 nights in Dec 2022

8/10 Good

Tsumain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a welcome drink and daily fruit basket. The hotel staff were also friendly especially Anna and Ny.
Stayed 2 nights in Nov 2022

4/10 Poor

Sung Hyun

Liked: Staff & service
The staff are by far the most decent and kind people in Hanoi. My issue was unstable wifi. The internet system is very weak and gets disconnected. Took 4days to be offered for a hot spot and later said improvement were made but suffered same disconnect issue for another 3days and then check out. If internet connection is important for you like doing business trip, seek elsewhere. I am saddened to write a harsh review for such hard working staff but internet connection should be marked as a warning. Or be offered a refund.

2/10 Terrible

Jessica

Traveled with partner
Liked: Cleanliness
This property's location is central, which is a great benefit but 1) the Wifi does not work - multiple guests were always asking how they could connect and none of the issues were resolved, 2) the hotel service at night is minimal and very curt and 3) the breakfast is stale and left for days. I would not stay here again.
Stayed 3 nights in Nov 2022
Response from Apologize from hotel'menegment on 2022/11/19
Dear Mrs. Jessica Givens,First of all, on behalf of the Shining Central Hotel Hanoi. I would love to say thank you so much for choosing our hotel for your trip in Hanoi.I am indeed concerned to see that your experience with us was not fully up to your satisfaction and that you felt let down by some aspects of your stay. I sincerely thank you very much for taking time to share your objective comments and suggestions regarding your stay in our hotel. All your feedback is well-noted and being sent to relevant departments for further seriously internal discussion to make sure the problem never occurred again and improve our services to bring the better experience for the customers.Please forgive us that we had to close the hotel for the past 2 years due to the Covid-19 epidemic, the hotel has just reopened and there are many more shortcomings, limitations...) and we are still working hard to improve.Dear Mrs. Givens, once again, on behalf of Shining Hotel, I sincerely apologize for the inconveniences during your stay at the hotel. We do hope you will give us the opportunity to welcome you back in the future, at which time we will spare no efforts in providing you with the perfect visit.Once again, thank you so much and we wish you health and happiness always.Kind regardsDuong Minh Ha(Mr)General Manager

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff including everyone were very friendly and polite. The area was clean.
Stayed 8 nights in Nov 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!
Excellent Service and attentive staffs, always ready to help or answer any questions. Location is very ideal and convenient. We would return or recommend friends. Thank you to all the staffs from the front to the Dinning for making our stay memorable.
Stayed 4 nights in Nov 2022

10/10 Excellent

Cleverson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything.
Stayed 3 nights in Nov 2022

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice new property with lovely staff in a convenient location. Awesome breakfast. Only drawback was construction noise, but I’m not sure if that was controllable by the hotel.
Stayed 1 night in Feb 2020
Response from Shining Central Hotel & Spa on 2020/3/10
Dear Meredith, Thank you so much for staying at Shning Central Hotel & Spa and your feedback. The construction noise is from our neighbor and we are trying to control it a bit difficult. We hope to have other chance to welcome you again! Best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the middle of the Old Quarter and only around the corner from the bus stop to the airport and Bus service to Sapa. The rooms were great and the staff were very friendly and attentive. Breakfast on the top floor was also nice with the views of the city.
Stayed 1 night in Mar 2020
Response from Shining Central Hotel & Spa on 2020/3/8
Dear Sir/Madam, Thank you so much for choosing our Shining Central Hotel for your holiday in Hanoi and your feedback. We are so happy to know that you enjoyed the stay with us and hope to welcome you again soon. Best regards,

10/10 Excellent

Clifford, Lakeland,FL

Traveled with partner
Liked: Cleanliness
The staff was super friendly and accommodating. Very clean and the rooms were very nice. Great location in the old quarter. Easy to walk everywhere. Very nice breakfast.
Stayed 3 nights in Feb 2020
Response from Shining Central Hotel & Spa on 2020/3/1
Dear Clifford, Thank you very much for choosing Shining Central Hotel for your stay in Hanoi and your nice feedback. We are glad because your services met our expectation specia staff, hotel rooms, localion and breakfast. We hope to have other chance to welcome you again in the future! Best regards,

10/10 Excellent

Chicago

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! Had a wonderful trip to Hanoi while staying at Shining Central hotel & Spa.
Stayed 4 nights in Feb 2020
Response from Shining Central Hotel & Spa on 2020/2/28
Dear Chicago, Thank you so much for staying at Shining Central Hotel and your feeback. We hope to welcome you again soon! Best regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower design was poor as water entered the sink area. The staff were excellent and very helpful. The location was great...2 blocks from the lake and on the edge of old town.
Stayed 4 nights in Feb 2020
Response from Shining Central Hotel & Spa on 2020/2/19
Dear Sir/Madam, Thank you for staying at Shining Central Hotel and your feedback. We appreciate it and try to fix the shower design. Hopefully we will have other chance to welcome you back in future! Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020
Response from Shining Central Hotel & Spa on 2020/2/19
Dear Sir/Madam. Thank you for staying at Shining Central Hotel & Spa. We appreciate your feedback and hope to welcome you again soon! Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Shining Central Hotel & Spa on 2020/2/19
Dear Sir/Madam, Thank you so much for staying at Shining Central Hotel & Spa. We appreciate your feedback! We will look forward to welcoming you in the future! Best regards,

10/10 Excellent

Yoko, Honolulu, Hawaii

Liked: Cleanliness, staff & service, amenities
Staff are very friendly and very caring for the customers. They always ask us if everything is alright to make sure we have been helped at a lobby, restaurant and in the hallways. It was very impressive and I have never experienced to receive such great service at this hotel. Welcome tea with some snack was a plus and we felt very welcomed. One thing I would like to mention is that the wall between each wall are thin? so it was very noisy because I could hear people talking all night long and it was not a little bit it was very loud and I was about to shout or make a phone call to the front desk to seek help but I did not.
Stayed 2 nights in Feb 2020
Response from Shining Central Hotel & Spa on 2020/2/19
Dear Yoko, Thank you so much for choosing Shining Central Hotell & Spa. We appreciate your feedback and try to improve our services more and more better. We hope to have other chance to welcome you again ! Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Clean room. Centrally located in Old Quarter for exploring. Breakfast has plenty of items to choose from.
Stayed 3 nights in Jan 2020
Response from Shining Central Hotel & Spa on 2020/2/5
Dear Sir/Madam, Thank you for choosing Shining Central Hotel & Spa and your feedback. We are so happy to know that you enjoyed the stay with us and hope to serve you again in the furture! Take care and best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location. You could walk to everything in the Old Quarters. The staff was wonderful...helpful and always smiling when we would return.
Stayed 4 nights in Jan 2020
Response from Shining Central Hotel & Spa on 2020/2/5
Dear Sir/Madam, Thank you very much for your feedback and stay at Shining Central Hotel & Spa! We will look forward to welcoming you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Shining Central Hotel & Spa on 2020/2/5
Dear Sir/Madam, Thank you for staying at Shining Central Hotel and we hope to welcome you again soon! Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Very stylish room. Came with free snacks and water. Nice spa downstairs and very friendly staff
Stayed 4 nights in Jan 2020
Response from Shining Central Hotel & Spa on 2020/2/1
Dear Sir/Madam, Thank you so much for choosing at Shining Central Hotel. We are so happy to hear that you enjoyed your stay with us with services. We hope to have a chance to welcome you again! Take care and best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exellant hospitality, very good staff very helpful in every way.
Stayed 5 nights in Jan 2020
Response from Shining Central Hotel & Spa on 2020/2/1
Dear Sir/Madam, Thank you very much for choosing Shining Central Hotel and your wonderful feedback. We highly appreciate it and hope to welcome you again! Take care and best wishes to you!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Roberts was in an excellent position with only 5 mins walk to the lake. Staff at the hotel were great and on hand to help out with anything we needed. Booked a massage which was excellent
Stayed 2 nights in Jan 2020
Response from Shining Central Hotel & Spa on 2020/2/19
Dear Sir/Madam, Thank you very much for choosing Shining Central Hotel & Spa and your wonderful feedback. We are happy to know that our services meet your expectation. We hope to serve you again! Best regards,

10/10 Excellent

Erick, Miami, FL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this boutique hotel was nothing short of amazing and super attentive. Everyone from the Spa down to the restaurant staff were sensational, especially the receptionists (sorry, I didn’t get their names) they made me feel like I really mattered and were there to accommodate my every need. Superb service! I will definitely stay here again if I ever come back. Highly recommended!
Stayed 4 nights in Jan 2020
Response from Shining Central Hotel & Spa on 2020/1/15
Dear Erick, Thank you for choosing and staying at Shining Central Hotel and Spa! We appreciate your kind feedback and very happy to know that you enjoyed your stay with our services. We will look forward to welcoming you again soon! Take care and best regards,

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2020
Response from Sales Manager on 2020/1/11
Dear Sir/Madam, Thank you very much for your feedback for our hotel. We highly appreciate it and hope to welcome you again in the future! Wishing you all bests! Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Sales Manager on 2020/1/11
Dear Sir/Madam, thank you very much for your feedback for our hotel. We are glad to know that you enjoyed the stay with us. Hopefully we will have other chance to serve you again in the future! Take care and Wis you all bests! Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from all of the staff, great selection of Asian and western foods for breakfast on the rooftop restaurant. Located right on the edge of the old town.
Stayed 2 nights in Dec 2019
Response from Shining Central Hotel & Spa on 2020/1/15
Dear our beloved guest, Thank you for choosing and staying at Shining Central Hotel and Spa! We appreciate your kind feedback and look forward to have you back here again very soon. Best regards,

10/10 Excellent

Mei Po

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming staff!
Love the staff, they are very welcoming and made our stay very memorable! The hotel is brand new so everything is in good condition yet the TV only shows black-and-white screen with no sound and the wifi is unstable. However, the staff tried to come and help but in vain effort. I believe the hotel is still in a good condition and will improve gradually. Anyhow, we love our stay and will definitely come back if we're going to visit Hanoi again!
Stayed 4 nights in Dec 2019
Response from Shining Central Hotel & Spa on 2020/1/15
Dear Mei Po, Thank you very much for choosing and staying at Shining Central Hotel. We appreciate your kind feedback and are very sorry for any inconvenience that cause to you during your time stay here. Rest assured that our management and staff will keep trying our utmost to improve day by day to better serve you all. Once again, we thank you for your support, we look forward to the opportunity to have you return soon. Best regards,

8/10 Good

Lee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, too bad about the construction
I loved the room, very comfortable bed and just nice for one person. However, there was construction going on very early in the morning everyday causing my sleel to be disrupted.
Stayed 5 nights in Dec 2019
Response from Sales Manager on 2020/1/1
Dear Lee, Happy New Year to you and your family! Thank you very much for staying with us and your feedback. The construction is from the neighbor, not from our hotel and we hope that you can understand and sympathy. We are also sorry for this inconvenience. We wish you all the best in 2020! Best regards,

8/10 Good

Lan Ai

Stayed 5 nights in Dec 2019

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly opened hotel in very convenient location to sights, shopping and restaurants. Food also very good, breakfast and also dinner at the restaurant. Staff very forthcoming and friendly.
Stayed 1 night in Dec 2019
Response from Sales Manager on 2020/1/1
Dear Daniel, Happy New Year and we wish you all the best in 2020! Thank you very much for staying at Shining Central Hotel & Spa and your wonderful feedback! We are very glad because you enjoyed the stay with services: food, breakast, staffs... We hope to have other change to welcome you again in the future! Warmest regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A short visit in Hanoi
Location is good, room is clean with a comfortable bed, lot of choices with buffet breakfast. Staffs are very friendly. I was very surprised to get a birthday cake from the hotel and it makes me feel living at home. Will stay in this hotel again and thank you.
Stayed 1 night in Dec 2019
Response from Shining Central Hotel & Spa on 2020/1/15
Dear our beloved guest, Thank you for staying at Shining Central Hotel & Spa and your wonderful feedback. We are happy to know that our services meet your expectation and we hope to welcome you again soon! Kind regards

10/10 Excellent

Mel, Philadelphia, PA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel that's very clean and has some amazing included breakfast options. The location of this hotel is perfect and is right near Hoàn Kiêm Lake. The best part of this hotel is the staff. They were absolutely incredible and helped me arrange flights when I messed up my booking. They also helped me arrange a tour and provided plenty of information about Hanoi and the surrounding areas. Best customer service I have ever experienced.
Stayed 2 nights in Dec 2019
Response from Sales Manager on 2020/1/6
Dear Mel, Thank you very much for your feedback of our new hotel. We are happy to know that our hotel and services meet your expectation. We hope to have other chance to welcome you again. Happy New Year to you and your family! Best regards,

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location near Hanoi busy old quarter. Lovely staff and service very clean and good breakfast. Good shower and very helpful.
Stayed 2 nights in Dec 2019
Response from Hotel Sales manager on 2019/12/10
Dear Sir/Madam. Thank you very much for staying at Shining Central Hotel and your wonderful feedback! We are so happy to know that you enjoyed your stay with us and our services. We hope to have other chance to welcome you back. Take care and wish you all the bests in your life!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's new and great. Construction works still on going.
Stayed 1 night in Oct 2019
Response from Sales Manager on 2019/11/1
Dear Sir/Madam, Thank you very much for staying with us and your feedback. We hope to have other chance to welcoming you again in the future! Take care and best regards,

10/10 Excellent

Eduardo A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel pequeño en el centro de Hanoi.
Él está y no te va a estar bien ubicado en el centro de Hanoi. Se puede salir a caminar tranquilamente en los alrededores, donde hay muchas tiendas, restaurantes y algunos lugares turísticos. El personal es muy amable y se esfuerza en todo el tiempo por dar un gran servicio. La Srita. Anna dio seguimiento todo el tiempo a nuestras necesidades vía WhatsApp. Nos ayudó a conseguir un tour justo como lo necesitábamos. El bufete desayuno es sencillo pero bueno. Es un hotel pequeño pero cómodo. Lo único complicado es que para acceder al restaurante hay que subir escaleras, lo cual no es adecuado para la gente con problemas en las piernas.
Stayed 7 nights in Jan 2024