Superior Double Room | Front of property
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Reviews of Reyna Hotel Hanoi

3 out of 5
Reyna Hotel Hanoi
39 Me Tri Road, Nam Tu Liem District, Hanoi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 41 out of 59 reviews" "
Rating 8 - Good. 11 out of 59 reviews" "
Rating 6 - Okay. 4 out of 59 reviews" "
Rating 4 - Poor. 3 out of 59 reviews" "
Rating 2 - Terrible. 0 out of 59 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

SeungJun

Stayed 1 night in Feb 2023
Response from Hien HO on 2023/2/24
Dear our valued guest,Thanks so much for your kind support to Reyna Hotel Can you share with us should anything we can improve for better serviceWe look forward to welcoming you back again at Reyna Hotel soon!Have a good day!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
經濟實惠的河內飯店
之前有住過這間飯店，這次算是臨時入住，飯店服務及清潔還算不錯，早餐也還可以，只是這次住的房間可能位於發電機還是某種設施旁邊，導致噪音非常大，晚上我把空調關掉還是很吵，影響睡眠品質，其餘都還可接受。
Stayed 1 night in Jan 2024

4/10 Poor

jae chun

Stayed 1 night in Jan 2024

10/10 Excellent

HYUNCHUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

HAKYONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요 ^^
호텔이 깨끗하고, 직원들 친절하고 주변에 한국인 음식점도 많아서 좋았습니다~~
Stayed 2 nights in Oct 2023

10/10 Excellent

jaesook

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

jaesook

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

jaesook

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

jaesook

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jong-mo

Stayed 2 nights in Oct 2023

10/10 Excellent

Co.ltd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

6/10 Okay

Katsunori

Business traveler
Disliked: Property conditions & facilities
バスタオル、フェースタオルはあるが、普通のタオルがおいていない。
Stayed 2 nights in Sep 2023

8/10 Good

Jeong eun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
잘 쉬었다 가요.
조식때 김치가 제공되어 좋아요. 침대도 아주 좋아요. 근데 여름 끝이라 그런지 따뜻한 물은 나오지 않아요. 엄지손가락만한 바퀴가 자주 나와요. 뷰도 아주 좋답니다. 바퀴만 아니면 최고예요.
Stayed 2 nights in Sep 2023

10/10 Excellent

HO DO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Huiying

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

CHEE SHUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

DONGKYUN

Stayed 7 nights in Jul 2023

10/10 Excellent

Daekwan

Stayed 1 night in May 2023

6/10 Okay

soomin

조식이 ㅠ
비교적 깔끔했으나 후기대로 역시 조식은 별로였어요
Stayed 4 nights in Mar 2023

10/10 Excellent

donghui

Stayed 2 nights in Mar 2023

8/10 Good

Tadashi

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2023

4/10 Poor

JONGHO

Stayed 2 nights in Mar 2023
Response from Hien HO on 2023/3/10
Dear Mr/Ms Jongho,Great thanks for your kind feedback, Let me extend my sincerest apologize for any inconvenience you were subject to. We will definitely review with our staff to continue our improvement. My team and I hope to warmly welcome you back to the hotel for a more satisfactory stay Best regards,

8/10 Good

kang

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절하고 깨끗해요
Stayed 1 night in Feb 2023
Response from Hien HO on 2023/2/17
Dear Mr. Kang,Thank you so much for your kind support also spending your time to leave your feedback to usWe look forward to welcoming you back soon at Reyna Hotel HanoiHave a good day!Best regards,Hien Ho - Sales Manager

10/10 Excellent

Younghwi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Hien HO on 2023/2/17
Dear Mr/Ms. Younghwi,Thank you so much for your kind support also spending your time to leave your feedback to usWe look forward to welcoming you back soon at Reyna Hotel HanoiHave a good day!Best regards,Hien Ho - Sales Manager

10/10 Excellent

INSOO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Hien HO on 2023/2/17
Dear Mr/Ms. Insoo,Thank you so much for your kind support also spending your time to leave your feedback to usWe look forward to welcoming you back soon at Reyna Hotel HanoiHave a good day!Best regards,Hien HO - Sales Manager

8/10 Good

HYUNGWON

Stayed 4 nights in Jan 2023
Response from Hien HO on 2023/2/17
Dear Mr. Hyunwon,Thank you so much for your kind support also spending your time to leave your feedback to usWe look forward to welcoming you back soon at Reyna Hotel HanoiHave a good day!Best regards,Hien Ho - Sales Manager

10/10 Excellent

SANG YOUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Hien HO on 2023/2/17
Dear Mr/Ms. Sang YoulThank you so much for your kind support also spending your time to leave your feedback to usWe look forward to welcoming you back soon at Reyna Hotel HanoiHave a good day!Best regards,Hien HO - Sales Manager

10/10 Excellent

byungmoon

Stayed 1 night in Dec 2022
Response from Hien HO on 2022/12/29
Dear Mr/Ms Byungmoon,Thank you so much for your kind feedbackLook forward to welcoming you back soon at Reyna Hotel HanoiBest regards,Ms Hien - Sales Manager

10/10 Excellent

HYUNG SUK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 호텔 입니다.
복도에 담배 냄새가 납니다. 층간 소음이 있습니다. 탁자 끄는 소리가 크게 납니다. 그 밖에 다른 서비스는 만족 합니다.
Stayed 5 nights in Oct 2022

8/10 Good

Mo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Hien HO on 2022/10/18
Dear our valued guest,Thanks so much for your kind support to Reyna Hotel HanoiLook forward to welcoming you back soonHave a good day!

10/10 Excellent

YOUNGSHIK

Stayed 3 nights in Sep 2022
Response from Hien HO on 2022/10/11
Dear Mr YOUNGSHIK,Thank you so much for your kind support to Reyna Hotel HanoiWe look forward to welcoming you back soonBest regards,

10/10 Excellent

Jungho

Stayed 2 nights in Sep 2022
Response from Hien HO on 2022/10/11
Dear our valued guest,Thank you so much for your kind support to Reyna Hotel HanoiWe look forward to welcoming you back soonBest regards,

10/10 Excellent

Hideki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋もキレイで快適。 朝食は料理もドリンクも種類が少なく残念。
Stayed 3 nights in Sep 2022
Response from Hien HO on 2022/9/24
Dear Mr/Ms. Hideki,Great thanks for your kind feedback. We will definitely review with our staff to continue our improvement. My team and I hope to warmly welcome you back to the hotel for a more satisfactory stay Best regards,

8/10 Good

JIYOUNG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Hien HO on 2022/8/18
Dear Jiyoung, Thank you so much for letting us know about your comment after your recent stay at Reyna Hotel Hanoi. We are all very delighted to read your positive feedback regarding our high level of services. Once again, thank you for your feedback and we look forward to welcome you again in the near future. Best regards, Kieu Truong - General Manager

10/10 Excellent

SANG JO

Stayed 1 night in Jul 2022
Response from Hien HO on 2022/8/8
Good morning Mr Sang Jo Lee, Thank you so much for your kind support to Reyna Hotel Hanoi also spending your time to leave your feedback. Look forward to welcoming you back to Reyna Hotel Hanoi soon Have a good day! Best regards,

10/10 Excellent

GYUNWOO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022
Response from Hien HO on 2022/7/28
Good morning GYUNWOO, Have a good day! Thank you so much for your kind support also leaving your feedback to us Look forward to welcoming you back soon at Reyna Hotel Hanoi Best regards

10/10 Excellent

HYUNG SAM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
미딘 바로 건너편에 있어서 스타벅스 콩카페 가기도 좋고 더 가든 쇼핑센타 가 바로 있어서 지하에 빅씨에서 장도 보고 코리아 타운이 근처여서 밥 먹을 때 많습니다.특별한 일정이 없는한 다른 곳으로 갈 필요를 못느낍니다.특히 직원들이 전부 친절하고,새로 지운 곳이라 청결하고,조용합니다.f
Stayed 3 nights in Jun 2022
Response from Hien HO on 2022/6/15
Good morning Mr HYUNGSAM KIM So great thanks for your kind support to Reyna Hotel Hanoi, also spending time to share with us your good experience. We are so happy to welcome you many times in next trips Have a good day! Best regards, Ms Hien - Sales Team

10/10 Excellent

SANG HYUN

Stayed 4 nights in Jun 2022
Response from Hien HO on 2022/6/10
Good morning Mr Sang Gyun, Great thanks for your kind support to Reyna Hotel Hanoi also spending your time to leave your feedback We look forward to welcoming you back soon at Reyna Hotel Hanoi Best regards, Ms Hien - Sales team

10/10 Excellent

Young il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in My dinh
Probably the best hotel in My dinh overall.
Stayed 2 nights in Jun 2022
Response from Hien HO on 2022/6/10
Good morning Mr Sang Gyun, Great thanks for your kind support to Reyna Hotel Hanoi also spending your time to leave your feedback We look forward to welcoming you back soon at Reyna Hotel Hanoi Best regards, Ms Hien - Sales team

10/10 Excellent

Young il

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful service and price
Stayed 4 nights in Apr 2022
Response from Hien HO on 2022/4/27
Great thanks for your strong support to Reyna Hotel Hanoi Mr Kim Young Il Look forward to welcoming you & your friends back many times Have a good day!

4/10 Poor

MASAAKI

Business traveler
Disliked: Cleanliness, room comfort
今回で2回宿泊しましたが、前回の部屋と今回の部屋が差がありすぎ。
Stayed 1 night in Apr 2022
Response from Hien HO on 2022/4/12
Dear Mr MASAAKI, Thanks so much for your strong support to Reyna Hanoi Hotel and we are truly sorry for your not good experience in that trip We do hope to have chance to welcoming you again at Reyna Hotel Hanoi soon We promise that we will Free Upgrade the room with bathtub as the first time you stayed Have a good day! Best regards,

10/10 Excellent

Cheol

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Hien HO on 2022/4/6
Thank you so much for your kind support to Reyna Hotel & spent your valued time to leave your feedback here Look forward to welcoming you back to us soon Have a good day! Best regards,

10/10 Excellent

Hyung Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
매우 만족했음. 매우 만족했음매우 만족했음매우 만족했음매우 만족했음
Stayed 1 night in Apr 2022
Response from Hien HO on 2022/4/6
Thanks so much for your kind support to Reyna hotel hanoi Mr. Hyung Jin Look forward to welcoming you back to us soon Have a good day! Best regards

8/10 Good

MI RAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 위치 좋은 호텔
사이즈가 작은 호텔인데, 깔금하고 좋습니다. 위치도 미딩지역이라 편했구요.
Stayed 1 night in Apr 2021
Response from Thu Ha (Ms.) Sales Team on 2021/4/16
We greatly appreciate your kind support and hope to have you back soon.

10/10 Excellent

SANG SHIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요
가장 큰방에 머물고 있는데 방이 커서 좋고 깔끔하고 또한 직원분들이 친절 하십니다.
Stayed 7 nights in Apr 2021
Response from Thu Ha (Ms.) Sales Team on 2021/4/15
Thank you so much Mr. Lee! We hope to have your continuous support in the future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비
가성비 좋아요
Stayed 12 nights in Dec 2020
Response from Thu Ha (Ms.) Sales Team on 2021/1/4
Thank you so much for your kind support Reyna Hotel Hanoi! We hope to have you back in the nearest future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend for business trip.
This hotel is very comfortable and offer kind service to customers.
Stayed 1 night in Dec 2020
Response from Thu Ha (Ms.) Sales Team on 2020/12/23
We greatly appreciate your kind support and hope to have you back soon. Merry Christmas and Happy New Year!

8/10 Good

Kyongsoo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Thu Ha (Ms.) - Sales Team on 2020/12/19
Thank you so much for your kind support Reyna Hotel! If there is anything we missed in making your accommodation the most enjoyable, please feel free to let us know. We hope to have you back in the nearest future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfying accommodation.
The hotel is really clean and brand new interior. Addtionally staffs was kind and they offer great service to me.
Stayed 1 night in Dec 2020
Response from Thu Ha (Ms.) - Sales Team on 2020/12/11
Thank you so much for supporting Reyna Hotel Hanoi! We greatly appreciate your kind feedback and hope to have you back in the nearest future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
한인타운 근처이고 지은지 얼마 안 되어 깔끔합니다.
회사근처라 좋았고 한인타운 근처라 식사/쇼핑을 하기 편했습니다. 룸컨디션 깔끔합니다.
Stayed 1 night in Oct 2020
Response from Thu Ha (Ms.) Sales Team on 2020/11/6
Thank you so much for your kind support! We hope to have you back soon.