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Reviews of One Hotel

3 out of 5
One Hotel
C3/D6 New Cau Giay Residence, Tran Thai Tong St, Dich Vong Ward, Hanoi

Reviews

8.4

Very Good

Rating 10 - Excellent. 21 out of 44 reviews" "
Rating 8 - Good. 15 out of 44 reviews" "
Rating 6 - Okay. 5 out of 44 reviews" "
Rating 4 - Poor. 1 out of 44 reviews" "
Rating 2 - Terrible. 2 out of 44 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ngoc on 2023/11/9
Thank you for sharing. Hope to see you again soon

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Better, but not great
It was ok, and a vast improvement over our last stay in Hanoi, as it was far from the touristy and scam-filled Old Quarter. Accommodations were nice, but covid still affected some ammenities, ie. no breakfast [closed], and we couldn't get extra pillows [had to buy our own]. Still, good value for the price, and in a better part of the city.
Stayed 15 nights in Mar 2023
Response from Tom on 2023/4/17
Thank you for sharing your experience at our hotel. We look forward to welcoming you soon

2/10 Terrible

Fayez

Disliked: Staff & service
Liars and crooks!
It was a terrible stay and I do not recommend anyone staying here. They are crooks and liars. We booked in November and our room wasn’t ready. There was a supposed mistake. Then the wanted to upgrade us and charge us for their mistake. I had to argue with them about it being their mistake we shouldn’t have to pay more. They put us in a lower priced room that we paid for and we left after the first night. Then they asked for more money claiming the room wasn’t paid for. They are crooks and liars. DO NOT STAY AT THIS HOTEL! Beside the above - poor location, and rooms smell of smoke - NO English speaking staff (all through google translate)
Stayed 3 nights in Jan 2023

2/10 Terrible

JUNYOUNG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One hotel is permanently closed
This hotel has been permanently closed due to Covid-19 situation. Still not yet refunded yet. Wish other customers don't get through what I had. Hotels.com should update the availability.
Stayed 1 night in Mar 2021

8/10 Good

Reuben

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Ms An on 2019/6/7
Dear Mr Reuben Warmest greeting from ONE Hotel Hanoi. We would like to say thank you so much for your kind interest to the hotel. We are very happy to serve you during the last time. We would like to say "sorry" for some matters at the hotel. Looking forward to your booking support in the next business trip Once again, Thank you so much Best Regards

8/10 Good

Kelly

Hotel was clean, safe and in a good location with great local food on your door step as well as more western style food across the road. Hotel has some shutters on the exterior for noise which no longer appear operational, these would be great to get working again as the noise from the local pub on the weekend can be very loud. The showers were also no good as water flooded the bathroom and required the entire use of all towels each day to remedy. We would stay again however so do not let this put you off.
Stayed 5 nights in Nov 2018

10/10 Excellent

Jaruek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Mrs. Hong - Hotel Management on 2018/10/1
Thank you so much for your experience at One Hotel. We do hope that we have chance to welcome you back to hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good enough hotel
Stayed here for several days. Considering the decent price, facilities/rooms are good enough. Some staff can speak OK English, but some others are not. Because of the location and address, taxi, grab or delivery services might be in troubled if they don't know that area, even receptionist explains the detail on the phone, sometimes they take longer time to reach out than I expect. There's no laundry facility as it explained in the description at the moment of 2018 June, there is laundry service with some costs instead. Moreover, this building is not "non-smoking" while it explained "Smoke-free property". Ashtray is everywhere and no separation with non-smoking and smoking. Breakfast buffet is provided, it's ok for quick bite. But do not expect too much.
Stayed 14 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Decent stay
The first room I got smelled so I requested a new room. The reception nicely accepted my request. The room then was in good condition to stay. Breakfast is very delicious and the waitresses were very pleasant.
Stayed 2 nights in Nov 2017
Response from Anna on 2017/12/26
Thanks for staying with us. We appreciate your feedback! We are always willing to serve the best for all customers. We do hope that you will feel satisfied at One Hotel Hanoi. We are willing to welcome you back to hotel for your business. Best Regards, One Hotel Hanoi Team.

10/10 Excellent

An Nguyen, Hanoi, Vietnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Clean room and good staff. Check out time is 12 o'clock.

6/10 Okay

Verified traveler

Response from Anna on 2017/3/18
Warmest greeting from One Hotel Hanoi. Thank you so much for your comment to One Hotel. It's great for us to try more and more to improve service and quality. We do hope that we will have chance to welcome you back to hotel. All the best wishes to you and your family. Best Regards, Mrs. Anna

8/10 Good

Gordon Ho, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant hotel I would recommend to all
I had a good stay here although the mornings were spoil by some street-goers making announcements over the microphone from as early as 8am. But this is by no fault of the hotel. It may also be on the days I was there. Unlucky me? But perhaps if you are on a better side of the hotel (another room), it might be better. I am not sure. but it is not a huge issue. especially if you are an early bird. The bed, the room and bathroom are all terrific. I was staying on the 9th floor the highest with rooms. I wouldn't recommend it as it was close to the kitchen on the 10/11th I saw a lizard in my room. But I was ok with it. Better a lizard than a cockroach I guess, at least they help eat those little bugs.. haha. Also, I had to made some changes to my booking and Anna Hong of One Hotel was very helpful and responsive. She also speaks and write in good English. Great! Overall, I think the stay was brilliant. The hotel seems really popular with Koreans, or maybe its opened by one. Koreans are great, I love them. they are a lot more polite, compared to say ...some more rowdy nationalities -if u know what I mean.
Response from Anna Hong on 2017/3/18
Dear Mr. Gordon Ho, Warmest greeting from One Hotel Hanoi. Thank you so so much for your valuable comment. It's great for us to try more and more to improve service and quality. We do hope to see you next time soon. All the best wishes to you and your family. Best Regards, Mrs. Anna Hong.

10/10 Excellent

Jonathan, Oregon, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay away from the Tourist Central
What was suppose to be a Week In Hanoi ended being 2 on Business. Hotel is about 20 mins from Old Quarter and somewhat hard to find for the Taxis. However I choose to come back to Hotel because it was very Clean with Friendly & Helpful Staff and overall quite. Pretty decent Breakfast selection. Taxis usually waiting outside so no problems for transport although most of the time I used Uber. Very reasonable Mini Bar unlike most hotels which charge a fortune for even a coke. I will stay here again soon.
Response from General Manager on 2016/9/26
Dear Mr. Jonathan, Thank you so much for your experience at One Hotel. It has encouraged us to increasingly try harder and harder. Thanks a lot Mr Jonathan. We are looking forward to welcoming you on next business trip. Best Regards, Mrs. Anna

10/10 Excellent

Leonel, Central America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for me due near home friend.
Very nice experience and staff. Always clean and very quiet place.
Response from Mrs. Anna on 2016/11/1
Dear Mr. Leonel, Thank you so much for your experience to the hotel. We do hope to welcome you back to hotel. Best wishes to you! Best Regards.

6/10 Okay

RYUICHI

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Shimazaki

Stayed 4 nights in Nov 2023

10/10 Excellent

Hong

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from andy on 2020/3/6
Dear mr Hong, Thank you so much for your staying with us and your great review. We hope to welcome you back in your next trip working in Hanoi Best regards Andy

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還可以
飯店位置有點難找，計程車和grab都在外圍稍微繞了一下才找到。對飯店第一眼的印象不是很滿意，覺得跟照片有落差，但實際住了兩晚後覺得還不錯，床和枕頭很舒服，櫃檯人員也滿親切的，很樂意幫忙。附近也算是滿熱鬧的，餐廳很多。缺點就是，浴室水量偏小，排水孔流速很慢，各個房間之間的隔音不太好（但對外面的隔音倒是不錯），椅墊有點污漬。
Stayed 2 nights in Sep 2018
Response from Mrs. Hong - Hotel Management on 2018/9/28
Thank you so much for your experience at One Hotel. We do hope that we have chance to welcome you back to hotel for next business.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reasonable option in Cau Giay
This hotel locates in a relatively quiet area, the room was clean and spacious for the price.
Stayed 3 nights in Sep 2018
Response from Mrs. Hong - Hotel Management on 2018/9/28
Thank you so much for your experience at ONE hotel. We are very happy to welcome you back to hotel for next business

10/10 Excellent

tomohiro

Liked: Cleanliness, staff & service, room comfort
従業員さんの対応が素晴らしいです。
フライトの関係で急に1日早くチェックアウトになり、自分の片言の英語でも理解してくれ対応をしてもらえました。何よりいつも笑顔で挨拶・対応してもらえて気分がよかったです。機会があったらまた利用したいと思いました。
Stayed 7 nights in Jun 2018
Response from One Hotel Hanoi on 2018/7/6
Dear Mr. Tomohiro, Thank you so much for your experience at One hotel. Your comment is valuable and it encourages us to try more and more. We do hope to see you on next business. All the best wishes to you and your family. Best Regards,

8/10 Good

MINSEOP

Liked: Staff & service, property conditions & facilities
Clean hotel for short trip
The hotel was very cost effective one where was clean, new & tidy. If someone who wants to enjoy some hotel facilities like swimming pool, gym, of course don't stay in this hotel. But for your business trip or couple's short trip who just sleep in the room, it will be best choice for you. And the google map link to One hotel is wrong, You should let driver know the exact address if you use Grab in Hanoi. Fyi, Uber has closed biz in South East Asia. Must download Grab.
Stayed 1 night in May 2018
Response from Trang Nguyen on 2018/6/2
Dear Mr. Minseop, Warmest greetings from One Hotel Hanoi. Thanks you so much for choosing One hotel for your stay in Ha Noi. We love to hear your review and use it to review and improve our sevices. And the google map link to One hotel is wrong, the corect address is C3/D6, Lane 75 Tran Thai Tong stress. We look forward to welcome you again soon! Once again Thanks you.

10/10 Excellent

WEICHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Mrs. Anna on 2018/3/21
Thanks Mr. Weicheng for experience at ONE HOTEL HANOI. We are very happy to see your comment. Once again, thank you so much and wishing you to have a nice day! Best Regards, Mrs. Anna - Hotel Management.

10/10 Excellent

Yuji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの対応が素敵なホテル
受付の対応が素晴らしく、チャンさんは特に笑顔が素敵で、また年末の交通量が多いときにタクシーを呼んでもらいましたがすぐにきて、とても素晴らしい対応をしていただきました。 他のスタッフもコンビニの場所を聞きましたら教えていただいたのですが、一緒に案内までしてくれようとしていました。
Stayed 2 nights in Dec 2017
Response from Mrs. Anna - Hotel Management on 2018/1/10
Thanks Mr. Yuji so much for your pleasant time at One hotel. We do hope that we will see you soon.

8/10 Good

ｋ, ベトナム

Liked: Cleanliness, staff & service, property conditions & facilities
接客に好感の持てるホテル
初めての利用でしたが、従業員の方の接客に好感が持てました。チェックインも待たされることなく非常にスムーズでした。壁は少し薄いかなと感じましたが、また利用したいと思います。
Stayed 1 night in Nov 2017
Response from Mrs. Anna - Hotel Management on 2017/12/26
Thanks for staying with us. We appreciate your feedback! We always try the best to serve for all customers. We do hope that you will feel satisfied at One Hotel Hanoi. We are willing to welcome you back to hotel for your business. Best Regards, One Hotel Hanoi Team.

10/10 Excellent

lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
clean room...
Stayed 2 nights in Aug 2017

8/10 Good

JUN HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격대비 훌륭한 호텔
대체로 만족스러웠다. 다만 호텔 바로 주변에 미팅할 만한 장소가 마땅치 않은게 좀 아쉬웠다.
Stayed 3 nights in Jun 2017
Response from Anna on 2017/8/5
Dear Mr. Jun Ho, Warmest greeting from One hotel Hanoi. Thank you so so much for your comment. It's really valuable for us to improve our service. We do hope that you will come back us soon. Once again, thank you so much. Best Regards, Mrs. Anna

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel in Cau Giay Area
I often use this hotel for my business trip because room is clean and staff is friendly. I would appreciate if staff can speak English more!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable, clean, pleasant
I stayed here for a week on my business trip and I was really satisfied with this hotel. The room is always kept clean and tidy, staffs are always pleasant to me. there is a multilingual staff at the reception, I was easy to request everything. There are some cheap restaurants around this area, easy to access everywhere by taxi. And The breakfast on the top floor always made me relaxing. I would definitely choose this hotel for the next time.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
business hotel in Cau Giay Urban area
I often use this hotel for my business trip because the room is clean and comfortable for my stay. However, the room I stayed this time was filled with the smell of restroom. I hope the hotel will take care for it for comfortable stay for next guests.

10/10 Excellent

tar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
出張者におすすめです。
新しくてきれいで、清潔なホテルです。 壁は少し薄いと思いますが、特に問題はありませんでした。 フロントには日本語が分かる女性がいて、とても親切にしてくれました。 それ以外も大体は英語が通じる方が一人いて、よくしてくれます。 ホテルの場所は分かりにくく、 タクシーの運転手は住所だけではほとんどわかりません。 自身で案内ができないのなら、ホテルに電話して場所を聞いてもらう必要がありますので、 住所と電話番号を控えておくといいと思います。 公園の先に小さいスーパーがあり、食べ物や飲み物はそこで買うことができました。 飲食店はtran thai tong通りを横断できれば、いろいろあります。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
リーズナブルな快適ビジネスホテル
安く設備も新しく清潔で快適です。いつも利用してます。 デラックスルーム以上にはバスタブがついています。 朝食は6:30からですが、もう少し早いと尚いいです。
Response from Anna Hong on 2017/3/20
Warmest greeting from One Hotel Hanoi. Thank you so much for your valuable comment. It's great for us to try more and more to improve your service and quality. We do hope to see you next time soon. All the best wishes to you. Best Regards, Mrs. Anna

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ビジネスで利用
事務所が近いので利用させてもらいました。周囲は小ぢんまりしたホテルが多いです。このホテルは華美ではありませんが、設備も新しくキレイで快適だと思います。大通りに面していないので、ちょっとタクシーに説明しづらいです。
Response from Anna Hong on 2017/3/18
Warmest greeting from One Hotel Hanoi. Thank you so much for your valuable comment to One Hotel. It's great for us to try more and more. We do hope to see you next time soon. All the best wishes to you and your family. Best Regards, Mrs. Anna

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chi-Hsuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
welcoming hotel with great price
One Hotel is located in a quiet area, walking distance to some street restaurant, about 8km away from Old Quarter, which cost less than USD$4 by UBER. Staff are all very welcome and mostly speak perfect English, willing to provide lots of information and suggestions. The room is decent and clean, only thing i could complain is the bathroom shower area does not have a curtain, therefore the water can be all over the place after shower. Breakfast on the top floor with nice view certainly is a plus, the Pho here is just as good as what we have in the popular street shop, must try!
Response from General Manager on 2017/1/9
Dear Chi-Hsuan Lin, Thank you so so much for your experience to ONE Hotel. Thank you so much for your idea and your comment. It's really valuable and it will encourage us to do better and bettter. All the best wishes to you and your family. Best Regards, Mrs. Anna

10/10 Excellent

HYUNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격대비 가성비 최고
외관은 일반 베트남 호텔처럼 생겼는데, 내부는 정말 깨끗하고 침대-베게 다 편안합니다. 이 가격에 이 비용이라는게 믿기지 않을정도로 깨끗하고 편안해요! 아침은 좀 빈약한 편이지만, 3만원이 안되는돈으로 씻고 자고 먹는다고 생각하면 정말 저렴하고 가격대비 만족입니다.
Response from General Manager on 2016/12/23
Thank you so much for your lovely comment. We are very happy and thank you so much. We are new hotel, so we will try the best to make all customers satisfied and we hope that all the customers will have good experience at ONE Hotel. Once again, thank you so much. We are looking forward to welcoming you back to hotel for next business. Best Wishes for You! Mrs. Anna Hong

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適なビジネスホテル
リーズナブルで快適です 非常にオススメです リピーターになりました 早朝の朝食にあたたかいコーヒーがない事だけが残念です
Response from Mrs. Anna on 2016/12/25
Thank you so much for your comment. Guest's comment is really valuable for us to improve our service and quality. We know that we will have to try more and more to make all customers relaxed and comfortable at ONE Hotel. We are looking forward to welcoming all customers back to hotel for next business. All the best wishes to you and your family. Best Regards, Mrs. Anna Hong

10/10 Excellent

banh xeo, hanoi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
small hotel but good
near cau giay street and my dinh (korea town) 10 minutes it can parking bike at basement
Response from Mrs. Anna on 2016/12/23
Thank you so much for your valuable comment. We know that we are new hotel, so we are always expected to received customers' comment to improve our service and quality. One Hotel is on the way to Offices and buildings in Duy Tan street or Ton That Thuyet street, so It's reasonable and convenient to stay here. Once again, we thank you so much. We are looking forward to welcoming you back to hotel for next business. All the best wishes to you and your family. Best Regards, Mrs. Anna

6/10 Okay

tatsuo

Disliked: Cleanliness, property conditions & facilities, room comfort
安いので仕方ない
場所は幹線から外れたにあり、静かだが、壁が薄く隣の声が筒抜けでした。エアコンも調子が悪く寝ている内に止まってしまい大変でした。バスタブは小さく、安さだけが売りですかね。
Response from General Manager on 2016/11/1
Thank you so much for your comment to our hotel. We are new brand hotel, so there are some shortcomings in quality and service. However, We will try the best to give all customers the best quality of room and breakfast. Once again, thank you so much and we are looking forward to welcoming you back to the hotel for next experience. Best Regards, Mrs. Anna Hong Sales Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ビジネス滞在で利用しました。部屋は明るくきれいで仕事しやすかったです。お世話になりありがとうございました。
Response from Mrs. Anna on 2016/11/3
Thank you so much for your experience to our hotel. We do hope that we will have chance to welcome you back to the hotel. All the best wishes to you. Best Regards, Mrs. Anna Hong

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
部屋も新しくきれいで、いつも利用させてもらっていますが、今回宿泊した部屋はタバコの灰が落ちていたり、ふとんがにおったりとちょっと残念でした。それ以外はいつもどおり快適でした！
Response from Mrs. Anna on 2016/11/1
Thank you so much for your comment to our hotel. We will try to ensure room quality better than before. All the best wishes to you. Best Regards

10/10 Excellent

nana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cau Giay 新住宅エリアのこぢんまりした新築ホテル
建物・部屋は大きくはないもののきれいで、スタッフも親切です。 大通りから入ったところにあるので、ちょっとタクシーがわかりづらいかもしれません。
Response from Mrs. Anna on 2016/9/26
Dear Ms. Nana, Thank you so much for your experience at our hotel. You are guest that stayed with us sometimes and gifted us Japanese candy :) We are very happy to welcome you back to our hotel as soon as possible. We love you - friendly customer :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 2016/9/28
Dear Sir, Thank you so much for your experience to ONE HOTEL. We are looking forward to welcoming back you to our hotel. Best Regards, Mrs. Anna Hong

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel to choose in cau giay in Hanoi
Stayed for 5days. Good service, Friendly Staff especially hotel mananger, Room is clean and service was excellent.
Dear Sir, Warmest greeting from One Hotel. Thank you so much for your experience and comment for our hotel. We will try the best to give the best service to all customers. Many thanks and Best Regards, Mrs. Anna