Front of property - evening/night

Reviews of London Hanoi Hotel

3.5 out of 5
London Hanoi Hotel
Lane 45, Tran Thai Tong, Cau Giay, Hanoi

Reviews

8.2

Very Good

Rating 10 - Excellent. 9 out of 30 reviews" "
Rating 8 - Good. 16 out of 30 reviews" "
Rating 6 - Okay. 3 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Bosco

Stayed 3 nights in Dec 2019
Response from Thanks letter from London Hanoi Hotel on 2020/1/8
Dear our valued customer, Thanks so much for your kind support to London Hotel We are so sorry for any inconvenience caused to you during your stay Look forward to welcoming you again at London Hanoi Hotel soon Have a good day! Best regards, London Hotel Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Thanks letter from London Hanoi Hotel on 2019/12/9
Dear Our valued Guest, Thanks so much for your kind support to London Hotel and spending time to lelf your comment Look forward to welcoming you again in next trips at London Hanoi Hotel Best regards, Ms. Hien - Sales Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly accomodations
I was quite pleased with the hotel. I couldn't have asked for friendlier, more helpful staff. The hotel and room were very clean, breakfast buffet was great. Some of the towels in my room were torn, but they were clean. The only real issue I had was that there was no bolt on the inside of the room door. I don't think that would keep me from going there again, but I would prefer to have that extra safety measure.
Response from General Manager on 2018/12/16
Dear our lovely Guest, Thank you for taking the time to write your review of our London Hanoi Hotel. Your comments are very much valued. It’s so lovely to read the nice word about your experience from the arrival to the departure. We really appreciate your comments regarding our customer service, tour services, general manager and hotel rooms. Be assured that we will share your warm words with our entire team. Again, we thank you for your feedback and we certainly hope to have the pleasure to welcome you again in a near future. Sincerely, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at London Hanoi Hotel
We had a comfortable stay and pleasant staff
Response from General Manager on 2018/12/16
Dear Ravi, We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your feedback on our location, room, amenities and staff are truly heart-warming. This would certainly boost their confidence in delivering excellent service. We thank you very much for your recommendation and look forward to the pleasure of welcoming you back again soon. Sincerely, General Manager

8/10 Good

CHI WAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
New hotel, breakfast is very good, attractive rate, receiptionists service good.
Response from General Manager on 2018/12/16
Dear Chi Wah, We are very proud to learn how you enjoyed your stay at our London Hanoi Hotel! Also it is always very pleasing to hear about our great hotel services who tirelessly take any opportunities to ensure our guests having great experiences at our property. Thank you very much for having spent time to share yours comments with us and we are looking forwards to welcoming you back to Hanoi soon! Sincerely, General Manager

10/10 Excellent

Takumi

Stayed 4 nights in Dec 2023

8/10 Good

yongseok

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 1 night in Feb 2020
Response from Thanks letter from London Hanoi Hotel on 2020/2/18
Dear our velued Customer, Great thanks for your kind support to London Hanoi Hotel and speding your time to leave your feedback Look forward to having chance to welcome you and your friends back to London Hanoi Hotel in next trips in Hanoi Have a good day! Best regards, London Hotel Team

8/10 Good

Seong Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격대비 만족!
가격대비 만족스런 숙박이었습니다. 조식도 먹을만하고, 프런트의 직원들도 친절하고, 청결도도 좋았습니다. 단, 헬스장이 없고, 호텔주변의 분위기가 약간 산만하였습니다.
Stayed 3 nights in Oct 2019
Response from Great Thanks on 2019/10/9
Good morning Seong Ho, It is truly rewarding to receive such a wonderful feedback from you regarding your recent stay. Besides that, we sincerely apologize our hotel location did not meet your expectation.We will definitely review with our staff to continue our improvement. Once again, thank you for your feedback and we look forward to welcome you again in the near future. Best regards, London Hanoi hotel Team

10/10 Excellent

junhyuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
이용후기
방의 상태나 청결, 조식 등 모두 좋습니다. 주변도 대학교 근처라 조용합니다만, 중심지에서는 조금 벗어나 있는 점은 참고 해주세요.
Stayed 1 night in Aug 2019
Response from London Hanoi Hotel on 2019/8/28
Dear HWANG JUNHYUK, Thank you so much for letting us know about your comment after your recent stay at London Hanoi Hotel. We are all very delighted to read your positive feedback regarding our high level of services We look forward to another opportunity to host you at our London Hanoi Hotel, and once again, thank you for your comments! Sincerely, General Manager

8/10 Good

CHAE CHON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
응대 서비스가 매우 뛰어납니다.
Stayed 1 night in May 2019
Response from General Manager on 2019/6/4
Dear CHAE CHON, We are very proud to learn how you enjoyed your stay at our London Hanoi Hotel! Also it is always very pleasing to hear about our great hotel services who tirelessly take any opportunities to ensure our guests having great experiences at our property. Thank you very much for having spent time to share yours comments with us and we are looking forwards to welcoming you back to Hanoi soon! Sincerely, General Manager

2/10 Terrible

Kyeong moon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
청결도 매우 불량.
가격 대비 청결도 불량. 방음이 안되어 바깥소음 그대로 유입. 이불 베게에서 냄새가 심함.
Stayed 1 night in Mar 2019
Response from General Manager on 2019/5/6
Dear Kyeong Moon, We thank you for your sharing your comment regarding your recent stay at Lonon Hanoi Hotel. I regret to learn about the noisy that you had to encounter during your stay. Let me extend my sincerest apologize for any inconvenience you were subject to. We will definitely review with our staff to continue our improvement. Please tell us next time, we always eager to help and could change the room for you for more quiet room or maybe made breakfast in-room especially for you only. My team and I hope to warmly welcome you back to the hotel for a more satisfactory stay. Sincerely, General Manager

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness
朝食の内容が不足していたのでメニューを増やしていきたい
Stayed 1 night in Mar 2019
Response from Ms. Tam on 2019/3/12
Dear our lovely guest, Thank you for taking the time to write your review of our London Hanoi Hotel. Your comments are very much valued. It’s so lovely to read the nice word about your experience from the arrival to the departure. We really appreciate your comments regarding our customer service, tour services, general manager and hotel rooms. Be assured that we will share your warm words with our entire team. Again, we thank you for your feedback and we certainly hope to have the pleasure to welcome you again in a near future. Sincerely, General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness
もう少しホテルの方が人間味があればと思った。
Stayed 2 nights in Feb 2019
Response from Tam on 2019/3/1
Dear our lovely guest, Thank you so much for letting us know about your comment after your recent stay at London Hanoi Hotel. We are all very delighted to read your positive feedback regarding our high level of services. It is also a pleasure to learn that you have enjoyed your experience at our staff and location. We look forward to another opportunity to host you at our London Hanoi Hotel, and once again, thank you for your comments! Sincerely, General Manager

6/10 Okay

サラリーマン

Disliked: Property conditions & facilities, room comfort
空調の効きが悪い。扇風機があれば、快適だった。
Stayed 2 nights in Nov 2018
Response from General Manager on 2018/12/16
Dear our lovely Guest, We thank you for your sharing your comment regarding your recent stay at Lonon Hanoi Hotel. I regret to learn about the poor performance that you had to encounter during your stay. Let me extend my sincerest apologize for any inconvenience you were subject to. We will definitely review with our staff to continue our improvement. My team and I hope to warmly welcome you back to the hotel for a more satisfactory stay. Sincerely, General Manager

8/10 Good

Yiu Kei Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 star hotel in Hanoi
price is reasonable and close to the city by walk distance
Response from General Manager on 2018/12/16
Dear Yiu Kei Ken, Thank you so much for letting us know about your comment after your recent stay at London Hanoi Hotel. We are all very delighted to read your positive feedback regarding our high level of services. Once again, thank you for your feedback and we look forward to welcome you again in the near future. We look forward to another opportunity to host you at our London Hanoi Hotel, and once again, thank you for your comments! Sincerely, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
베트남 호텔치고는 저렴한 금액은 아니지만, 시설은 깔끔하고 나쁘진 않았습니다. 위치가 골목안에 있다보니, 찾는데 어려움이 있었고, 규모는 생각보다 작았습니다. 조식은 비노은 하였습니다만, 직원응대가 조금 아쉬웠습니다.
Stayed 3 nights in Feb 2018
Response from Sinh Nguyen (Mr.) on 2018/2/23
Dear Mr. Gautam, Warmest greeting from London Hanoi Hotel Thank you very much for taking time to share your comment on tripadvisor community regarding to your recent stay with us at our hotel. We are so happy that you had an excellent stay with us and wanna want to recommend our London Hanoi Hotel to everyone. We look forward to welcome you back

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Sinh Nguyen (Mr.) on 2018/2/28
Dear Sir/Madam, Thank you very much for taking the time to write this wonderful comment on Hotels.com. Your warm feedbacks will definitely be shared to the whole team and we will be so proud and encouraged by your positive feedback. It will be a pleasure for us to have another chance to serve you at London Hanoi Hotel in the near future.

10/10 Excellent

HIROSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
日本のTV
部屋は綺麗で掃除も行き届いていました。 何より日本の民放各社のTVが見られることに驚きました!
Stayed 2 nights in Sep 2017
Response from General Manager on 2018/12/16
Dear Sir/Madam, It is truly rewarding to receive such a wonderful feedback from you regarding your recent stay and to learn that your experience with us exceeds your expectations. Once again, thank you for your feedback and we look forward to welcome you again in the near future. Sincerely, General Manager

10/10 Excellent

HYUNG SAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel pulito
Hotel pulito, per me comodo perché vicino ad uffici con i quali lavoro. Ribadisco che è molto pulito
Response from General Manager on 2018/12/16
Dear Marco, We are very proud to learn how you enjoyed your stay at our London Hanoi Hotel! Also it is always very pleasing to hear about our great hotel services who tirelessly take any opportunities to ensure our guests having great experiences at our property. Thank you very much for having spent time to share yours comments with us and we are looking forwards to welcoming you back to Hanoi soon! Sincerely, General Manager

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Seonghwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
사이트에 소개된 사진보다 시설이 더 깔끔했습니다. 조식 부페도 맛나구요. 대체적으로 만족스러웠습니다.
Response from General Manager on 2018/12/16
Dear Seonghwan, We are very proud to learn how you enjoyed your stay at our London Hanoi Hotel! Also it is always very pleasing to hear about our great hotel services who tirelessly take any opportunities to ensure our guests having great experiences at our property. Thank you very much for having spent time to share yours comments with us and we are looking forwards to welcoming you back to Hanoi soon! Sincerely, General Manager

8/10 Good

seongmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안하고 깨끗한 호텔
주변에 갈데가 없슴니다 한인 식당이 없어 10분정도 걸어가야 간간히 있습니다 직원들은 친절하고 방의 상태도 깨끗합니다 그렇지만 한국 단체 관광객이 묵는 호텔이기 때문에 위층에서 들려오는 의자끄는 소리와 복도에서 자기들끼리 떠드는 소리가 나서 불쾌합니다
Response from General Manager on 2018/12/16
Dear Seongmo, We thank you for your sharing your comment regarding your recent stay at London Hanoi Hotel.We are all very delighted to read your positive feedback regarding our high level of services . This is always nice to read. However, I regret to learn about the noisy that you had to encounter during your stay. Let me extend my sincerest apologize for any inconvenience you were subject to. My team and I hope to warmly welcome you back to the hotel for a more satisfactory stay. Sincerely, General Manager

8/10 Good

seongmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절하고 깨끗한 호텔
편리하고 친절한 호텔입니다 침구도 깨끗하고 편안합니다 다만 한국 단체 관광객이 많이 오기때문에 위층에서 의자 끄는 소리 복도에서 떠드는 소리가 크게 들립니다 문을 닫는 소리도 꽤 크게 들립니다 위치는 조금 좋지 않습니다 주변에 한국식당 찿기가 힘듭니다 식당이 10분 이상 걸어가야합니다 다만 미딩이 가까이 있어 택시타고 간다고 생각하면 좋은 위치입니다
Response from General Manager on 2018/12/16
Dear Seongmo, We thank you for your sharing your comment regarding your recent stay at London Hanoi Hotel.We are all very delighted to read your positive feedback regarding our high level of services . This is always nice to read. However, I regret to learn about the noisy that you had to encounter during your stay. Let me extend my sincerest apologize for any inconvenience you were subject to. My team and I hope to warmly welcome you back to the hotel for a more satisfactory stay. Sincerely, General Manager

8/10 Good

Verified traveler

It was noisy in the morning because of construction outside .
Response from General Manager on 2018/12/16
Dear Sir/Madam, We thank you for your sharing your comment regarding your recent stay at London Hanoi Hotel. I regret to learn about the noisy that you had to encounter during your stay. Let me extend my sincerest apologize for any inconvenience you were subject to. We will definitely review with our staff to continue our improvement. My team and I hope to warmly welcome you back to the hotel for a more satisfactory stay. Sincerely, General Manager

10/10 Excellent

Sang kyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔 자체는 대만족 숙박시설도좋고 직원도 너무 좋은데 주변 환경이 너무 안좋아요. 관광지에서도 멀고 도로에서도 떨어져 있어서 여자분들에게는 비추
Response from General Manager on 2016/10/11
Dear Sir/madam, Thank you for your strong positive review to us. We invest a lot of time in effort to train our team to ensure the highest level of service. We would love to welcome you back to Hanoi one day soon. Thank you so much, Sinh Nguyen (Mr.)

6/10 Okay

HIDEO

都心から離れているので静かなホテル
ジャグジー付きの部屋を予約したのに、実際はジャグジーなしの「ノーマルの安い部屋」に案内された。ネット申し込みの場合は仲介料が高いので、部屋がグレードダウンするのだとのこと。 ウエルカムドリンクやウエルカムフルーツが全くなかった。珍しい。 「ヘアドライヤーが部屋にはないので必要ならフロントに言ってください」とのことだったが、実は洗面所の壁に取り付けてあった。
Response from General Manager on 2016/10/11
Dear Guest, Firstly, i would like to thank you so much for spending your time to write your review about our hotel. There is no word could express our guilty about the situation you had met on that date. It was our experience for us , we make sure that we could change it. Once again, we are really sorry for any bad memory about us and looking forward to welcoming you and your family in near future. Your sincerely, Sinh Nguyen (Mr.)

10/10 Excellent

SUJONG, 한국 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay in London hotel
It was good serviced and all kind steff, everything perfect to me. So I really really recommend to you~~
Response from General Manager on 2016/10/8
Dear Sir/Madam, We would like to thank you so much for spending your time to write your review about our hotel. We are so happy to know that you had satisfied with our hotel. We are trying to keep up our good work day by day. We are looking forward to welcome you back to our hotel in coming time. Thank you Sinh Nguyen (Mr.)