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Reviews of Hanoi Massive Hostel

2 out of 5
Hanoi Massive Hostel
38 Ngo Huyen, Hoan Kiem, Hanoi

Reviews

6.8
Rating 10 - Excellent. 4 out of 14 reviews" "
Rating 8 - Good. 5 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 3 out of 14 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Rasiti

Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Decent stay for $8/bed
Aircon wasn't strong and bedside fan wasn't working. When I checked out, I had to remind the staff to return me my passport.

4/10 Poor

Toby, USA

Liked: Cleanliness
Disliked: Property conditions & facilities
Not as good as other reviewers make it sound
Guests need to give 100,000 VND deposit for the key, and no beer to be taken to rooms because it will attract roaches – I assume same for food (this is puzzling as the private room we stayed in had a refrigerator – for only water apparently). As for the room, the bathroom/shower/bathtub in the double room we stayed in had several issues: the grout needing a good cleaning, the stopper in the tub was not functional (would not go up/down and good thing I had a tool to pry it up and out so the water could drain), the ceiling over the tub was slanted so anyone with moderate height needs to keep their head bent over while showering, and the shower head is pointed horizontally out from the wall and with the low water pressure we could hardly rinse off – thus a shower was nearly impossible. The taxi driver the hostel had arranged to take us to the airport tried to extort an extra 50,000 VND from us for 'entry' into the airport. On a good note, the sheets and towels were clean.

8/10 Good

Grace, NZ

Liked: Staff & service, property conditions & facilities
Free beer and cool atmosphere
Stayed in the mixed dorm which had lockers, clean bedding, lamps and power points each. Friendly staff and free beer. Cool area of town with tonnes of restaurants and bars on the street. Bathroom could have been slightly cleaner but not the worst

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Sanctuary is a family run hotel/hostel. Its conveniently located in proximity to the old quarter, therefore most the sites are within walking distance. The owner is very friendly, helpful, and speaks very good English. Rooms were slightly on the small side, but that was not an issue at all. The Sanctuary generously provided guests with some beer for happy hour. All in all a great stay and would recommend it to other travelers.

2/10 Terrible

SHINWOO

Stayed 1 night in Jun 2022

10/10 Excellent

Signe

Liked: Staff & service, property conditions & facilities, room comfort
Very friendly staff, incredible nice atmosphere and a free beer between 19-21. A lot to see around, and the staff will help you with everything.

2/10 Terrible

NOBUSHIGE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
最悪でした
他の部屋が満室だから一番良いスーペリアの個室を利用しましたが、掃除してないように汚く外よりも寒く、また夜中じゅう何か機械の音や排水音が大きく響いてました。従業員の態度も横柄です。チェックアウト時にパスポートをちゃんと返そうとしなかったり、タオルを借りてもないのにも関わらず持ち込んだ自前のタオルを 持って帰るなと疑われたり、とにかく最悪でした。 夜中の１時まで酔っ払いの白人たちが入口をふさいでギターと大声で合唱してます。
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Værelset var rigtig fint og rent. Sengene var dog ret hårde. Placeringen af hostellet var god og meget centralt. Personalet var rigtig søde og meget behjælpelige. Alt i alt en god oplevelse.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice position and good for money
Staffs are so kind and friendly. Everything is find and good for money.