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Reviews of Yagu Resort Hangzhou

4.5 out of 5
Yagu Resort Hangzhou
Three Mountain Road No. 147, Hangzhou

Reviews

8.6

Excellent

Rating 10 - Excellent. 2 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 1 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was good except that the staff don't speak English
Stayed 2 nights in Oct 2018

10/10 Excellent

Frank, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel for Retreat
Nice hotel for retreat. Sited in a nice location with great rooms. It’s a bit off the beaten track, but great if you like to exercise a bit of jogging or cycling to bring you to West Lake. Only problem is that they claimed to have terminated their co-operation with Expedia and did not receive my booking though I had a confirmation. So I wasted lots of time calling the customer support center to try to resolve, all the time making and taking calls from Singapore/Arizona etc. Hope Expedia resolved the matter otherwise take down the hotel please!
Stayed 1 night in Jan 2018
Response from Reservation Department on 2018/1/12
I'm sorry, because the cooperation between hotels and Expedia has brought inconvenience to you. Our side has settled with the website. I hope you can come to Hangzhou again to choose Hangzhou Hangzhou Yaguquan Shanzhuang Hotel.

10/10 Excellent

Bob, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort in a great area. Peaceful setting
Authentic and traditional Chinese upscale resort. Enjoyed the service and amenities.
Response from 绿萝 on 2016/11/21
Thank you for your interest in our services。Welcome to our hotel again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
酒店位置不太好找，有点偏，价格也偏贵。胜在服务态度还好。就是跟网友所说的就是味道太大。不是容易散去。睡一晚上头疼。离景点有距离。