"We struggled to find the entrance to the hotel as there are no instructions that the check in is in the 9th floor. Staff were helpful and for a fee allowed is to check in early. Rooms were clean and neat. To get into the hotel we needed to take 2 separate elevators as the hotel is in a different building to the street entrance. Hotel is attached to a large shopping and eating precinct which we enjoyed. Bathroom has a separate shower and bath, shower is separate to the bath, and clothing and towels need to be left outside or will get wet.
Laundry had 8 washer/dryers for the whole hotel. Sometimes wait was hours before machines were ready. We also found dryers very slow. Often taking several hours to dry clothes. There is no coin/note exchange near the laundry and the cashless system didn’t accept any of our credit cards or suits which meant going to the front desk of coins were needed. Lifts were very very slow. The hotel looks lovely and clean but it wasn’t one of our favourites."
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