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Reviews of Ruby Lotti Hotel Hamburg

Ruby Lotti Hotel Hamburg
Düsternstraße 1-3, Hamburg

Reviews

8.8

Excellent

Rating 10 - Excellent. 495 out of 1000 reviews" "
Rating 8 - Good. 380 out of 1000 reviews" "
Rating 6 - Okay. 83 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Neslihan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruby hotel chain is always the best option!

8/10 Good

Gary, Tel Aviv

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and nice property
Stayed 4 nights in Mar 2024

10/10 Excellent

Ulrike

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, stylish, querky
Stayed 3 nights in Feb 2024

8/10 Good

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely big room
Stayed 1 night in Feb 2024

8/10 Good

Allyson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the rooms!
Stayed 1 night in Feb 2024

8/10 Good

Catherine

Stayed 2 nights in Jan 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let's get to the import stuff: Great location and in the center of everything within the city. Staff was great and it was an unusual set up when you do the self-check-in at the bar of all places, but it was a very cool concept. Great rooms but a suggestion for them is to get some carpets on the floor as it was cold this winter and no slippers provided. The bed was extremely comfortable and nice to sleep in. The view of the river was great, LOTS of windows with nice views and the area was quiet at night. I like that that the TV was "unlocked" and I could hook up my tablet to it to watch some of my local shows & movies since EVERYTHING on the channels was all in German, nothing in English. I like that they had an Ice machine at the end of the hall but a minifridge in the room for convenience would have been nice for snacks and sodas. They had a really nice clean room and included a nice Bluetooth speaker to play music with or as I connected my tablet to it while streaming shows to the TV. The staff was nice and friendly, and the room was cleaned for the 3 days I stayed so that was nice. When I return next Christmas, I will definitely be staying here again.
Stayed 4 nights in Dec 2023

10/10 Excellent

Paul, Cork

Stayed 1 night in Dec 2023

10/10 Excellent

Felice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hotel è in una posizione centralissima, molto pulito, lo staff è veramente molto friendly. Camera di ottime dimensioni, fornita di tutto e senza alcun problema. Grazie davvero della vostra ospitalità.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lyrio

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great!! AAA service and staff were very friendly and homey feelling
Stayed 2 nights in Dec 2023

10/10 Excellent

Rod

Stayed 6 nights in Oct 2023

8/10 Good

nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

M

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but pricey
Great location but extremely expensive at bar and for breakfast.
Stayed 3 nights in Oct 2023

10/10 Excellent

Ann

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 2 nights in Sep 2023

10/10 Excellent

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best experience at this hotel! Our rooms made you feel like you were on a cruise. It was small but well designed and super cute. Loved the option at check in to substitute daily cleaning for a free drink in the lovely bar area. The staff were exceptional. Would highly recommend!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great location. Good value. Very modern. If travelling for business, there are lots of common work areas but no desks in the room (you might need to request a superior room).
Stayed 3 nights in Sep 2023

6/10 Okay

Matin

Stayed 1 night in Sep 2023

10/10 Excellent

Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Tracy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was incredible! I loved the outdoor patio open to all, the 24/7 bar & restaurant. The location was ideal. The rooms were clean and contemporary. The beds were comfortable and the shower amazing. The staff was kind and all spoke English! I would HIGHLY recommend this hotel and, in fact, already have to local friends who have guests coming to town as well as other friends traveling to Hamburg in the future.
Stayed 2 nights in Jul 2023

10/10 Excellent

Karen

Stayed 1 night in Jul 2023

10/10 Excellent

Pete

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and helpful staff, easy checkin,clean comfortable room. Good location. With a varity of resturants around the grossneumarkt area only a few steps away A very small point they could have a better selection of bar food on their menu.
Stayed 4 nights in Jul 2023
Response from Ruby Lotti Team on 2023/7/27
Hey Pete, thanks for taking the time to review your stay with us. We're happy to hear you enjoyed our central location in the heart of the city and noticed how much we focus on offering our guests a place where they can feel right at home - by making cleanliness a priority and offering friendly, down-to-earth service.You're right, our food menu is short but sweet. In a city bursting with brilliant restaurants though, we thought rather than compete, we'd keep it simple with a small but delicious selection of snacks. Our light bites have been carefully chosen to make a tasty side to your sundowner, or – since the bar's open 24/7 – a little something to keep you going through the night. If you're after a more substantial meal, we're always happy to recommend local restaurants for every taste and budget. Next time you stay, just ask one of our hosts for recommendations. We hope to have you stay with us soon again. Your Ruby Lotti Team

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic relaxed and well run hotel, close to the Rathaüs, at a very fair price.
Stayed 3 nights in Jul 2023

10/10 Excellent

Kevin

Cc
Stayed 3 nights in Jul 2023

8/10 Good

SHEILA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jun 2023

10/10 Excellent

Daniyar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice, clean place with amazing service!
Stayed 5 nights in Jun 2023
Response from Ruby Lotti Team on 2023/6/14
Hey Daniyar, Thank you so much for telling us about your trip. It sounds like you had a brilliant time – we love that. We hope to see you again soon.Your Ruby Lotti Team

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 5 nights in Jun 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, with great friendly staff and funky rooms. Definitely had a fun feel about the place.
Stayed 1 night in May 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
The Ruby Lotti is literally in the middle of everything. Tours, shopping, cafes, restaurants and bars. My first impression of the room was wow and it went up from there. A big shoutout to the staff, for making my trip a thoroughly enjoyable one.
Stayed 4 nights in May 2023

8/10 Good

Ioana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice, in a good area, second time i booked with them. They are very versatile, easy check in and check out, 24/7 bar and they also serve breakfast. I wish they would have a coffee machine in the room, or a kettle for a tea, that would make them perfect. Also i think it would be a good idea for them to put a note on each door , "please release slowly", or "please dont slam me", unfortunately some people need this kind of "guidance" in order to behave with consideration. They slammed the doors day and night, i mean at least during the night they should be a little bit more careful, a note might remind them they are not alone :)
Stayed 2 nights in May 2023

10/10 Excellent

Stephanie

Stayed 2 nights in Apr 2023

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great looking hotel, very modern, incredibly convenient location to access many tourist destinations. All staff were able to speak English well. Really good breakfast too. Will definitely stay there again!
Stayed 1 night in Mar 2023

10/10 Excellent

Patricia, Sevierville

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price Convenient location
Stayed 1 night in Jan 2023

2/10 Terrible

Timary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sex trafficking
The actual place was not bad. I didn’t mind it. However, i was in my room and a man had a key and walked right into my room. I was alone and didn’t have much clothes on. I yelled to the man who walked into my room. Either they mistakenly gave someone a key to my room (not ok) or someone who worked there came in. When i called the front desk crying they didn’t care. If you travel alone don’t ever stay here.
Stayed 1 night in Dec 2022
Response from Ruby Lotti Hotel Hamburg on 2023/2/13
Hey Timary, Thank you very much for your feedback.We regret and apologise for the inconvenience caused during your stay. This was probably a technical error, which is an exception, but of course should not happen. We have already passed on your feedback to the team responsible for this in order to be able to avoid such errors in the future. However, we would be very happy if you gave us a second chance and we could welcome you back to one of our Ruby Hotels soon. Your Ruby Lotti Team

8/10 Good

Patricia, Sevierville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, cute place.

10/10 Excellent

Delilah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to many points of interest. Nice and clean rooms with everything you need. Nice bar with friendly staff.

10/10 Excellent

Malcolm

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good and bad points already noted in above reviews.
Stayed 3 nights in Nov 2022

10/10 Excellent

Arturs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to feel free.
Great hotel for single or couple stay. Very laid back atmosphere and attitude. Very modern hotel and staff. If you must feel quiet and suppressed in other hotels - this is opposite! You can feel free, dim the lights or light up the room completely. Turn on Marshall Bluetooth speaker and rock-on to your favorite Hair metal band tunes. Strong shower, comfy bed. You can even lend a guitar and amp to your room for free. Amazing idea!
Stayed 1 night in Nov 2022

10/10 Excellent

Finnur

Stayed 1 night in Nov 2022

10/10 Excellent

Alexandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel/ bar with such a beautiful decoration! Staff were absolutely adorable, helpful and friendly! Thank you!

8/10 Good

Rana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great location for exploring Hamburg. The bar is open 24/7 for drinks and food. The room was very nice and trendy. Highly recommend!
Stayed 2 nights in Oct 2022

4/10 Poor

Jens Christian

Stayed 2 nights in Oct 2022

6/10 Okay

MARK

Business traveler
Liked: Property conditions & facilities, room comfort
Nice modern hotel. The room had an unpleasant smell, but apart from that the temperature was good and it was quiet.
Stayed 3 nights in Sep 2022

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Lannie

Stayed 2 nights in Sep 2022

2/10 Terrible

Henrik

Stayed 1 night in Sep 2022

10/10 Excellent

Peter, Boca Raton

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have been traveling for 30 years for business and have stayed in many hotels over the years. But this hotel is a 10 , The staff is what makes the difference, they where fantastic! The hotel Vibe is great! I will stay in no other hotel in Hamburg!
Stayed 6 nights in Sep 2022

10/10 Excellent

Sam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022