Unfortunately because of carelessness of the front office, they have ruined my delicate medicine. For saving the medicine I upgrade the room with a chiller room, paid extra. At the end I realized they did not place my travel ice bags to the freezer. Lost valuable medicine, paid extra for room upgrade , front office careless attitude on top of it was very bad. Up until now they are not taking any responsibility. This hotel on my black list. They have so much to learn about hospitality.