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Reviews of Hampton by Hilton Hamburg City Centre

Hampton by Hilton Hamburg City Centre
Nordkanalstrasse 18, Hamburg

Reviews

8.6

Excellent

Rating 10 - Excellent. 408 out of 1003 reviews" "
Rating 8 - Good. 492 out of 1003 reviews" "
Rating 6 - Okay. 77 out of 1003 reviews" "
Rating 4 - Poor. 19 out of 1003 reviews" "
Rating 2 - Terrible. 7 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, comfortable, plenty of toiletries and excellent breakfast.
Stayed 3 nights in Feb 2024
Response from Celine Duchateau on 2024/2/19
Dear John,thank you for taking the time to review your stay at the Hampton by Hilton Hamburg City Centre. We deeply appreciate the kind feedack and will make sure to forward this to our staff. We hope to welcome you here again soon and wish you a nice day. Kind regards,Celine DuchateauGuest Service Assistant

10/10 Excellent

Kenneth

Stayed 2 nights in Dec 2023
Response from Celine Duchateau on 2024/1/27
Guten Tag Kenneth,vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt im Hampton by Hilton Hamburg City Centre zu bewerten.Über das positive Feedback freuen wir uns sehr und werden dies auch gern an unsere Mitarbeiter weiter leiten. Zudem hoffen wir Sie schon bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Guest Service Assistant

10/10 Excellent

Susanna I

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, great location, wonderful staff, clean rooms.
Stayed 2 nights in Dec 2023
Response from Sofia Hampton by Hilton Hamburg City Centre on 2024/1/9
Dear Susanna,thank you for taking the time to review your stay at the Hampton by Hilton Hamburg City Centre. In particular, we appreciate your positive comments and we are happy to pass it on to our team. We will continue to do everything we can to make you feel like home while staying with us. We hope to welcome you back soon.Sincerely, SofiaGuest Service Assistant

8/10 Good

Vijayababu

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Pros - Decent sized room, Great breakfast, bus stop just outside the Hotel, friendly staff, and luggage storage service. Cons - Cleanliness could be improved in toilet and vacuuming. Not many eateries / grocery stores within walking distance.
Stayed 2 nights in Oct 2023
Response from Hampton by Hilton on 2023/10/30
Sehr geehrter Vijayababu, herzlichen Dank für Ihr Feedback. Wir freuen uns sehr, dass es Ihnen bei uns so gut gefallen hat und wir hoffen, Sie schon bald wieder im Hampton by Hilton Hamburg City Centre begrüßen zu dürfen. Mit freundlichen Grüßen Grzegorz Dzieciol Guest Service Assistant

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with fantastic and helpful staff. I couldn’t ask for more.
Stayed 1 night in Sep 2023
Response from Konrad Breisig on 2023/9/14
Dear David, first of all, thank you for taking us in consideration for your stay in Hamburg. We are more than happy to know that you spent a great stay with us. I hope to see you soon around here, best regards and wish a nice day.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value superior budget hotel. Comfortable quiet spacious modern room. Excellent full breakfast included in price. Friendly helpful staff. The hotel is some distance from the main tourist spots. But these can easily be reached either from the nearby ( 5 minutes easy walk) Hambrook Sbahn station or on 211 bus ( stop to downtown is across road from hotel). There is a new supermarket two minutes away.
Stayed 4 nights in Sep 2023
Response from Hampton by Hilton Hamburg City Centre on 2023/9/10
Dear David, thank you very much for your kind review! We are very happy to hear that you have had such a pleasant stay with us and could thoroughly enjoy your time here in Hamburg with us. We are hoping to welcome you again soon.

10/10 Excellent

Susan J

Traveled with family
Liked: Amenities, property conditions & facilities
They were awesome. Our granddaughter left a bag in the room and the hotel staff went out of their way to help us recover it.
Stayed 2 nights in Aug 2023
Response from Hampton by Hilton Hamburg City Centre on 2023/9/1
Guten Tag Susan, vielen Dank für Ihre Bewertung. Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten und wir hoffen, Sie schon bald wieder im Hampton by Hilton Hamburg City Centre begrüßen zu dürfen. Bleiben Sie gesund. Mit freundlichen Grüßen Jasper Wong Guest Service Assistant

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No air, no shuttle
The description of this hotel is made up of lies. There is no air conditioning nor is there an airport shuttle. The hotel is a 30 Euro taxi ride from the airport and is a 20 minute walk (more if tugging luggage) from the nearest train station. Avoid unless you have a car. The money “saved” by staying here is not even enough to cover a cab to the airport.
Stayed 3 nights in Jun 2023
Response from Luis Greger on 2023/6/29
Dear Sir or Madam, Thank you for taking the time to review your stay at the Hampton by Hilton Hamburg City Centre. We regret that we were not able to meet your expectations regarding Airport Shuttle. We do not provide this service. and we sincerely apologize for the inconvenience caused.We hope at least you have a nice time in our beautiful Hamburg. We wish you a nice evening. Best regards Luis GregerGuest Service Manager

8/10 Good

Khurram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied with my stay.
Staying at this hotel was a pleasure. The staff were great and the breakfasts were lovely and lots of things to eat and drink. It's about 10 minutes walk to the main train station and city centre. By the way, I stayed here from Sunday 18th June to Thursday 22nd June and not Saturday 17th to Wednesday 21st June.
Stayed 4 nights in Jun 2023
Response from Hampton by Hilton on 2023/6/27
Dear Mr Khurram, thank you very much for your feedback. We are delighted that you enjoyed your stay with us and we look forward to welcome you back to the Hampton by Hilton Hamburg City Centre soon. Kind regards, Angelina Zörner Guest Service Assistant

10/10 Excellent

Jillian

Stayed 1 night in Jun 2023
Response from Ihre Guest Service Assistant on 2023/6/24
Guten Tag Julian, vielen Dank für Ihre Bewertung. Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten und wir hoffen, Sie schon bald wieder im Hampton by Hilton Hamburg City Centre begrüßen zu dürfen. Bleiben Sie gesund. Mit freundlichen Grüßen Jingcheng Wang Guest Service Assistant

10/10 Excellent

Wingfai

Stayed 2 nights in Jun 2023
Response from Celine on 2023/6/20
Dear Guest,thank you for taking the time to rate your stay in the Hampton by Hilton Hamburg City Centre.We appreciate your positive review and hope to welcome you here again soon!Kind regards,Celine Duchateau Guest Service Assistant

8/10 Good

gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Celine Duchateau on 2023/6/17
Guten Tag Gillian,vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt im Hampton by Hilton Hamburg City Centre zu bewerten.Wir schätzen Ihr Feedback sehr und freuen uns, dass es Ihnen bei uns gefallen hat. Gerne würden wir im Detail über Ihren Aufenthalt erfahren. Zudem wünschen wir Ihnen einen angenehmen Tag und hoffen Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Guest Service Assistant

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel 10 min walk to underground to get around the city. Room facing back of road was super quiet. Good breakfast options for vegans. Staff super polite and professional
Stayed 5 nights in May 2023
Response from Celine on 2023/5/30
Dear Guest,thank you so much for taking the time to leave a positive review regarding your stay at the Hampton by Hilton Hamburg City Centre.We are delighted about your kind words and make sure to pass this on to our staff.Furthermore, we hope to welcome you here again very soon and wish you a pleasant day!Kind regards,Guest Service Team

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really solid experience and enjoyable stay
Staff were friendly and the bundled breakfast was pretty good, there's a PopCake pancake printer (pancake machine) plenty of cold meats and cheese, a hot breakfast with sausages, eggs, bacon, beans etc. The fruit juices were a let-down, they came from a dispenser and tasted like squash / cordial. The coffee machine was decent. It was a busy weekend my stay, but things didn't fall apart because of that so I think it proves its a good hotel. The hotel's relatively close to the HBF and city centre and there's an Edeka supermarket just around the corner for snacks etc.
Stayed 3 nights in May 2023
Response from Celine on 2023/5/29
Dear Justin,thank you so much for taking the time to review your stay at the Hampton by Hilton Hamburg City Centre.We are delighted to hear about your positive experience with us and will make sure to pass on your kind words to our entire staff.Your critic regarding the beverages is valid and we will discuss this with our managers. Thank you for bringing our attention to this matter. Furthermore we hope to welcome you here again very soon and wish you a pleasant day.Kind regards,Guest Service Team

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent. Honorable mention to front desk manager, Larissa. Deserved of a huge Christmas bonus. 😉
Stayed 3 nights in May 2023
Response from Celine on 2023/5/28
Dear Ronald,thank you for your positive feedback and for taking the time to write a review regarding your stay at the Hampton by Hilton Hamburg City Centre. We will pass on the kind words to Larissa and are very happy that you had such a pleasant experience with her. Furthermore, we hope to welcome you here again very soon and wish you a good day!Kind regards,Guest Service Assistant

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful friendly staff, rooms clean and well appointed. Fantastic breakfast. Convenient walking distance from Hauptbahnhof
Stayed 2 nights in May 2023
Response from Your Hampton by Hilton Team from Hamburg on 2023/5/13
Dear Robert, thanks for taking the time to review your stay at the Hampton by Hilton Hamburg City Centre. We are delighted that you had a pleasant stay with us and hope to welcome you back soon!Kind regardsLarissa HarmsGuest Service Assistant

10/10 Excellent

Randi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good and staff were very friendly and helpful. The property was nice and was close walking distance to other transportation links.
Stayed 3 nights in Apr 2023
Response from Your Hampton by Hilton Team on 2023/5/3
Dear Randi, thank you very much for your review. We are delighted that you had a pleasant stay and we look forward to welcoming you back to the Hampton by Hilton Hamburg City Centre soon. Stay healthy. Sincerely, Larissa Harms Guest Service Assistant

6/10 Okay

Reza

Traveled with family
Liked: Staff & service
There was no refrigerator in the room! There was no toothbrush And no drinks. You would call or go down to the reception and buy
Stayed 2 nights in Mar 2023
Response from Larissa Harms on 2023/3/5
Dear Reza, thank you for taking the time to review your stay at the Hampton by Hilton Hamburg City Centre. We are very sorry that we could not meet your expectations regarding the inventory of the room and we apologise for the inconvenience caused. We have taken note of your criticism and will work on improving it. Just for your information: You can find a toothbrush and many other hygiene products for free at the reception. We hope to welcome you again soon in our house. Sincerely, Larissa Harms Guest Service Assistant

10/10 Excellent

Richard

Stayed 2 nights in Dec 2022

6/10 Okay

Richard

Traveled with group
Liked: Staff & service
Disliked: Amenities
It is ok
Response from Celine Duchateau on 2022/12/5
Dear Richard,thank you for taking the time to review your stay at the Hampton by Hilton Hamburg City Centre. We appreciate your feedback and wish you a pleasant day.Sincerely,Celine DuchateauFront Office Agent

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great weekend for 2 days
Was a bit out of the way, 20/30 minutes walk to Christmas markets and harbour trips/ferries
Stayed 3 nights in Nov 2022
Response from Guest Service Assistant on 2022/11/30
Dear Suzanne,Thank you for staying with us and for taking the time to write a review. We are very happy with the positive rating. This really motivates us.We would love to welcome you again in the future.Warmest regards,Gwen TimmermansGuest Service Assistant

6/10 Okay

Nasiruddin

Traveled with group, Business traveler
Ok to stay,
Stayed 2 nights in Sep 2022
Response from Gwen T on 2022/9/30
Dear Nasiruddin,Thank you for staying with us and for taking the time to give us feedback. We hope you had a wonderful time and would love to welcome you again in the future.Warmest regards,Gwen TimmermansGuest Service Agent

10/10 Excellent

Rasheed Ahmed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Your Hampton Team on 2022/9/21
Dear Rascheed thank you very much for your review. We are delighted that you had a pleasant stay and we look forward to welcoming you back to the Hampton by Hilton Hamburg City Centre soon. Stay healthy. Sincerely, Your Hampton Team

10/10 Excellent

Maysoun

Stayed 4 nights in Aug 2022

8/10 Good

Colin

Stayed 1 night in Aug 2022
Response from Gwen, Guest Service Agent on 2022/8/25
Hallo Colin,Danke für Ihren Auftenthalt und das Sie die Zeit genommen haben uns zu bewerten. Hoffentlich bis zum Nächsten Mal!Mit freundlichen GrüßenGwen TGuest Service Agent

10/10 Excellent

Susan M

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Newer Hikton proper within walking distance to the central train station. Excellent provided breakfast and helpful staff that spoke English. Unlike Hampton Inns in America, there is no guest laundry w. There is also no ice machines for guests,
Stayed 3 nights in Jul 2022
Response from Hampton by Hilton on 2022/8/6
Dear Susan, Many thanks for your review. We do really appreciate that you did take your time to share your experience with us. It's delighting to hear that our breakfast offer did met your expectations. Thank you very much as well for the fantastic feedback regarding the fellow team members. I will be more than proud to forward your warm words to them. We're looking forward to welcome you soon again here. Best regards, Sebastian Freitag Guest Service Supervisor

10/10 Excellent

Cris

Liked: Staff & service, amenities, property conditions & facilities
The Google SBahn UBahn or walking directions are confusing.. The hotel is within 10 minutes walking distance from an UBahn, but the S-Bahn walk to that hotel is confusing.
Stayed 1 night in Jul 2022
Response from Konrad Breisig on 2022/7/22
Sehr geehrter Cris, vielen Dank für Ihre Bewertung. Es erfreut uns, dass Ihnen der Aufenthalt in unserem Hause so positiv in Erinnerung geblieben ist. Dass Ihnen unser Frühstücksangebot zugesprochen hat, motiviert uns sehr. Wir freuen uns, Sie das hoffentlich baldige nächste Mal in unserem Hause begrüßen zu dürfen. Mit freundlichen Grüßen,

8/10 Good

Nanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Risky booking online but went well later
Despite booking with payment through hotels.com and having a valid confirmation number i was first told there is no room! I had arrived at midnight and was surprised to hear this. After i showed the payment was done and asked the counter person Omar to help, he found a room for me!!!
Stayed 1 night in May 2022
Response from Luisa Cortina on 2022/6/12
Dear Nanda, thank you for taking the time to review your stay at the Hampton by Hilton Hamburg City Centre. We apologise for the inconvenience caused during your check-in and we hope to welcome you back soon. Stay healthy. Sincerely, Luisa Cortina Guest Service Supervisor

10/10 Excellent

Renu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Good breakfast. Spacious rooms.
Stayed 2 nights in Apr 2022
Response from Christoph Martin on 2022/5/2
Dear Renu, thank you for your stay at our Hampton by Hilton Hamburg City Centre and for rating it. We are glad that you enjoyed your time with us and hope to be able to welcome you again soon. Kind regards, Christoph Martin Hotel Manager

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel staff were friendly and efficient. Great room high quality cimfy bed good breakfast. Only issue was nearest train znd underground a good 15 minute walk away was an issue as i have some mobility issues. But otherwise a great hotel highly recommended.
Stayed 2 nights in Mar 2022
Response from Konrad Breisig on 2022/3/29
Dear Guest, thank you very much for your review. We are delighted that you had a pleasant stay with us and we look forward to welcoming you back to the Hampton by Hilton Hamburg City Centre soon. Stay healthy. Sincerely, Your Hampton Team

4/10 Poor

Maria Teresa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hamburg/ bad hotel
The hotel is not comfortable, we stayed two nights and the room was small, a simple breakfast and they did’nt tell us that we should ask for a room cleaning service. Are the hotel on a tight budget to hire staff?
Stayed 3 nights in Dec 2021
Response from Christoph Martin on 2021/12/27
Dear Maria Teresa, thank you for your stay at our Hampton by Hilton. We apologise for you not being satisfied with your stay and the breakfast which is free of charge for our guests. Kind regards, Christoph Martin Hotel Manager

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021
Response from Christoph Martin on 2021/10/2
Sehr geehrter Martin, vielen Dank für Ihren Aufenthalt in unserem Hampton by Hilton Hamburg City Centre, sowie für Ihre Bewertung. Es freut uns, dass es Ihnen bei uns gefallen hat und wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Christoph Martin Hotel Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from ap on 2020/9/28
Vielen Dank für Ihren Aufenthalt und der daraus resultierenden Bewertung. Es freut uns, dass Sie einen schöne Zeit in unserem Hause hatten und hoffen bei Ihrem nächsten Besuch erneut Ihr Gastgeber sein zu dürfen. Mit freundlichen Grüßen Allan Perez Assistant Hotel Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2020
Response from fes on 2020/3/19
Vielen Dank!

8/10 Good

Martha

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
It was fine
The hotel was solidly ok, would I stay there again? Probably not The service in the bar was lackluster and I had to go to the staff after waiting 30 minutes for a meal that was promised in 15 minutes. Breakfast was nothing to write home about and the area was too small for the number of people it was supposed to serve.
Stayed 1 night in Feb 2020
Response from Gabriel Le roux on 2020/3/4
Dear Mz Martha, We thank you for your positive review. Wew are terribly sorry that our service was not as reactive as it could be. However our meals take about 20 to 25 min for preparation. It is a shame that our team member misinformed you at the moment of the order. Despite these inconvieniences we hope to accomodate you on a future stay in Hamburg. The Hampton by Hilton Team

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel in quiet part of Hamburg.
I loved the hotel. It was Very clean and modern. The room was well appointed, with a comfortable bed and attractively decorated. It was lovely and warm when it was cold outside. The breakfast was lovely, good quality with a selection of hot and cold fayre and lovely coffee, however it was the same every day so a bit more choice would be welcome. I liked the fact that the times were very flexible being from 6-11am. Even though we didn’t travel with our children I liked the way that the children’s breakfast items were placed at children’s height with brightly coloured plates. Nice touch. The only negative I can think of (and it’s nit-picking) is that although only a 15 minute walk from the main station it did seem quite a way from the main city centre. It didn’t bother us as we like walking, but could be a problem for some especially as when we traveled it was very wet weather.
Tunnel under the Elbe
Hamburg philharmonie
On the public viewing platform at the philharmonie
Stayed 2 nights in Jan 2020
Response from Filipe Santos on 2020/1/14
Dear Brigitte, thank you for your stay at our Hampton by Hilton Hamburg City Centre, and for your feedback. We are glad that you enjoyed your time with us this much and hope, to be able to welcome you again very soon. Kind regards, Filipe Santos General Manager

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was about a 15 minute walk to the town hall. Although there were buses, within walking distance the number 112 and the number 3. The room we had was a queen sized, although it was clean and had a seating area, there was not a lot of cupboard space or hangers if you were staying more than a couple of nights. The breakfast was okay but the cooked breakfast was always cold.
Stayed 3 nights in Dec 2019
Response from Filipe Santos on 2020/1/4
Dear Guest, thank you for your stay at our Hampton by Hilton Hamburg City Centre and for rating it. We are glad that you enjoyed the location of our hotel and the cleanliness. We apologise about the breakfast food being cold and are going to look into taking care of this issue. Nevertheless we hope to be able to welcome you again soon. Kind regards, Filipe Santos General Manager

6/10 Okay

Michael

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Filipe Santos on 2020/1/5
Hallo Michael, Vielen Dank für Ihr Feedback. Wir bedauern, dass wir Ihre Erwartungen nicht vollends erfüllen konnten und hoffen inständig es beim nächsten Mal besser machen zu können. Mit freundlichen Grüßen

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
A group of 8 , some stayed for 2 nights we stayed for 6. I had emailed the hotel before we travelled, they arranged our rooms close together on the same floor. There is a bar but no restaurant, there are plenty of nearby eating alternatives . Rooms were good, staff friendly ,it was easyto walk into the city. A nice clean hotel, which was good value.
Stayed 6 nights in Dec 2019
Response from Filipe Santos on 2020/1/3
Dear Peter, Thank you very much for taking time to review your stay with us. We are happy that we were able to met your expectations and we really hope to welcome you again! Kind regards

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Breakfast had a good variety to accommodate all.
Stayed 3 nights in Dec 2019
Response from Filipe Santos on 2020/1/3
Dear guest, Thank you very much for taking time to review your stay with us. We are happy that we were able to met your expectations and we really hope to welcome you again! Kind regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spotlessly clean, helpful staff, good selection at breakfast. Room ready early, tea n coffee always a welcome. Lovely new room. Only downside, although not a long walk to centre, not very attractive, obviously building works can't be helped, but nothing to catch your eye on the way in, eg shops etc.
Stayed 1 night in Dec 2019
Response from Filipe Santos on 2020/1/3
Dear guest, Thank you for taking time to review your stay with us. We are happy that you were satisfied with the cleanliness, our staff and the offered breakfast. We hope to welcome you again!

10/10 Excellent

Verified traveler

Stayed 5 nights in Dec 2019
Response from Filipe Santos on 2020/1/5
Sehr geehrter Gast, Vielen Dank für Ihren Aufenthalt und Ihr tolles Feedback. Wir freuen uns, dass Sie sich die Zeit genommen haben Ihren Aufenthalt zu bewerten und diesen so positiv in Erinnerung haben. Wir freuen uns auf Ihren nächsten Besuch und verbleiben Mit freundlichen Grüßen

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
It was handy for walking to the train station and the shopping area especially the Rathaus Christmas market. It was rather further to Hafen City but we enjoyed the walk. Found a super beer cellar on Willy Brant street. Well worth a visit. Plenty to see and do: St Pauli Museum, the wax works, art galleries. Lovely city.
Stayed 4 nights in Nov 2019
Response from Filipe Santos on 2020/1/3
Dear Guest, Thank you very much for your recent stay in our Hampton by Hilton Hamburg City Centre and your review. We are pleased to here, that we could deliver what you expected and you enjoyed the attraction of the city. Looking forward seeing you in a near future. Filipe Santos Hotel Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent, especially the breakfast!
Stayed 1 night in Nov 2019
Response from Filipe Santos on 2020/1/3
Dear Guest, thank you for your stay at Hampton by Hilton. We are delighted to know that you had a great stay by us. Looking forward seeing you in a near future. with best regards, Filipe Santos Hotel Manager

8/10 Good

Mohammadtaghi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from ok on 2019/11/21
Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt in unserem Hampton by Hilton Hamburg City Centre und für Ihre Bewertung. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Filipe Santos General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 1 night for business. Great attention, great location, nice/clean rooms, very good option.
Stayed 1 night in Oct 2019
Response from w on 2019/11/21
Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt in unserem Hampton by Hilton Hamburg City Centre und für Ihre Bewertung. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Filipe Santos General Manager

2/10 Terrible

Saraswathi

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Be Careful while staying at Hampton by Hilton!!
Cash got stolen from my room - The house keepers have came in my room and took out some cash leaving some behind. When reported to the hotel, the management were not able to substantiate that their investigations were done rightfully. They only said no cameras were covering the walkways of each level, hence unable to track movement of housekeepers. Also questions were thrown back at me, asking why i have not made use of the safe locker instead! They also said the housekeepers are newly hired and they denied stealing the money. Also, my room door was faulty. It doesnt lock on its own when you leave the room. It closes gently but doesnt lock. They have given me a faulty room which also enables room attendant to leave it unlock to come back again! This was shown to the housekeeping manager. The police were also called in but they too have disregarded the case as a petty matter and closed it. The hotel then, after a few times confronting, decided to reimburse 6 nights stay (i stayed for 7 nights and my colleague in another room for 7 nights). Then we had to argue that the amount reimbursed is not even equal to the amount stolen (800 Euro) and then after a lengthy conversation, they decided to reimburse the fully paid amount of SGD 1300 for the 7 nights stay! It was a nightmare! We trusted the brand Hilton and we were welcomed with such unacceptable behaviour! Will never go to Hilton esp this hotel ever again!
Stayed 7 nights in Oct 2019

8/10 Good

Ian

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, great staff and brilliant breakfast buffet!!! Also a great gym.
Stayed 1 night in Sep 2019
Response from w on 2019/11/21
Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt in unserem Hampton by Hilton Hamburg City Centre und für Ihre Bewertung. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Filipe Santos General Manager

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access and close to shopping and entertainment centers
Stayed 3 nights in Sep 2019
Response from w on 2019/11/21
Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt in unserem Hampton by Hilton Hamburg City Centre und für Ihre Bewertung. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Filipe Santos General Manager