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Crowne Plaza Hamburg - City Alster by IHG

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Crowne Plaza Hamburg - City Alster combines luxury with eco-friendly practices. Start your day with breakfast at The Restaurant, then explore nearby cycling paths. Enjoy free in-room WiFi, and take advantage of helpful staff offering dry cleaning and laundry services.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is NT$3,269
NT$3,498 total
includes taxes & fees
May 3 - May 4

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Alster View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Alster View)

9.0 out of 10
Wonderful
(18 reviews)
  • Partial lake view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

9.8 out of 10
Exceptional
(7 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(55 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

9.2 out of 10
Wonderful
(22 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

9.8 out of 10
Exceptional
(13 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Alster View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (Alster View)

  • Partial lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds (Premium)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, Multiple Beds (Premium)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bunk Bed

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About the neighborhood

Located in Hamburg-Nord, a neighborhood in Hamburg, Crowne Plaza Hamburg - City Alster by IHG is near a metro station and on the waterfront. Reeperbahn and Fish Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Miniatur Wunderland and Hagenbeck Zoo. Looking to enjoy an event or a game? See what's going on at Elbe Philharmonic Hall or Volksparkstadion. Kayaking, canoeing, and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Hamburg travel guide
Map
Graumannsweg 10, Hamburg, HH, 22087

What's nearby

  • Alster Lakes
    Alster Lakes
    3 min walk - 0.3 km
  • Hamburger Kunsthalle
    Hamburger Kunsthalle
    18 min walk - 1.6 km
  • Binnenalster Hamburg
    Jungfernstieg
    4 min drive - 2.4 km
  • Famous Hamburg town hall with dramatic clouds, Germany
    Hamburg City Hall
    4 min drive - 2.4 km
  • Mundsburg Center
    13 min walk - 1.2 km

Getting around

  • Uhlandstrasse U-Bahn
    8 min walk
  • Hamburg (ZMB-Hamburg Central Train Station)
    18 min walk
  • Hamburg Airport (HAM)
    25 min drive

Restaurants

  • Frau Möller
    8 min walk
  • Alsterperle
    10 min walk
  • Peter Pane
    6 min walk
  • Neumanns Bistro & Weinbar
    8 min walk
  • Café Gnosa
    8 min walk

About this property

Crowne Plaza Hamburg - City Alster by IHG

Hotel remodeled in 2019 and located near Miniatur Wunderland
Take advantage of dry cleaning/laundry services, a bar, and a 24-hour health club at Crowne Plaza Hamburg - City Alster by IHG. The on-site restaurant offers breakfast. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as conference space.
Other perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • An elevator, a 24-hour front desk, and luggage storage
  • A vending machine, 9 meeting rooms, and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All 291 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like late night room service and free WiFi.
More amenities include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with hair dryers and shampoo
  • 42-inch TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 29 per night)
  • Street parking available
  • Secured, covered self parking on site (EUR 29 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 28.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • The Plaza

Things to do

  • 24-hour health club
  • Billiards/pool table

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5,651 square feet of conference space
  • 9 meeting rooms

Outdoors

  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in room
  • Elevator (39 inch wide door)
  • Handrails in stairways (39 inches high)
  • Hardwood flooring in room
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • Renovated entire property - November 2019
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 28.50 per person
  • Covered self parking fee: EUR 29 per night
  • Nearby parking fee: EUR 29 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Alster
Crowne Plaza Alster Hotel
Crowne Plaza Alster Hotel Hamburg City
Crowne Plaza Hamburg City
Crowne Plaza Hamburg City Alster
Hamburg City Alster
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Crowne Plaza Hamburg City Alster Hotel

Frequently asked questions

Is Crowne Plaza Hamburg - City Alster by IHG pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Crowne Plaza Hamburg - City Alster by IHG?

As of 2026/4/11, prices found for a 1-night stay for 2 adults at Crowne Plaza Hamburg - City Alster by IHG on 2026/5/3 start from NT$3,269, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for EUR 29 per night.

What time is check-in at Crowne Plaza Hamburg - City Alster by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Crowne Plaza Hamburg - City Alster by IHG?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Crowne Plaza Hamburg - City Alster by IHG located?

Located in Hamburg-Nord, this hotel is 0.3 mi (0.5 km) from Alster Lakes and 2.1 mi (3.4 km) from Miniatur Wunderland. Mundsburg Center and Marienkrankenhaus are also within 15 minutes. Uhlandstrasse U-Bahn is 8 minutes by foot and Lohmuhlenstrasse U-Bahn is 11 minutes.

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Reviews

Crowne Plaza Hamburg - City Alster by IHG Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 560 out of 1005 reviews
Rating 8 - Good. 351 out of 1005 reviews
Rating 6 - Okay. 76 out of 1005 reviews
Rating 4 - Poor. 7 out of 1005 reviews
Rating 2 - Terrible. 11 out of 1005 reviews

Reviews

Verified

10/10 Excellent

Peter John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern Hotel situated on a quiet residential road but very close to bus service connecting to central Hamburg and Hafen City and the nearest U- Bahn is only a 10 min walk away. Buffet breakfast is excellent and ability to order food in the restaurant area until 11pm much appreciated
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Nice Sauna. Great breakfast.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Robin Robert Simon

Liked: Cleanliness, property conditions & facilities
This hotel is wonderful, with stunning views of the lake. The breakfast is huge, delicious and the service is fantastic.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
Very efficient and helpful staff, excellent room, handy location.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t get the chance to experience breakfast but dinner was very good
Stayed 1 night in Jan 2026
Verified

8/10 Good

Brian

Liked: Cleanliness
Clean and standard room - nothing special. Good and comfy beds. Average breakfast.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Huge spotless room. Bed was massive. Hotel and the room was quiet. Staff were very attentive. Breakfast choices were huge for all diets too. Bathroom actually had a bath as well as a twin format shower. Most impressed.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night in Hamburg

Concierge and bartenders were very helpful and friendly. Beautiful clean hotel with a very lovely sauna.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Very nice hotel in a quiet neighborhood near the Alster. Walking distance from the main station, we traveled by train, so that was great. The breakfast buffet was fabulous, and the staff super friendly.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Laerke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here and the rooms were perfetly comfortable and with great designs. I'm definitely planning to stay here again next time I'm in Hamburg.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday

Great location next to Alister Lake
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 nights in this hotel and were very impressed with its cleanliness and general condition. The King size room with a lake view was ideal for our stay. Sufficient space and amenities within the room. The hotels great location is very convenient for exploring Hamburg within walking distance to the central station and also close to bus and MRT stops. The nearby lake is great for walking or cycling around. We didn't eat within the hotel as there are many good options nearby and also a well stocked supermarket
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

LUIGI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel in a quiet area of Hamburg.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the center of Hamburg. The property is new, very clean and is in a great location. We greatly enjoyed our stay.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Room was great and sauna area was very nice! Good location.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very comfortable, conveniently located within short 10 min walk of the U Bahn, and in a upscale walkable safe neighborhood. Service is very good. It was very busy when we visited in October, we had to wait to be seated at breakfast. They suggest „less crowded“ times, but seemed to be the same regardless. Exercise room has dumbbells, weight machine, elliptical and treadmill. All in excellent condition, but also popular. Overall, it’s a very good choice, just be prepared for the crowds. We would stay there again.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel were excellent. Food was great. The rooms are very clean. Only downside was there is a lot of construction going on in the area surrounding the hotel making getting to the city harder
Stayed 4 nights in Sep 2024
Verified

8/10 Good

SADIK

Liked: Staff & service, amenities, property conditions & facilities
staff was good. rooms were not so clean when we first check in. breakfast was good. area is okay but its really hard to find a market by walk.
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Erlend

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, short walk to centrum. Car Parking👌 clean hotel! Great breakfast, 10/10:-)
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Tor Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is professional and personable.
Stayed 8 nights in Nov 2024
Verified

10/10 Excellent

Shirin

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was very clean rooms were a little small but but comfortable. The breakfast was offered with a lot of variety. The only downside was the limited parking space.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Osher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Recommendation 👍
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel. The location is brilliant with only a 7 minute walk to the nearest U-Bahn - U3 line which takes you to most places in the city centre. The rooms were very very clean as was the hotel. The breakfast was great with a huge selection of food and drink. The bar area is lovely too. All the staff at the hotel are so helpful. We would definitely stay at this hotel again. Absolutely excellent.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Neill

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable, great location.

A brilliant base from which to explore Hamburg, with shops and places to eat 10 minutes away. I ordered room service breakfast and had a breakfast in the restaurant. There was a choice to meet with all dietary requirements. The room was spacious and comfortable with tea and coffee making facilities. The bathroom was clean and tidy, although the ceiling tiles needed replacing as they were discoloured. You had to be patient whilst waiting for a lift, there are three of them, but one was out of commission. The option of getting to the foyer by stairs wasn’t possible. The stairs led outside in case of fire. I would stay again because of its position.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of options for breakfast, regularly refreshed.
Stayed 3 nights in Mar 2026