The staff was outstanding, they bent over backward to be as energetically professional and welcoming and positive as possible, in what is a battered and worn and down at the heels hotel in desperate need of some investment. If you don't have an upper floor view of the harbor you have a very dark room overlooking a parking lot. The rooms are small, the carpet is old, the bathtubs are from the 1960s. That being said, when I asked to be changed to a room with a view of the harbor I did get a 6th floor view suite, with one failed window but a really lovely quiet room. The suite rooms have the bedroom on the view side and a door locking out the hallway noise from the sitting room side. Bed was firm but extremely comfortable, really great linens and pillows. Towels were meh.The roof deck is tiny the hot tub also tiny. But the staff tries so, so hard they made it a delightful experience for me, which it would not have been if I had not changed rooms.