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Reviews of The Ridge Hotel & Apartments

4 out of 5
The Ridge Hotel & Apartments
4608 Oaza Hokujoh, Kitaazumi-gun, Hakuba-mura, Hakuba, Nagano-ken

Reviews

9.6

Exceptional

Rating 10 - Excellent. 25 out of 31 reviews" "
Rating 8 - Good. 5 out of 31 reviews" "
Rating 6 - Okay. 1 out of 31 reviews" "
Rating 4 - Poor. 0 out of 31 reviews" "
Rating 2 - Terrible. 0 out of 31 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rodney Aik Liong

Traveled with group
Liked: Cleanliness, property conditions & facilities
The property is fairly good and well maintained. The breakfast selection was a bit underwhelming for the price. It lacks an Onsen which is a bit inconvenient having to use the public ones. The shuttle service is quite basic so most days you'll have to walk to the restaurants or take an expensive cab.
Stayed 4 nights in Feb 2024
Response from Carol on 2024/3/30
Dear Rodney, It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience throughout your stay.Your feedback regarding breakfast and shuttle service is truly appreciated and motivates us to continue delivering outstanding hospitality to each and every guest. Thank you once again for choosing The Ridge Hakuba. We look forward to the opportunity of serving you again soon.

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutley beautiful property in a great location. The convenient location is opposite Rhythm Snowsports and a short walk to the complimentary bus service for transport around the various Hakuba ski resorts. The staff were completely lovely and very easy to talk to and the room was in great condition and very spacious for my partner and I. Will definitely be returning.
Stayed 4 nights in Mar 2023
Response from The Ridge Hakuba on 2023/3/18
Thank you very much for the lovely review, it was a pleasure to have you here and we are looking forward to seeing you again soon.

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were wonderful and very accommodating. The room was just what we needed and it was nice having a little kitchen area. Couldn't beat the view from the large windows either! Location was perfect for just a short walk to Happo One. Super convenient. Definitely reccommend this property!!
Stayed 3 nights in Feb 2023
Response from The Ridge Hakuba on 2023/2/17
Thank you very much for staying with us. It was a pleasure to have you here and we are looking forward to seeing you again soon.

8/10 Good

steve

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice size, clean and fresh property, good sized room, good ski room / drying room
Stayed 5 nights in Jan 2023
Response from The Ridge Hakuba on 2023/2/4
Thank you very much for staying with us. It was a pleasure to have you here and we are looking forward to seeing you again soon.

10/10 Excellent

Gregory

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Good location within walking distance of Happo One lifts. Simple buffet style breakfast…not North American style gluttony but more then enough for most. Room had simple kitchen with fridge, microwave and hot plate. You will need to use hotel shuttle or free Hakuba shuttle to access onsens, grocery stores, a lot of restaurants and any ski areas other then Happo One.
Stayed 4 nights in Jan 2023
Response from The Ridge Hakuba on 2023/1/15
Thank you so much for your kind review, it was a pleasure having you here and we hope to see you again next time.

10/10 Excellent

JIADONG

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellent!
Response from The Ridge Hakuba on 2023/1/8
Thank you very much for staying with us. It was a pleasure to have you here and we are looking forward to seeing you again soon.

10/10 Excellent

Gen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very conveniently located for Hakuba. Bathroom was a little meager. Staff very friendly and accommodating. I would recommend this hotel to others easily.
Stayed 2 nights in Mar 2022
Response from The Ridge Hakuba on 2022/3/29
Thank you very much for staying with us and leaving us a lovely review! It was a pleasure to have you here and we are looking forward to seeing you again soon.

10/10 Excellent

Yui

Stayed 2 nights in Feb 2022
Response from The Ridge Hakuba on 2022/2/16
ご宿泊ありがとうございました。またいつか皆様にお会いできる日を楽しみにしております。

10/10 Excellent

Serge

Liked: Cleanliness, room comfort
Awesome hotel!
This hotel is awesome, first of all the interior is very tasteful and chic. The front desk people were polite, cooperative, friendly and provided us with a for Japan unimaginable service....they let us check out late....really late. We left in the morning to go skiing and returned late in the afternoon and we were allowed to use our room for a shower. Fantastic unforgettable service! The nearest ski area was closed due to covid, but happo ski area is a 10 minute walk away or you can take the shuttle bus. The happo ski area is aimed at intermediate and upper intermediate skiiers and the atmosphere is not that good. You can however go to the other nearby ski areas which all have free parking and are much better for boarding and or beginners and kids. We will surely stay here again, thank you for everything! Serge
Stayed 1 night in Mar 2021
Response from The Ridge Hakuba on 2021/3/10
Thank you very much for staying with us and leaving us a lovely review! It was a pleasure to have you here and we are so happy you have enjoyed your stay, we are looking forward to seeing you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean large rooms with large windows with nice views of surrounding forest and Happo-One. Right across the street from ski rental shop (Rhythm) and very short drive to ski lifts. Staff very helpful and courteous. The only downside was the closed hotel restaurant during my stay due to COVID-19 consequences. Small inconvenience, there are other options in Hakuba. Will return for sure on my next trip to Hakuba.
Stayed 2 nights in Feb 2021
Response from The Ridge Hakuba on 2021/2/28
Thank you very much for staying with us. It was a pleasure to have you here and we are looking forward to seeing you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Great Experience
Very modern, clean hotel, great location near slopes and rental shops. Would come back.
Stayed 1 night in Feb 2021
Response from The Ridge Hakuba on 2021/2/17
Thank you very much for staying with us. We are looking forward to seeing you again.

10/10 Excellent

Kazuya

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2021
Response from The Ridge Hakuba on 2021/2/17
ご宿泊ありがとうございました。またいつか皆様にお会いできる日を楽しみにしております。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Good breakfast. Good location. Very small bathroom and toilet facilities.
Stayed 9 nights in Jan 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location & Comfortable
Good location and comfortable. Bar was low on stock and breakfast could have been better
Stayed 4 nights in Mar 2019

10/10 Excellent

Geoff, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay.
Really enjoyed our stay. Location is fantastic - close to Happo-One (< 100 Metres). The staff were very friendly, helpful, accomodating in all requests - and spoke English quite well. highly Recommended. Geoff

10/10 Excellent

li

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022
Response from The Ridge Hakuba on 2023/1/8
Thank you very much for staying with us. It was a pleasure to have you here and we are looking forward to seeing you again soon.

6/10 Okay

KATSUAKI

Stayed 2 nights in Aug 2022
Response from The Ridge Hakuba on 2022/8/9
ご宿泊ありがとうございました。

10/10 Excellent

かおり

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2022
Response from The Ridge Hakuba on 2022/8/9
ご宿泊ありがとうございました。またいつか皆様にお会いできる日を楽しみにしております。

10/10 Excellent

TOMOMI

Stayed 1 night in May 2022
Response from The Ridge Hakuba on 2022/5/11
Thank you very much for staying with us. It was a pleasure to have you here and we are looking forward to seeing you again soon.

10/10 Excellent

Kouhei

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from The Ridge Hakuba on 2022/8/9
ご宿泊ありがとうございました。またいつか皆様にお会いできる日を楽しみにしております。

10/10 Excellent

Adachi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022
Response from The Ridge Hakuba on 2022/8/9
ご宿泊ありがとうございました。またいつか皆様にお会いできる日を楽しみにしております。

10/10 Excellent

ノリタカ

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
とても素晴らしかったです。 リピートしたい宿です。
Stayed 2 nights in Feb 2022
Response from The Ridge Hakuba on 2022/2/16
ご宿泊ありがとうございました。またいつか皆様にお会いできる日を楽しみにしております。

10/10 Excellent

エリ

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
今回2家族10名で210号室(デラックスアパートメント)に宿泊しました。 部屋はとても広く、清潔で快適でした。他の部屋と離れているので、とても静かでした。 スタッフの方は片言の日本語ですが、とても感じが良く、親切でした。 白馬八方尾根スキー場まで歩いていけるので便利です。 また宿泊したいです。
Stayed 2 nights in Jan 2022
Response from The Ridge Hakuba on 2022/1/25
ご宿泊ありがとうございました。またいつか皆様にお会いできる日を楽しみにしております。

8/10 Good

Hitoshi

Traveled with family
Liked: Cleanliness, amenities
別荘のような施設の特徴を理解したうえで利用するには良いと思います。
Stayed 1 night in Oct 2021
Response from Kuan on 2021/10/19
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

yayoi

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021
Response from The Ridge Hakuba on 2021/3/25
ご宿泊ありがとうございました。またいつか皆様にお会いできる日を楽しみにしております。

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
ロケーションが良い。
Stayed 2 nights in Feb 2021
Response from The Ridge Hakuba on 2021/2/26
ご宿泊ありがとうございました。またいつか皆様にお会いできる日を楽しみにしております。

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
10人家族で3ベッドルームを予約。各部屋にバスルームがついていて快適でした！
Stayed 2 nights in Feb 2021
Response from The Ridge Hakuba on 2021/2/17
ご宿泊ありがとうございました。またいつか皆様にお会いできる日を楽しみにしております。

10/10 Excellent

Katsuaki

Traveled with family
Liked: Cleanliness, room comfort
建物は清掃が行き届いており とても気持ちよく、またお洒落な館内と 室内でとても快適に過ごすことが出来ました。 スタッフも皆さん親切で適度な距離感を 待ちつつ期待値を少し超えるような 接客でとても良かったです。
Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
広いLDKでベッドルームも4つあり、大人数での長期滞在は快適でした。
Stayed 3 nights in Dec 2020
Response from The Ridge Hakuba on 2021/2/17
ご宿泊ありがとうございました。またいつか皆様にお会いできる日を楽しみにしております。