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Reviews of Sea Pearl Hotel

3.5 out of 5
Sea Pearl Hotel
No. 219, 1/4 Road, Cat Ba Island, Hai Phong

Reviews

7.2

Good

Rating 10 - Excellent. 17 out of 69 reviews" "
Rating 8 - Good. 19 out of 69 reviews" "
Rating 6 - Okay. 21 out of 69 reviews" "
Rating 4 - Poor. 9 out of 69 reviews" "
Rating 2 - Terrible. 3 out of 69 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

LEI HUI

Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel with helpful staff that have great English. My only (minor) complaint is that the complimentary breakfast is fairly mediocre, especially compared to other hotels you'll find in Vietnam. Overall though, an excellent stay.
Stayed 2 nights in Mar 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very hospitable and easy to communicate with in English. Very helpful and kind.
Stayed 8 nights in May 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel seems like it’s been abandoned and the staff that was there were very unfriendly. The only room that they have all the lights on is when you go have breakfast. Each floor they only have one small fluorescent light on keeping most of the floor dark (even the stairwell) which was creepy but also dangerous. Elevator was broken. “Rooftop bar” also seemed abandoned. Bed was horrible. There was hair in the bathroom from the last guests. Room needed a lot of renovation and repairs just seemed slapped together out of random materials. Would have much rather stayed in a clean hostel. The only plus about this is the central location. The reviews and photos are deceiving.
Stayed 3 nights in Jan 2020

8/10 Good

Xplorer, New York

Liked: Cleanliness
Good hotel. facilities need a revamp. Staff needs to learn how to better service western travelers.
Stayed 3 nights in Nov 2019
Response from Kevin Tran on 2019/12/12
Dear Xplrer ! Greetings from Sea pearl Hotel ! First of all, we would like to apologise for your experience at our hotel. Please be ensured that as a quality hospitality provider. We apologise for the inconvenience In the future, we hope to be able to serve you again and we will try our best to deliver to you a seamless stay. With best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time there and I love the service!! So friendly easy and convenient!
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff really good The egg chef was v good The rooms are VERY in need of refurbishment In particular, the bathroom was very mouldy and there was a 6 cm hole in the bath which had been patched up Needless to say, the bath leaked all over the floor The fridge worked but there was visible dirt instide and it just needed a good clean There were no mattress protectors on the beds and the seat covers in the breakfast room seriously needed a wash
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast not very good and not air conditioned. Property seemed outdated. Staff very polite and helpful
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast each morning was amazing. The food was delicious and there are great views from the dining room. We had a sea view room and the views alone are worth staying here. The staff was friendly and worked with us to extend our stay an extra night in the same room at the same price as our previous night. Would go back.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location facing the bay in CatBa. Many restaurants to choose from nearby, pretty sunset from the sky bar.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good view and friendly staffs!
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Best of a poor selection
Cat ba as a whole is pretty run down so this hotel should be in seen in that context. It has all the amenities such as roof pool and it is worth upgrading to sea view. We saw a number of others on cat ba and they weren’t as good. Sea pearl is tired and dated and in need of renovation but still one of the better hotels in the bay.
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Best pic of the worst available.
There wasn’t much choice for cat ba island so we had to pic the best of the worst so wasn’t expecting much and we weren’t disappointed in that regard. Nice view from the hotel and roof top pool and bar. Found a couple of cockroaches in my room. I put my note outside the room for it to be cleaned but nobody came to clean it. The hotel wasn’t busy so wasn’t as if the staff were busy. I didn’t expect much and it didn’t delivery much. I wouldn’t recommend staying here unless u really have to.
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Woke up to bed bugs crawling on my face/body. Customer service was very poor. Only given 1 room key that must be inserted in the room for AC/electricity to work. if you lose your card key you have to pay 200,000 don. There were bugs everywhere in the bathroom and desks, even in bed.
Stayed 2 nights in Aug 2018
Response from Richard Ryan, General Manager on 2018/9/14
Thank you for the feedback and taking the time to write a review. Firstly I would like to apologise if you received poor customer service. I have actually finished the employment of several reception staff for this very reason and currently recruiting new staff for all departments of the hotel after our busy Vietnamese summer holidays. I will address the issue with only giving one key for the room with my Front Office Manager, however the hotel does charge for lost keys. As far as the bugs you reported I can assure you we did conduct regular pest control during August. If you had reported this we could've moved you rooms. However, I do apologise this may have happened. If there were bed bugs I can assure you our housekeeping department treat if there were any signs. Once again important that this be reported as the eggs of bed bugs are carried in clothing and often brought into hotels. I would have had your clothes laundered. Once again thank you for your review.

4/10 Poor

Nikoe, Fairfax, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We liked the location of the hotel, but it needs a facelift. The staff was sometimes friendly and sometimes not. The food wasn’t good, and my husband saw a roach on the food table. No selection for vegetarians. We were upgraded to a one bedroom room with a great view, but it smelled of cigarette smoke and was super noisy. The pool is vinyl, and you can feel bubbles on the bottom where it’s pulling away. It also only comes up tp your waist, great if you have small children. I wouldn’t recommend staying here.
Stayed 3 nights in Jul 2018
Response from Richard Ryan, General Manager on 2018/9/14
Dear Nikoe, Thank you for writing a review and for you feedback. Sorry if there were noise problems during your stay, you visited Cat Ba during the busy Vietnamese summer holiday so the hotel was full and we deal with large groups who may not consider other guests. We do have security that monitor and respond to any guest complaints if they are made. Currently the hotel is recruiting new staff as I have finished several that were not focused on customer service. I am pleased to say already I have seen an improvement in our staff attitude and improved customer service. I can assure you during July and August we did conduct regular pest control as generally this is the time of year where they are most active. As far as the menu options I'm assuming you were meaning with our complimenatry breakfast as we have a variety of vegetarian dishes on our two menus? The hotel does cater to our guests and our market at the time, as mentioned you travelled during the Vietnamese summer holiday. There would have been a variety of salads, fruit, breads, pastries, porridge. However, I will discuss this with my chef. I'm glad you liked the location of the hotel and sorry you were unhappy with our swimming pool. It is a rooftop swimming pool and photos are actual photos on all websites. We don't have the option to put any details or the size of the swimming pool. Thank you for your review.

6/10 Okay

Verified traveler

Liked: Staff & service
Limited menu for the included breakfast.
Stayed 3 nights in Apr 2018
Response from Kevin Tran on 2018/5/19
Dear Sir/Madam First of all, I would like to thank you for your feedback. We are trying to make our services better. I hope that you will come back to us to feel a perfect and relaxing holiday, which has been improved from your most recent holiday. Sincerely!

6/10 Okay

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep looking - this place is 'meh...'
This is my second time staying @ this hotel in 2 years. Unfortunately, it's not any better than the first time I was in Cat Ba. Unfortunately, there weren't many hotels available in the area, so I had to book the Sea Pearl again. When you walk into the hotel, the lobby seems quite nice. And the room itself is in pretty ok condition. But the bathrooms are dingy and gross. They are very poorly lit and have more roaches than the typical Vietnamese hotel. When I turned on the light, I counted 7 that scurried behind the hot water heater. I slept with the lights on that night.
Response from Mr Kevin on 2018/5/11
Dear Sir/ Madam! Thank you for taking the time to write a review and let us know about your experience. I believe we can resolve your concerns. Again, thank you very much for coming to us and I hope to see you back in the future. Sincerely!

6/10 Okay

Verified traveler

Liked: Room comfort
Comfortable holiday hotel
Our stay at the Sea Pearl Hotel was pleasant overall.Unfortunately, while we were in Cat Ba there was a big night market close to the hotel which caused a lot of noise in the whole area. The hotel is not to blame for this, but it would be good if all hotels in the area would take action together to limit the noise, in particular the announcements over the PA system .
Stayed 4 nights in Mar 2018
Response from Mr Kevin on 2018/4/13
4. Thank you for taking the time to write a review and let us know about your experience. I believe we can resolve your concerns. Again, thank you very much for coming to us and I hope to see you back in the future.

4/10 Poor

YOAV

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Doesn't worth more than 20$ per night
Needed renovation quickly ! Our whole shows leaked and the room is in a bad shape. Doesn't worth the money we paid for
Stayed 1 night in Feb 2018
Response from Kevin Tran on 2018/4/4
Dear YOAV, Thank you very much for your feedback Sea Pearl Cat ba Hotel team always try on our best to make guests happy when say goodbye. We would be glad to welcome you back more more time to stay at our Hotel. Sincerely!

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location but TERRIBLY thin walls
GOOD - Great location! Right in front of the port where we took speedboat to Haiphong (port for Cat Ba tours are at another area, 15 minutes away) - Clean room and spacious BAD - TERRIBLY thin walls. We were at room 911, bay view room, but could hear the dishes and utensils all the way from the restaurant at 11th floor. Other things we could hear through thin walls include: toilet flushing from room above us, people's conversations from the opposite room(!!!) - Wifi did not work. Many guests I saw were all at the lobby either complaining about how it didn't work, or just did their web surfing in the lobby. The wifi only worked in our room when we stood in front of the door.
Stayed 3 nights in Dec 2017
Response from KevinTran on 2018/1/5
Hi. Thank you for taking the time to write a review and let us know about your experience. I believe we can resolve your concerns. Again, thank you very much for coming to us and I hope to see you back in the future. Sincerely!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
will choose a different hotel next time.
Rooms are big and view is pretty good but, bathrooms are very old and all furniture and equipment need refurbishing even at the restaurant. In general is not a bad hotel but, is more expensive than the majority around and not worth the extra cash.
Stayed 1 night in Dec 2017
Response from KevinTran on 2018/1/5
Thank you very much for your feedback Sea Pearl Cat ba Hotel team always try on our best to make guests happy when say goodbye. We would be glad to welcome you back more more time to stay at our Hotel. Sincerely!

10/10 Excellent

Geraldine, Brisbane, Australia

Liked: Cleanliness, room comfort
Disliked: Staff & service
Fabulous views from our front room. Great bed, big bathroom. Huge set of steps up to reception a problem for some. Apart from very helpful young gentleman on reception, staff had no interest. We were told a typical shoulder season attitude. Reception and corridors barely lit, but good breakfast.
Stayed 1 night in Nov 2017
Response from Mr. Hiếu on 2017/11/24
Thanks for your feedback. Hope you have a great holiday

2/10 Terrible

Joakim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
- The hotel is infested with ants - The breakfast is worst. The staff actually stole our toasts to give to room service orders even when we asked them what they were doing. Coffee and tea is undrinkable - Staff does not speak english - Wifi, when it works, is fast. However, you need to log in 50 times a day because it logs out all the time
Stayed 1 night in Nov 2017
Thank you for taking the time to write a review and let us know about your experience. I believe we can resolve your concerns. Again, thank you very much for coming to us and I hope to see you back in the future. Sincerely!

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2017
Thank you!

8/10 Good

David, Vietnam

Liked: Cleanliness, property conditions & facilities, room comfort
Good Standard Hotel close to wharf
The room was a good size, clean and comfortable. The hotel is conveniently located opposite the wharf where the ferry departs from every day.
Stayed 2 nights in Oct 2017
Response from Sincerely, Hieu, Customer Service Manager on 2017/10/30
Thank you for taking the time to post a valuable review about our hotel. We are very grateful for your comments on our customer service and upcoming improvements. We are committed to continuing to improve this winter with upgrades. We look forward to seeing you for your upcoming trip at SEAPEARL CATBA HOTEL

8/10 Good

Morey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Thank you!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Nice roof, the rest needs updating.
Hotel is very conveniently located. The rooftop patio / bar / pool is fabulous. A great view of the harbor. The wifi in the hotel is awful. It appears that one room on the floor has the wifi router for the floor. If the occupant of that room leaves, the power goes off and the wifi is no longer available for the floor. I couldn't confirm this was the actual scenario, but I stayed in 2 different rooms, and 1 had a wifi router while the other did not. The main hotel wifi was spotty too, but the lobby seemed to always work. The restaurant food was unacceptably low quality, but this is true generally on Cat Ba. There were more bugs than expected. The night security guard likes to sleep on the couch.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Elle, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels we had in Asia!
We really enjoyed our stay at Sea Pearl. Cat Ba is a great island, so glad we made the effort to get there. Sea Pearl is in a perfect location in the center and just opposite the pier. We booked a room with a sea view, the room we were initially given did not have a sea view, just a view of the building next door but we sorted this quickly with reception and were given a lovely room with a beautiful view. Really comfortable stay and great rooftop bar with gorgeous view. Shallow pool but still nice to cool off and have a cocktail. Only downfall were staff didn't have a huge knowledge of tours, just directed us to the tour operator. We skipped the one they mentioned because they didn't seem to advertise what we wanted at the time, but then ended up doing a rather dodgy 1/2 day tour of lan ha bay, still nice enough. We then wanted to do another tour of ha long bay but they all do la ha bay first so we would have had to repeat ourselves a bit. Anyway, if staff had of said that all day tours do la ha + halong and half day tours do la ha it would have given us a better idea and tour experience on the island.
Stayed 3 nights in Apr 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good until a problem occurred during the check-out. The staff was helpful during our check-in, and 2-night stay. The lady in the counter even helped us print our boarding pass. The problem was during the check-out when we were told to pay the "additional charges." We booked the room through hotels.com. Eventually, the staff (during our early morning check-out) listened to our explanation that the room was "pre-paid" through hotels.com.
Stayed 2 nights in Jun 2017
Dear Sir, Thank you very much for your stunning review. What a special person you are. It’s our pleasure to serve you. We are so happy to know that you enjoyed your stay at Sea Pearl Cat Ba Hotel. We do hope we have the privilege to welcome you back soon, Kind regards,

8/10 Good

Veronica

Liked: Cleanliness, staff & service, room comfort
One of the better options in Cat Ba town
From what I gather this is one of the better places to stay, especially in town. We stayed for 2 nights and first impressions were good. Straight off the ferry and pretty much directly across the road is the hotel. They allowed us to check in at 10.30am which I was most grateful for as I was feeling a bit under the weather (self inflicted!). The room is a decent size and ours had a seaview which was magnificent. The a/c works well, plentiful hot water in the large shower, large bed (on the firm side but still comfortable) but the best part is the rooftop bar and swimming pool! Yes the pool is barely waist deep but for a paddle on a very hot day it's perfect. The pool is clean, quiet and the staff are quick to bring you whatever food and drinks you order. The breeze flows through nicely on the open sided 14th floor where the pool is. The buffet breakfast was average but adequate. The young man on the reception desk during the day speaks reasonable english and was able to answer all of our questions and book our Lan Ha Bay tour for us. The location of this hotel is super convenient to all the restaurants, bars and cafes, massage shops and laundry services. We were overall impressed with what we got for the price we paid.
Stayed 2 nights in May 2017
Dear Sir/ madam Thank you very much for your stunning review. What a special person you are. It’s our pleasure to serve you. We are so happy to know that you enjoyed your stay at Sea Pearl Cat Ba Hotel. We do hope we have the privilege to welcome you back soon, Kind regards,

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Average hotel, bathrooms need updating
Average hotel, staff were lovely, great location. Rooms were ok, decent air con and a fan. Bathrooms were tired though and need re-furbishing. Make sure you visit the cocktail on the roof, lovely cocktails!!! Great view and a swimming pool

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
It was a great hotel especially for the area. It was a good location, close to everything as well.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
eh
the staff is great, as always in Vietnam. room I got had blackmold all over the roof. had to dissconnect minibar cause of the noise. the entire building feels like its been forgotten for 10 years

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
This is a really nice hotel in a fantastic location! Beautiful view, friendly staff, we would definitely come back to this hotel!

8/10 Good

Sofian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Michele, Gloucestershire

Liked: Cleanliness, staff & service, room comfort
Clean & tidy. Friendly staff
Wished we`d stayed on this island longer as had more to do

8/10 Good

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with great view
I was very pleased with the hotel and think it has been under rated by guests. The room was very big and comfortable and I was pleased to have an enclosed shower in the large bathroom. The bed was comfortable but the hotel is a little old by the looks of the furnishings. The fact that the hotel is old did not bother me because it also met all my needs. I had a great breakfast table overlooking the port and breakfast was good.
Response from General Manager on 2017/3/8
Thank you for commenting on us. The hotel will fix and make beautiful furniture. Sincerely!

6/10 Okay

Verified traveler

Disliked: Room comfort
Nice hotel, clean room, breakfast ok. We were on the 10th floor which has the restaurant and meeting rooms above. At night the noise from them moving chairs constantly (also in the morning) was annoying as well as super loud music and what sounded like karaoke in the daytime and into the night. The breakfast goes until 9am which is early in my opinion. The cleaning staff was knocking on our door by 8:30am and when I told them we needed time to get ready for the day they acted really put out and literally waited 20 mins outside our door which was awkward. The cable went out one morning and they didn't really tell us why or that it would work the next day. I would recommend staying on a lower floor to avoid noise if you stay here.
Response from General Manager on 2017/3/8
Hope next time we will arrange for you a room in the middle, avoid noise. We always welcome and serve you. Best wishes!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Gabriele, Sweden

Liked: Staff & service, room comfort
Disliked: Cleanliness
Good if it's not full price
I enjoy the stay also because I had a room with sea view. Very friendly personal, the room would need some maintenance.

10/10 Excellent

JANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

6/10 Okay

Verified traveler

나쁘지는 않지만 추천하고 싶지는 않아요
나쁘지는 않았지만 추천하고 싶지는 않아요 노후된 시설, 청소상태도 좋지는 않아요, 조식은 빵과 과일, 그리고 베트남 국수만 있네요.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of cockroaches in the bathroom. And it's dark. Hot water will not come out soon. I was very disappointed with the impression that I often got three stars with this. I will never stay.
Stayed 1 night in Nov 2020
Response from Sea Pearl Hotel on 2020/11/21
Thank you for taking the time to write reviews, your feedback is taken seriously.

6/10 Okay

Tuija

Liked: Cleanliness, staff & service
Hotelli on kulahtanut, mutta siisti. Sijainti ja maisemat mahtavat! Katumelu kuului suht rajuna huoneeseen.
Stayed 1 night in Dec 2019
Response from Sea Pearl Hotel on 2019/12/14
Thank you!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
리조트를 예약하려다가 호텔스위트 예약으로 바꿨습니다 정말 잘한 선택이었습니다. 가격대 성능비가 훨씬 좋았고 편의시설 이용과 교통면에서도 리조트사용보다 좋았습니다
Stayed 2 nights in Apr 2019

8/10 Good

YOON HONG

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

carole-anne

Disliked: Staff & service, property conditions & facilities, room comfort
Si vous n'avez pas le choix ...
Fuite d'eau dans la salle de bain, nous avons dans un premier temps appeler l'accueil pour dire que le mini bar était vide et que nous n'avions pas de wifi le réceptionniste à rigoler puis raccrocher... Nous sommes alors descendus pour signaler notre petit soucis on nous a alors porté des boissons chaudes à mettre dans un frigo eteint et impossible de le brancher. Petit déjeuner très très très moyen pour être gentil. J'ai oublié une paire de boucles d'oreilles sur la table de nuit, j'ai contacté l'hôtel quelques heures après mon départ on m'a dit que rien n'avait été trouvé.
Stayed 1 night in Nov 2018

10/10 Excellent

dongyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
굿굿
전망도 좋구 해변 및 선착장도 가까워서 이동 하기도 아주 좋습니다.방도 넒고 시원 합니다!~조식도 너무 맛있구요!~수영장이나 바 같은게 좀 아쉽긴 하네요!~대체적으로 너무 좋았습니다.다시 한번 가고 싶은곳이네요!~굿굿
Stayed 1 night in Jun 2018
Response from Richard Ryan, General Manager on 2018/6/14
리뷰 작성 시간을 내 주셔서 감사합니다. The Sea Pearl Hotel, 특히 음식과 수영장에서의 숙박을 즐겁게 해드릴 수있어서 기쁩니다. 호텔에와 주셔서 감사합니다. 우리는 호텔에서 다시 뵙기를 기대합니다.

6/10 Okay

Vincent

Response from Kevin Tran on 2018/4/11
Thank you for your feedback. I hope you come back to us.