Dear Hank,Thank you for taking the time to share your feedback regarding your stay with us. We understand that you were not entirely satisfied with your experience, and we sincerely apologize for any inconvenience this may have caused. At Hôtel Perle d'Orient Cat Ba - MGallery, we strive to ensure our guests’ stay is as comfortable and enjoyable as possible. Our team is dedicated to delivering top-quality service and creating a pleasant and memorable environment. While we regret that, we did not meet your expectations during this visit.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please do not hesitate to contact me directly on email: hb435-fo@accor.com if you have any plan to come back with us. I am here to assist you at anytime.I am looking forwards to welcome you back soon in the future.Thanks with best regards,Quynh Tran(Ms.)Front Office Manager

Dear Jessea,Thank you for your wonderful review of our Hôtel Perle d'Orient Cat Ba - MGallery.We are truly thankful and delighted that you enjoyed your stay in our beautiful property nested in the lap of nature. We strive to provide the best hospitality experience for all our guests and it is great to hear that your stay was superb with us. We strive to create an atmosphere in which each guest feels welcomed and respected. Our goal is to provide a unique experience at each MGallery location, while ensuring that it is safe for all visitors in Cat Ba. We are grateful for your feedback on this front and we will continue working hard to make sure it’s upheld.Once again, thank you for taking the time out of your day to share this generous review with us. It was a pleasure having you as a guest at Hôtel Perle d’Orient Cat Ba - MGallery and we hope you come back soon!Warm regards, Quynh Tran (Ms.)Front Office Manager

Dear Dean,Thank you for your wonderful review of our Hôtel Perle d'Orient Cat Ba - MGallery.We are truly thankful and delighted that you enjoyed your stay in our beautiful property nested in the lap of nature. We strive to provide the best hospitality experience for all our guests and it is great to hear that your stay was superb with us. We strive to create an atmosphere in which each guest feels welcomed and respected. Our goal is to provide a unique experience at each MGallery location, while ensuring that it is safe for all visitors in Cat Ba. We are grateful for your feedback on this front and we will continue working hard to make sure it’s upheld.Once again, thank you for taking the time out of your day to share this generous review with us. It was a pleasure having you as a guest at Hôtel Perle d’Orient Cat Ba - MGallery and we hope you come back soon!Warm regards, Quynh Tran (Ms.)Front Office Manager

Dear Michael,Thank you for your wonderful review of our Hôtel Perle d'Orient Cat Ba - MGallery.We are truly thankful and delighted that you enjoyed your stay in our beautiful property nested in the lap of nature. We strive to provide the best hospitality experience for all our guests and it is great to hear that your stay was superb with us. We strive to create an atmosphere in which each guest feels welcomed and respected. Our goal is to provide a unique experience at each MGallery location, while ensuring that it is safe for all visitors in Cat Ba. We are grateful for your feedback on this front and we will continue working hard to make sure it’s upheld.Once again, thank you for taking the time out of your day to share this generous review with us. It was a pleasure having you as a guest at Hôtel Perle d’Orient Cat Ba - MGallery and we hope you come back soon!Warm regards, Quynh Tran (Ms.)Front Office Manager

Dear Nga,Thank you for your wonderful review of our Hôtel Perle d'Orient Cat Ba - MGallery.We are truly thankful and delighted that you enjoyed your stay in our beautiful property nested in the lap of nature. We strive to provide the best hospitality experience for all our guests and it is great to hear that your stay was superb with us. We strive to create an atmosphere in which each guest feels welcomed and respected. Our goal is to provide a unique experience at each MGallery location, while ensuring that it is safe for all visitors in Cat Ba. We are grateful for your feedback on this front and we will continue working hard to make sure it’s upheld.Once again, thank you for taking the time out of your day to share this generous review with us. It was a pleasure having you as a guest at Hôtel Perle d’Orient Cat Ba - MGallery and we hope you come back soon!Warm regards, Quynh Tran (Ms.)Front Office Manager

Dear Quyen, Thank you very much for your review to Hotel Perle D'Orient Cat Ba. I am pleased to know that you have had good experience during your stay with us. The hotel team and I much look forward to welcoming back when opportunity permits. Many thanks and warm regards Severine Krawec, General Manager

Dear Premila, Thank you very much for your mark 10/10 that you gave to us. We much appreciate your compliment and this will serve as a great motivation to my colleagues moving forward. We very much look forward to welcoming back at the soonest. With our warm regards, Severine Krawec General Manager

Dear Junyoung, We very much appreciate your comments regarding your stay at the Hôtel Perle d'Orient Cat Ba - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Thân mến gửi quý khách, Cảm ơn quý khách đã dành thời gian nhận xét về khách sạn Hotel Perle d'Orient Cat Ba, MGallery sau chuyến nghỉ dưỡng của quý khách gần đây. Tôi rất vui khi nhận được phản hồi điểm 4/5 của quý khách dành cho khách sạn. Thay mặt những đồng nghiệp của tôi, khách sạn rất vui nếu có dịp được chào đón quý khách trong một ngày gần đây. Trân trọng. Severine Krawec, Tổng Giám Đốc

Dear Tu, Many thanks to your 10/10 mark that you given to us since guests' comments are important for us to continuously deliver best service quality. Tu, we would welcome you back to Cat Ba in for a far distant future. Until occasion permits. Severine Krawec, General Manager