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Reviews of Howard Johnson by Wyndham Amherst Hadley

2 out of 5
Howard Johnson by Wyndham Amherst Hadley
401 Russell St, Hadley, MA

Reviews

7.4

Good

Rating 10 - Excellent. 280 out of 1000 reviews" "
Rating 8 - Good. 347 out of 1000 reviews" "
Rating 6 - Okay. 182 out of 1000 reviews" "
Rating 4 - Poor. 99 out of 1000 reviews" "
Rating 2 - Terrible. 92 out of 1000 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Joseph

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

suzanne

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to switch rooms because air was broken and room smelled of smoke. (Non smoking room) Next room smelled a little better bc the air worked. But it was so outdated to where it could never look clean.
Stayed 1 night in Apr 2024

8/10 Good

Evelyn

Liked: Staff & service
Limited upgrades
Stayed 2 nights in Apr 2024

4/10 Poor

Christina

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The front desk person was excellent and friendly, check-in was easy after online reservation. Room had a strong odor of cleaning products (covering up mildew? other?). Room had damaged walls. Bathroom looked run down, chipped tiles, stained walls, mat in tub was badly worn. Sheets were clean. Everything worked. Just was not worth $187/night.
Stayed 2 nights in Apr 2024

8/10 Good

Prasanna

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stopover to visit the area
Stayed 1 night in Apr 2024

2/10 Terrible

Roma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Ellen

Traveled with family
Convenient location.
Stayed 1 night in Apr 2024

8/10 Good

Danielle

Stayed 3 nights in Apr 2024

10/10 Excellent

Ju

Liked: Property conditions & facilities
Good
Stayed 1 night in Apr 2024

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service
Nice option for staying near Amherst - easy drive to schools and retail. Plenty of parking and near rail/trail for biking/walking/running. Motel was a little dated but clean and had a good breakfast. Fitness center could have used a refresh.
Stayed 1 night in Apr 2024

8/10 Good

Caitlin

Liked: Cleanliness
Quiet
Stayed 1 night in Apr 2024

8/10 Good

Guillermo

Traveled with family
Centrally located.
Stayed 2 nights in Mar 2024

6/10 Okay

Lisa

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
carpet worn thin, splices wires not in a junction box at the heater, lamp switch would not turn off or on- to operate the lamp one had to pug the cord in, to turn it off one had to unplug it.
Stayed 2 nights in Mar 2024

8/10 Good

Don

Stayed 1 night in Mar 2024

10/10 Excellent

SHERRY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice! Jasmine, our concierge, was extraordinarily helpful!
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The refrigerator and microwave i liked..bathroom floor could use a mopping other wise everything was clean..
Stayed 2 nights in Feb 2024

6/10 Okay

Melissa, Worcester

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Not great but good size room
Stayed 2 nights in Feb 2024

6/10 Okay

Crystal

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is run down. It was clean and beds were comfy, but our toilet wouldn’t flush at all. No plugs/charging units next to bed. Parking lot has potholes and can’t see where parking spaces are out front. I just thought someone randomly parked in the middle of the roadway.
Stayed 1 night in Feb 2024

6/10 Okay

Nadya

Traveled with partner
Disliked: Amenities
It’s pretty grimy. But for the price you should know that going in. The room was fine. Everything was FINE
Stayed 1 night in Feb 2024

10/10 Excellent

Marc

Stayed 1 night in Feb 2024

10/10 Excellent

Dhani

Person who checked me in was very friendly and courteous. Check-in was smooth and quick. Room is clean and quiet.
Stayed 1 night in Feb 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are in good shape and the staff is friendly. The only issue with my room was a couple of ceiling tiles had obvious water stains (I was on the top floor).
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good just
Stayed 1 night in Feb 2024

2/10 Terrible

Judi, Highland Lakes

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like smoke, the door didn't close and we had to SLAM it to get it to close. Coffee machine spit the coffee across the room, coffee packets were ripped inside and unusable, tub was chipped, balcony was filthy, phone message light blinked all night and front desk couldn't fix, no wifi provided, water in shower didn't stay hot. what a horror. I've requested a full refund.
Stayed 1 night in Feb 2024

10/10 Excellent

jianing

Liked: Staff & service
good
Stayed 2 nights in Feb 2024

10/10 Excellent

Santa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,pretty,professional and quality
Stayed 1 night in Feb 2024

6/10 Okay

harvey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
old motel, but well kept up. No grab bars for shower. How could you get away with this in Mass? Had suite, clean and comfortable.
Stayed 1 night in Feb 2024

8/10 Good

Michael, Surry

Liked: Cleanliness, staff & service, amenities
Property was easy to locate; convenient to Big Box shopping area; plus Trader Joe's (yay!) and easy drive to UMass campus and downtown. The downside was that's on a one way thoroughfare into the are so if you are coming or going one must make U turns to access the property when leaving for l-91 N or S. Not the end of things, but just not as easily accessible as some other places. Food was fine for breakfast. Oddly, no pitcher of milk available cereals; one has to open the individual aseptic cartons for use. Not the end of things, but difficult to drain enough to put onto cereal. The front desk has scissors to open the flip tabs for easier pouring. My room was clean enough and the beds comfortable. But the rugs in the halls, etc definitely were showing their age and there was some burn holes here and there (this for a NOW non-smoking hotel). Windows do NOT open which is a downer for me. I sleep with the windows open a crack, year round.
Stayed 1 night in Feb 2024

10/10 Excellent

Jay

All good
Stayed 1 night in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Had a nice room on the top floor - very quiet, spacious and clean. The building on the whole has a bit of a leak problem - two ceiling tiles in my room had obviously been under a leak, (and a picture on the wall had obviously been removed, making things a bit spartan). A trash barrel in the breakfast area was containing another drip. Other than that - friendly staff, convenient to dining of every sort, quiet and good value.
Stayed 1 night in Jan 2024

8/10 Good

ERIC

Liked: Cleanliness, staff & service, room comfort
Fine value motel
Fine no-frills budget motel. Comfortable bed and spacious room. Could use some fresh paint and decor but everything was as advertised.
Stayed 1 night in Jan 2024

8/10 Good

Geralyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right...
Clean, comfortable and close to UMass Amherst.
Stayed 1 night in Jan 2024

10/10 Excellent

Rebekah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, clean, hot waterrrr :)
Stayed 1 night in Jan 2024

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service
A decent value. When we arrived there was a dehumidifier running in the bathroom and the toilet was running for hours before stopping on its own. The room was appointed nicely and the bed was comfortable. The staff was welcoming and polite. It’s a three star facility at a three star price.

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024

8/10 Good

David

Stayed 1 night in Jan 2024

4/10 Poor

Ricky

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
coin operated laundry but no coin machine or even an atm.
Stayed 1 night in Jan 2024

10/10 Excellent

Liliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Kim

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service
I get that they may have been understaffed for Christmas but in the week we stayed there not once did they come to clean the room or give us new towels or toilet paper, we had to go to the desk and ask for it. We did not leave a tip.
Stayed 7 nights in Dec 2023

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Johan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. Near the mall, near the restaurants, near bus service, near the schools. It is a wonderful place to stay! Very friendly staff, clean and proper hotel.
Stayed 2 nights in Dec 2023

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great please except the dripping shower was an annoyance at night. We advised on check out and she just said oh OK sorry
Stayed 1 night in Dec 2023

10/10 Excellent

Courtney

Liked: Property conditions & facilities
Clerk was great
Stayed 1 night in Nov 2023

6/10 Okay

Katherine

Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was amazing. Could not have been any more helpful, professional, responsive, and kind. The building hallways and rooms were rather shabby. The lobby was fine and the breakfast was amazing.. Would definitely stay again.
Stayed 3 nights in Nov 2023

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds and pillows (!) very comfortable. A convenient place for a quick stopover.
Stayed 1 night in Nov 2023

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023