"Unfortunately, our stay was disappointing from the moment we arrived. The reception staff could neither speak nor understand basic English, which made the check-in process extremely difficult and stressful. Even when using Google Translate, communication remained a challenge, as the translated messages in their own language were still not properly understood, and we were repeatedly passed between staff members without resolution.
The concierge desk was consistently unattended, and we received no assistance with arranging local tours or even obtaining basic information such as bus routes or an English map of the area. Due to the language barrier, we were also unable to make restaurant or bar reservations through the hotel.
The room itself was very small and dated, with shabby décor that did not meet expectations. The bathroom was in particularly poor condition. Most concerning was the shower temperature control, which appeared to be stuck at 40°C, resulting in dangerously hot water without warning. When this issue was reported, instead of repairing or properly assessing the problem, the staff simply suggested that we move to another room while leaving our luggage behind in the original room, which felt both impractical and unprofessional.
Overall, the lack of communication, poor maintenance, and limited guest support significantly affected our experience."