Too inconvenient. Inconvenient place, inconvienient service. We lived here for 2nights, Since our reservations were separated, they asked us to change the room at 12pm on the second day and the housekeeper can help us to put our luggage to the new room. Although it took us too much inconvienence, on the second day 12pm nobody came to my room to helped us. So I don't want to back to this Ritz Carlton hotel again. Awful experience.
真實旅客
10/10 有夠讚
Jennifer
家庭旅遊, 親子旅遊
2025 年 7 月 18 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful resort and grounds. The service was phenomenal. Our luggage was delayed for two days getting to Tenerife from Amsterdam airport and when we checked in the staff gave us a care bag with t-shirts, toothbrushes, toothpaste, etc. to get us through. Our family had a great time here. If coming here I recommend renting a car for a few days for excursions as taxi fare quickly becomes very expensive (often more than the excursion cost!) as the hotel is on the south end of the island but many excursions are out of the north.
Jennifer
於 2025 年 7 月住了 8 晚
10/10 有夠讚
Peter
情侶出遊
2025 年 7 月 17 日
喜歡:整潔度、設施服務和住宿環境和硬體
Clean, appealing & peaceful.
Peter
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Laszlo
親子旅遊
2025 年 7 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing hotel with amazing staff. Exceptional service! Stunning views, unique architecture. Wonderful breakfast and excellent dining opportunities.
Laszlo
於 2025 年 6 月住了 10 晚
10/10 有夠讚
Madeleine
家庭旅遊
2025 年 7 月 6 日
喜歡:整潔度、設施服務和住宿環境和硬體
A truly exceptional stay. Rooms are beautifully designed, spotless and tranquil.Service was second to none, We were lucky enough to be up graded to the retreat which was perfect. Breakfast was a treat, with a huge buffet to select from as well as off the menu choices.
Cant recommend highly enough .
Madeleine
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Guillermo Fernando
2025 年 6 月 29 日
喜歡:整潔度、員工素質和住宿環境和硬體
Todo estaba excelente
Guillermo Fernando
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Aleksander T
2025 年 6 月 28 日
喜歡:整潔度、員工素質和住宿環境和硬體
Aleksander T
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Ipshita
2025 年 6 月 20 日
喜歡:整潔度、設施服務和住宿環境和硬體
This was the most incredible experience for me. The staff was very attentive and friendly and I felt at home. The restaurants are amazing and the view is just awesome. The staff is on it and your request are always taken into consideration. Specially the concierge team ( Gaida) was very helpful to me and made me feel the love. It was a truely remarkable experience.
Ipshita
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Hope
2025 年 6 月 16 日
Hope
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Ulrich
情侶出遊
2025 年 6 月 14 日
喜歡:整潔度和設施服務
Sehr schönes weitläufiges Hotel . Strand leider nur über extrem steile und lange Treppe zu erreichen aber komfortabler Service mit einer Shuttle Bahn .
Ulrich
於 2025 年 5 月住了 14 晚
10/10 有夠讚
Shabnam
2025 年 6 月 12 日
喜歡:整潔度、設施服務和住宿環境和硬體
Great!
Shabnam
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Leonard
2025 年 6 月 10 日
Leonard
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Maureen
2025 年 6 月 9 日
Maureen
於 2025 年 5 月住了 5 晚
10/10 有夠讚
Priya
2025 年 6 月 7 日
喜歡:整潔度、設施服務和住宿環境和硬體
Had an incredible 7 nights. The staff were amazing. We stayed in the retreat section. Worth the extra money. Opted for half board and really
Enjoyed
Priya
於 2025 年 5 月住了 7 晚
10/10 有夠讚
sarah
2025 年 6 月 5 日
sarah
於 2025 年 5 月住了 5 晚
4/10 不太好
Michael Malcolm
2025 年 6 月 2 日
喜歡:整潔度
不喜歡:員工素質
It would be fair to say that our visit was not quite what we were expecting and, in various areas, we felt that the standards of service fell considerably short of a resort of this quality.
The specific concerns we raised in a letter to the Resort Manager (to which we didn't receive a response) included; (i) the degree of self-service attaching to both the pool areas and the lobby bar; (ii) poor interactions with guest service departments and (iii) disturbance to guests over 3 days of a large wedding party.
It is often the small things that a hotel does well that really stays with the guest upon their departure. The opposite is also true; in that if a property falls short on the small things, it tends to leave a lasting poor impression.
Michael Malcolm
於 2025 年 2 月住了 7 晚
10/10 有夠讚
Camila
家庭旅遊
2025 年 5 月 31 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
El hotel es espectacular. Las instalaciones, la comida y el servicio son inmejorables.
Camila
於 2025 年 5 月住了 3 晚
10/10 有夠讚
Alexander
2025 年 5 月 30 日
Alexander
於 2025 年 5 月住了 7 晚
10/10 有夠讚
Candace
家庭旅遊
2025 年 5 月 25 日
喜歡:整潔度、設施服務和住宿環境和硬體
Amazing, beautiful, friendliest luxury hotel ever. They are over the top when it comes to service.
Candace
於 2025 年 5 月住了 7 晚
10/10 有夠讚
Lulzim
2025 年 5 月 19 日
喜歡:整潔度、員工素質和住宿環境和硬體
Amazing hotel! Will go again for sure. Highly recommended!