They don't always answer their phone. No lobby. Had to wait in street using intercom, until they confirmed that I had a reservation, before they let me inside. Room was small and uncomfortable. Bedspreads were very rough and unpleasant, No television. No air conditioning. LOTS of mosquitos in room. Got bitten all night long. No shampoo. Only saw one employee the entire time I was there. I have stayed at about a dozen hotels in Guatemala City, ranging from budget hotels to luxury hotels, and this was by far the worst one. That said, this hotel is presently the cheapest one to offer a private room in Guatemala City (on Expedia). However, based on what we have paid elsewhere, I would say that this hotel is very overpriced for what is provided. For example, The Ajau Colonial Hotel is another budget hotel, just up the street from this one, that has better facilities, safe comfortable rooms, better amenities (including TV and shampoo), and no mosquitos in the room, for only $2 more per night than this one! This is a relatively new hotel on Expedia, and based on the number of positive reviews that it has already received, we decided to give it a try. We now feel cheated and mislead by these inaccurate reviews, and feel that these reviews may have been planted by the "staff". Unfortunately. we booked 3 nights in advance, sight unseen, based on those positive reviews, but due to their "no refund" policy, they are refusing to cancel our remaining nights or refund our money.
