Superior Double Room | Premium bedding, desk, iron/ironing board, free WiFi
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Reviews of Hotel Royal Palace

3 out of 5
Hotel Royal Palace
6ta Avenida 12-66, Zona 1, Guatemala City

Reviews

8.4

Very Good

Rating 10 - Excellent. 57 out of 124 reviews" "
Rating 8 - Good. 37 out of 124 reviews" "
Rating 6 - Okay. 22 out of 124 reviews" "
Rating 4 - Poor. 3 out of 124 reviews" "
Rating 2 - Terrible. 5 out of 124 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Carlos, Sudbury

Traveled with partner
Poor customer service at reception
Stayed 1 night in Mar 2024

8/10 Good

Fernando

Traveled with family
Hotel histórico, la limpieza está bien, colchones normales, personal amable
Stayed 1 night in Jan 2024
Response from Hotel Royal Palace on 2024/3/19
Gracias por sus comentarios, nos ayudan a mejorar la atencion y el servicio

6/10 Okay

Samuel

Stayed 1 night in Jan 2024
Response from Hotel Royal Palace on 2024/3/19
Gracias por sus comentarios, nos ayudan a mejorar la atencion y el servicio

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jason, Atlanta

Stayed 1 night in Nov 2023

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel is located right in the middle of everything. So expect noise from the street cars and vendors from 7am until midnight. We only stayed one night, so we just dealt with it. Another thing, our toilet didn’t flush. I told the front desk about it around 2 in the morning, but they never came the next day. Also, my grandma was in a wheel chair. No one told us there was a ramp in the back of the hotel thru the garage, so we had to haul her chair and everything up the stairs thru the lobby. We didn’t know about the ramp until the next day when we were leaving already. Very sad that the front desk ladies didn’t bother to tell us, yet we were struggling. Also, they weren’t as friendly. Seemed miserable and not even a smile when we’d speak to them.
Stayed 1 night in Nov 2023

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good, to go shopping , restaurants, and go to see the downtown
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location in Zone 1. Able to walk every where and felt very safe.
Stayed 1 night in Sep 2023

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to historic center, no breakfast,
For the price, it would be nice if they included breakfast in the price. Our corner room was a bit Noisy due to traffic noise.
Stayed 2 nights in Apr 2023

10/10 Excellent

Ronaldo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice in clean place
Stayed 2 nights in Jan 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location very centric. The rooms were big, clean and comfortable. Only problem was no hot water.
Stayed 3 nights in Jun 2022

10/10 Excellent

marvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's comvinience when dinning and a lot shops, I like it
Stayed 3 nights in May 2022
Response from Hotel Royal Palace on 2022/5/16
Thank you for your comments, they help us to improve the attention and service

8/10 Good

Erick

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I think the staff need to ve trained to offer acuerete informaron un terms of places to visita, maps, directions. I spend half a Day los by fallowing information. In terms of tours, maps,, places to visit and restaurant they dont have no clue. Is not like other countries that are prepare to receive tourists
Stayed 3 nights in Apr 2022
Response from Hotel Royal Palace on 2022/5/2
Thank you for your comments, they help us to improve the attention and service

4/10 Poor

Jordan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I can't say enough about how great the staff here was. They were lovely, kind, and helpful. However, anyone staying here must be aware of one huge issue. The property is located near a busy pedestrian and auto intersection, and is extremely noisy from 6:00 AM to 10:00 PM. Drivers laying into their horns, motorcycles revving, and street vendors shouting on megaphones all day long. This is not a place for peace and quite. Also the nearby church (Iglesia San Francisco) participates in the Guatemalan tradition of bombas, or fireworks for over three hours as a call to prayer. It was ear-shatteringly and heart-stoppingly cacophonous. I, unfortunately, would never want to stay here again.
Stayed 5 nights in Apr 2022
Response from Hotel Royal Palace on 2022/5/2
We are sorry for the inconvenience in your stay, we would have gladly let you know that we would have relocated you to an internal room. We look forward to serving you in the not too distant future.

8/10 Good

Francisco Isidro Chiroque, Guaynabo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the location. Staff is very good.
Stayed 4 nights in Mar 2022
Response from Hotel Royal Palace on 2022/5/2
Thank you for your comments, they help us to improve the attention and service

10/10 Excellent

Adilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2022
Response from Hotel Royal Palace on 2022/5/2
Thank you for your comments, they help us to improve the attention and service

6/10 Okay

MIGUEL

Traveled with family
Liked: Cleanliness, staff & service
Wheels on my bed😆😆
😁 all the beds are on wheels, you try to lay down and they move. Also walls are thin and street noice and music starts early. Get a room inside the building and at the top
Stayed 2 nights in Feb 2022
Response from Gerente on 2022/2/14
Gracias por sus comentarios los tomaremos en cuenta para mejorar. atte

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and awesome service.
Stayed 1 night in Dec 2021
Response from Gerente on 2021/12/22
Gracias por visitarnos, fue un placer hospedarlo en el hotel, Lo esperamos en una próxima oportunidad. Felices fiestas

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HRP is well managed and clean. The staff is always cordial and helpful. The restaurant is good. The bar can get rowdy and too loud, but the rooms are upstairs and mostly very quiet. This is a classic place with staying power. It has an old world charm. I have been coming here for 13 years and I will plan to return regularly. Gracias!
Stayed 2 nights in Dec 2021
Response from Gerente on 2021/12/25
Thank you for visiting us. it was a pleasure.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Gerente on 2021/12/25
Gracias por visitarnos esperamos verlo nuevamente

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location minutes from the cathedral and the palace of culture.
Stayed 1 night in Nov 2021
Response from Gerente on 2021/11/30
Mr. Jason, it was a pleasure to have you whith us.

10/10 Excellent

JORGE R

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I’m so happy with customer service very professional The property good location and very clean
Stayed 1 night in Nov 2021
Response from Gerente on 2021/11/22
We are glad you have a great time

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Jul 2021
Response from Gerente on 2021/8/9
Gracias por visitarnos

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zone one rocks
I enjoyed the beautiful room, the location of the hotel and the warm and friendly staff!
Stayed 21 nights in Mar 2021
Response from Hotel Royal Palace on 2021/4/27
Thank you for your comments, they help us to improve our attention and service

8/10 Good

Ronaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente service.
Very clean , and friendly service
Stayed 1 night in Nov 2020

2/10 Terrible

Edvin, Ciudad de Guatemala

Disliked: Staff & service, amenities
Mal servicio en recepción, llegué a las 10:00 pm y la habitación no estaba lista. La red de wifi fatal sin funcionalidad, el personal de seguridad y mantenimiento fue mil veces más atento que el de recepción. Jamás lo recomendaría a un amigo o familiar para que no pasen por la mala experiencia que yo pasé.
Stayed 1 night in Feb 2020
Response from Dalma García on 2020/2/26
Lamentamos los inconvenientes a su llegada, Nuestra Misión y Visión es brindar un Servicio Excepcional para nuestros huespedes. Esperamos servirle en otra ocasion

6/10 Okay

Vanessa, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities
El hotel esta muy bien ubicado pero el lobby tiene un olor raro, y la persona que cuida la puerta despues de las 10 de la noche no es muy amable . tampoco me gustó que laa visitas no pueden subir a la habitación.
Stayed 2 nights in Nov 2019
Response from Hotel Royal Palace on 2019/12/19
Agradecemos sus comentarios, nos ayudan a mejorar la atencion y el servicio

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness
Good old downtown location. Lots to do, see and eat!
Stayed 1 night in Nov 2019

8/10 Good

J&K, Chicago

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice old zone of the city. Lot’s of choices for food. The street is a walkway and busy at times.
Stayed 3 nights in Nov 2019

6/10 Okay

AbnerR, Anaheim, CA

Liked: Staff & service
Disliked: Property conditions & facilities
I Liked the service and staff, the location is Awesome. I disliked: not all rooms have A/C they charge more if you Want A/C The beds are not Confortable to my standards, and they move easly, Guatemala has a thing against A/C everywhere you go (except For a couple of Malls) you won't find a descent Ventilation system that is probably why this Hotel charges extra For A/C ...Yes A/C is a must to me.
Stayed 2 nights in Jun 2019
Response from Hotel Royal Palace on 2019/6/24
Thank you for your comments, help us improve our service and attention

10/10 Excellent

Ronaldo, Los Angeles, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and peaceful place!
Was good nicely and clean place
Stayed 2 nights in May 2019
Response from Hotel Royal Palace on 2019/6/24
Thank you for your comments, help us improve our service and attention

6/10 Okay

DAGMAR

Liked: Cleanliness, property conditions & facilities, room comfort
More guest service needed!
Had to pay extra to change rooms do to a lot of road noise because the windows would not close proberly .
Stayed 1 night in Apr 2019
Response from Hotel Royal Palace on 2019/5/14
We appreciate your comments, they help us improve attention and service

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you like old downtown
NO A/C would have been tough in hot weather. Good for us it was on the cool side. It's a classic old downtown hotel that has tried to keep up.
Stayed 1 night in Apr 2019
Response from Hotel Royal Palace on 2019/5/14
We appreciate your comments, they help us improve attention and service

8/10 Good

Javier

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Stayed 8 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Location, bar. Excellent service and food, American breaks fast delicious
Stayed 3 nights in Jan 2019
Response from HOTEL ROYAL PALACE - DANNY TRUJILLO on 2019/1/12
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Mitch, Benton KY

Liked: Cleanliness, staff & service, property conditions & facilities
The free shuttle service from the airport was comforting, and well welcomed. However, apparently the the driver has Saturday’s off though and we were not made aware of this until the Friday before we left. The rooms were clean, and well maintained.. the location was great for walking. Very safe. A free continental breakfast was a pleasant start to each day. My only complaint was excessive road noise from the non pedestrian side of the hotel as cars honk their horns driving through the intersection.. everyone honks their horn. By the third night I was adjusted to this though and it barely bothered me. I would recommend requesting rooms away from this side of the hotel.
Stayed 8 nights in Oct 2018

8/10 Good

Siolesio, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located right in front of the pedestrian street.
Stayed 3 nights in Oct 2018

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice city location, good amenities, great central location.
Stayed 2 nights in Jun 2018
Response from Hotel Royal Palace on 2018/9/13
Thank you for your comments, help us improve our service and attention

8/10 Good

James S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give this hotel a try
Fine old hotel in the historic centre of the Guatemalan capital. The area has a bad reputation, but I always prefer to stay in the centre. Good restaurant and bar, and lots of alternatives nearby. A worthy rival to the Pan American (just a few blocks away).
Stayed 2 nights in Aug 2018
Response from Hotel Royal Palace on 2018/9/13
Thank you for your comments, help us improve our service and attention

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very obliging and helpful. Great centrally located, reasonably priced, comfortable hotel in Zone 1. Perfect mix of modern facilities and service, but with a touch of historic charm. Bar and restaurant on site.
Stayed 1 night in Aug 2018
Response from Hotel Royal Palace on 2018/9/13
Thank you for your comments, help us improve our service and attention

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, beautiful hotel
Nice hotel in lovely central location. Free continental breakfast not much to speak of (2 pieces of toast and fruit), but restaurant offered other breakfast items for purchase. One sticking point is that the free breakfast is only offered to 2 members of the room. We had to pay for breakfast for the 2 kids even though they were listed on the reservation.
Stayed 1 night in Jun 2018
Response from Hotel Royal Palace on 2018/7/17
Thank you for your comments, help us improve the attention and service

10/10 Excellent

Dave, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, excellent location
Best hotel the Historic Zone. Nice facilities, nice reataurant, nice rooms, friendly staff, great location, right in the heart of the Historic Zone (Zona 1) Highly recommended!
Stayed 2 nights in Jun 2018
Response from Hotel Royal Palace on 2018/7/8
Thank you for your comments, help us improve our service and attention

6/10 Okay

Verified traveler

Stayed 1 night in May 2018

2/10 Terrible

Anthony, Arizona

Liked: Staff & service
Disliked: Property conditions & facilities
well well I called you guys and you arranged everything supposedly they never pick me up from the airport the breakfast was 3 pieces a little fruit and one hard piece of bread that's about all I got to say about the place
Stayed 1 night in Apr 2018
Response from Hotel Royal Palace on 2018/5/7
We regret what happened, and we appreciate your comments, they help us improve the service and attention

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel at the very historic center of the city. Very good breakfast and excelent design. The bed was a little bit loose, but you can have a nice rest.
Stayed 1 night in Apr 2018
Response from Hotel Royal Palace on 2018/5/4
We appreciate your comments, they help us improve attention and service.