Reception
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Reviews of Hotel Guatemala Inn

3 out of 5
Hotel Guatemala Inn
Ave Reforma 4-22 Zona 9, Guatemala City, Guatemala

Reviews

8.0

Very Good

Rating 10 - Excellent. 97 out of 260 reviews" "
Rating 8 - Good. 88 out of 260 reviews" "
Rating 6 - Okay. 41 out of 260 reviews" "
Rating 4 - Poor. 22 out of 260 reviews" "
Rating 2 - Terrible. 12 out of 260 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

No estaban funcionando como hotel. Me hicieron perder el tiempo
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Oct 2019
Response from Recepción on 2019/11/3
Agradecemos su opinión. Esperamos que nos visite en un futuro cercano.

2/10 Terrible

James, Salt Lake City

Disliked: Cleanliness, staff & service, property conditions & facilities
1. Cockroaches. 2. The Concierge was supposed to insure that my son s airport shuttle had him to the airport by 16:00 hours. THEY DIDN"T EVENT CALL THE SHUTTLE UNTIL 16:00 HOURS. As a result my son missed his flight and is STUCK in guatemala for 4 days.
Stayed 1 night in Aug 2018
Response from Julio Carrillo / Front Desk on 2018/9/1
We are truly sorry to hear that your experience was bad, we took the necesary actions to ensure it doesn´t happen again.

10/10 Excellent

Heidi, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and clean...great for night before our flight. Close to airport
Stayed 1 night in Jul 2018
Response from Julio Carrillo / Front Desk on 2018/9/1
Thank you for the feedback Julio Carrillo / Front Desk

8/10 Good

Dwight, Maryland, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good experience. Rooms were clean; food was good; staff was friendly. Perfect location if you have to visit the US embassy. 24 hour armed security guards a big plus. One window a/c was noisy so we turned it off, but since the season was cool it was not a big deal. Someone pilfered half of my wife's Dove shampoo bottle.
Stayed 1 night in Jul 2018
Response from Julio Carrillo / Front Desk on 2018/9/1
Thank you for the feedback.

10/10 Excellent

flora friedline, houston tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience, will stay again ;)
Excellent experience, will recommended ;) stayed two days, excellent food, really friendly staff, thank u very much ;)
Stayed 2 nights in Jan 2018

4/10 Poor

Alvaro, San Salvador, El Salvador

Disliked: Cleanliness, staff & service, property conditions & facilities
$32 for a breakfast that worth $3-5
Family trip to Guatemala, i reserved 2 nights for 2 adults and 2 kids, picked the hotel as is a good neighborhood, the rate and the free breakfast. The manager refused to give us the 4 breakfast as he said the hotel only received confirmation for 2 adults even when i showed him and forwarded the email confirmation from Expedia, he wanted me to pay $32 for each of the kids and one of them is only 2 years old. The room has a lot of humidity, the baby and i got a cough, my wife got a cold. The elevator was partially working, had to wait for someone on the staff to move it up and down. Not what you expect on a $98 room hotel.
Stayed 2 nights in Dec 2017

4/10 Poor

V.S.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff is nice and helpful, but that is the best thing about this hotel. We found two roaches in our room as soon as we walked in and two very long hairs in the sheets!! The manager gave us a different room, but not a good experience.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location walking distance from the US embassy.
Stayed 1 night in Nov 2017
Response from Cesar Rodas. Reservations Department on 2017/11/13
We thank you for your comments. We hope to see you back soon. Have a great day. Best regards.

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Room comfort
It was OK
It was OK for the price but I expected more in terms of room size, bathroom accesories, telephone use explanation, etc.
Stayed 1 night in Jul 2017

10/10 Excellent

Ally

Liked: Staff & service, property conditions & facilities
Amazing Staff Members
The best of this hotel is their staff very friendly, I need it a refrigerator urgently to save breastfeeding milk and they look for one in a rush. The best of the hotel is that they solve your needs, they recommend a taxi driver name Yovani who took me everywhere and wait it for me in each meeting, ask for him at the hotel in your next visit.
Stayed 2 nights in Jun 2017

4/10 Poor

i travel a lot , H

Liked: Staff & service
Disliked: Property conditions & facilities
Small rooms decor is old
For the price it's expensive for what it is ! Cold water in basin, so shaved in cold water. Tried to bring s friend of mine in the room , night guard would not allow , had a present to give her , had to go up and get it! Put my friend in an awkward position !!! Not happy !!! Re Michael Halouvas

8/10 Good

Angela, Oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport.
We had a great night at this hotel before our return flight. The restaurant was great as well. They served delicious crepes. The shuttle was very helpful.

2/10 Terrible

Amit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible for the cost you pay them....
Very poor, dark hotel.. actually INN.. It is not near the expectations.. Very dark, old building with smell in rooms with poor staff service.. No pick up at late hours from airport and no notification of the same... Overall.. Suggest a BIG NO to this hotel. They refused to cancel or change my stay and since I had already paid in advance... I was stuck with them for 4 nights... Horrible.

10/10 Excellent

LURESE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service as usual. This was my 4th stay in the hotel and the manager is still the same as 7 years ago. Hotel is clean and comfortable.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Served well
We arrived later in the evening and were served well. ( I called ahead to warn them and request an early shuttle to airport.) We left to early for breakfast, but they made sure we had three cups of coffee for the road. We'll use this hotel again without hesitation.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would reccomend it to anyone
The stay was excellent, the front staff was vey courteous. The beds were a little hard for my likens but that was the worst of it. Stayed in the same hotel 3 times and each time was very nice. The only real complaint are the taxi services we had one honest out of the bunch, he told us the minimum for a short ride in which we did would be 25Q..the rest charged us 35-40Q.

10/10 Excellent

Torrmenator, Kalispell, MT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest hotel in Guatemala
We took a tour of Guatemala and drove all over the country for a week and stayed every night in a different hotel. I didn't feel good about it all until we made it to this hotel. It was clean modern and comfortable. By all means stay at this hotel!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Convenient location

8/10 Good

Susan, Miami, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean room, very helpful staff.
I enjoyed this hotel, fast check in. Very helpful staff. Comfortable and clean room.

4/10 Poor

Verified traveler

Disliked: Staff & service
No reason to choose this hotel
Not walking distance to Zona Viva. 15 minutes to Cathedral. Can't really catch a taxi. Restaurant menu is in English but waiters are rude and get mad when you order in English

4/10 Poor

Verified traveler

Disliked: Room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very nice moderately priced hotel. The staff was very helpful, even provided a fruit breakfast when I departed prior to the serving time.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good Hotel for one Night
We were a group of 4 and we were expecting to share beds, but for our surprise the room had 4 beds, so we sleep comfortably. Everything seems clean, but we found an intimate piece of cloth from somebody else, which gives indication that it wasn't cleaned properly. The staff and the restaurant were very good.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Most miserable experience!!!
Despite many emails and phone calls from Expedia, the Hotel still forgot to pick me at the Airport -- being a single, disable femal who do not speak Spanish @ Midnight-- you ca imagine my horror. To add insults to injuries, the hotel gave me a smoking room with a broken window (after many phone calls and emails requesting that this need to be non-smoking ) Needless to say, I was sleepless for the night from the banging of the broken window, and was sick from the filthy foul smelling room. Shame on you Howard Johnson Guatemala City!!! In conclusion, DO NOT STAY here, and if you have to, absolutely refuse to take room 313 and 309!! What a damp!

10/10 Excellent

Maureen, Port Rowan Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel near the airport.
We were very impressed with the staff who were friendly and helpful in spite of our lack of Spanish. The beds were comfy and lots of hot water in the shower. Because we had to leave early in the morning before breakfast, the staff was kind enough to provide us with a large container of fresh fruit and hot coffee to take with us. We would definitely stay there again if ever in Guatemala.

2/10 Terrible

Aristides, Southern California

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bad experience
Bad experience, I would not recommend this hotel to any one, stay here only if you have no option. The hotel is in bad shape, with micro elevator that fits two people, manamgement acts as if they are have charged you a small anount of money for the stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel for your money
Great hotel, got a nice hotel for very little money. The complimentary breakfast was a sit down in a nice restaurant/cafe. love the service and architecture of the building. This is definitely a a place to stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hospitality, wonderful stay for family
great concierge, near city center, adjoining restaurant was amazing.

10/10 Excellent

karlos, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area
Nice and clean and secure at the reach of a lot of stores

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accomodations and room are too old, the hotel dont have the howard johnson's standards, only the name!!

10/10 Excellent

Lisa R.

Liked: Cleanliness, staff & service, room comfort
Great stay with my husband
I enjoyed the staff the room, and that its centrally located within the city. I would highly recommend to my friends.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old hotel with lots of character.
Very close to airport with fantastic personnel transfer. The breakfast was included in a delightful dining room. Do not expect five star, but great value for money.

6/10 Okay

Oscar

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

ELIZABETH, NEWARK, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL AND CHEAPEST IN THE AREA
GREAT HOTEL, CHEAPER IN THE AREA AND SAFE TO STAY. HAS A BEAUTIFULL GARDEN WHERE YOU CAN SPEND THE AFTERNOON. WALKING DISTANCE FROM USA EMBASSY IN GUATEMALA. RESTAURANT IN HOTEL, GOOD FOOD. CLOSE TO OTHER FOOD VENUES AND TRANSPORTATION. GREAT SERVICE. HOUSEKEEPING PERSONEL ARE SO POLITE AND HELPFULL. HIGHLY RECOMMEND. WILL RETURN.

8/10 Good

willy, boston Mass

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
We stayed for 2 nights while we went to Tikal. The room was on a small size but then we needed a place to sleep. Area was excellent..

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Close to US Embassy and SAT
I was there because an overnight trip. It is a beautiful acquired building. It's adapted to hotel so the bedroom was a little odd shaped. Otherwise, it's ok.

10/10 Excellent

Luis, Long Beach N.Y.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will recommend to anyone who's traveli to Guatemal
Great service everyone there makes you feel very comfortable

10/10 Excellent

Katie, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Howard Johnson Hotel
They picked us up at the airport, hotel was very nice inside. Room comfortable with working WiFi and air conditioner Resturant was very good, the included breakfast was a great bonus!

10/10 Excellent

ALAN, MIAMI FLORIDA

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very reasonable fare and is good for business trips and family stays.

4/10 Poor

scott, denver

start vacation
came into city checked in at 10 pm. shuttle was there to pick us up at airport. was great.breakfast included with our room. only for wife and I not daughter. They new there was 3 when reservation was made. $6 more for her. it was the principle of it.

8/10 Good

Sarah, Grove City, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, quiet
The staff was pleasant. The gentleman at the front desk spoke good English. The room was small, but that didn't matter to me. Had a decent breakfast that came with the room. A bottle of water every day. Wifi, so I was able to keep contact with home. The safe wasn't in the room, so I had to bother them daily, but it didn't seem to bother them. My experience was pleasant with them, as I prefer the smaller hotel over the bigger ones. However the clock in the room was unreliable.

6/10 Okay

Joe L.

Liked: Room comfort
Lots of beds!
This hotel had a huge room with four or five beds in the same room. It was in adequate place to stay during our trip to Guatemala. Nothing really stood out as good or bad but the air conditioning was a welcome respite from the Guatemalan heat! The service and staff were acceptable and overall the room was clean.

6/10 Okay

JJP, Miami, Fl

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Acceptable, basic not bad for the rate.
Not a bad hotel for a quick in ans out. The rooms are basic and have no safe or fridge; however, one can request a small fridge which will be brought to the room. Rooms and hallways are colored with dark colors and have older furnishings. Good stable internet, good cable and AC make up in comfort. Nice pillows. Restaurant is acceptable with good deserts selection Well located and close to the airport.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice helpful staff, good restaurant and breakfast
No alcohol served. Good transport to and from airport

10/10 Excellent

Amanda , Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very sweet hotel
the shuttle bus easy and the driver was nice and carried my super heavy backpack to my room. All of the staff was very helpful and nice

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
The hotel stay was excelent to the effect that with a confortable room and resturant on the premesis, it was a wonderful stay as always with HoJo.

10/10 Excellent

David, Harley1953

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating
Staff was very accommodating. They allowed us to keep two suitcases at the hotel while we traveled to Honduras and back. Pick up service from Airport was appreciated.

10/10 Excellent

RUTH, Harrisville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice place to stay in Guatemala City.
We only stayed here one night before going on to other parts of Guatemala but would have stayed longer. This hotel has a great restaurant on the property. The rooms are in excellent condition and the staff service is great. The décor inside of the hotel is enough reason to stay here, better than the same old at other hotels. Highly recommended.

10/10 Excellent

Sasha, Montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and comfortable
The airport shuttle was great, it came to pick us up at 11 pm. The hotel was very safe and we were very comfortable on our first night in Guatemala. I highly recommend this to other travelers.