Reception
Check availability

Reviews of Aloft Guangzhou Tianhe

3 out of 5
Aloft Guangzhou Tianhe
No 365 Tianhe Bei Road, Tianhe District, Guangzhou, Guangdong Province

Reviews

8.6

Excellent

Rating 10 - Excellent. 113 out of 257 reviews" "
Rating 8 - Good. 120 out of 257 reviews" "
Rating 6 - Okay. 15 out of 257 reviews" "
Rating 4 - Poor. 8 out of 257 reviews" "
Rating 2 - Terrible. 1 out of 257 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is vey good but have pandemic
Stayed 1 night in May 2021

8/10 Good

Hua

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable
The hotel is a bit aged but clean and conformable, consider it's price and location, it's still a nice choice
Stayed 1 night in Apr 2021

10/10 Excellent

Leong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Angeline, New York, NY

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful. I just wish all staffs were able to speak English as Guangzhou is a business center these days. However, I think it's good effort where they make sure at least one person is able to speak English. Property is clean. Stayed at the suite and they have in room laundry, although, laundry detergent wasn't provided so it's a little hassle. There is a minimarket connected to hotel for convenience. Definitely will stay here again.
Stayed 2 nights in Nov 2019

10/10 Excellent

limei

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Pei Hua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good especially large room and good food in bar
Stayed 2 nights in Dec 2019

8/10 Good

Angel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price and great location
Overall stay is pleasant. Great location, room is clean and comfortable. Staff are friendly and helpful.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
No service room. On check in they will ask you to pay in advance 200% of your bill as deposit. Even when I put the sign of NO DISTURB as I was very jet lagged and wanted to sleep they knocked the door 3 times and then they came in!! The lady said "Oh the cleaner want to know if she can come to do your room ".
Stayed 4 nights in Nov 2019
Response from Aloft Guangzhou Tianhe on 2019/11/21
Dear Anonymous, First of all, thank you very much for staying with us during your recent trip to Guangzhou and sharing your experience. We are truly upset to learn about your concerns at our hotel and we sincerely apologize for all the inconveniences and unpleasantness caused. This is not the level of service we should be providing. We value your candid feedback on our quality of services, cleanliness and facilities, which we have already shared with concerned departments for special attention and future improvement. We do hope this would not stop you from returning to us in the future. If there is anything we can assist you, please do not hesitate to reach out to us. We look forward to be at your service next time. Warm Regards,

8/10 Good

Tseng Hsing

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Orlando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location clean and easy transport links. great place to stay for a few days
Stayed 3 nights in Oct 2019

6/10 Okay

rajeev

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

JOSE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Dong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business hotel
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoughtful service
No frills room, and usual disposable items like comb, razor, toothbrush are not provided in the rooms but available for guests who require them to take them from the lobby. No cutlery is provided in room either so we obtained a disposable pack of fork knife spoon from the restaurant in the hotel. Very thoughtful housekeeping service - our plastic spoon broke and during housekeeping they left us a new pack of the cutlery without us requesting! Pleasant experience.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly staff and clean rooms. Beds are comfortable.
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The robots were very clever, breakfast was enjoyable the staff tried to be helpful but English was difficult for some of them but they soon found someone that could help
Stayed 2 nights in Oct 2019

10/10 Excellent

Vishal, Panama

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Good location and friendly staff and everything high quality . Very soft mattress
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

JRomanHV, Tijuana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice staff, good breakfast and also, with shuttle to the fair.
Stayed 6 nights in Oct 2019

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room is not too big, but all very functional. Good choice of TV channels. Good WiFi.
Stayed 1 night in Sep 2019

8/10 Good

Annie

Traveled with group
Stayed 1 night in Sep 2019

8/10 Good

Boon Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Restaurants staff are all wearing sneakers! Good choice for bkfast
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place waas great , we love it , nice for bussines trip , i was surprise with a robot that they have , that brings you anything you ask , water , extratowels , etc,... But service in reception was not good experience , i bought there a SIM card for $40 and it didnt work , and when i show it to them they say it was my cellphone problem , i lost so much time arguing about this that really made my time there unpleasend. Rest was ok.
Stayed 2 nights in Jul 2019
Response from Aloft Guangzhou Tianhe on 2019/8/8
Dear Guest, Thank you for sharing your experience on your recent stay. We wish to thank you for taking the time to give us valuable comments about your recent stay with us. We sincerely apologize for the unpleasant experience during your visit. Please rest assured we will work hard into this to avoid it happening again. We are looking forward to your next visit. Sincerely Yours, Aloft Guangzhou Tianhe

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, good service, pretty close to a subway station
Stayed 3 nights in Jul 2019

10/10 Excellent

RobinKim, Newark, DE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some one is smosked at the elevater room of 9th floor during the night. I did not hear any sound alarm. They have to chech fire alarm system to avoid a fire accident. Except this, wverything was good.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and helpful. Facilities adequate. Location good.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2019

10/10 Excellent

Sin Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend!
Clean room , breakfast is value for money with good selection ! Good connection by metro or bus. Good selections of eatery in the area.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disgusting Service and mis-representation of the r
It is mentioned in my booking that there is A) a private bathroom; B) Deep soaking bathtub, and C) Hydromassage shower head. The room was a 100% misrepresentation of the room that was provided. Had this not been the case I would have booked another hotel. On the same day, I had actually called the hotels.com team in regards to the situation, but the front desk not only did not address this issue with me, they completely ignored it. As a Marriott Gold member, the 'non-addressed' issue makes me wonder if there is any difference between a gold member or a regular walk in customer?! It is totally unacceptable and appalling to say the least. The issue was also not addressed with me during the duration of my 3 days stay, and also during my check-out. The only person that had impressed me the most was actually the cleaner on the 9th floor, which I stayed; she was a very nice lady which actually made me felt like a valued guest; unlike the front desk which should have did their job.
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Chinese standards, this hotel is pretty awesome. Breakfast is descent. My biggest problem has to do with shower drains. I have stayed at this hotel multiple times in many different rooms and drain in shower just doesn't drain so you end up standing in a puddle of water while showering. My room was actually cold and since building was in "Cooling" mode, I just turned off the AC so it doesn't get any colder.
Stayed 1 night in May 2019

10/10 Excellent

Sompong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel aroma was unique. Maybe a little more occidental dishes in restaurant will be appreciated
Stayed 7 nights in Apr 2019

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Shailesh, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay. Value for money too. 2 things - when you goto your room, you have to change your lift on level 4. 2nd, getting a cab here was always very difficult. I think it’s due to the area.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay as usual. Good location and friendly staff.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice atmosphere, clean room and very friendly helpful staff
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Robot that delivers the room service was cool, room is ok, but the internet is bad, very bad, you have to call the front desk several times a day and they don’t fix it. If it weren’t for that, I would stay here again. Oh, another thing, you have to walk a bit to get to shopping centers and restaurants.
Stayed 5 nights in Apr 2019

4/10 Poor

Lam, Dhaka

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I booked my room for two person but i was harrased at the counter to pay for the second person, I think this is a attempt of fraud. The price for a single person and two person room charge is same, but i was harrased at the hotel. Dissaponiting
Stayed 5 nights in Apr 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel had a contemporary feel and a good buzz about it.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatly Satisfied Returning Guest
Housekeeping was very efficient. I asked to turn down the heat and she came back with a portable heater! Excellent!
Stayed 3 nights in Mar 2019

10/10 Excellent

Alphonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Kah Poh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aloft Guangzhou
Decent hotel under the SPG group. The morning breakfast was above the expectations with decent choices. The hotel is not really BIG but has the basic needs for travelers.
Stayed 1 night in Mar 2019

10/10 Excellent

Yuyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Dec 2018