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Reviews of Aerotel Guangzhou - International Departure Hall Airside

3 out of 5
Aerotel Guangzhou - International Departure Hall Airside
Level 4, International Departure Airside, Terminal 2, Guangzhou Baiyun Int Airport, Guangzhou, Guangdong

Reviews

7.4

Good

Rating 10 - Excellent. 15 out of 28 reviews" "
Rating 8 - Good. 4 out of 28 reviews" "
Rating 6 - Okay. 1 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 7 out of 28 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a layover
This is a great option for a long layover -- the rooms are perfectly fine, and perfect to make you feel rejuvenated for the next leg of your journey. The only thing was that there was some airport construction going on that resulted in some loud noise in the room.
Stayed 1 night in Dec 2019

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watch out for the location
Could not get to the hotel and no way for me to contact them. So even though I paid but can't stay there.
Stayed 1 night in Dec 2019

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is FANTASTIC.
Wonderful location. Wonderful staff. Quiet rooms (I am super super sensitive so do not go by me but I could hear doors open and shut and FAINT aircrafts). Nothing a tired person would be bothered by. :-) IMPORTANT: Most do not know where it is, be careful. I walked out into exit and the kind staff came and got me. I had to do immigration etc. again. It is a great place for a stop over. I loved it. Staff is great too. Lovely restaurants around. Walk around and pick what you like!!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Very cozy and clean hotel inside airport. The receptionist was very friendly and helpful. We booked for 9hrs stay and she gave us extra 1 hour since our check out time is 4hrs more before our flight. She's very considerate.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient if you have a long layover but be aware a lot of people in the airport don’t know where it’s located which isn’t hard to find and also the rooms are very humid but it is a good place to rest for a couple hours
Stayed 1 night in Sep 2019

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT PLACE TO REST DURING LAYOVER
it is not the easiest place to find--some signage would be nice after clearing security-- Amy is incredible and the room was wonderful-- I was able to relax and rest before my 13 hour flight to LA---it was above expectations
Stayed 1 night in Aug 2019

8/10 Good

Edward

Liked: Cleanliness, property conditions & facilities
Was a great choice for our 7 hour stopover at Guangzhou. Tea and coffee maker was good. Was able to get 5 hours sleep. But rather expensive.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the word go was great and if you have a long layover then this is for you.
Stayed 1 night in Jun 2019
Response from Your sincerely. on 2019/6/24
Thank you for choosing to stay at Aerotel Guangzhou and take your valuable tune to share your stay experience. Thanks again for such delightful comments. We look forward to welcoming you back in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Choice
This is a great choice if you have an extended layover at the airport. The hotel is a little hard to find, but it is inside security (big plus) and very comfortable.
Stayed 1 night in May 2019
Response from Your sincerely. on 2019/6/24
Thank you for choosing to stay at Aerotel Guangzhou and take your valuable tune to share your stay experience. Thanks again for such delightful comments. We look forward to welcoming you back in the future.

2/10 Terrible

Verified traveler

Business traveler
DON'T STAY HERE. I was enroute to US (Guangzhou to Beijing to US) on international itinerary, but because at the Guangzhou airport my next flight was Beijing I could NOT enter the international area and thus could NOT access this hotel. Arrived at 10:30PM and it was a disaster. Interestingly, there was a massage parlor inside the hotel that allowed me to rent a massage table for $45 US and sleep on it - thank goodness. I will ban the Aerotel forever.
Stayed 1 night in May 2019

2/10 Terrible

PIERRE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No go if you travel with different airplane cie.
Was unable to check-in since the hotel is not accessible from outside. You need to have checked in with your flight before passing security and then you can access the hotel. This hotel is useless if you have a connection with a different cie since you have to go out through customs and then wait in the departure hall before checkin with your second flight. Lost a booking cost because it's not very well explained in the hotel description (it says "after customs" but we though it was still accessible from outside). Wrong description and we lost our money. Next time we'll book with another reservation site.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
everything about this booking, and information was false.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from Mimi on 2019/4/1
Dear Valued Guest, Thank you for choosing Aerotel Guangzhou for your stay. We are pleasent to know that you had a good time with us and we look forward to see you soon!

10/10 Excellent

Lily, New Iberia, LA, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this place for my mom because it was convenient for my mom’s 20 hour layover.
Stayed 1 night in Mar 2019
Response from Mimi on 2019/4/1
Dear Lily, Thank you for choosing Aerotel Guangzhou for your stay. We are pleasent to know that you had a good time with us and we look forward to see you soon!

4/10 Poor

Verified traveler

Business traveler
Be careful, you can’t get to this hotel without a boarding pass and if you are transiting from domestic to international with a layover, then you will likely not yet have your international boarding pass.
Stayed 1 night in Mar 2019
Response from Mimi on 2019/4/30
Dear Valued Guest, We are sorry to know that you had an unpleasent stay with us. As our hotel is located within the Termianl International Departure Airside, thus it required all our guests need to have validity passport and boarding pass to pass by IMMIGRATION CHECKPOINT first. We are trying to deliver this information to all our travellers, so that can be more convient for our guests. Your comments is one of our biggest improvement, I will deliver your message to our management team to increase our message deliver awarness. Once again, thank you for choosing Aerotel Guangzhou, we look forward to see you soon!

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from Mimi on 2019/4/2
We are pleased to know that you enjoyed the stay and proud to hear that you are very satisfied with our team.Your feedback endorses the professionalism and courtesy of our team and we will surely share your compliments with them. Once again, I thank you for your recognition and we look forward to welcoming you back in the not too distant future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Took ages to find hotel due to lack of signage. Even the terminal staff were unaware of its location but after being redirected many times, ....after an hour of hunting , I was delighted to find superb accomodation.
Stayed 1 night in Mar 2019
Response from Mimi on 2019/4/1
Dear Valued Guest, Thank you for choosing Aerotel for your stay. Your feedback endorses the professionalism and courtesy of our team and we will surely share your compliments with them. Once again, I thank you for your recognition and we look forward to welcoming you back in the not too distant future.

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
I don’t like no signs for direction, all people from airport Didn’t know the hotel Bad bad
Stayed 1 night in Jan 2019
Response from Mimi on 2019/1/22
Dear Valued Guest, We are very sorry that you encountered unpleasant experience during your recent stay with us. As Terminal 2 is a new opened terminal, there are still lots of improvement for the signage. We will also improve our hotel awarness within the terminal too. We appreciate that you bring this up to our attention and hope that we could have the chance to welcome you back to create a flawless stay for you.

8/10 Good

Traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfect for a small stay. It can be found after you clear security and customs on the 4th floor (look for signage to the napping area). The rooms are tiny but have good beds, showers and a pleasant staff.
Stayed 1 night in Dec 2018
Response from Mimi on 2019/1/12
Dear Valued Guest, Thank you for choosing Aerotel for your stay. We are pleased to know that you enjoyed the stay and proud to hear that you are very satisfied with our team.Your feedback endorses the professionalism and courtesy of our team and we will surely share your compliments with them. Once again, I thank you for your recognition and we look forward to welcoming you back in the not too distant future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
I had a 19 hour stop over and booked this hotel online. It was quick and easy. I couldn’t find it and no one knew where it was, so I got sent to the other side of the airport. I phoned up the hotel and a gentleman came down to collect me and show me the way. He waited for me to get through immigration and everything. Staff were very friendly. Room was a nice size and very clean and tidy. Bathrooms are not attached but cleaned after every shower. Would recommend
Stayed 1 night in Dec 2018
Response from Mimi on 2019/1/2
Dear Valued Guest, Thank you for choosing Aerotel for your stay. We are pleased to know that you enjoyed the stay and proud to hear that you are very satisfied with our team.Your feedback endorses the professionalism and courtesy of our team and we will surely share your compliments with them. Once again, I thank you for your recognition and we look forward to welcoming you back in the not too distant future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel located within transit area, no need to leave secure area. Good, friendly staff. Have us wake up call for our flight. Spacious hot shower with adequate toiletries included. Double room was big enough for 2 adults and 2 children. Located by Napping Lounge signs through airport. Highly recommend for transits and having shower prior to long flight
Stayed 1 night in Dec 2018
Response from Mimi on 2018/12/23
Dear Valued Guest, Thank you for choosing Aerotel for your stay. We are pleased to know that you enjoyed the stay and proud to hear that you are very satisfied with our team.Your feedback endorses the professionalism and courtesy of our team and we will surely share your compliments with them. Once again, I thank you for your recognition and we look forward to welcoming you back in the not too distant future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Mimi on 2018/12/8
Dear Valued Guest, Thank you for your comments. Your feedback is one of best way we can improve our service for all our guests. May we know if we can get more detail information of your stay? You can email us hello.can@myaerotel.com to provide us your value experience feedback. Thank you for your time and wish you have a nice day! Best Regards, Mimi

2/10 Terrible

Verified traveler

Business traveler
飛行機が遅れて2時に着いたのですがホテルに電話したら 時間が遅いため対応出来ないと言われました 他のホテルに泊まりました
Stayed 1 night in Jul 2019

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They refunded completely my money since Expedia screwed up with the booking. Expedia sold me a complete night while the hotel was only selling 6 hours. I stayed in communication with hotel and explained I needed almost 20 hours since I had a long layover. They completely understood and refunded my money.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities
No queda claro que la renta del cuarto es por 6 horas. En ningun de la pagina (expedia.mx) lo dice. Es mas dice que la tarifa es por noche. Al llegar a hacer el checkin y darme cuenta que solo son 6 horas, solicito modificar la reserva a 9 o 12 horas pero el chico del mostrador, bastante cuadrado, dice que no es posible.
Stayed 1 night in May 2019

6/10 Okay

duke

地点不是太明确，虽然位于离境大厅内，但是并没有说明是得过安检，问了几个机场内的人员，知道这个酒店的人不多，路标基本没有。容易失误，需要诸多确认。
Stayed 1 night in Jan 2019
Response from Mimi He on 2019/2/11
尊敬的客人， 感谢您选择广州白云机场航湾遨途中转酒店，并花费宝贵的时间对您本次入住提出反馈意见。由于T2航站楼仍在更新对公共设施的标识标牌，所以路标暂时未能明确指引酒店位置。我们会继续与机场部门反映，尽量为各位旅客提供便捷舒适的中转酒店体验。 再次感谢您选择广州白云机场航湾遨途中转酒店，希望在不久的将来能够在此欢迎您的莅临。