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Reviews of Hotel Velvet Plaza

3.5 out of 5
Hotel Velvet Plaza
Avenida Vallarta 2477, Colonia Arcos Vallarta, Guadalajara, JAL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1308 out of 1784 reviews" "
Rating 8 - Good. 329 out of 1784 reviews" "
Rating 6 - Okay. 77 out of 1784 reviews" "
Rating 4 - Poor. 25 out of 1784 reviews" "
Rating 2 - Terrible. 45 out of 1784 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from RSVAS on 2024/5/2
GRACIAS

10/10 Excellent

María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 6 nights in Apr 2024
Response from RSVAS on 2024/5/2
THANKS!

10/10 Excellent

Lisandro

Liked: Cleanliness, staff & service, property conditions & facilities
This property is close to dining options and close to many things
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this place! It’s very nice and affordable. Very close to a mall.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dalia

Liked: Cleanliness
Very nice.
Stayed 4 nights in Apr 2024
Response from RSVAS on 2024/5/2
THANK YOU

8/10 Good

Timm, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel, however, just note that it is at least a mile to Chaputlepec, which is a lot of tourist’s destination. It really takes a Uber drive instead of a walk, especially on hot days. The building across this street is one of the most graffiti tagged buildings I’ve seen.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff very friendly
Stayed 1 night in Apr 2024
Response from RSVAS on 2024/5/2
THANKS

10/10 Excellent

Lipxu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is very nice love the food
Stayed 3 nights in Apr 2024

10/10 Excellent

Cristian

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable, the staff were polite and the hotel room was very clean. But I had a slight problem with the fact that they charged for the buffet instead of it being part of the price of the stay. Overall, I enjoyed staying at this hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Mario

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from RSVAS on 2024/4/19
GRACIAS

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from RSVAS on 2024/4/19
GRACIAS

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Very good at a good price
Stayed 1 night in Apr 2024
Response from RSVAS on 2024/4/19
THANKS

10/10 Excellent

yoshitaka, miuragun

Stayed 2 nights in Mar 2024
Response from RSVAS on 2024/5/2
GRACIAS

10/10 Excellent

Luciano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from RSVAS on 2024/4/12
GRACIAS

4/10 Poor

Marco

Liked: Cleanliness
Disliked: Property conditions & facilities
Very noisy room with the smell of a cigarette
Stayed 4 nights in Mar 2024
Response from RSVAS on 2024/4/12
Marco, sorry for the inconvenience, during stay

10/10 Excellent

jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet. Friendly service
Stayed 1 night in Apr 2024
Response from VELVET on 2024/4/6
gracias por sus comentarios

8/10 Good

Eduardo, La Cañada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has great amenities. I enjoyed the steam room, pool, and weight room. There is free water and towel in the weight room. There is also a great view while working out in the roof top.
Stayed 2 nights in Apr 2024
Response from VELVET on 2024/4/6
gracias por sus comentarios

10/10 Excellent

Lupita

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!
Stayed 2 nights in Mar 2024
Response from VELVET on 2024/4/6
gracias por sus comentarios

10/10 Excellent

DANNIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to La Minerva and close to Chapultepec Avenue.
Stayed 3 nights in Mar 2024
Response from HOTEL VELVET PLAZA on 2024/3/29
GRACIAS POR SU VISITA

10/10 Excellent

Yadira, Longview

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and comfortable
Stayed 1 night in Feb 2024
Response from HOTEL VELVET PLAZA on 2024/3/29
GRACIAS POR SU VISITA

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything clean and very nice employee
Stayed 1 night in Mar 2024
Response from RSVAS on 2024/3/27
THANKS ALL

8/10 Good

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo hubo un pequeño inconveniente con la caja fuerte que no tenía pilas, la atención por parte de todos fue excelente.
Stayed 3 nights in Mar 2024
Response from HOTEL VELVET PLAZA on 2024/3/26
GRACIAS POR SU PREFERENCIA Y ESTAREMOS AL PENDIENTE DE STOS DETALLES

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent. Services
Stayed 4 nights in Mar 2024
Response from RSVAS on 2024/3/22
thanks

10/10 Excellent

Kamila

Stayed 3 nights in Mar 2024
Response from RSVAS on 2024/4/12
GRACIAS

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from VELVET on 2024/3/20
GRACIAS POR SU VISITA

10/10 Excellent

Juan

Stayed 5 nights in Mar 2024
Response from VELVET on 2024/3/20
GRACIAS POR SU VISITA

10/10 Excellent

Sandra Rocio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaness
Stayed 1 night in Mar 2024
Response from RSVAS on 2024/3/16
THANKS

10/10 Excellent

ORACIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from VELVET on 2024/3/20
GRACIAS POR SU VISITA

10/10 Excellent

Maximiano, McAllen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Mar 2024
Response from RSVAS on 2024/3/13
thanks all

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel con una excelente ubicación, a unos pasos de la glorieta de la Minerva. Las habitaciones son muy cómodas y la atención fue muy buena.
Stayed 3 nights in Mar 2024
Response from RSVAS| on 2024/3/11
Armando,muchas gracias por los comentarios, estamos satisfechos que estuvo su estancia placentera

6/10 Okay

Rosa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The only issue was the bed size. I booked a King Size and they really don’t have king size beds They say they do but is really a queen size. After trying to come to resolution with them because I was traveling with my daughter and needed that extra space. The staff refused to help or accommodate us. They really didn’t care. Another issue was the room service I got the wrong food delivered and over priced. Honestly you can find better food around.
Response from HOTEL VELVET PLAZA on 2024/3/10
GRACIAS POR TUS COMENTARIOS, SON MUY IMPORTANTES PARA NOSOTROS, RESPECTO A LAS CAMAS SON MEDIDAS ESTANDAR EN LA HOTELERIA

10/10 Excellent

Ricardo Ortiz

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well maintained property!
Stayed 1 night in Mar 2024
Response from HOTEL VELVET PLAZA on 2024/3/7
gracias por su visita

10/10 Excellent

KRYSTAL

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful and accommodating! And the location of the hotel made for easy walking!
Stayed 4 nights in Feb 2024
Response from RSVAS on 2024/3/1
Thanks, we wait your here your next trip

10/10 Excellent

Ricardo

No
Stayed 2 nights in Feb 2024
Response from RSVAS on 2024/3/1
Gracias

10/10 Excellent

Luciano

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time it has been great! Great food, near by shopping just don’t be out too late. Close to restaurants and hotel restaurant is great! The staff is always professional and great!
Stayed 3 nights in Feb 2024
Response from HOTEL VELVET PLAZA on 2024/3/7
gracias por sus comentarios

10/10 Excellent

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility. Well kept, clean, modern, beautiful.
Stayed 1 night in Feb 2024
Response from RSVAS on 2024/3/1
THANK YOU!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from RSVAS on 2024/3/1
GRACIAS

6/10 Okay

Oscar

Traveled with partner
Disliked: Amenities
Hay mejores opciones. Pero para el precio no esta mal.
Stayed 1 night in Feb 2024
Response from RSVAS on 2024/3/1
0

6/10 Okay

Jose

Liked: Cleanliness, property conditions & facilities
Esta vez solo parkin
Stayed 1 night in Feb 2024
Response from RSVAS on 2024/3/1
SI PUEDEN DEJAR EN RESGUARDO LAS LLAVES DE SU CARRO

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from RSVAS on 2024/2/19
THANKS!!!

10/10 Excellent

Inesa

Stayed 1 night in Feb 2024
Response from RSVAS on 2024/3/20
GRACIAS

8/10 Good

Norma

Traveled with family
Staff was very friendly
Stayed 1 night in Feb 2024
Response from X on 2024/2/17
GRACIAS POR SU COMENTARIO

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All comfortable
Stayed 1 night in Feb 2024
Response from HOTEL VELVET PLAZA on 2024/2/17
GRACIAS POR SUS COMENTARIOS Y POR PERMITIRNOS ATENDERLE

10/10 Excellent

Humberto, Whittier

Traveled with partner
The staff at the Velvet are great! It is close to an Outback, a Starbucks, restaurants, and an OXXO! My favorite part of the hotel is the steam room!
Stayed 3 nights in Feb 2024
Response from HOTEL VELVET PLAZA on 2024/2/17
GRACIAS POR SUS COMENTARIOS Y POR PERMITIRNOS ATENDERLE

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay if traveling solo or with family.
Stayed 4 nights in Jan 2024
Response from HOTEL VELVET PLAZA on 2024/2/17
GRACIAS POR SUS COMENTARIOS Y POR PERMITIRNOS ATENDERLE

10/10 Excellent

Jose Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOTEL VELVET PLAZA on 2024/2/17
GRACIAS POR SUS COMENTARIOS Y POR PERMITIRNOS ATENDERLE

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is near downtown and Chapultepec Ave
Stayed 1 night in Jan 2024
Response from HOTEL VELVET PLAZA on 2024/2/17
GRACIAS POR SUS COMENTARIOS Y POR PERMITIRNOS ATENDERLE

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice quiet clean room.
Stayed 1 night in Feb 2024
Response from HOTEL VELVET PLAZA on 2024/2/17
GRACIAS POR SUS COMENTARIOS Y POR PERMITIRNOS ATENDERLE

6/10 Okay

Griselda

Liked: Staff & service, amenities, property conditions & facilities
I have been a loyal customer for years. I feel safe and comfortable staying here. The staff is on it. The surroundings are so convenient. There’s a shopping center, Bancomer and restaurants all within a 5 min walk. You also count with a pharmacy right across the street! However they could improve their customer retention strategies. They don’t budge on making petty charges even though you are a loyal customer. I don’t know if this is a Mexico thing or just them. I am considering booking a different hotel for next time. There’s no need to be stingy on the tooth paste, or charge me an upgrade for a day I could not even make it to my reservation. I don’t care how cheap it is, it’s the hospitality of things.
Stayed 3 nights in Jan 2024
Response from HOTEL VELVET PLAZA on 2024/2/17
GRACIAS POR SUS COMENTARIOS, PARA NOSOTROS ES IMPORTANTE SU PUNTO DE VISTA PARA MEJORAR

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the place and area around
Stayed 1 night in Jan 2024
Response from HOTEL VELVET PLAZA on 2024/2/17
GRACIAS POR SUS COMENTARIOS Y POR PERMITIRNOS ATENDERLE