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Reviews of Fiesta Americana - Guadalajara

4.5 out of 5
Fiesta Americana - Guadalajara
Calle Aurelio Aceves 225, Vallarta Poniente, Guadalajara, JAL

Reviews

8.6

Excellent

Rating 10 - Excellent. 605 out of 1005 reviews" "
Rating 8 - Good. 203 out of 1005 reviews" "
Rating 6 - Okay. 95 out of 1005 reviews" "
Rating 4 - Poor. 54 out of 1005 reviews" "
Rating 2 - Terrible. 48 out of 1005 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Analissa

Traveled with family
Liked: Cleanliness, staff & service
Rooms are run down. No fridge in rooms or empty fridge.
Stayed 5 nights in Apr 2024

8/10 Good

Ruben

Traveled with family
Liked: Cleanliness, staff & service
The hotel is a very center location easy to get to downtown Guadalajara. The bathrooms could use a makeover it’s starting to show its age. The room did not have a security box, which would have been nice to store travel documents.
Stayed 3 nights in Apr 2024

6/10 Okay

Felipe, Cancun

Traveled with group
Liked: Cleanliness, staff & service, amenities
Just a well located property with excellent service but old, needs to be renovated.
Stayed 1 night in Mar 2024
Response from Gerente General on 2024/4/1
Estimado FelipeGracias por la gentil opinión que nos ha hecho llegar. Le aseguro que trabajaremos con nuestro staff para solucionar cualquier incidente que haya afectado su estadía. Gracias por su retroalimentación Cordialmente

10/10 Excellent

Javier Anuar, Orlando

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place ..
Stayed 1 night in Mar 2024
Response from Gerente General on 2024/3/13
Estimado JavierGracias por elegirnos para su estancia en Guadalajara. Esperamos recibirlo nuevamente en esta su casa. Cordialmente

10/10 Excellent

VICTOR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, clean, friendly staff, great price.
Stayed 1 night in Mar 2024
Response from Gerente General on 2024/3/21
Estimado Sr VíctorGracias por elegirnos para su estancia en Guadalajara. Esperamos recibirlo nuevamente en esta su casa. Cordialmente

8/10 Good

Jorge, Miami

Stayed 1 night in Mar 2024
Response from Gerente General on 2024/4/1
Estimado Sr JorgeGracias por elegirnos para su estancia en Guadalajara. Esperamos recibirlo nuevamente en esta su casa. Cordialmente

6/10 Okay

stephanie

Stayed 5 nights in Feb 2024
Response from Gerente General on 2024/3/21
Estimada HuespedGracias por elegirnos para su estancia en Guadalajara. Esperamos recibirlo nuevamente en esta su casa. Cordialmente

2/10 Terrible

ROCIO

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
El hotel está viejo y mal conservado. Fue caro y no lo vale.
Stayed 1 night in Feb 2024
Response from Gerente General on 2024/3/5
Estimada RocioReciba un Saludo, Gracias por su visita y evaluacion a nuestros servicios. Estaremos pendientes de que estos detalles que nos comenta se corrijan. Esperamos recibirla pronto. Saludos Cordiales

8/10 Good

servando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but dated .. needs renovation .. carpet and walls old.. Mexico City location is better and I thought it would be the same
Stayed 1 night in Jan 2024
Response from Gerente General on 2024/2/13
Dear ServandoThanks for your kind commentaryWe hope to have the pleasure of hosting you soon

8/10 Good

MIGUEL Adolfo VILLEGAS

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
THis property is old, the rooms are old, carpet looks dirty and old. The sink did not have a sink stopper. The tub was old and had scale stains and the stopper wouldnt work. On the other hand, the service and the food were amazing.
Stayed 3 nights in Jan 2024
Response from Gerente General on 2024/2/2
Dear Miguel Thank you for your comments and your visit to Fiesta Americana Guadalajara. we’ll work hard to fix the issue you experienced with the shower. Thanks for letting us know. We look forward for your soon return and stay with us again, will be a Pleasure! Cordially

10/10 Excellent

luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location and the convenience of stores and restaurant close by
Stayed 4 nights in Jan 2024
Response from Gerente General on 2024/1/31
Estimado LuisGracias por su visita. Esperamos su pronto regreso, para nosotros será un placer atenderlo. Saludos cordiales.

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Dec 2023
Response from Gerente General on 2024/1/31
Estimada MarthaGracias por elegirnos para su estancia en Guadalajara. Esperamos recibirlo nuevamente en esta su casa. Cordialmente

4/10 Poor

Jose

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This property is very out dated already, staff was amazing but due to property condition I do not think I will stay here again.
Stayed 1 night in Jan 2024
Response from Gerente General on 2024/1/31
Dear JoseThank you for your comments and your visit to Fiesta Americana Guadalajara. We’ll work hard with our staff to fix the issue you experienced with the service. We look forward for your soon return and stay with us again, will be a Pleasure! Cordially

10/10 Excellent

sergio a

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gerente General on 2024/3/21
Estimado Sr SergioGracias por su visita. Esperamos su pronto regreso, para nosotros será un placer atenderlo. Saludos cordiales.

6/10 Okay

Lorena, El Centro

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is nice but very old. The first two room we got were run down and carpet was old. I had to pay extra for an upgrade and I had two rooms.
Stayed 4 nights in Jan 2024
Response from Gerente General on 2024/1/31
Dear LorenaThank you for your comments and your visit to Fiesta Americana Guadalajara. We’ll work hard with our staff to fix the issue you experienced with the service. We look forward for your soon return and stay with us again, will be a Pleasure! Cordially

10/10 Excellent

Irving

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Gerente General on 2024/1/15
Estimado IrvingReciba un Saludo. Muchas gracias por su visita, es un placer saber que la atención que recibió fue de su agrado, lo cual fortalece nuestro objetivo de cumplir con todo aquello que ofrecemos. Fue un gusto tenerlo en casa y esperamos recibirlo nuevamente en Fiesta Americana Guadalajara. Cordialmente.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
No reviews
Stayed 1 night in Jan 2024
Response from Gerente General on 2024/1/15
Estimada MariaGracias por elegirnos para su estancia en Guadalajara. Esperamos recibirlo nuevamente en esta su casa. Cordialmente

10/10 Excellent

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops. Nice maintained property
Stayed 2 nights in Jan 2024
Response from Gerente General on 2024/1/15
Estimado LuisGracias por su visita. Esperamos su pronto regreso, para nosotros será un placer atenderlo. Saludos cordiales.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Gerente General on 2024/1/31
Estimado RicardoGracias por elegirnos para su estancia en Guadalajara. Esperamos recibirlo nuevamente en esta su casa. Cordialmente

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, and great staff.
Stayed 1 night in Dec 2023
Response from Gerente General on 2024/1/15
Estimado ManuelMuchas gracias por su visita y por elegirnos para su estancia en Guadalajara. Para el staff del Hotel es un gusto tenerlo en casa y será un placer recibirlo nuevamente en Fiesta Americana Guadalajara. Cordialmente.

10/10 Excellent

Muller

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gerente General on 2024/1/15
Estimado HuespedGracias por elegirnos para su estancia en Guadalajara. Esperamos recibirlo nuevamente en esta su casa. Cordialmente

10/10 Excellent

jose

Stayed 1 night in Dec 2023
Response from Gerente General on 2024/1/15
Estimado JosePrimero que nada, reciba un cordial saludo, y al mismo tiempo permítame agradecer sus comentarios y el tiempo que tomó en contestar la encuesta, nos da mucho gusto que el equipo de Fiesta Americana le haya ofrecido el servicio que merece, ya que nuestro principal objetivo es ofrecer la mejor calidad para crearle momentos memorables. Será un placer recibirlo nuevamente en esta su casa. Cordialmente.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Really enjoyed the room and the area around the hotel. Very close to shopping and parks.
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/29
Dear JuanThank you for your visit to Fiesta Americana Guadalajara. It was a pleasure to have you here and know that you enjoyed your stay. We look forward for your soon return and stay with us again, will be a Pleasure! Cordially

8/10 Good

Milton

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 4 nights in Dec 2023
Response from General Manager on 2023/12/26
Dear MiltonThank you for your visit to Fiesta Americana Guadalajara. It was a pleasure to have you here and know that you enjoyed your stay. We look forward for your soon return and stay with us again, will be a Pleasure! Cordially

2/10 Terrible

ANGELICA

Stayed 1 night in Dec 2023
Response from Gerente General on 2024/1/15
Estimada AngelicaGracias por la gentil opinión que nos ha hecho llegar. Le aseguro que trabajaremos con nuestro staff para solucionar cualquier incidente que haya afectado su estadía. Gracias por su retroalimentación Cordialmente

10/10 Excellent

Felix, Campo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant and bar
Stayed 1 night in Dec 2023
Response from Gerente General on 2023/12/20
Estimado Sr FelixGracias por elegirnos para su estancia en Guadalajara. Esperamos recibirlo nuevamente en esta su casa. Cordialmente

10/10 Excellent

Anselmo

Traveled with partner
Disliked: Cleanliness
Very dirty
Response from General Manager on 2024/2/6
Dear Mr AnselmoThank you for your comments and your visit to Fiesta Americana Guadalajara. We’ll work hard with our staff to fix the issue you experienced with the service. We look forward for your soon return and stay with us again, will be a Pleasure! Cordially

10/10 Excellent

Jaime.

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming throughout the hotel Breakfast and dinner were both delicious and very convenient for us Also the bar service was excellent. Overall we had a great stay and will be returning. we loved the snack table outside the elevator, that was an excellent idea!
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/26
Dear JaimeThank you for your comments and your visit to Fiesta Americana Guadalajara. It was a pleasure to know that your stay was enjoyable. We look forward for your soon return and stay with us again, will be a Pleasure! Cordially

10/10 Excellent

ILDEFONSO, COMMERCE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for businesses or family travel.
Stayed 2 nights in Nov 2023
Response from General Manager on 2023/12/26
Dear IldefonsoThank you for your comments and your visit to Fiesta Americana Guadalajara. It was a pleasure to know that your stay was enjoyable. We look forward for your soon return and stay with us again, will be a Pleasure! Cordially

10/10 Excellent

Jose Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities
Faltan señalamientos para el estacionamiento y de áreas comunes
Stayed 3 nights in Nov 2023
Response from Gerente General on 2023/12/26
Estimado Jose AntonioReciba un Saludo, Gracias por su visita y evaluacion a nuestros servicios. Estaremos pendientes de que estos detalles que nos comenta se corrijan. Esperamos recibirlo pronto. Saludos Cordiales

10/10 Excellent

Leanna A

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the associates were very nice.
Stayed 3 nights in Nov 2023
Response from General Manager on 2023/12/26
Dear LeannaThank you for your visit to Fiesta Americana Guadalajara. It was a pleasure to have you here and know that you enjoyed your stay. We look forward for your soon return and stay with us again, will be a Pleasure! Cordially

10/10 Excellent

Moises

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Nov 2023
Response from Gerente General on 2023/12/26
Estimado Sr MoisesGracias por elegirnos para su estancia en Guadalajara. Esperamos recibirlo nuevamente en esta su casa. Cordialmente

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, great atmosphere and wonderful service from everyone from the bellman, the room attendant, front desk clerk to the barista at the coffee shop was exceptionally nice and helpful.
Stayed 3 nights in Oct 2023
Response from General Manager on 2023/12/26
Dear GeorgeThank you for your visit to Fiesta Americana Guadalajara. It was a pleasure to have you here and know that you enjoyed your stay. We look forward for your soon return and stay with us again, will be a Pleasure! Cordially

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is Friendly and attentive.
Stayed 1 night in Nov 2023
Response from General Manager on 2023/12/26
Estimada PamelaThank you for your visit to Fiesta Americana Guadalajara. It was a pleasure to have you here and know that you enjoyed your stay. We look forward for your soon return and stay with us again, will be a Pleasure! Cordially

6/10 Okay

carlos

Liked: Cleanliness, property conditions & facilities
staff at front desk very bad. a pair of ladies doing paper work or reviewing what ever in their laptops or mobile, at the same tiwe several guest waiting to receive atention. (11/21/2023 around 1130 - 1200, andn11/22/2023 at 1145am
Stayed 1 night in Nov 2023
Response from Gerente General on 2023/11/27
Estimado CarlosReciba un Saludo, Gracias por su visita y evaluacion a nuestros servicios. Estaremos pendientes de que estos detalles que nos comenta se corrijan. Esperamos recibirla pronto. Saludos Cordiales

10/10 Excellent

miguel

Stayed 1 night in Nov 2023
Response from Gerente General on 2023/12/12
Estimado Sr MiguelGracias por sus comentarios. Fue un gusto tenerla en casa, esperamos su pronto regreso. Saludos Cordiales

8/10 Good

Arturo

Traveled with family and small children, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Personal excelente. Cuarto con olor y polvo
Stayed 1 night in Nov 2023
Response from Gerente General on 2023/11/27
Estimado Sr ArturoGracias por la gentil opinión que nos ha hecho llegar. Le aseguro que trabajaremos con nuestro staff para solucionar cualquier incidente que haya afectado su estadía. Gracias por su retroalimentación Cordialmente

8/10 Good

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location ia good, it's clean and confortable
Stayed 2 nights in Nov 2023
Response from Gerente General on 2023/11/27
Estimada AlmaGracias por sus comentarios. Fue un gusto tenerla en casa, esperamos su pronto regreso. Saludos Cordiales

10/10 Excellent

Moises

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convieniente para mi visita
Stayed 3 nights in Nov 2023
Response from Gerente General on 2023/11/4
Estimado MoisesGracias por elegirnos para su hospedaje en Guadalajara, esperamos vuelva pronto.Cordialmente

6/10 Okay

Gustavo

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Old property
Stayed 1 night in Oct 2023
Response from Gerente General on 2023/11/7
Estimado GustavoGracias por la gentil opinión que nos ha hecho llegar. Le aseguro que trabajaremos con nuestro staff para solucionar cualquier incidente que haya afectado su estadía. Gracias por su retroalimentación Cordialmente

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service
Excelente, como siempre
Stayed 7 nights in Oct 2023
Response from Gerente General on 2023/11/3
Estimado HuespedReciba un saludo por parte de todos los que laboramos en Fiesta Americana Guadalajara, gracias por su evaluación a nuestros servicios, al cual le damos la debida atención. Fue un placer tenerlo en casa y estamos a sus órdenes. Cordialmente.

10/10 Excellent

Javier, Carlsdad

Stayed 1 night in Oct 2023
Response from Gerente General on 2023/12/12
Estimado Sr JavierGracias por sus comentarios. Fue un gusto tenerla en casa, esperamos su pronto regreso. Saludos Cordiales

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im a dj and travel frequently, this hotel fits the needs that any traveler would want. Thats why i am writing this review, also recently found out other famous bands use it as well, i recommend getting the fiesta rewards, with the 14th floor reward amenities, the. Restaurant as well, the bar, the gym, spa, the most important is the great customer service!!!! Price is very reasonable for all the perks giving with the stay!! We stood there one day,! We left town and came back to the city,,! There was no need to look else were, booked another two nights for the second stay in the city within the same week.!!! Lots of things to do, eat, entertainment!!!!! Within walking, or short driving distance!!!!
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/24
Dear EduardoThank you for your comments and your visit to Fiesta Americana Guadalajara. It was a pleasure to know that your stay was enjoyable. We look forward for your soon return and stay with us again, will be a Pleasure! Cordially

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Gerente General on 2023/11/28
Estimado JavierGracias por sus comentarios. Fue un gusto tenerla en casa, esperamos su pronto regreso. Saludos Cordiales

10/10 Excellent

Luca

Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/23
Estimada LucaReciba un Saludo, Gracias por su visita y evaluacion a nuestros servicios. Estaremos pendientes de que estos detalles que nos comenta se corrijan. Esperamos recibirla pronto. Saludos Cordiales

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gerente General on 2023/10/17
Estimada Srta. PatriciaGracias por la gentil opinión que nos ha hecho llegar. Le aseguro que trabajaremos con nuestro staff para solucionar cualquier incidente que haya afectado su estadía. Gracias por su retroalimentación Cordialmente

6/10 Okay

Osvaldo

Business traveler
Liked: Staff & service, amenities
They charged me for parking when on my reservation showed it was already paid.
Stayed 4 nights in Oct 2023
Response from General Manager on 2023/10/17
Dear OsvaldoThank you for your comments and your visit to Fiesta Americana Guadalajara. We’ll work hard with our staff to fix the issue you experienced with the service. We look forward for your soon return and stay with us again, will be a Pleasure! Cordially

2/10 Terrible

Virginia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bad it’s old everything is ugly and loud smells bad
Stayed 1 night in Sep 2023
Response from Gerente General on 2023/10/10
Estimada VirginiaGracias por sus comentarios. Fue un gusto tenerla en casa, esperamos su pronto regreso. Saludos Cordiales

2/10 Terrible

Armando

Stayed 1 night in Oct 2023
Response from Gerente General on 2023/10/6
Estimado Sr ArmandoGracias por la gentil opinión que nos ha hecho llegar. Le aseguro que trabajaremos con nuestro staff para solucionar cualquier incidente que haya afectado su estadía. Gracias por su evaluacion. Cordialmente

10/10 Excellent

Rafael

Stayed 1 night in Sep 2023
Response from General Manager on 2023/10/23
Estimado RafaelGracias por elegirnos para su estancia en Guadalajara. Esperamos recibirlo nuevamente en esta su casa. Cordialmente