Find Family Hotels in Gringo Gulch

"Food was awesome. Staff was very friendly and helpful. Pools were great for adults as well as kids. Suggest more pool lounge chairs or some policy to prevent people from “reserving “ chairs extremely early in the morning. Have been to other hotels where it hasn’t been a problem, maybe it’s a people problem. The activities on the beach side are fun, banana boat, parasailing, boogie boards. I did reserve 2 connecting rooms with 2 double beds for 3 adults and 3 kids but on arrival was told my reservation was for 2 rooms with king bed and pullout in each. They were full for Spring break so they weren’t able to change the rooms but the two we had were next to each other. Would stay here again."

"The Riu Palace is well designed, well appointed and I appreciated the attention to detail i.e. washrooms (WC’s) were kept clean. The room was comfortable and service was efficient. Reception was friendly and fast. My only knock on staff was not the people (to a person, they were great), but more so the need for more pool-side servers; 3-4 more during the day would have made for less (necessary) trips to the bar. The beach is well located, allowing for a large number of chairs for those who prefer the sand and those that prefer pool-side."

"Many people have complained about this hotel to me and then they admit they’ve stayed there 10 times or more. Obviously they liked it more than they admitted. "

"The whole hotel was top notch except EXCEPT the musty smell in our room. And the sewer smell in our room..we figured it out. Wasn't from the bathroom..nor outside. It was the AC vents. Very gross. So we left the balcony door open partways day and night and survived. I give it a 3.instead of a 1 because the whole resort is beautiful. Food is amazing. It's right on the beach. And the room.itself looks great and beds very comfortable but that smell!!!!!"

"Clean everything! Lovely staff"

"Clean room, amenities were okay not the best. "

"We loved our second stay at BV Grand. The staff is great and Sunset restaurant is our favourite for the food and also the majestic sunset view. Rooms were very clean and the service was efficient everyday. We missed having a bit more protein options at the Buffet restaurant. Jorge our pool server is the best and always makes our stay so pleasant . We loved the Mexican night . It was the highlight of our stay . The Tradicional Mexican shows were the best. Point to improve: the bike service. Bikes need some maintenance or replacement. "

"Highly recommend! "

"I loved the place and the crew there is very friendly and helpful"