"Restaurant staff extremely helpful and efficient. Food quality also high.
Unfortunately the temperature inside for dining in the evenings was nearly hot to the point if being unbearable which staff agreed with. Windows were sometimes able to be opened but not on all occasions.
Bar was mainly left unattended. Often waiting for service for 20 plus minutes with certain members of bar staff not trained.
Hotel has a large ski room and quick access to the train station.
Hotel offers lift to Grindelwald First - but when called for pickup, it did not show.
The rooms are lovely but there is no temperature control and windows had to be left wide open all night. When staying on the ground floor, this was less than ideal. "
"The Hotel was amazing, the views from the Riger breathtaking. Hotel personnel was great, communication with the started since booking, knowledgeable and kind, they were helping all the way. The spa!! Ahh so relaxing. Dont hesitate to book! You won't regret it."
"Lovely comfortable & quiet room - decor and finishing touches to a high standard.
Staff very helpful & friendly.
Great selection& quality at breakfast. "
"Excellent location. Good breakfast, although repetitive after several days. Parking inconvenient, but usable.
My biggest problem was that my laptop simply disappeared from the room on my departure day. When I emailed the hotel, I received no response, and when they didn't reply, I called and they simply said they didn't have it. Poor service in that regard. I couldn't return there."