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"Everything was great "

"I tried to find ways to give this resort 5 stars.Visually is excellent and the food is excellent as well.There was no shuttle from our room to the beach which was a very long walk as the resort is huge.The sports bar charges $5 for a game of pool!!Unreal.The staff was sub par but there were a few excellent host and waiters.Overall its a good resort but for the price you can do better.Get to the pools early like 6am or you wont get a seat."

"Food was excellent. Nice beach. Friendly staff. Very clean and well cared for."

"The shuttles were easy to find. Within 4 days we switched rooms theee times. The first room had roaches that was all over the bathroom. Second room had bed bugs that ate us up. When we approached the management team they could. Or do anything but with our room. Victor was horrible and unapproachable. Anyelo tried to help, but don’t believe us until I showed him pictures of the beds. He told us it was mold, then sand spiders, I asked if he wanted to see my legs with bites. He stated, No after I showed him the beds. The fact that this was supposed to be a relaxing time and a birthday celebration. Our whole time spent was not what we expected. Who wants to spend two days moving rooms and not enjoying your stay. "

"Overall very average experience. The best part was the ambassador Francia. If it wasn’t for her I don’t think I would’ve had a good time. She was wonderful. The food was average to sub par besides a few dedicated restaurants. The variety was also only at the restaurants and reservations was a headache to do so. Staff was pretty friendly overall but occasional issues. The place was clean minus some hard to spot areas. Definitely should’ve had more things included with the package. Also the pool closing before 7 was a bummer."

"Kid friendly quiet beautiful view of condado nice area spaious,vending machines available cash only."

"The room I was in was dated in decor and the bathroom was old tile and seemed like it need a good update. The grounds were beautiful with flowers, bushes and greenery of all kind! The buildings themselves on the exterior could have been better maintained. For example, a lot of rust in areas, exposed old wood, and chipping paint. "

"Very nicely located"

"It was great"