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"The poolside and beachside seating was limited. Pool bar in more private area. People pretty nice and generally provide good service and seem happy to be there. The room was "tired" and was musty. Needed a dehumidifier. TV and AC also went out that both required maintenance. "

"Love "

"This hotel was in a great location and has a beautiful view. We booked the bi-level premium suite and really expected it to blow us away for the price. It was nice, but very dated. The carpet was old (and still wet on the stairs when we first arrived), you need two people to open the sliding glass doors on the balcony, the pictures show a sink in the kitchenette but there isn't one, and the refrigerator was one of the smallest ones I've seen. The tiles were cracked in the master shower, and the hot water heater is bipolar. In the morning you can barely cut it on before it burns you, but by the afternoon, you can't get it hot at all. I didn't notice when booking that there is an additional $50 per day resort fee that will be added to your bill. Unlike most Hiltons, you also do not receive a complimentary breakfast. The breakfast buffet is $35 per person. There are a good variety of restaurants on site, but they are also pricey. There are several local restaurants around that are great quality and more affordable, but we were told that we couldn't bring any outside food to the pool area. They literally check your bookbag every time you go to the pool for glass, speakers, and outside food. The first 2 being understandable, but this means you are stuck ordering off their poolside menu that includes a $24 burger and $20 grilled chicken sandwich. There are plenty of chairs which was nice compared to some resorts. Overall, we had a great time, but I wouldn't rebook at this hotel. "

"I recently stayed at the Princess Grand Resort and unfortunately my experience was extremely disappointing. From the moment we arrived, there was a very strong sewage odor in our room and throughout several areas of the resort. The smell was overwhelming and made it difficult to feel comfortable during our stay. The toilet in our room was also constantly clogging after almost every use, which was very inconvenient and clearly shows there are maintenance issues that need attention. On top of that, the fire alarm would go off every time we took a shower. Security had to come knocking on our door each time to check why the alarm was triggered, which happened repeatedly and disrupted our stay. What made things even more concerning was that many of the staff members themselves were openly complaining about the sewage issues and the difficult working conditions at the resort. Hearing this from employees made it clear that these problems are ongoing and not just a one-time issue. Overall, the resort looks nice in photos, but the serious maintenance and sanitation problems made the stay very unpleasant. For the price we paid, we expected a much higher standard. Unfortunately, I would not recommend this resort based on our experience."

"Resort was kept really clean and the staff was simply amazing during our stay March 10-15th. I can’t say enough great things about this resort ! Def would recommend majestic elegance and hopefully u will meet Pedro during your stay. Hands down the best server we had!!"

"Amazing "

"Transport to and from airport fast and easy . The place is very nice. Workers are fabulous."

"Hotel was spectacular! Food was amazing, water slide was incredible. The arcade and bowling alley were cool, a little expensive. Beach was less than we expected. Too many boats, seaweed and no waves but the water was clear. Room was beautiful, beds were very comfortable. Shower was interesting…ish, my teenage daughter said with a smile. "

"Beds needed bed sheets. The bed cover felt durty. The trash was not picked up during our stay. Staf was excellent very helpfull. Property needs some haleay clean up windows and rail have chipping paint and oxidation "