"The location of this property was excellent! Staff was super friendly and helpful. It was very clear, and breakfast was delicious. I definitely recommend this hotel!"
"Very relaxing , quiet and zen hotel. Room was beautiful and food was great everywhere including the breakfast buffet. I think the best part of the hotel is the beach access (sun beds included in the price). The only thing is staff could provide higher quality service for the price - they provided conflicting information about the resort facilities at points and didn’t bend over backward to offer transportation to restaurants/spa across the highway; and you have to specifically request them to pick you up at your villa otherwise you have to walk 5-10 minutes to the front lobby to catch the shuttle. We also asked them to book a restaurant for us and they said they were working on it and just never gave us a call back.
Also note that you must make restaurant reservations in advance of your stay. There are 2 different hotel locations so the restaurants and rooms/spa are spread out between the two and you need to take the shuttle to get across the highway to the other location."
"We had a short stay as we were heading to Nazaré after the first couple of days. Unfortunately, the airport mismanaged someone our luggage which was nerve-wracking to say the least. The hotel staff was very helpful in assisting us with managing the return of our bags before we had to travel to the next destination. The room was fairly small but we were comfortable. Not much to offer in terms of amenities outside of a decent breakfast but we just needed a place to rest our heads."
"Upon arrival the reception staff were very helpful, supported us with where to park which is a chargeable car park nearby. The room was not ready as we arrived early, we were expecting a call to confirm when it was ready, that didn’t come, and we eventually went to check back at reception at 5 and managed to get into our room at this time. The room was very comfortable and spacious. Great room facilities. The downside was the pool area and changing rooms both inside and out, these are not to 5* standard, there is lots of damage, non locking doors, damage to pool tiles and the pool could be cleaner. The beach near by was very nice, the one to the left of the boardwalk is nicer than they closer to the main moana restaurant, white sand, clear water, although many jellyfish so something to be careful of. Great grocery store across the roof from hotel and some lovely little shops to wander around, plus the Troia festival was on which was a lovely vibe."
"Checking in was the most confusing process I've ever encountered. They still have last year's check in instructions up, which are no longer valid. It was a nightmare finding the front desk. The apartment was clean and okay. The kitchen is not equipped to make a proper meal. Washing machine doesn't work. Sadly we were very disappointed."
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