Does Jacy'z Hotel & Resort have a pool?

Yes, this property has 2 Indoor pools and a seasonal outdoor pool.

How much does it cost to stay at Jacy'z Hotel & Resort?

As of 2026/2/26, prices found for a 1-night stay for 2 adults at Jacy'z Hotel & Resort on 2026/3/12 start from 6303.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Jacy'z Hotel & Resort pet-friendly?

Yes, Jacy'z Hotel & Resort allows dogs (limit 1 total). There's a fee of SEK 300 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Self parking is available for SEK 350 per day.

What time is check-in at Jacy'z Hotel & Resort?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Where is Jacy'z Hotel & Resort located?

Located in Centrum, this luxury hotel is within a 15-minute walk of Nya Ullevi Stadium and Liseberg Amusement Park. Gothenburg Tramway Museum and Valhalla Swimming Hall are also within 15 minutes. Ullevi Södra Tram Stop is 8 minutes by foot and Ullevi Norra Tram Stop is 9 minutes.

Jacy'z Hotel & Resort Reviews, Deals & Photos 2026

About the neighborhood

Located in Gothenburg, Jacy'z Hotel & Resort is in the city center. Poseidon Statue and Haga Church are local landmarks, and some of the area's attractions include Liseberg Amusement Park and Gothenburg Tramway Museum. Maritima Museum and Universeum are also worth visiting. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Gothenburg travel guide

10/10 Excellent

Sonya

2025/12/31

Liked: Cleanliness, property conditions & facilities

Had an amazing stay and time at Jacy’z. I Would highly recommend it to anyone needing a break, didn’t even need to leave the hotel as it had everything. Taha at reception made the stay exceptional and honestly, I’m already looking to come back! Amazing service provided by Taha and Jacy’z would not be Jacy’z without him.

Stayed 2 nights in Dec 2025

10/10 Excellent

Shaena

2025/11/17

Liked: Cleanliness, staff & service, amenities

From check in to last day it was impeccable, staff where so kind and helpful, rooms where beautiful, spotlessly clean and so aesthetic, the spa was insane, if you do anything, just go do this spa, absolutely incredible! The pools/saunas/atmosphere/staff/food/drinks everything was just incredible!

Stayed 1 night in Nov 2025

10/10 Excellent

larsen Peter

2025/9/9

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super friendly staff, nice clean conditions, will stay again for sure

Stayed 1 night in Sep 2025

10/10 Excellent

Christian

2025/9/18

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay there again

Very nice stay. Hotel really surprised me positively. Great atmosphere, nice room, great dinner at the Asian restaurant and - for hotel standard - good gym.

Stayed 1 night in Sep 2025

10/10 Excellent

Linda

2025/10/5

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooms were spotless, and the bed was incredibly comfortable and spacious. The spa was wonderfully relaxing and enjoyable — I only wish they offered treatments as well. The staff were exceptionally helpful and polite, making the stay even more pleasant. Overall, I absolutely loved my time here!

Stayed 1 night in Oct 2025

10/10 Excellent

Olivia

2025/9/19

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Defo stay again!

Everything was amazing. So many bars and restaurants in one place. Indoor and outdoor pools. Relaxation areas.

Stayed 2 nights in Sep 2025

10/10 Excellent

Amy

2025/7/7

Liked: Cleanliness, amenities, property conditions & facilities

Had a great stay. Beautiful hotel, easy check in and loved the spa experience. Room was very quiet and clean. Highly recommend.

Stayed 1 night in Jul 2025

10/10 Excellent

Maria

2025/3/12

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Very nice and ambient hotel Food and beverage are outstanding Lovely atmosphere Beautiful spa

Stayed 2 nights in Mar 2025

10/10 Excellent

Ruwaila

2025/2/18

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing stay

Amazing everything was so good! clean hotel with incredible facilities, beautiful place and friendly staff

Stayed 1 night in Feb 2025

10/10 Excellent

Phil

2025/6/27

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel, had a great stay, it is a bit of a walk to the centre of town, about 25 mins, but otherwise excellent, the breakfast spread is probably the best I’ve seen anywhere and I’ve travelled a lot. Overall excellent.

Stayed 1 night in Jun 2025

10/10 Excellent

Monique

2025/5/18

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a fantastic stay here at Jacy'z and it was my second visit. On this visit it was quite quiet, which I enjoyed, particularly as I had a chance to participate in all the amenities in a calmer atmosphere. Friendly and hard-working staff.

Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

2025/4/1

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loove it

Love this place. Clean, comfortable, nice vibe, good breakfast. The only negative thing I can think of was the small towels and the location being a bit far from the city.

Stayed 1 night in Mar 2025

10/10 Excellent

Lisa

2025/6/3

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing service 5 star service. Highly recommend. I would come back no hesitation. ⭐️

Stayed 1 night in Jun 2025

10/10 Excellent

Danielle

2025/5/7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jacy'z loves up tk the hype and more!

What can I say.. This hotel certainly lives up to the Hype this drew me to book Jacy'z. Booked an overnight stay with use of spa. Decor is out of this world, facilities, great music in general areas. Staff are helpful and friendly. Highly recommend!

Stayed 1 night in Apr 2025

10/10 Excellent

Bennise

2025/3/8

Liked: Staff & service, amenities, property conditions & facilities

The service was welcoming, housekeeping was helpful. The dark room experience was 10/10 you just don’t know how needed it is until you book it!!!

Stayed 1 night in Mar 2025

6/10 Okay

Esther

2025/2/20

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Overall average, staff were not really helpful, staff was not welcoming. Clean room

Stayed 1 night in Feb 2025

8/10 Good

debbie

2025/3/15

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay and only improvements would be a phone in the room as if anything wrong in room you have to physically go to reception. Everyone getting spa time at the same time of day is too much and should be spread out to avoid crowding. I would point this out at check in and offer upgrades at that point if required.

Stayed 2 nights in Mar 2025

6/10 Okay

shantae

2024/12/20

Disliked: Staff & service

birthday

lack of communication & took ages for my room to be sorted , wasn't informed that i would need to pay extra for the spa . service at gogo restaurant was amazing from my server & receptionist at front desk who booked me in last minute

Stayed 1 night in Dec 2024

8/10 Good

Simone

2025/3/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning hotel

The stay was very good. The spa was stunning. It was very busy so nowhere to rest as all beds were taken. There was no tea or coffee facilities in the room. The bar is expensive too! Our check in wasn’t great, there was no explanation how to use the lift, what floor our room was on, if the spa access was valid on the second day and what time, we had to keep pestering, basic information should be explained at check in. Also our session was 3:15 but only checked in at 3 so had to rush to get to spa to get our 2 hours. But overall worth the trip, the hotel is beautiful! ❤️

Stayed 2 nights in Mar 2025

10/10 Excellent

Vivienne

2025/4/23

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great experience. Only stayed at the hotel for 1 night but I tried to experience majority of things going on. Part of my night included two hours in their pool club, access to steam room, sauna, heated pool(s), service on day beds. Although because it does get quite busy it's hard to get a day bed near the upstairs pool, but if you want quiet there is a fire room away from the pool which has an ample amount of day beds. Staying in the medium JQ room which is higher up in the building, great design, able to cast to TV, and connect to Bluetooth speaker, mini bar (prices weren't too bad). Bed was interesting, it was a little softer than I would like but that's down to personal preference. Didn't get to experience the JQ bar, I believe it's closed certain days of the week. Had dinner at the Gogogaga restaurant, wasn't really a fan of the food. The drinks were good. Drinks at the lobby bar was nice, background music and can play games with friends I definitely would stay again. I would like to try the large rooms, and try the Jacyz rooms (which are lower in the building so don't have much of a view but are cheaper)

Stayed 1 night in Apr 2025

6/10 Okay

Divia

2025/1/4

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

Fine, though less than expected.

The hotel room was nice, though we stayed in the JQ upper floors, and there the rooms, for example, did not have drawers in the night stands, didn´t have much closet space, did not provide additional toiletries, etc. Overall the room was pretty but very basic in its functionalities. The breakfast was really good, which we enjoyed. Would be nice to have more vegan and lactose free options. The spa was also very basic, with one dry and one steam sauna, and a couple of pools. The warm pool was VERY unhygienic with dirt specs floating all around. This is the main reason for my lower grade of the hotel. We also did not like the feeling of so many add-ons. Stay longer for x amount of money, take the robe for x amount of money, etc etc. One gets the feeling of being commodified and like they´re after your money.

Stayed 1 night in Dec 2024

8/10 Good

Rennie

2025/3/17

Liked: Cleanliness, amenities

Where do I start ... overall the place was lovely the hotel room was really nice clean , the decor was really nice the atmosphere was amazing the staff was amazing except one at the restaurant he refused to give us food and said to us that we were over fully booked thank God there was a nice gentleman in the mini bar I didn't catch his name but he was so helpful and we sat at the mini bar and then he made sure that we got a space to sit down in the actual restaurant and we was able to actually have some food. its a shame alcohol wasn't allowed in the rooms only in the spa , also I wasn't happy that there wasn't no shops around so in the middle of the night if I wanted something to eat there wasn't nothing to eat. I also would say why don't the rooms have a usc c port and a usb port as that a universal thing and it would be easier to charge your phone or tablet. I did not appreciate going downstairs speaking to someone behind the desk for them to see what I look like asking them for towels because we ran out they took an hour to come up and bring the towels when we got the towels they were hand towels which we asked for body towels which wasn't unacceptable.

Stayed 1 night in Mar 2025

6/10 Okay

Jessica

2025/4/12

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff give different prices :(

A stunning hotel with a great atmosphere. Games, table tennis, shuffle boards, pool table and interactive golf all free of charge. Complimentary tea/coffee/water on level 3. Room was clean, comfortable & had robe and flip flops provided. Close-ish to town centre (15-20 mins walk). We also had the option for late check out until 1pm (100SEK/ £8 per extra hour). Be aware that Archie’s restaurant is only open Fri-Sun, but you can have Archie’s food in the lobby area for the other days. Great cocktails at Gogogaga skybar. Cons: We were denied being served at the pool club due to our session being almost over (It was 4:50pm. We still had 25 minutes and only wanted 2 cocktails). Later that eve, we asked if we could change the pool access time for the next day to a later time slot & were told we had to pay £28pp to create a new booking. The lady at reception said if we had asked at check in, it would have been free. I was a bit annoyed considering this wasn’t given as an option at check in,nor did I feel I had to make a new booking considering this was included in our stay. To make matters worse, we ended up paying for the later time slot but at check out were told by a different receptionist that we didn’t have to make another booking & it could have been moved for 100 SEK/£8. We didn’t get the money refunded.

Stayed 2 nights in Apr 2025

10/10 Excellent

Samina

2025/11/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was great, staff are very kind and attentive. Bar staff however wanted to charge me for water but I got it free from the restaurant. Breakfast didn’t have many warm options. The hotel itself is beautiful with many things to do. The rooms and lobby area are clean. Overall the stay was fantastic

Stayed 1 night in Nov 2025

10/10 Excellent

Tracy

2025/7/23

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing and unique ambiance, wonderful amenities, excellent breakfast and great location. Would highly recommend.

Stayed 2 nights in Jul 2025

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Jacy'z Hotel & Resort Reviews

Wonderful

9.4

9.4

9.2