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"Sunday receptionist woman clearly doesn’t like her job. She was rude and dismissive. First room I was in had really wet carpet. Someone came to check it out and gave me a different room. Pool bar was good as was the food. Wanted to try the steak restaurant but it was closed."

"Carpets needed cleaning. They overused cleaning chemicals to cover up mold and mildew in our room. There was visible mildew on the curtains. The room was always damp even with the A/C set at 72."

"Pool amazing. Love different options Need help with… No one cleaning up drink cups, no tennis channel, no smart TV, both restaurants have same menu, bed very soft and lumpy, limited staff at restaurants and bar so slow service, need 2 free water bottles, inside person told me property owned by Marriott so no perks for Hyatt status like no late checkout. Couldn’t reach property easily before visit. Front desk won’t answer if busy and you can’t leave a message. Concierge has no voice message. Good … Superb accommodations overall with porches and comfy AC, great space, kitchen has basics, Bathrooms impressive, staff very nice, guests very nice, some fun activities like wine glass painting (warning no wine tasting as promoted though) loved all the waterfalls. "

"Property could use an updating. Pool and pool deck currently being renovated and not usable for the next several months. It's not actually a resort, it appears to be a condo in which the owners rent out the condo."

"The Pool and Pool Bar are amazing! The area has a lot to do including fishing, shopping, a zoo, a museum and a great harbor and downtown area. "

"Staff was rude "

"Nice location. Room were very worn and outdated. Windows do not open and no balcony. It’s okay for a few night, but wouldn’t stay longer than that. "

"When we checked in they gave us a room that was very outdated. The pipes from the sink was leaking and I slipped when I went into the washroom. They did accomadate us"

"The resort was very clean and the staff from Cleaning, servers to front bellman were extremely courteous and helpful"