Is The Sovereign pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Sovereign?

Self parking is free at this property.

What time is check-in at The Sovereign?

Check-in start time: 2 PM; Check-in end time: midnight.

Where is The Sovereign located?

Located in Downtown George Town, this hotel is within a 10-minute walk of KOMTAR, Hin Bus Depot Art Centre, and New World Park. Penang Times Square and The Top at Komatar are also within 10 minutes.

The Sovereign Reviews, Deals & Photos 2025

2/10 Terrible

Verified traveler

2020/4/1

Disliked: Cleanliness, staff & service, property conditions & facilities

Stay almost a month due to MCO, terrible Wifi and cleanliness staff is not friendly House Keeping is not always being done until you asked for it Condition of the room is terrible Ants can be spotted every where

Stayed 6 nights in Mar 2020

8/10 Good

Rasiti

2020/3/12

Liked: Cleanliness, staff & service, room comfort

Great location for my trip

Stayed 1 night in Mar 2020

8/10 Good

Ai Ling

2020/1/2

Liked: Staff & service

Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveler

2019/11/2

Disliked: Property conditions & facilities, room comfort

Stayed 1 night in Oct 2019

8/10 Good

Nadia

2019/9/22

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

2019/6/22

Stayed 1 night in Jun 2019

2/10 Terrible

edward, penang

2019/4/22

Disliked: Staff & service, amenities, property conditions & facilities

给的钱是deluxe double ensuite 的钱，不过照片和房间完全是天和地，风扇都还没装上去，却和我们说这个是新design 够力的没有下次了

Stayed 2 nights in Apr 2019

4/10 Poor

TK

2019/4/2

Disliked: Cleanliness, property conditions & facilities, room comfort

the towel was no change and torn. soap was not given.

Stayed 4 nights in Mar 2019

4/10 Poor

Verified traveler

2019/3/5

Disliked: Property conditions & facilities, room comfort

I stayed at 1st floor, room floor unsecured, old wood floor, can see through below, it also makes sound when we stepped on it, so disturbing coz i bring my baby. Blanket and bedding seems like not clean (might be) but no odor. Room not as in photo, im quite disappointed. No tv remote. Have aircond remote but malfunction. Room door hard to open, stuck to open from outside, inside much easier. Overall, what I paid is not worth what I get

Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

2019/1/31

Liked: Cleanliness, staff & service, property conditions & facilities

3rd time been here. so far so good.

Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

2018/12/30

Liked: Cleanliness, staff & service

Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveler

2018/12/29

Disliked: Property conditions & facilities

Stayed 3 nights in Dec 2018

8/10 Good

Azima

2018/12/18

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

2018/12/11

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

2018/12/10

Disliked: Cleanliness, property conditions & facilities, room comfort

location not bad，but others.....

Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

2018/12/4

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Hotel room maybe given not up to par, As bathroom is open top share with bedroom not so good. Still in renovation part of the units in hotel

Stayed 1 night in Nov 2018

6/10 Okay

Nam

2018/11/12

Wi-Fi service

We stay at the rear building and the WIFI is down at the rear portion until we check out. Very sad and disappointed.

Stayed 3 nights in Nov 2018

8/10 Good

Mr Lee

2018/11/7

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Oct 2018

6/10 Okay

Witold

2018/10/31

Disliked: Cleanliness, property conditions & facilities, room comfort

Not so clean.....

Stayed 4 nights in Oct 2018

4/10 Poor

Verified traveler

2018/10/19

Disliked: Cleanliness, property conditions & facilities, room comfort

Nice view from outside, but the room are different from what we get. Room are dirty, no bottles water provide, no tv, no boiling water facility & no sleeping lamp, please think twice if you plan to stay here with family. Only suitable for back packer & single traveler.

Stayed 1 night in Oct 2018

4/10 Poor

Abe, Melbourne australia

2018/9/27

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

We checked out earlier because of the condition of the room

Stayed 3 nights in Sep 2018

8/10 Good

joejele, Malaysia

2018/9/24

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2018

4/10 Poor

K2891SP

2018/9/13

Disliked: Staff & service, property conditions & facilities

See if you are the lucky one... Read on >_<

Booked this hotel due to its cheap deal and heritage style... so I am prepared not to have much expectation on it. No lift. So carry your own luggage. Let me introduce some of their rooms: Room G102 Door spoilt, difficult to open and close, ppl can peep through from outside. Fridge with water leaking. Aircon not cold. Room G103 Aircon not cold. Both rooms have no doors to separate sleeping area and toilet/shower. Room G105 better and bigger. But aircon and fan are noisy. Not sure if it's dampness causing the mouldy smell. Those rooms near the reception or those at ground floor are better than those at level 2. But overall, no noise reduction between rooms, no toiletries, no hair dryer, no kettle, no tv signal. Complimentary breakfast are kuehs, toast, diluted coffee, tea bags... decent breakfast so don't compare with those hotel international breakfast buffet. Seen three receptionists (one at a time), not sure their shift will change or fixed. Ard morning to noon (don't seems like a Malaysian): Not so friendly, gets irritated easily. Evening to night (a slimmer middle aged lady): Make an effort to check on the problem. Midnight to morning (a guy): Willing to change the rooms when requested and passed message after his shift. I prefer the lady who prepared breakfast cos she is the friendliest person in this hotel. Try to chit chat with her, at least she will smile back. Location of this hotel is actually not bad... but there are definitely better hotels just a few steps away.

Stayed 2 nights in Aug 2018

6/10 Okay

Mohd Ismadi

2018/9/4

So so Ok

Stayed 2 nights in Aug 2018

4/10 Poor

zack

2018/9/2

Disliked: Cleanliness, staff & service

Nice locality

The room was not ready by 2.00pm. No towels were readily placed in room. The attitude of the front office staff was terrible.

Stayed 1 night in Sep 2018

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