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Reviews of The Prestige Hotel Penang

4.5 out of 5
The Prestige Hotel Penang
8 Gat Lebuh Gereja, George Town

Reviews

9.2

Wonderful

Rating 10 - Excellent. 287 out of 407 reviews" "
Rating 8 - Good. 90 out of 407 reviews" "
Rating 6 - Okay. 20 out of 407 reviews" "
Rating 4 - Poor. 7 out of 407 reviews" "
Rating 2 - Terrible. 3 out of 407 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

T Ramani Kovalan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to thank all the staff who have been helpful and courteous during our stay especially the Nepalese workers.
Stayed 3 nights in Apr 2024
Response from The Prestige Hotel Penang on 2024/4/22
Dear T Ramani Kovalan, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

Shravan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was really good...the places to be visited are all nearby...
Stayed 2 nights in Apr 2024
Response from The Prestige Hotel Penang on 2024/4/12
Dear Shravan, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

JULIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Siobhan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly beautiful hotel with really friendly and helpful staff. Great amenities and exceptional service. Highly recommend.
Stayed 6 nights in Mar 2024
Response from The Prestige Hotel Penang on 2024/3/29
Dear Siobhan, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Lots of dining options
Stayed 2 nights in Mar 2024
Response from The Prestige Hotel Penang on 2024/3/29
Dear Patricia, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel and great staff.
Stayed 4 nights in Mar 2024
Response from The Prestige Hotel Penang on 2024/3/29
Dear Simon, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as imaged..close to shopping..beautuful rooms and pool area
Stayed 3 nights in Mar 2024
Response from The Prestige Hotel Penang on 2024/3/18
Dear Sheila, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

8/10 Good

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all in all a good hotel in penang.
Stayed 2 nights in Mar 2024
Response from The Prestige Hotel Penang on 2024/4/12
Dear Christian, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

ASHOK LALCHAND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Gunalan, Ann Arbor

Stayed 2 nights in Feb 2024

10/10 Excellent

GiGi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Donald, Winnipeg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Ken Yin sang

Stayed 3 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Gorgeous room but no beauty sleep
Very stylish design but the bedroom is not comfortable - the aircon panel has a bright green indicator facing the bed and the clock panel with bright green letters make it very jarring for those sensitive to light. my sleep quality is quite poor as a result. Our suite has the bedroom on top but toilet is below so for those who need the toilet in the middle of the night , this room is not the best. The minibar offers some snacks , beer and a complimentary bottle of wine which is a nice touch Hotel.com members don't get any privileges here unfortunately
Stayed 2 nights in Jan 2024
Response from The Prestige Hotel Penang on 2024/1/15
Dear Guest, thank you for choosing to stay with us and for sharing your stay experience. Your feedback is essential to us as it helps us identify areas for improvement and ensure a better experience for our guests. We sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

Kian Boon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Jacqueline

Liked: Cleanliness
Stayed 2 nights in Dec 2023

6/10 Okay

Tobias

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property in a great location in Georgetown. This is certainly going to be our go to place next time we visit. Staff was very helpful with parking.
Stayed 5 nights in Nov 2023
Response from The Prestige Hotel Penang on 2023/11/27
Dear Christopher, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

Ken Yin sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staffs were wonderful and helpful… for sure will stay there again if ever visit penang.. Breakfast staffs were also very good..
Stayed 4 nights in Oct 2023
Response from The Prestige Hotel Penang on 2023/10/24
Dear Ken Yin Sang, Thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

8/10 Good

TACHENG

Stayed 2 nights in Sep 2023

8/10 Good

Roberto, miami

Stayed 2 nights in Aug 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2023

10/10 Excellent

Stewart

Stayed 1 night in Jul 2023

8/10 Good

DE SOUZA MARC

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was hospitable n pleasant u would stay there again when I visit penang
Stayed 4 nights in Jul 2023
Response from Melvin Ooi General Manager on 2023/7/20
Dear guest, Thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay Prestigious

10/10 Excellent

Yvonne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memorable stay
Greeted by friendly and attentive staff
Stayed 2 nights in Jun 2023
Response from Melvin Ooi General Manager on 2023/7/6
Dear Yvonne, Thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay Prestigious,

10/10 Excellent

Noriko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a nice stay, except for the late checkin which is expected to be 3pm but delayed, however it provided welcome drink and some snacks at a nice place so it still be okay. Room was really nice, totally enjoyed about it.
Stayed 2 nights in Jun 2023
Response from Melvin Ooi General Manager on 2023/6/20
Dear Noriko, Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay prestigious,

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are well furnished and in tip top condition. Complimentary mini bar and movies were a nice gesture.
Stayed 2 nights in Jun 2023
Response from Melvin Ooi on 2023/6/17
Dear Lawrence Great that you enjoyed your stay with us and we hope to see you again soon.RegardsMelvin OoiGeneral Manager

10/10 Excellent

Tony

Great comfort and location
Wonderful hotel, great seeing and extremely comfortable rooms.
Stayed 2 nights in May 2023
Response from Melvin Ooi on 2023/6/17
Dear Tony,Tha nk you for the perfect rating and we hope to see again soon.Regards,Melvin OoiGeneral Manager

10/10 Excellent

andy, Avondale Heights

Stayed 2 nights in Apr 2023
Response from Melvin Ooi on 2023/6/17
Dear Andy,Thank you for the perfect rating and we hope to see you again.Regards,Melvin OoiGeneral Manager

8/10 Good

Bissan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, central and modern
Stayed 3 nights in May 2023
Response from The Prestige Hotel Pg on 2023/5/8
Dear Ying, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay Prestigious, Melvin Ooi General ManagerHighlightDear Bissan Warmest greetings from The Prestige Hotel, Penang.Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us and thank you for your highlight. We will look into this to improve our guest experience. We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again!Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Beth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved, would stay again!
Great location, loved the ambiance of the place. Quite an interesting concept (it's designed after a movie of the same name). Staff were overall helpful. The beds and pillows and linens were sooooo comfortable. Very clean hotel.
Stayed 3 nights in Apr 2023
Response from The Prestige Hotel Pg on 2023/5/8
Dear Beth, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay Prestigious, Melvin Ooi General ManagerHighlightDear Eva, Warmest greetings from The Prestige Hotel, Penang.Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us and thank you for your highlight. We will look into this to improve our guest experience. We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again!Stay Prestigious, Melvin Ooi General Manager

8/10 Good

CHUI HEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Apr 2023
Response from The Prestige Hotel Pg on 2023/5/5
Dear Chui Hee, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for the rating given! It's heart-warming to hear that our service is up to your expectations! Hope to see you again! Stay Prestigious, Melvin Ooi General ManagerBad ReviewDear Guest, Warmest greetings from The Prestige Hotel, Penang!Thank you so much for choosing to stay with us. We sincerely apologize for the inconvenience caused during your stay. Rest assured that we have taken your feedback into serious consideration and are now taking the necessary actions to provide an exceptional guest experience. I hope that we could slowly regain your trust in our organization should you give us the opportunity in the near future.Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Gordon Shi Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The whole building is beautiful and room is clean and well maintained. Staff is extremely helpful and polite. Enjoyed my stay in the hotel a lot. Will surely revisit the hotel again.
Stayed 2 nights in Apr 2023
Response from The Prestige Hotel Pg on 2023/5/5
Dear Gordon, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Henry, Closter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Close to restaurants and old town
Stayed 3 nights in Apr 2023
Response from The Prestige Hotel Pg on 2023/5/5
Dear Henry, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Shu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are efficient, well trained, very helpful, happy and nice. Pleasant stay
Stayed 2 nights in Apr 2023
Response from The Prestige Hotel Pg on 2023/4/20
Dear Shu, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

YU YUN

Stayed 1 night in Apr 2023
Response from The Prestige Hotel Pg on 2023/4/20
Dear Yu Yun, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for the rating given! It's heart-warming to hear that our service is up to your expectations! Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from The Prestige Hotel Pg on 2023/4/20
Dear Daniel, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for the rating given! It's heart-warming to hear that our service is up to your expectations! Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Yu Jing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and newer hotel in down center. It takes 10 minutes walk without sidewalks to get to good dining area.
Stayed 4 nights in Apr 2023
Response from The Prestige Hotel Pg on 2023/4/12
Dear Yu Jing, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

6/10 Okay

Ming Yau

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
cleaning needs to improve. can see obvious dust. breakfast is lousy. actually nothing special even a street street is better.
Stayed 1 night in Mar 2023
Response from The Prestige Hotel Pg on 2023/4/7
Dear Ming Yau, Warmest greetings from The Prestige Hotel, Penang.Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us and thank you for your highlight. We will look into this to improve our guest experience. We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again!Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Elizabeth P.

Stayed 2 nights in Apr 2023
Response from The Prestige Hotel Pg on 2023/4/7
Dear Elizabeth, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for the rating given! It's heart-warming to hear that our service is up to your expectations! Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. I found the staff to be very professional and courteous. My room was very spacious and comfortable. The pool area, although not huge, was a great place to cool off. The hotel is close to dining areas like Little India and the Jetty area.
Stayed 4 nights in Mar 2023
Response from The Prestige Hotel Pg on 2023/3/21
Dear Dale, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

6/10 Okay

Vivian

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overpriced for this type of room and facilities. The lighting should be brighter, especially along the corridors.
Stayed 2 nights in Mar 2023
Response from The Prestige Hotel Pg on 2023/3/21
Dear Vivian, Warmest greetings from The Prestige Hotel, Penang.Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us and thank you for your highlight. We will look into this to improve our guest experience. We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again!Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Wai Yeng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from The Prestige Hotel Pg on 2023/3/21
Dear Wai Yeng, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for the rating given! It's heart-warming to hear that our service is up to your expectations! Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

8/10 Good

James

Stayed 2 nights in Feb 2023
Response from The Prestige Hotel Pg on 2023/3/21
Dear James, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for the rating given! It's heart-warming to hear that our service is up to your expectations! Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Judi-Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, lovely big room, comfortable bed, cool bathroom. The rooftop pool and view from the pool was amazing. Staff were friendly and helpful, although we occasionally had problems with a language barrier most had very good English. Breakfast very nice with a decent selection. Location of the hotel was great easily walkable to the tourist attractions of Georgetown and a cheap Grab ride to Penang Hill, Gurney shopping malls, beaches and airport. Reception staff also very helpful with ordering Grab for us. Really enjoyed our stay.
Response from The Prestige Hotel on 2022/12/29
Dear Judi-Ann,Warmest greetings from The Prestige Hotel, Penang.Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again!Stay Prestigious,Melvin OoiGeneral Manager

10/10 Excellent

Geraldine

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Had a great time at Prestige Hotel! The staff were excellent, highly recommend it.
Stayed 3 nights in Dec 2022
Response from The Prestige Hotel on 2022/12/23
Dear Geraldine,Warmest greetings from The Prestige Hotel, Penang.Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again!Stay Prestigious,Melvin OoiGeneral Manager

10/10 Excellent

Delong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service and staff provided outstanding services. highly recommended.
Response from The Prestige Hotel on 2022/12/22
Dear Delong,Warmest greetings from The Prestige Hotel, Penang.Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again!Stay Prestigious,Melvin OoiGeneral Manager

8/10 Good

rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & value for stay
This is my 2nd times stay this hotel . Hotel room is still looks news n comfortable.
Stayed 1 night in Dec 2022
Response from The Prestige Hotel on 2022/12/9
Dear Rebecca,Warmest greetings from The Prestige Hotel, Penang.Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us and still choose us as your place to stay! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again!Stay Prestigious,Melvin OoiGeneral Manager

8/10 Good

Eamon

Liked: Staff & service, amenities, property conditions & facilities
This is a relatively new hotel, so everything was fresh and new. The staff were excellent and the breakfast in the Glasshouse was very good. Great location near Weld Quay and the room was very bright and spacious. I will gladly return.
Response from The Prestige Hotel on 2022/12/9
Dear Eamon,Thank you for staying with us. we are please to know that you had a wonderful time with us. See you again!Stay Prestigious.Melvin OoiGeneral Manager