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Reviews of Muntri Grove

3 out of 5
Muntri Grove
127, 129, 131A – F, Lebuh Muntri, Georgetown, George Town

Reviews

9.2

Wonderful

Rating 10 - Excellent. 135 out of 194 reviews" "
Rating 8 - Good. 46 out of 194 reviews" "
Rating 6 - Okay. 5 out of 194 reviews" "
Rating 4 - Poor. 8 out of 194 reviews" "
Rating 2 - Terrible. 0 out of 194 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for exploring historic Georgetown. Friendly and welcoming staff
Stayed 5 nights in Mar 2024

8/10 Good

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very large nice room. Swimming Pool a bonus. Only drawback can be noisy at night
Stayed 1 night in Jan 2024

10/10 Excellent

ALAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two words....Eight Stars. A five stars experience, the staff were exceptional. Joice, Ragu and Saeje merits the remainder 🌟.
Stayed 8 nights in Jan 2024

10/10 Excellent

Graham

Stayed 5 nights in Jan 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and Smelly and just uncomfortable.
The staff is amicable and lovely but unfortunately, this is not enough to make a stay pleasant. Upon entering my room there was a terrible smell of urine everywhere. You can tell the room had not been properly cleaned. The refrigerator edges are so dirty I was afraid to touch it with bare hands, I found black hair all over the sink....my hair very blonde. The bed was incredibly hard, it felt like sleeping on the floor. My back has been sore the whole stay. The sheets didn't seem to be washed as they smelled of urine and we musty. This property is not well looked after. I am very surprised at all the positive reviews as it is very rundown and not in the most hygienic of conditions. Every inch of the room was dirty and unkempt. It is a shame because they have the nicest staff.
Stayed 2 nights in Nov 2023
Response from R.Ragu on 2023/11/9
Dear Ronald,We are very sorry to hear that you were so disappointed with your stay at our hotel. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to details left something to be desired on this occasion - this is very unlike us. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our facility and preparing the rooms for upcoming guests, so it is strange that this happened. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

10/10 Excellent

Kay Wee

Stayed 3 nights in Oct 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muntri Grove is tucked away down a small street making a cozy place to come home to at the end of the day. All the staff greet you with a beautiful smile and make you feel welcome. This was my second stay here and staff remembered me from my first visit. My room was spacious, comfortable and clean. The bed was a little too hard for me but wouldn’t stop me from staying there again. I will recommend Muntri Grove to my friends.
Stayed 5 nights in Aug 2023

10/10 Excellent

Pak Yan

Stayed 1 night in Jun 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at Muntri Grove. The staff was incredibly kind and attentive, the room was beautiful and so large, and the pool area was lovely. Although the staff warned me about the music next door it was never so loud to be bothersome. I was lucky enough to be there for the monthly dinner series, if you are able to attend this I absolutely recommend as it was an amazing experience that really enhanced my trip.
Stayed 3 nights in Jan 2023

4/10 Poor

Sue

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sadly, this gorgeous wee heritage hotel has been compromised by an outdoor bar that has just opened next door. The bar has live & taped music playing extremely loudly into the wee hours. We stayed on the Friday night, having been supplied with earplugs by the staff. The music was so loud they made no difference at all, it was like trying to sleep in a nightclub. The music played until 3am even though the bar said its closing time was midnight (we couldn't beat it so we joined it until midnight). We had to check out & find another hotel for the following night. I felt really bad for the reception staff, they were very understanding but there is nothing they can do to remedy the situation for the guests.

4/10 Poor

Azlin

Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointing
Disappointing. Room was generally clean but mosquito net over the was filled with so much dust that I had to take antihistamines to stop coughing. Bedding was unsatisfactory- bedspread with no proper blanket or duvet. Uncomfortable to the skin and inappropriate, and inadequate. There is a very loud pub just beside the hotel playing pounding music on some nights (dance music with an out of tune live band) up to midnight. It made a decent hotel seem like a backpacker's retreat. We should have been warned about this on the website and not after having paid for the hotel. Reception assured us that the music would not reach the bedroom area but it was just as loud, as the soundproofing of the hotel was poor. There from the room door for example had slats which allowed noise and light in. I did not pay for a place that's so unreasonably noisy. Room was huge but the bathroom was weird - a small shower cubicle and a small toilet cubicle, both with glass doors and opened up directly into the living/sleeping area. Just not what one would expect in a good hotel. These issues spoilt what would otherwise have been a good hotel at a good location. For a hotel rated 9/10, this was shocking. Never coming back.
Stayed 2 nights in Dec 2022
Response from Ragu on 2022/12/25
Dear Azlin,Thank you for choosing us at Muntri Grove. We are extremely pleased to note your positive comments and many thanks for sharing your thoughts on us indeed feedback from guest serve as a great learning point for me and my teams to be better. We hope to provide a seamless experience next time.With regards to the noisy bistro, we have been trying to work things out with them so that our guests are not disturbed. As we are of course in the heart of a living, breathing city and traffic and sound are part and parcel of it, some guests don't mind this, while some are more sensitive and we try to alleviate the situation for them when this occurs. While the strict restoration impositions and respecting the heritage behind this, limitations existed on how much enhancing of the structure and interior fittings could be done, especially in soundproofing.However, we are very glad to know you were pleased with the hotel overall. We hope you will find the time to stay with us again and be able to truly experience and continue to meet your expectations.Warmest Regards,R.RaguResident Manager

4/10 Poor

Linh

Traveled with partner
Liked: Cleanliness, amenities
I would have given this place 5 stars for the beautiful hotel, immaculate and clean rooms and friendly staff. But my partner and I stayed for 6 nights and 5/6 nights we couldn't sleep because of the loud, open-air club down the street. They even have huge sub woofers on tree tops! Since the hotel is a heritage building, it does not have modern insulation that can keep out the noise (ex: the wooden room door has open slits on them, so no sound proofing from outside noises). The music would start playing around 9pm and would get progressively louder and louder until 2/3am in the night. When we finally get sleep at 3am, we woke up from the mosque prayers at 6am. Ear plugs do not help. First we were told it was the world cup, then the next day it was just a one time party, etc. We ended up switching three different rooms to try to get as far away as possible from the noise. Finally, on our last night, they moved us into a sister hotel down the street (which was far enough from the club that we could sleep). Really wished they had moved us from the start instead of getting our hopes up and making us pack every other day for a different room. It felt like they wanted to pretend it wasn't a problem until it was honestly too late for us (lack of sleep for consecutive nights was really grating on us). Jenny, one of the hotel receptionists was extremely nice throughout. The other receptionist felt more on the manager's side than the client's side which was a bit disappointing (he was t
Stayed 6 nights in Dec 2022

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful historic hotel nestled in the heart of Georgetown. Mr. Ragu warmly welcomed us and helped us settle in. He was so helpful and knowledgeable. Jenny at the front desk was very kind and helpful! We will definitely stay here again!
Stayed 2 nights in Oct 2022
Response from Shawn on 2022/10/24
Thank you for your review.

8/10 Good

Cheuk Ho

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I enjoy learning the history about this hotel, the setting and the atmosphere were great. But since it is a renovated building, the sound isolation was sort of terrible and I can hear people talking next door and walking upstairs.
Stayed 2 nights in Sep 2022
Response from Shawn on 2022/10/24
Thank you for your review.

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lovely break at Muntri Grove
Our room looked exactly like it did in the photos. Absolutely love the decor, was a mix of old and new. Bed was comfortable and I had the best few nights of sleep in a long time! Water pressure was also fantastic. Surrounding area is really quiet which I very much enjoyed. Hotel is located almost to the end of a street which meant that it was pretty much silent throughout the day. Loved that it was only a 5 to 10 min walk to amazing food and things to see. Staff were excellent, thank you guys for making it so enjoyable.
Our room with a King bed
Stayed 4 nights in Jun 2022
Response from Shawn on 2022/7/8
Thank you for your review

8/10 Good

YOKE CHING

Stayed 2 nights in May 2022
Response from Shawn on 2022/5/21
Thank you for the rating.

10/10 Excellent

Ong

Stayed 1 night in Mar 2022
Response from Muntri Grove Hotel on 2022/4/5
Thank you for the review.

10/10 Excellent

Hussin

Business traveler
Liked: Property conditions & facilities
Stayed 1 night in Jan 2022
Response from Muntri Grove Hotel on 2022/1/24
Thank you.

10/10 Excellent

Shahariz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally walkable to any part of the city from Muntri Grove. Great and warm hospitality by the staff. If you like peace and quiet, this is definitely the place to go. Can improve further on the water pressure though. Other than that, it was a perfect stay for my wife and I. Will definitely repeat the experience in the future.
Stayed 2 nights in Jan 2022
Response from Suraya on 2022/1/23
Dear Shahariz Greetings from Muntri Grove Hotel ,Penang Malaysia! We appreciate and thank you for choosing the hospitality of George Town Heritage Hotels while giving us a perfect rating about our hotel . I'm sure our entire staff enjoyed cater to your needs as much as you enjoyed your stay with us at Muntri Grove . We delighted to hear that you had a pleasant stay with us and would like to thank you for your positive comments on the services , facilities and our strategic locations . We are glad to know that we served you well ! Please do come again to Muntri Grove and all of us here look forward to be at your service again . Sincerely , Ms Suraia - Resident Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay as always! Lovely room, fab location.
Stayed 4 nights in Oct 2021
Response from Muntri Grove Hotel on 2021/10/25
Thank you!

10/10 Excellent

Kah Soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend in Penang
Lovely place. would go back again.
Stayed 2 nights in Oct 2021
Response from Muntri Grove Hotel on 2021/10/22
Thank you for the lovely review,

10/10 Excellent

KM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd time staying in this hotel. Best experience as always.
Stayed 1 night in Dec 2020
Response from Han on 2021/1/7
Thank you so much for staying with us.

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations. Hidden Gem
Exceeded expectations... this 2 story hotel is much better than hotels of higher star rating.. The staff were fantastic.. the rooms were very clean, spacious and well appointed. The manager is a gem and staff very accommodating.. its quietly hidden down a side street conviently located in the heart of Georgetown, and minutes away from major tourist hotspots and food spots/ blue manson etc will stay again. Being cycling friendly was a major plus as I was on a cycling road trip and pool upstairs was a pleasant relaxing bonus.
Stayed 2 nights in Sep 2020
Response from H on 2020/9/11
Thank you for your booking.

10/10 Excellent

Norhuzaimah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous place
Amazing room. Nice pool. Excellent services esp by Mr Fazli. Parking limited, with some options.
Stayed 2 nights in Aug 2020
Response from H on 2020/9/7
Thank you.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real Gem of a Boutique Hotel
Very friendly and helpfull staff at the perfect location. Nice pool area that will make your perfect weekend trip. Rooms are spacious and clean. Highly recommend this place!
Stayed 2 nights in Jul 2020
Response from Han on 2020/7/16
Thank you, Martin.

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, large and very clean room ! Fast and efficient check in and friendly staff. Good breakfast with daily specials in nice surroundings. Location is excellent in centre of town!
Stayed 3 nights in Mar 2020
Response from H on 2020/3/16
Thank you.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small quiet hotel in good location in the city, with attentive friendly staff. Large rooms, cool rooms which totally suited us. Nice pool and deck to return to after busy days out.
Stayed 6 nights in Feb 2020
Response from H on 2020/3/6
Thank you.

10/10 Excellent

Angela, Kent, England

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
This property really is worth a visit. A real hidden gem in the middle of George Town. The staff are so friendly, and will go out of their way, to make sure that your stay is perfect. The pool is a real god send. Extremely clean. A special thank you to Sam, who went above and beyond. Thank you doesn't cover it. If you are ever in Penang, worth a visit, as so close to all the sites.
Stayed 11 nights in Feb 2020
Response from H on 2020/2/22
Thank you.

10/10 Excellent

Brian&Tiago, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at The Muntri Grove Hotel for 12 nights over the Chinese New Year period. Throughout our stay the care and service we received was outstanding. Manager Fazli and his team were such warm friendly people. They really made our time at Muntri Grove very special. Our room was large, comfortable and well maintained. And the pool, an oasis of calm. The hotel was perfectly located in the old town area, close to everything we needed to make our holiday memorable. Five stars all the way from us. We will highly recommend this hotel to our friends.
Stayed 5 nights in Jan 2020
Response from H on 2020/2/11
Thank you.

10/10 Excellent

Pat, Scotland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean and comfortable rooms plus friendly and helpful staff made this quiet setting in the heart of the old town an ideal base for our party of four to explore Penang. Close to sister properties, Muntri Mews and Seven Terraces, it kept our eating out choices to a stroll away to extraordinary meals! Thank you, we’ll be back!
Stayed 2 nights in Feb 2020
Response from H on 2020/2/10
Thank you.

10/10 Excellent

MargaretG, Melbourne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived at Muntri, Fazli made us feel so welcome and like we were at home away from home. The rooms are spacious and clean with a day bed and a gorgeous mosquito net draped four poster. We were on a family holiday and all of us felt completely at home from the minute we arrived. Our breakfast every morning, although light, was always delicious especially the roti and the chicken porridge served by the very smiling and delightful Hansi and Shinii. Hansi very quickly remembered how we liked our coffee and also explain all the local dishes which changed each day, on the weekend they also do a wonderful local afternoon tea where Fazli himself makes the cakes. All in all we had the most wonderful stay for 8 nights and we will definitely be back. Thank Muntri Grove team for making our family holiday so special
Stayed 8 nights in Dec 2019
Response from H on 2020/1/4
Thank you.

10/10 Excellent

RB, Toronto

Traveled with family and small children
Liked: Staff & service, amenities
The service was excellent and the staff were super courteous and helpful. This made our stay very nice. The property is very nice, but is showing it's age in some small ways -- bathrooms are a little worn, with mould on the ceilings and around the sink and shower caulking. These are easily fixed so it's a bit strange that the hotel management doesn't seem to deal with this on a routine maintenance schedule. In one of the rooms we stayed in, the mosquito net around the bed was quite dirty and we had to get the staff to remove it. Again, shows a lack of attention to maintenance. Other than these few things, overall we were happy with our stay and found it to be good value for the price we paid.
Stayed 2 nights in Dec 2019
Response from H on 2019/12/28
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, very peaceful. Staff are lovely (with one exception) and it is just a nice relaxed vibe in a pretty hectic city.
Stayed 8 nights in Dec 2019
Response from H on 2019/12/21
Thank you.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms. Charming, helpful staff. Difficult access by car and limited parking, though. Noise throughout the night from neighbouring bars made sleep difficult on Saturday night.
Stayed 3 nights in Dec 2019
Response from H on 2019/12/17
Thank you for the review.

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm refuge in UNESCO Georgetown.
We thoroughly enjoyed our 10 night stay in UNESCO GEORGETOWN'S Muntri Grove Boutique Hotel. With only 16 rooms, all refurbished from row of historic shophoises we felt like we were staying in a stately private hotel. Our room comprising a sitting area, desk and lovely views to the lush garden was large and beautifully furnished. The pool was a huge bonus especially after long hit days if walking around this interesting town. The staff were attentive, professional and very friendly - all with excellent local knowledge. Breakfasts we're delicious and featured daily local.specialities. Excellent coffee too. Story at Muntri Grove. You'll really enjoy this lovely calm home away from home hotel.
Stayed 10 nights in Nov 2019
Response from H on 2019/12/17
Thank you for the review.

8/10 Good

Derren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Good & in a Good Spot
Nothing not to like here. We had a 3 night stay and it was all fine. Good enough location just off the core zone. Nice room, very spacious. Bed a little hard for me but ok. Staff good, brekky just right. Not palatial but comfortable. Only downside is that there is a school next door and it is very noisy early on school days. Nothing the hotel can do but needs to be mentioned
Stayed 3 nights in Oct 2019
Response from H on 2019/10/25
Thank you for the review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in heritage precinct of Georgetown, faultless service clean and comfortable rooms.
Stayed 5 nights in Oct 2019
Response from H on 2019/10/21
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel. Room and amenities, service, everything was awesome.
Stayed 3 nights in Sep 2019
Response from H on 2019/10/1
Thank you for the review.

8/10 Good

gregoire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from H on 2019/9/21
Thank you.

10/10 Excellent

Ernest

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A charming boutique hotel.
We had an enjoyable and comfortable four nights stay at this charming boutique hotel. Room was big, airy and nicely decorated and opened out to the lovely garden being on the ground floor. Breakfast was good. Pool was long and deep enough for a decent swim. Staff were friendly and helpful especially Esther. Some noise in the mornings from the adjacent school. Great location. Close to Love Lane, Lebuh Chulia and Red Garden Food Court.
Stayed 4 nights in Jul 2019
Response from H on 2019/8/17
Thank you for the feedback.

10/10 Excellent

Joseph, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute, cozy, and spacious
We loved this place. Very large, open floor plan rooms with a bed + large sitting area with a comfy couch, table, and TV. Mosquito net over the bed. Very clean and modern. Within walking distance of the epicenter of Georgetown. Two minor issues (that weren't a big deal): 1) on the weekends, a bar up the street seems to have live music. Not an issue if you wear earplugs; 2) the bed could be a bit more comfortable, as it's on the firm side. But really, those are minor issues - this was our favorite hotel (out of four) in Malaysia, including two relatively upscale places in Kuala Lumpur. We would stay there again in a heartbeat.
Stayed 2 nights in Jul 2019
Response from H on 2019/7/29
Thank you for the feedback.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful heritage building in the middle of Georgetown. The team here at Muntri Grove have been just wonderful. I really enjoyed my stay and look forward to returning again soon.
Stayed 1 night in Jul 2019
Response from H on 2019/7/27
Thank you.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. A quiet oasis in a busy part of George Town.
Stayed 3 nights in Jul 2019
Response from H on 2019/7/22
Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very comfortable and hospitable. Room spacios and as shown in promotions. Quiet, safe area but conviently located within walking distance of heritage attractions and wide range of eateries. Highly recommend.
Stayed 6 nights in Jul 2019
Response from H on 2019/7/22
Thank you for the review.

10/10 Excellent

Lacy, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from H on 2019/7/20
Thank you for the review.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel with some charm, but limited in what was availablw
Stayed 3 nights in May 2019
Response from H on 2019/6/5
Thank you for the review.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay
Exceptionally wonderful staff. Pool was most welcome after hot days in Georgetown
Stayed 4 nights in May 2019
Response from H on 2019/6/3
Thank you for the review.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely renovation of heritage building with all the mod cons of today. Rooms roomy and relaxing. Breakfast by the pool. Lovely end of town and walkable to most of the centre. Very close to free CAT buses. Burgeoning coffee cafe scene close by but removed from backpacker night life of Chula street.
Stayed 6 nights in Apr 2019
Response from H on 2019/5/7
Thank you for the lovely review.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being inside Georgetown made it very easy to sightsee and then come back for a refreshing swim
Stayed 7 nights in Apr 2019
Response from H on 2019/4/26
Thank you for the review.