Executive Pool Suite | Balcony
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Reviews of Lexis Suites Penang

5 out of 5
Lexis Suites Penang
28, Jalan Teluk Kumbar, Bayan Lepas, George Town, Penang

Reviews

8.6

Excellent

Rating 10 - Excellent. 353 out of 730 reviews" "
Rating 8 - Good. 248 out of 730 reviews" "
Rating 6 - Okay. 83 out of 730 reviews" "
Rating 4 - Poor. 29 out of 730 reviews" "
Rating 2 - Terrible. 17 out of 730 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

THUAN CHONG, TAIPING

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
1.Checked in process too slow 2. Booked for 4 person breakfast, but only provide 2 person for free and another 2 must paid 3. Non stop disturbance from the register counter staff calling to room and keep repeating the breakfast issue 4. Not recommended
Stayed 1 night in Mar 2024
Response from PL on 2024/3/5
Dear Mr. Tan,We truly appreciate your choice to stay with us at Lexis Suites Penang and for taking the time to share your valuable feedback. We want to express our sincere apologies for any inconveniences you have encountered during your recent stay.From our reservation record, your booking was done under 2 adults’ breakfast with 2 kids aged 1 & 2 which are free. However, our front desk staff called and confirmed that the children age are 9 years old & another kid is 10 years old (FOC breakfast only applicable for kids aged below 3 years old).We understand that there may have been some miscommunication regarding the conversation with our front office staff earlier to confirm on the breakfast pax. We are committed to addressing the concerns you raised and ensuring that your next experience with us exceeds your expectations.Your continued patronage means a great deal to us, and we look forward to the opportunity of providing you with an exceptional stay in the future. Please know that your feedback is invaluable as we continually strive to enhance our services.Warm regards,The Management

6/10 Okay

Mohib

Traveled with partner
Disliked: Staff & service, property conditions & facilities
When we got to the room after they reluctantly upgraded us to the sea vie room we found the safe was not working and the sink in the toilet was cracked and leaking. I informed the reception on 3 occasions and was told we will get it sorted today but today never came. Very disappointed with the service from reception and front desk. However the service from the catering and breakfast was excellent and they even made us a take away box on day of checkout as we were checking out at 4am. Hotel looks wear and tear and could do with upgrading and is in the middle of nowhere
Stayed 4 nights in Feb 2024
Response from PL on 2024/2/23
Dear Mohib,We are pleased to receive your valuable feedback and thank you for the time and efforts bringing this to our attention. Do allow us to take this opportunity in extending my sincere apologies on the unpleasant experience delays on the safe box and leaking issue, which you have encountered during your stay with us. Rest assure that appropriate action will be taken to address the issues. It is indeed appreciated your feedback as it would allow us to make improvements and take corrective measures in ensuring your future return will be rendered with a better service and care.Warm regards,The Management

2/10 Terrible

Irina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible location, misleading information and pictures on website! It’s no beach it’s a sea shore with rubbish around , it’s no choice off restaurant , cafes or grocery store. It’s 45 minutes to city. Hotel provides shuttle one way and you need to be requested in advance.
Stayed 3 nights in Feb 2024
Response from PL on 2024/2/19
Dear Irina,Thank you for stay with us at Lexis Suites Penang. It is disheartening to know that we had somehow missed the mark in providing a wholesome guest experience, and we sincerely apologize for the shortcoming. We would take a serious look into this matter, and corrective action will be performed accordingly. We sincerely worked hard to ensure the guests will have a memorable stay at our hotel and we hope this will not deter you and your fellow friends from coming to stay at Lexis Suites Penang in the near future. Warm Regards, The Management.

10/10 Excellent

Pulok

Stayed 3 nights in Dec 2023
Response from PL on 2024/1/9
Dear Pulok,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your valuable feedback. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

2/10 Terrible

Imaduddin

Stayed 5 nights in Dec 2023
Response from PL on 2024/1/18
Dear Mr Imad,Greetings from Lexis Suites Penang!First and foremost I would like to thank you for your feedback regarding your recent stay with us. I hope you and your family are well.I sincerely apologize for the delay in responding to you feedback. Once again I would like to emphasize that we at Lexis Suites Penang take all of our guest comments very seriously. Our goal is to ensure all of our guest have an enjoyable and memorable stay with us. Even though the recent prolonged water disruption was beyond our control, I would still like to take this opportunity to apologize for the unfortunate events that you and your family encountered during your recent stay with us. We have submit refund to your online agent for the cancel balance night stay.Our Front Office Personnel, Miss Fayizah already contacted you regarding this matter. We greatly value your patronage and hope that you will give us another opportunity to serve you better in the future. If you have any further feedback or suggestions, please feel free to reach out to us.Warmest regards, The Management

4/10 Poor

Atiff

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is my fourth time staying in this hotel.Unfortunatelt during this staycation it becoming worse than me perfect stay before this. As i arrived,i didn't noticed that u need to pay for outside parking.This bloody fat girl come to me and asking for RM20.I refuse to pay and told her that I will park inside the hotel carpark.Somehow she refuse and asking me to pay just because she already write the receipt.What a bad first impression as I just arrived. Another thing that make me disappointed with the cafe staff.Like another hotel,if your plate is empty,the cafe staff will asked you politely to take your plate.Well,its not happening in this luxury hotel.I have to pick up my own plate and put it on the waste trolley,these two cafe staff(a guy and girl) not doing their job properly.Please provide training for your cafe staff. This time I rate this hotel as POOR due to this bad service.
Stayed 1 night in Nov 2023
Response from LSP on 2023/11/16
Dear Atiff,Thank you for stay with us at Lexis Suites Penang. It is disheartening to know that we had somehow missed the mark in providing a wholesome guest experience, and we sincerely apologise for the shortcoming. We would take a serious look into this matter, and corrective action will be performed accordingly. We sincerely worked hard to ensure the guests will have a memorable stay at our hotel and we hope this will not deter you and your fellow friends from coming to stay at Lexis Suites Penang in the near future. Warm Regards, The Management.

6/10 Okay

Verified traveler

Traveled with group
Nothing fantastic actually.
We reached the hotel at 1.30pm, merely 30-min before the check-in time, and our room wasn't occupied. But we were put on hold till 2pm for check-in.
Stayed 2 nights in Oct 2023
Response from Doris / Lexis Reservation Team on 2023/10/18
Kindly be informed that our standard check-in time is 3 p.m. Requested early check-in is subject to room availability on the day of arrival.

10/10 Excellent

Noor Azima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went as a couple to relax. From check in to check out, the staff was friendly and attentive. Food for the room service was delicious too. The room and sea view was superb although it was hazy. Couldn’t ask for more.
Stayed 2 nights in Oct 2023
Response from PL on 2023/10/11
Dear Noor Azima,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your valuable feedback. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

10/10 Excellent

Jasmani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will repeat again
Stayed 1 night in Sep 2023
Response from Lexis Suites Penang on 2023/9/5
Dear Jasmani,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your valuable feedback. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

10/10 Excellent

Lay kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from PL on 2023/3/29
Dear Lay Kim,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

10/10 Excellent

CHATTIVANI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 2 nights in Mar 2023
Response from PL on 2023/3/20
Dear Chattivani,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

10/10 Excellent

NURUL AZWA

Stayed 1 night in Jan 2023
Response from PL on 2023/3/14
Dear Nurul Azwa,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang.Warmest regards, The Management

4/10 Poor

Wing Seng

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Inconveniently located. The carpark is a challenge to get up and down. The cleanliness of the room was appalling. The pool was not cleaned up, with hair and strange scums and cigarette butt.
Stayed 2 nights in Sep 2022
Response from Y on 2022/9/12
Hi Wing Seng,We are pleased to receive your valuable feedback and thank you for the time and efforts bringing this to our attention. Do allow us to take this opportunity in extending my sincere apologies on the unpleasant experience delays on getting the rooms, which you have encountered during your stay with us. Rest assure that appropriate action will be taken to address the issues. It is indeed appreciated your feedback as it would allow us to make improvements and take corrective measures in ensuring your future return will be rendered with a better service and care.Warm regards,The Management

10/10 Excellent

Chin voon

Stayed 1 night in Aug 2022
Response from Q on 2022/8/24
Hi Chin Voon,Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang.Warm regards, The Management

8/10 Good

Hami

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2022
Response from LY on 2022/7/19
Hi Hami, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

4/10 Poor

Mike

Stayed 4 nights in May 2022
Response from LY on 2022/6/10
Hi Mike. Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

8/10 Good

Siti Nur 'Atifah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and comfortable
Stayed 1 night in Mar 2022
Response from LY on 2022/3/24
Ms Siti, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

6/10 Okay

Chin Seong

Stayed 1 night in Mar 2022
Response from LY on 2022/3/11
Hi Chin Seong, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

8/10 Good

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very low maintenance.
Very rundown hotel.
Stayed 1 night in Jan 2022
Response from LY on 2022/1/31
Hi Anonymous, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The chlorine in the pool is too much until can’t really enjoy in the pool. Other then that, overall is still okay
Stayed 1 night in Dec 2021
Response from LY on 2021/12/21
Hi, It is certainly a great pleasure to have received your feedback and thank you for the time you have taken to describe and give your comment. While we are appreciate your compliments, we also have taken note on your feedback and have shared your comments with the team. Looking forward to seeing you again in the near future. Warm regards, The Management

8/10 Good

zakaria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Dec 2021
Response from LY on 2021/12/16
Hi Zakaria, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang. Warmest regards, The Management

2/10 Terrible

Sivakumar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021
Response from LY on 2021/12/1
Hi Sivakumar, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

6/10 Okay

Chien Shing

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
For me, private pool is definitely the only reason for this stay. The staffs are very friendly too
Stayed 1 night in Nov 2021
Response from LY on 2021/11/22
Hi Chien Shing, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang. Warmest regards, The Management

10/10 Excellent

Deepakandan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to spend time with friends..
Stayed 1 night in Nov 2021
Response from LY on 2021/11/19
Hi Deepakandan, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

10/10 Excellent

Shareez

Stayed 1 night in Sep 2021

10/10 Excellent

Abdul Majid

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from LY on 2021/9/1
Hi Abdul Majid, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The in room pool was the highlight. But the pool pump was very loud
Stayed 2 nights in Mar 2021
Response from LY on 2021/3/29
Hi, It is certainly a great pleasure to have received your feedback and thank you for the time you have taken to describe and give your comment. While we are appreciate your compliments, we also have taken note on your feedback and have shared your comments with the team. Looking forward to seeing you again in the near future. Warm regards, The Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from LY on 2021/1/4
Hi Anonymous, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

10/10 Excellent

Hafiszah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from LY on 2020/12/22
Hi Hafiszah, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need improvement
Stayed 1 night in Dec 2020
Response from LY on 2020/12/15
Hi Anonymous, It is certainly a great pleasure to have received your feedback and thank you for the time you have taken to describe and give your comment. While we are appreciate your compliments, we also have taken note on your feedback and have shared your comments with the team. Looking forward to seeing you again in the near future. Warm regards, The Management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from LY on 2020/10/7
Hi Anonymous, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

6/10 Okay

Taqi

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not bad
Overall good
Stayed 1 night in Aug 2020
Response from LY on 2020/8/17
Hi Taqi, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang. Warmest regards, The Management

10/10 Excellent

In, Malaysia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and nice room. Will repeat again. Recommended and great!
Stayed 1 night in Aug 2020
Response from LY on 2020/8/13
Hi , We are delighted to have you and your family to stay with us during your recent trip to Lexis Suites Penang. Thank you so much for your positive feedback, generous compliments such as yours have definitely made our day! Once again thank you for your compliments and we are looking forward to extend our hospitality to you again in the near future. Warmest regards, The Management

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from LY on 2020/8/3
Hi Aynonymous, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from LY on 2020/7/17
Hi, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

10/10 Excellent

Syairul Helmi

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Extra floor mat to dry feet
Better to have extra floor mat for the way from swimming pool to the room to dry the feet before entring the bedroom area instead only have floor mat for bathroom.
Stayed 1 night in Jun 2020
Response from LY on 2020/6/23
Hi Syairul , It is certainly a great pleasure to have received your feedback and thank you for the time you have taken to describe and give your comment. We have taken note on your feedback. We would take a serious look into this matter. Looking forward to seeing you again in the near future. Warm regards, The Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service.
Amazing service in all the hotel departments. Location makes it difficult to do anything off site but the hotel amenities were great. Water sports like kayaks would be great since you can’t swim at the beach. Rooms are beautiful & plunge pool is awesome.
Stayed 19 nights in Feb 2020
Response from Lavy on 2020/4/21
Hi Anonymous We are delighted to have you and your family to stay with us during your recent trip to Lexis Suites Penang. Thank you so much for your positive feedback, generous compliments such as yours have definitely made our day ! Once again thank you for your compliments and we are looking forward to extend our hospitality to you again in the near future. Warmest regards, The Management

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy & nice pool
Stayed 1 night in Mar 2020
Response from lavy on 2020/4/21
Hi Anonymous Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang. Warmest regards, The Management

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private swimming pool
Stayed 1 night in Feb 2020
Response from lavy on 2020/2/17
Hi Anonymous. Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang. Warmest regards, The Management

10/10 Excellent

Norida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The private pool was amazing n the seaview was awesome
Stayed 3 nights in Feb 2020
Response from lavy on 2020/2/17
Hi Norida Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang. Warmest regards, The Management

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should be okay with money paid...
Stayed 1 night in Feb 2020
Response from Lisa on 2020/2/12
Hi Anonymous, Thank you for staying with us at Lexis Suites Penang during your recent trip to Penang. We hope you enjoyed your stay with us and we are looking forward to welcoming you back again in the near future. Warm regards, The Management

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020
Response from Lisa on 2020/1/31
Hi Anonymous, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We hope you enjoyed your stay with us and all of us at Lexis Suites Penang looking forward to welcome you again to Lexis Suites Penang. Warm regards, The Management

10/10 Excellent

Aimi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy is secure. Very safe for senior citizen and kids
Stayed 1 night in Jan 2020
Response from Lisa on 2020/1/30
Hi Aimi, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang. Warmest regards, The Management

10/10 Excellent

SYARIFAH

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bilik luas, kemas dan cantik. Kolam yang agak besar untuk muatkan 4 orang dewasa. Staff mesra dan layanan sangat bagus. Parking banyak. Pemandangan cantik dan sedap dipandang. Kemudahan semuanya tiptop.
Stayed 1 night in Jan 2020
Response from Lisa on 2020/1/20
Hi Syarifah, We are delighted to have you and your family to stay with us during your recent trip to Lexis Suites Penang. Thank you so much for your positive feedback, generous compliments such as yours have definitely made our day ! Once again thank you for your compliments and we are looking forward to extend our hospitality to you and your family again in the near future. Warmest regards, The Management

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness
ptivate pool abd the view
Stayed 2 nights in Jan 2020
Response from Lisa on 2020/1/20
Hi Anonymous, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang. Warmest regards, The Management

10/10 Excellent

Mohamed, Singapore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and quiet location. Ideal for a relaxing getaway.
Stayed 3 nights in Jan 2020
Response from Lisa on 2020/1/13
Hi Mohamed, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang. Warmest regards, The Management

6/10 Okay

Verified traveler

Traveled with partner
Liked: Amenities
Pool was a bit dirty, breakfast was very busy, staff didn’t relay the tables so you had to sit on a dirty table.
Stayed 1 night in Jan 2020
Response from Lisa on 2020/1/13
Hi Anonymous, Thank you for sharing with us. We are sorry to hear your experience during your stay and we regret to know that you missed to enjoy personalised service here. Please be rest assured that you feedback on room's cleanliness and breakfast service will be reviewed by relevant teams to meet our standard. Once again, thank you for staying with us and we looking forward to welcome you again in the near future. Warm regards, The Management

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Not worth the money.
Pros : 1. Rooms are very spacious. Bathroom area also very spacious. 2. Partial seaview which isn't that great. 3. The indoor private pool. 4. Sunset view from the rooftop bar Cons : 1. Sink area was moldy. 2. Bathroom doors couldn't close shut, had to use the clothes basket to close it. 3. Pool was dirty, found cigarette buds in it. 4. There's 6 lifts in the building but we literally had to wait 10 mins for it(Poorly configured). Had to take the stairs a couple of times up and down(2nd floor carpark, and 10th floor room) . 5. Kids were running and yelling across the hallway at 12am ( this is not the hotels fault, but i had to mention). Also heard screams from kids throughout the day when in the private pool area from other units above. 6. The location of the hotel is a bit deserted in Bayan Lepas and the sea is very dirty at this particular place. (Stayed at a different hotel prior to this in Georgetown, seaview was much cleaner) Overall experience : Not worth the money. Definitely did not meet the expectations. Won't return.
Stayed 1 night in Dec 2019
Response from Lisa on 2020/1/8
Hi Anonymous, We are honoured you have chosen to stay at Lexis Suites Penang during your recent trip to Penang. Thank you for sharing your feedback with us and it is indeed disheartening to learn of the inconveniences you had to endure in what would be otherwise a hassle-free gateway. Please accept our sincere apology for the less than ideal guest experience. Rest assure that appropriate action will be taken to address the issues with the relevant Teams.. We hope the incidents have not marred your impression of Lexis Suites Penang. If you are travelling back to Penang, we would love to have you stay with us again. Warm regards, The Management

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the room facilities and amenities are quite satisfying. Room comes with steam room, bathtub, and a private 1.2m plunge pool. However, the anti-slip mattress in the bathroom looks dirty and mouldy.
Stayed 1 night in Jan 2020
Response from Lisa on 2020/1/6
Hi Anonymous, Thank you for chosen to stay at Lexis Suites Penang during your recent trip to Penang. While we are appreciate your compliments, we also have taken note on your feedback that the bathroom's rubber mat found dirty and have asked our Housekeeping Team to replace with new mat. All of us at Lexis Suites Penang look forward to welcoming you back again in the near future. Warm regards, The Management

8/10 Good

norfadzil syam

Traveled with family
Liked: Room comfort
Ok la
Lack of staff during peak seasons, I had to wait 30 minutes for my luggage
Stayed 1 night in Dec 2019
Response from Lisa on 2020/1/6
Hi Norfadzil, Thank you for sharing with us. We are sorry to hear your experience during your check in to keep you waiting for 30 minutes. Your comment had highlighted to our Front Office Manager to review and to ensure the service meet our standard. Once again, thank you for staying with us and we looking forward to welcome you again in the near future. Warm regards, The Management