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Reviews of East Indies Mansion

3 out of 5
East Indies Mansion
No 25 Lebuh China, Georgetown, George Town, Penang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 153 out of 256 reviews" "
Rating 8 - Good. 78 out of 256 reviews" "
Rating 6 - Okay. 17 out of 256 reviews" "
Rating 4 - Poor. 5 out of 256 reviews" "
Rating 2 - Terrible. 3 out of 256 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

KATSUKI

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building of the hotel has 200 years of the history. It's amazing that we can actually stay such a historical building. In addition, the interior are well maintained and it matches with the historical building.
Stayed 3 nights in Mar 2024
Response from East Indies Mansion Management on 2024/3/10
Dear Katsuki, Thank you for taking the time to review your stay at East Indies Mansion. We look forward to welcoming you back soon! Warm regards, East Indies Mansion

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Good location, clean, beautiful hotel, large room, quiet except for the fireworks during Deepavali..
Stayed 3 nights in Nov 2023
Response from East Indies Mansion on 2023/11/21
Dear guest, Thank you for taking the time to review your stay at East Indies Mansion. We look forward to welcoming you back in near future. Regards, East Indies Mansion Team

10/10 Excellent

James

Stayed 2 nights in Feb 2023
Response from East Indies Mansion on 2023/2/28
Hi James,Thank you again for choosing to stay with us and we are glad to hear that your stay with us was a memorable one. We look forward to welcoming you back to the mansion in the near future.Warm Regards,East Indies Team

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing experience- the hotel itself and the service!! We really enjoyed ourselves.
Stayed 3 nights in Jun 2022
Response from East Indies Mansion on 2022/6/18
Hi Brian, Thanks for the review. It is our pleasure to have you, Unda & Lily staying with us. We look forward to welcoming you back for your next visit in Penang. Warm regards, East Indies Mansion

2/10 Terrible

Sutha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

2/10 Terrible

Pang

Stayed 2 nights in Apr 2022

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home feel hotel
The hotel has a home feel . Very friendly staff . Great location for street walking .
Stayed 2 nights in Mar 2020
Response from EIM Team on 2020/4/20
Dear Daniel, Thank you very much of spending your precious time to write a review during your experience stay at East Indies Mansion! We are delighted that you enjoy your wonderful stay in the mansion. Our team always work hard to ensure that the best quality of service is given it to all our beloved guest. The mansion is located at the hub of Georgetown and specifically at The Little India area making it to explore more wanted places to visit in Penang. We thank you once again and looking forward to having you with us in the near future! Best Wishes,EIM Team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful heritage mansion in the heart of Georgetown, location was great with easy access to tourist sites and quay buses to the airport, Penang Hill and beaches at the national park. Breakfast choices from traditional Penang to western fare + fresh fruit.
Stayed 3 nights in Feb 2020
Response from EIM Team on 2020/3/7
Dear Anonymous, Thank you very much of spending your precious time to write a review during your experience stay at East Indies Mansion! We are delighted that you enjoy your wonderful stay in the mansion. The mansion is almost two hundred years old and we work hard to maintain the architectural and the decorations in the mansion reflects stories from many years ago.Thank you for outlining our mansion that is located at the hub of Georgetown and specifically at The Little India area making it to explore more wanted places to visit in Penang. Thank you for sharing of our delightful breakfast. We thank you once again and looking forward to having you with us in the near future! Best Wishes,EIM Team

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We stayed here at the start of a family holiday and were impressed with everything! The beautiful historic building, our super comfortable suite and the delicious food. We would like to mention Sandra in particular, who was so welcoming and made our too short stay so memorable. 10 out of 10!
Stayed 2 nights in Jan 2020
Response from EIM Team on 2020/3/7
Dear Paul, Thank you very much of spending your precious time to write a review during your experience stay at East Indies Mansion! We are delighted that you enjoy your wonderful stay in the mansion. The mansion is almost two hundred years old and we work hard to maintain the architectural and the decorations in the mansion reflects stories from many years ago and the mansion itself is listed under the UNESCO heritage site. Our team always work hard to ensure that the best quality of service is given it to all our beloved guest. We thank you once again and looking forward to having you with us in the near future! Best Wishes,EIM Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
This hotel is charming. The rooms are spacious and airy and the staff are friendly and helpful. The location is perfect for exploring Georgetown. I would recommend it for a relaxed holiday.
Stayed 4 nights in Jan 2020
Response from EIM Team on 2020/3/7
Dear Anonymous, Thank you very much of spending your precious time to write a review during your experience stay at East Indies Mansion! We are delighted that you enjoy your wonderful stay in the mansion. The mansion is almost two hundred years old and we work hard to maintain the architectural and the decorations in the mansion reflects stories from many years ago and the mansion itself is listed under the UNESCO heritage site. Our team always work hard to ensure that the best quality of service is given it to all our beloved guest. The mansion is located at the hub of Georgetown and specifically at The Little India area making it to explore more wanted places to visit in Penang. We thank you once again and looking forward to having you with us in the near future! Best Wishes,EIM Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was absolutely nothing what we did not like! We loved the history of the place, it was unique and the staff Ben, Sandra and Bell were wonderful. Always there with a smile and little ideas what to do next. The room was huge and super clean. So many details every where and so quiet. Outside is the hustle and bustle which is super great and inside is peace and quietness! We would come back any time.
Stayed 3 nights in Dec 2019
Response from EIM Team on 2020/3/7
Dear Anonymous, Thank you very much of spending your precious time to write a review during your experience stay at East Indies Mansion! We are delighted that you enjoy your wonderful stay in the mansion. The mansion is almost two hundred years old and we work hard to maintain the architectural and the decorations in the mansion reflects stories from many years ago and the mansion itself is listed under the UNESCO heritage site. Our team always work hard to ensure that the best quality of service is given it to all our beloved guest. We thank you once again and looking forward to having you with us in the near future! Best Wishes,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Little India
Excellent service in this unique and historical hotel. Sandra and staff made my stay very enjoyable.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has the ambience that reflects the right culture of the place.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay. Staff was awesome! Great customer svc with a personal touch provided. Bfast was also great. My son didn't want to leave as he was truly enjoying his stay. A great hotel with a very vintage feel. Special compliments to Sandra,Tom, Zal & Dell - they made our stay felt more special. Thank you!
Stayed 5 nights in Dec 2019

8/10 Good

Jarme

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Quiet and Relaxing Refuge
We liked this place-- and George Town--very much. Sandra's attention to service-- making us feel welcome, well-fed, and helping us to discover the layout and sights of Penang-- was exceptional. Her restaurant suggestions were very good. She was also very kind to my 7-year old granddaughter. The hotel and our room were very clean. The location is very good for exploration of George Town. Minor suggestions for improvement include: -Make sure rooms have more toilet paper -Soap is refilled in bathroom -Clarify clean towel replacement policy.
Stayed 4 nights in Nov 2019

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing time at the East Indies Mansion. The location was great and the staff were excellent. Sandra went out of her way to make our stay as comfortable as possible and prepared Tosai for our breakfast. All in all an excellent stay.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable 2 nights stay
Friendly and hospitable staff with personalised service. A good stay to experience how an old Peranakan house is like. Location was pretty good too. Only issue we had was with the water heater, but it was resolved quite quickly upon bringing it up to the staff.
Stayed 2 nights in Nov 2019

10/10 Excellent

Nicole, Santo Domingo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff. The breakfast options were very good
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very special with its history and how they refurbished. Lots of green and cosy atmosphere.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An affirmation to every wonderful review we read!
Ou stay was AMAZING & service provided was exceptionally great! The staff were friendly, prompt & knowledgeable. A huge shoutout to Nick & Sandra! They were people that we interacted with the most. Nick can always be seen smiling & he makes you feel right at home! Sandra goes above & beyond to make your stay like no other. She is sharp to turn any remark to an opportunity for customer delight. She also gave us a lot of recommendations on places to visit. The whole masnsion is wonderfully furnished & restored with a historical taste. We are very pleased with our room. It is beautiful. We would also like to affirm every wonderful review on East Indies Mansion we have read before our trip. IT IS TRUE. We will definitely return & will be glad to refer everyone we know to stay here.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at Hotel is excellent. Sandra, Nick, Tom and other guys. From check in to check out can't fault anything. What make the stay memorising is the staffs. Have been stayed many hotel over the years but this one stand out. Having no TV even makes things interesting as we spend more quality time as family.
Stayed 2 nights in Apr 2019
Response from Front of Desk on 2019/5/7
Dear Anonymous, Thank you very much of spending your precious time to write a review during your experience stay at East Indies Mansion. We are delighted that you had a wonderful time spent at the mansion. To make our guest feels home away from home, comfortable, and warm is the aim of the mansion's customer service goal. I will definitely share this to our staff. Thank you again, and we look forward welcoming you at East Indies Mansion in the near future! Best Wishes, EIM Team

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An oasis of serenity in the bustle of central Georgetown, you won't find a better place to stay. Smashing location - right in Little India with food and market stalls on the streets, central to the Old Town with street-art everywhere and a few minutes walk to the main bus station. The hotel is a scrupulously clean immaculately restored old mansion with spacious rooms and all the amenities. The staff are wonderfully friendly and attentive. You won't be sorry you chose to stay at East Indies Mansion but you will, like us, be sorry to leave.
Stayed 9 nights in Apr 2019
Response from Front of Desk on 2019/5/2
Dear Anonymous, Thank you very much of spending your time to write a review on your experience stay at East Indies Mansion! We are delighted that you enjoy your stay at the mansion and sharing it's location. This mansion has been 200 years old and with the architectural style comes with historical values. Moreover, serving our guest better is our goal to make each of them staying happily and relaxing. Once again thank you and we love having you around. We look forward to welcoming you again in the near future. Best Wishes, EIM Team

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stayed here in 2017 and enjoyed it so much I came back a second time. The East Indies Mansion is well-located, just a stone's throw from Little India and all the other heritage sites in Georgetown, and it's a comfortable hotel with a delightful ambiance. Always happy to come back.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 storey, with 3 beds (took cinnamon room), and the place was really nice. There are shared kitchen, living area and stuffs. Close to little india, padang kota lama, and the jetties.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel. Small, tidy and comfortable. Unique experience that was made better with friendly staff.
Stayed 2 nights in Dec 2018

10/10 Excellent

Pamela, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property and we felt lucky that we could stay here. Beds are comfy, room is big, great location.
Stayed 3 nights in Nov 2018

10/10 Excellent

Syuhada, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the ambience once you step inside at the entrance, vintage and luxury on its own. The room is also really comfortable, their staff are really kind and helpful. We stayed for 2 nights in Nutmeg C. The hotel located at Little India, which is why it is hard to find a parking if you are driving. The area is also easily accessible by public transport so no problem if you don't rent a car. It was a pleasant stay and I will choose this place if I come to Penang again :)
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Stayed 3 nights in Sep 2018

8/10 Good

ESMIN

short trip
good location but no parking for customer
Stayed 1 night in Sep 2018

10/10 Excellent

Jessi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Terrific location
Great central location within easy walking distance to shopping and a variety of restaurants. Read the room amenities closely as we had a private bathroom which was not part of the room. Tremendous staff.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The downstairs room we were in was subject to noise from the room above due to wooden floors and probably no insulation. Management was informed and they requested the upstairs guests refrain from walking about heavily. This helped partially alleviate the problem.
Stayed 4 nights in May 2018

10/10 Excellent

Carolyn

Liked: Staff & service
Overall ok. Continuous restoration is a must because the paint are peeling, toilet alot of mosquito un riom-cinnamon1. Location very near to mist of the place of interest.fribt desk staff are very friendly and helpful.
Stayed 3 nights in May 2018

6/10 Okay

Verified traveler

Beautiful building, close to Butterworth ferry. Could do with some up dating Staff helpful with check-in questions, but not with maps, sites, where to eat etc. WiFi slow.
Stayed 2 nights in May 2018

6/10 Okay

slshr, KL

Liked: Staff & service
Decent hotel. A bit overrated.
Good decoration. But not a disabled people-friendly accomodation (too many stairs and steps, even in toilet and some are steep). Plug points are isolated in the room. A mini fridge in the room would be convenient.
Stayed 2 nights in Apr 2018

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great peaceful and classic heritage building
My only complaint would be that there should have been a lamp on the nightstand and a small window or transom for natural light would have made the room perfect.

6/10 Okay

Verified traveler

Liked: Staff & service
Ambivalent
The building and interior decor are beautiful. However there was a cockroach in my bathroom and I had to share the shower area with it as I was unable to get a staff to assist. The shower dispenser was also not topped up and there was no staff available to assist.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
It is very convenient hotel location to sightseeing. It takes only 10min by walking to major point. And atomspher is very good for feel along time ago in Penang. But I have 2 minus points... One is there was some hairs in the bed. Other was worried about mosquito bites. Hotel prepare the insecticide, but it dosen't work because room area is very large. Generally, I feel very good hotel.
Stayed 1 night in Dec 2017

4/10 Poor

Alow, Singapore

Disliked: Property conditions & facilities, room comfort
Hotel infested with mosquitoes
I had three sleeper nights with mosquitoes and itchy bites on the body. No mosquitoe not provided and the equipments used to ward off the mosquitoes are useless.
Stayed 3 nights in Oct 2017

8/10 Good

Yong

Liked: Cleanliness, staff & service
very unique. beds not comfortable. on the whole it was a good experience
Stayed 1 night in Oct 2017

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
The Mansion is located along a side road on the boundary of Little India. The Nutmeg suites are on the ground floor, and because the flooring is wooden, footsteps from the upper floor can be easily heard throughout the day and night. Wifi was very weak in the room. Towels were not changed by housekeeping, and only upon request. The only good thing is that the mansion is centrally located, and within walking distance to most attractions in Georgetown.
Stayed 3 nights in Oct 2017

6/10 Okay

Helen, NZ

Disliked: Cleanliness, staff & service
basic hotel
this is a great place to stay if you are wanting a place to sleep that is central and convenient to explore Penang, it is rustic and basic but cheap
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique Hotel
Overall great location near to many good food areas
Stayed 2 nights in Sep 2017

10/10 Excellent

beng, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, beautiful,and unusual boutique hotel.
Loved our nearly a month stay in this beautiful and unusual hotel. Interesting history and deco. very , very nicely done. Great location and lovely, helpful staff too! Just missed a TV, Understand why not in the rooms, but even one at the restaurant area will be good..
Stayed 26 nights in Jun 2017

8/10 Good

J, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and beautiful house
Staff attend promptly to requests and offer recommendations to activities to go and places to eat. This is a beautiful house and well maintained. Inside Little India so excellent Indian food

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay with personal service.
Great place to stay where staff do all they can to respond to questions and assist. Location close to a range of transport as well as easy walking distance to many places of interest.

6/10 Okay

Toni, Hunter Valley NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
character stay in renovated hotel in Georgetown
East Indies Mansion in Georgetown Penang is a quaint base to explore the town. Staff were extremely helpful and friendly especially Ges. It was walking distance to many places of interest and restaraunts/eateries. There are lots of quirky decorations in the hotel. It is small so very personal service.