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Reviews of Phela Grande Hotel

3 out of 5
Phela Grande Hotel
Magsaysay Avenue, General Santos

Reviews

7.6

Good

Rating 10 - Excellent. 2 out of 11 reviews" "
Rating 8 - Good. 6 out of 11 reviews" "
Rating 6 - Okay. 2 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just wished there had been a bidet in the bathroom and that there had been a sort of division on the floor between the shower area and the toilet. Other than that, I had a pleasant experience.
Stayed 2 nights in Dec 2019

4/10 Poor

harryplaza

Traveled with partner
Poor facilities, no hot shower freezing cold. Customer services unsatisfactory.
Stayed 3 nights in Jul 2019

8/10 Good

ROD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Side trip to Gen San
Staff were very friendly and accommodating. Hotel is near the city park, church and seaside

8/10 Good

Dave B, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Clean, friendly place to stay
Stayed here for a week, atmosphere is very relaxed with reasonable amenities in the hotel itself, situated near a busy road, it was always nice to come inside for some R&R and the security staff where always on the ball. Room had a good layout, bathroom was very clean and bed was comfortable, plenty of TV channels to view. A/C worked very well and was very quiet when set to low fan mode. One problem was, even though on the 4th floor, we were situated on the corner of the building overlooking residential property where the local dogs seemed to have a "Bark-Off" at 5am every morning. While the hotel cannot really control this it does have an impact on the stay and coming from the UK where noise pollution is taken seriously, it did have a negative effect. Hotel itself had a nice busy feel about it with regular events taking place in the conference rooms on the ground floor and the garden well away from guest rooms. Dining is good with quite a big menu and cooked to choice. All the staff were always helpful and friendly (especially "Faith") without being overbearing and English ability from adequate to very good.

6/10 Okay

Verified traveler

Liked: Staff & service

8/10 Good

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切なサービス
ジェネラルサントス市老舗のホテルだけあって、セキュリティもしっかりしており、落ちついた雰囲気が気にいった。スタッフも、なにかと親切だった。わたしは空港で「迎」を捕まえ損ねたが、空港への送迎サービスもあり、心憎いサービスも素晴らしい。