On the beach, free beach cabanas, beach umbrellas, beach towels
Check availability

Reviews of Forest City Marina Hotel

4.5 out of 5
Forest City Marina Hotel
Jalan Forest City 1, Pulau Satu, Gelang Patah, Johor

Reviews

8.4

Very Good

Rating 10 - Excellent. 60 out of 129 reviews" "
Rating 8 - Good. 40 out of 129 reviews" "
Rating 6 - Okay. 22 out of 129 reviews" "
Rating 4 - Poor. 5 out of 129 reviews" "
Rating 2 - Terrible. 2 out of 129 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Werner

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel should not be operating yet, no restaurant in the area, limited takeaways. Customers should be told upfront that the hotel is not fully functional. Most disappoint experience.
Stayed 7 nights in Sep 2022
Response from Lin How on 2022/9/23
Dear Werner,Thank you for spending your time to share with us your feedback.I'm so sorry that our service did not meet your expectations during your recent stay with us. Please rest assure that we will look into your feedback and planning will be taken place to improve our service standard.Looking forward to welcome you back for your next visit.Lin HowOperation ManagerForest City Marina Hotel

10/10 Excellent

AZROY, Melaka

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful because of the view. The bed is cozy and I can see fascinating view from my balcony.
Stayed 1 night in Oct 2020
Response from MeiJin-Duty Manager on 2020/10/28
Dear Azroy, Thank you for taking the time to share your stay experience with us. We always try our best to keep our guests feels comforts and to create a memorable experience during the stay. Your feedback is very much appreciated and drives us to serve our guests better. We are looking forward to welcoming you and your family back in near future!

10/10 Excellent

Fazura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Mei Jin-Duty Manager on 2020/10/28
Dear Fazura, Thank you for taking the time to share your stay experience with us. We always try our best to keep our guests feels comforts and to create a memorable experience during the stay. Your feedback is very much appreciated and drives us to serve our guests better. We are looking forward to welcoming you and your family back in near future!

10/10 Excellent

Mastura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Rainy on 2020/9/24
Dear Mastura, Thank you for taking the time to pen down your stay experience and it is delightful to heard that you are enjoyed it very much. We look forward to giving you a warm welcome on your next vacation at Forest City Marina Hotel in the near future. Best regards,

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020
Response from Rainy on 2020/9/18
Thank you for your perfect score. It's always great to have a new fan on board and all of us look forward to seeing you again in Forest City Marina Hotel. Thank you! Kind regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Rainy on 2020/9/18
Thank you for your perfect score. It's always great to have a new fan on board and all of us look forward to seeing you again in Forest City Marina Hotel. Thank you! Kind regards,

10/10 Excellent

SHAFIQ

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Rainy on 2020/9/18
Thank you for your perfect score. It's always great to have a new fan on board and all of us look forward to seeing you again in Forest City Marina Hotel. Thank you! Kind regards,

4/10 Poor

Yong

Stayed 1 night in Aug 2020
Response from Rainy on 2020/9/18
We are delighted that you had an awesome stay with us. We certainly look forward on your feedback to us for kindly improvements and action to welcoming you back during your next holiday.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Rainy on 2020/8/2
Dear Valued Guest, We are so glad that you had a great stay with us, Do let your family & Friends know about us. If you have any future bookings with us do let us know if you need any assistance. Thank You.

4/10 Poor

Verified traveler

Disliked: Amenities
Stayed 2 nights in Mar 2020
Response from Rainy on 2020/8/2
Dear Valued Guest, We are so glad that you had a great stay with us, Do let your family & Friends know about us. If you have any future bookings with us do let us know if you need any assistance. Thank You.

10/10 Excellent

Khaveenraj

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Mel on 2020/2/29
Dear Valued Guest, We are so glad that you had a great stay with us, Do let your family & Friends know about us. If you have any future bookings with us do let us know if you need any assistance. Thank You.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Eric - Assistant Front Office Manager on 2020/2/8
Dear Ms. Anna, Thank you for staying at the Forest City Phoenix International Marina Hotel recently, and for taking the time to share with us your experience. We are looking forward to welcoming you back again soon. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Mei Jin on 2020/1/28
Dear Guest, Thank you for staying with us and we do hope to see you again in near future.

4/10 Poor

Yu

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not worth for money & not suit to the rated
The room may be close for long period and not open air caused the room wet smell. The 3 of the pillows are smelly. Parking floor very dark... Not allow to walk at the beach. Exit of the hotel need to queue for custom check.
Stayed 1 night in Jan 2020
Response from Nabil, on 2020/1/13
Dear Yu, Thank you for taking your time to feedback with regards to your recent stay with us. We value your comments and feedback in our continuous effort to improve our products and services.. We are looking to welcome you back in near future and do let us know if you need any further assistance.

6/10 Okay

ng

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Arfan - Duty Manager on 2020/1/10
Dear Guest, Thank you for lending your time to review our property. We are delighted to hear all was well during your stay. We hope to welcome you again soon! And in the meantime wish you Happy New Chinese Year. :)

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the most underrated hotel i have ever stayed
Stayed 1 night in Jan 2020
Response from Arfan - Duty Manager on 2020/1/10
Dear Guest, Thank you for taking the time to share your feedback on Expedia. We've shared your feedback with the relevant team and please rest assured that we are looking into your comments seriously. Your comments were very appreciated and looking forward to serves you in the near future.

10/10 Excellent

Mohnitha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Arfan - Guest Service Manager on 2020/1/10
Dear Mohnitha, Thank you for lending your time to review our property. We are delighted to hear all was well during your stay. We hope to welcome you again soon! And in the meantime wish you Happy New Chinese Year. :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs Up
Value for money and Very enjoyable stay.
Stayed 1 night in Jan 2020
Response from Arfan - Duty Manager on 2020/1/6
Dear value guest, Thank you for taking the time to review Forest City Phoenix International Marina Hotel. Thank you for your kind words regarding our facilities and room scenery. It is very delightful to see that you have enjoyed our services and facilities. We are glad that we are able to give you a great impression even at only a short stay with us. We hope to welcome you again soon for a more pleasant experience.

6/10 Okay

Nur Diana

Liked: Staff & service, room comfort
Hotel is only 3yrs old and its not that maintained. Our first room's aircon was faulty, could not even be switched on. Toiletries was not topped up. At the corridor of the hotel rooms,
Stayed 1 night in Jan 2020
Response from Arfan- Duty Manager on 2020/1/5
Dear Nur Diana, Thank you for your taking time to share with us your stay experience at Forest City Phoenix International Marina Hotel. Every feedback from our guests matter to us and we will look into the issues that you highlighted to ensure we live up to our guests’ expectations. Once again, thank you for taking time to pen down your stay experience with us and we look forward to giving you a warm welcome on your next vacation at Forest City Phoenix International Marina Hotel in the near future. Warm regards

8/10 Good

Tan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a try
amazing place /setup. Really hope place will be upkeep and maintain. Hope to be back soon.
Stayed 2 nights in Dec 2019
Response from Arfan - Duty Manager on 2020/1/2
Dear Tan, Thank you for your continued support and patronage. It brings us immense joy that you have made us your preferred choice of accommodation. We are certainly glad to have contributed to an overall comfortable and satisfying stay and look forward to warmly welcoming you again soon. Kind regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness & Duty Free Outlets
Stayed 2 nights in Dec 2019
Response from Arfan - Duty Manager on 2020/1/2
Dear Guest, Thank you for your continued support and patronage. It brings us immense joy that you have made us your preferred choice of accommodation. We are certainly glad to have contributed to an overall comfortable and satisfying stay and look forward to warmly welcoming you again soon. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Arfan - Duty Manager on 2020/1/2
Dear Guest, Thank you for your continued support and patronage. It brings us immense joy that you have made us your preferred choice of accommodation. We are certainly glad to have contributed to an overall comfortable and satisfying stay and look forward to warmly welcoming you again soon. Kind regards,

10/10 Excellent

Tharmaraj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying in the Hotel
Me and my family had a wonderful time at the Forest City. Everyone liked the hotel and environment around the hotel. Had a nice sea view room overlooking Singapore. My rating for breakfast will be 7/10. The hotel is link to shopping center with duty free shops, restaurants, supermarket and many other stalls. More new stalls are opening soon. The only disappointed moment was at swimming pool at about 11am the staff informed that every Tue & Thur the pool will be closed for maintenance. Usually such activity will be done either early morning or night and not at peak time where guests want to use the swimming pool. Hope hotel management could look into it.
Stayed 2 nights in Dec 2019
Response from Arfan - Duty Manager on 2020/1/2
Dear Tharmaraj, Thank you for your taking time to share with us your stay experience at Forest City Phoenix International Marina Hotel. Every feedback from our guests matter to us and we will look into the issues you highlighted to ensure we live up to our guests’ expectations. Once again, thank you for taking time to pen down your stay experience with us and we look forward to giving you a warm welcome on your next vacation at Forest City Phoenix International Marina Hotel in the near future. Warm regards, Edward - Senior Duty Manager

8/10 Good

Hayatee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
We booked 4rooms for short vacay last week for 3 days 2 nights last week. The room that was given to us was indeed cosy and sea scenary is beautiful. The only minus point is that the bfast buffet catter more to Chinese guest. Even the shops & restraunt are more for chinise tourist. If there were more halal restaurant, the place will be superb. We need to have car to travel out for food.
Stayed 2 nights in Dec 2019
Response from Arfan - Duty Manager on 2020/1/2
Dear Hayatee, Thank you for your taking time to share with us your stay experience at Forest City Phoenix International Marina Hotel. Every feedback from our guests matter to us and we will look into the issues you highlighted to ensure we live up to our guests’ expectations. Once again, thank you for taking time to pen down your stay experience with us and we look forward to giving you a warm welcome on your next vacation at Forest City Phoenix International Marina Hotel in the near future. Warm regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Duty Manager on 2019/11/27
Thank you for taking the time to review Forest City Phoenix International Marina Hotel

10/10 Excellent

Mohamed Azman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Forest City
The best hotel in JB for me
Stayed 2 nights in Oct 2019
Response from Nabil, Guest Service Manager on 2019/11/23
Dear Mohamed Azman, Greetings from Phoenix International Marina Hotel and thank you for having us in your great stay experience list. We are very delightful to received this kind of compliment and we will keep our standards consistency to provide excellent service to all our guest. Thank you and we hopes that we can serve you again in the future.

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebration
Very friendly staff. Upgrade my stay on this special occasion.
Stayed 1 night in Nov 2019
Response from Nabil Guest Service Manager on 2019/11/22
Dear Mr Ng, Thank You for spending your valuable time to review our property. We are delightful to hear that we have make your special occasion perfectly and able to give you a great stay experience. We hope that we can serve you again in the near future. Thank You

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Nov 2019
Response from Arfan - Duty Manager on 2019/11/16
Dear value guest, Thank your for scoring and we hope we will have a chance to serve u again in near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Rainy-Duty Manager on 2019/11/6
Dear Anonymous, Thank you for staying at the Forest City Phoenix Hotel recently, and for taking the time to share with us your experience. We are looking forward to welcoming you back again soon. Best Regards,

8/10 Good

See Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel nestled in lush greenery and tropical landscape. Lobby was huge and welcoming and checking in was smooth. The room was very spacious and comes with a balcony overlooking the sea The interior was tastefully designed and the bathroom was luxurious by local standards. The breakfast spread was good but somehow the quality and taste was lacking. The adjacent commercial street has a supermarket, duty free shop, souvenir shops, cafes and a few chinese restaurants. There is also a food street further down near the transportation hub serving mainly chinese and local cuisines. Overall a nice resort to stay if you are looking for a quiet staycation or getaway.
Stayed 1 night in Oct 2019
Response from Arfan - Duty Manager on 2019/10/29
Dear See Cheng, Thank you for your taking time to share with us your stay experience at Forest City Phoenix International Marina Hotel. Every feedback from our guests matter to us and we will look into the issues you highlighted to ensure we live up to our guests’ expectations. Once again, thank you for taking time to pen down your stay experience with us and we look forward to giving you a warm welcome on your next vacation at Forest City Phoenix International Marina Hotel in the near future. Warn regards, Arfan, Duty Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Arfan - Guest Service Manager on 2019/10/21
Dear Guest, Thank you for sharing your feedback on your recent stay with us at Forest City Phoenix International Marina Hotel. We are very happy to heard that you had a magnificent stay with us and looking forward to welcome you back in near future. See you soon! Sincerely, Arfan， Guest Service Manager, Forest City Phoenix International Marina Hotel

6/10 Okay

B, Singapore

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The entire area is built for the mass mainland Chinese population. The staff speak fluent Mandarin & Malay but very little English. With accommodation paid in advance, the Front desk demanded a deposit for extras but the card machine connection didn’t work (like many things), so I was reluctantly released and allowed to go to my room. The dinner buffet was of very poor quality. We ordered from the menu, the steak sandwich was stale, cold, and only a 2ml slither of meat inside. The restaurant staff reluctantly let me leave when their card machine also didn’t work. The security guards stand on the edge of the pool and stare at everyone in the pool. The person sitting in the life guard chair had phone in pocket, sun glasses on and in long pants - definitely not ready to save anyone! There were no lounge chairs around the pool and walking on grass is not allowed. There was nothing in the small minibar fridge or large minibar cupboard, not even a bottle opener. There was tea making facilities in a tray. The beds, pillows and linen were comfortable and of good quality. The room smelt of mould- very stale. The shiny frame around bathroom window into the bedroom, meant that it acted like a mirror against anyone in that half of the bathroom to those outside the bathroom - a severe privacy issue! The pathways, steps and door frames often had design or safely issues - the property is not built to an international hotel standard, but a very local Chinese level. Would not stay again.
Stayed 1 night in Oct 2019
Response from Eric Teoh Assistant Front Office Manager on 2019/10/9
Greeting from Forest City Phoenix International Marina Hotel. Thank you for taking your time to feedback on the Expedia with regards to your recent stay with us. I sincerely apologize for the disappointment that you have experienced during your stay. Please rest assured that we will look into those highlighted areas which you’ve brought up and better manage our staff responses towards guest request, we will definitely work a possible way to prevent from similar reoccurrence to you or any other guest. As we unfortunately at this stage of time, are not able to undo the unpleasantness you had experienced, I hope that this had not marred your overall impression of Forest City Phoenix International Marina Hotel and that you shall allow us another opportunity to welcome you back to our hotel, thereby giving us the opportunity to display not only the corrective measures implemented, but also the warm and attentive service for which we are known for. Hope to see you soon

6/10 Okay

Noridah

Liked: Cleanliness, property conditions & facilities
My room was knocked vigorously at 8am next day. Abviously me still sleeping. We dont expect any room service at that awkward hour. Still thinking want to open the door or not, because im sure if nobody opens the door..the people will just walk off.. And to my horror, they open up my room using master key.. Luckily I've locked from inside.. They're hotel worker, asking us.. Received a call, to fix our room. Nobody has reported anything. And we don't encounter any problems/damage inside our room. Its really unpleasant and unnecessary action, the worker just opened the door using master key, without pressing door bell or phone call to make sure correct complaint. Horrible. Communication breakdown among the staff and worker. Most of their hotel workers not understand simple English and thats where trouble came from. Annoying!
Stayed 1 night in Sep 2019
Response from Arfan - Duty Manager on 2019/9/21
Dear Noridah Thank you for taking the time to review Forest City Phoenix International Marina Hotel. Please accept our sincere apologies that your stay with us did not meet your expectations. Please rest assured, I have shared your valuable feedback with our management team and they are looking into it. We are sorry that you did not get decent rest during your stay. Your feedback is important to us and helps to improve on our guest experiences. We hope to have the opportunity to serve you better in the near future. Kind regards,

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good, food is not
Stayed 1 night in Sep 2019
Response from Arfan - Duty Manager on 2019/9/11
Dear Jie, Thank you for taking some time to leave your valuable feedback here. Your feedback is very much appreciated and we will look into the issues that you have commented. Thank you for staying with us and we hope you have a good stay with us. We are looking forward to welcome you back in near future. Best Regards,

8/10 Good

Kenny

Liked: Cleanliness, room comfort
2019 Forest City Pheonix Hotel
Overall above average, location is decently far from town and amenties around is limiter.
Stayed 2 nights in Aug 2019

6/10 Okay

Eric, Singapore

Traveled with family
Liked: Cleanliness
Room was big and spacious, generally clean, looks classy but material didn't feel very high grade
Stayed 1 night in Jun 2019
Response from Edward Chew Guest Service Manager on 2019/6/11
Dear Eric, Thank you for staying with us recently and for taking the time to share with us your experience. We are delighted that you have overall enjoyed your stay and appreciate your feedback. Looking forward to welcoming you back in the near future!

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Staycation
Although the hotel is pretty new, it fails on the maintenance. Peeling wallpapers, dirty corridors (dry leaves), chocked drains. It's a pity. Room is spacious. Wi-Fi works fine. Not all the nearby shops are opened yet.
Stayed 1 night in May 2019
Response from Arfan - Guest Service Manager on 2019/5/25
Dear value guest. Thank you for taking your time to review Forest City Phoenix International Marina Hotel. Please accept our sincere apologies that your stay with us did not meet your expectations. Please rest assured, I have shared your valuable feedback with our management team and they are looking into it. We are sorry that you did not get decent rest during your stay. Your feedback is important to us and helps to improve on our guest experiences. We hope to have the opportunity to serve you better in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2019
Response from Arfan - Guest Service Manager on 2019/5/22
Thank you for your perfect score. It's always great to have a new fan on board and all of us look forward to seeing you again in Forest City Phoenix International Marina Hotel. Thank you! Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing stay. My third time here and surprisingly this hotel gets better as time goes by. Gagan from the restaurant team was exceptionally friendly. Thumbs up! The only Down about this hotel is the shopping alley beside the hotel. More shops need to be open.
Stayed 2 nights in Mar 2019
Response from Arfan - Guest Service Manager on 2019/4/8
Dear Guest., It's always lovely to welcome returning guests at Forest City Phoenix International Marina Hotel. Thank you for your kind words regarding our accommodation. It's wonderful to hear that you enjoyed our services, which is indeed a diverse spread of our wonderful scenery. For your kind information our commercial street area in the mid of process for advertising a retailing shop and more shop will be launch soon. We hope to see you again soon and hopefully some time in the near future. Thank you,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Edward Guest Service Manager on 2019/4/1
Thank you for posting your very kind review and nice to hear it had been an enjoyable stay. We greatly appreciate your support and look forward to your return hopefully sometime soon. Wishing you the best of health, happiness and success in 2019

10/10 Excellent

Shahrul Izwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tremendous experience staying in this hotel
We are highly satisfied with this hotel. The hospitality is very excellent. From checked-in, entering the room, welcoming complimentary snack until the moment we checked-out.. Everything is superb. Keep continue to entertain your guest! Big thumbs up.. Definitely a place to return in near future 😊😁
Stayed 1 night in Feb 2019
Response from Arfan - Guest Service Manager on 2019/2/8
Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our location, the excellent service provided by our friendly team. I am happy to hear that our team exceeded your expectations and indeed I will share your compliments with them. It will be our pleasure to welcome you back soon for another memorable experience!. We hope to see you again soon. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Arfan - Guest Service Manager on 2019/1/15
Thanks for staying with us. We appreciate your feedback!

8/10 Good

KS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and spacious room, with balcony. beach nearby and restaurants next to hotel.
Stayed 1 night in Dec 2018
Response from Arfan-Guest Service Manager on 2018/12/31
Dear KS, Thank you for your generous rating on your review. We are absolutely pleased to learn that our service has left a lasting impression on you. Your kind compliments will be shared with the rest of the team as it will certainly motivate them to continue doing an excellent job at delighting our guests. Your comment on the room condition is also truly appreciated. All of us hope to see you again soon. Best regard,

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018
Response from Arfan-Guest Service Manager on 2018/12/29
Dear our value guest, Thank you for staying with us. We will look forward for your next visit. Best regard,

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Overall a good stay
Overall a good stay. We transfered to a new room because the door lock is not working. Need improvement in outlets in the room as you can only use 1 out of 4 outlets. Staff service was excellent. I would like to commend aidil fr the front desk and Gagan fr f&b for the great service.
Stayed 2 nights in Dec 2018
Response from Arfan-Guest Service Manager on 2018/12/30
Dear guest, Thank you for taking the time to share a genuine review of your recent stay experience with us. First off, please accept our sincerest apologies for the short-comings that you've experience during your stay with us. Your feedback on our team and facilities has been forwarded to the relevant departments for quality improvement review. Thank you for your positive post and kind recommendation on our hotel food and beverage department. Once again, please accept our sincerest apologies for the short-comings and we hope that despite the short-comings, we would be given another opportunity to better host you in the future. Best regards,

6/10 Okay

Liew

Nice viewing at the room and comfortable bed and all environments,the restaurant food is quite delicious and clean environment.
Stayed 1 night in Dec 2018
Response from Arfan-Guest Service Manager on 2018/12/30
Dear Liew, Thank you for your high recommendation on our hotel and lavish praise on our service, F&B and facilities. It’s wonderful to hear how much you enjoyed yourself on this occasion. The pleasure is ours and we look forward to see you again. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 2nd trip within 6 mths and I am still impressed with the services here and the fast developments around. Enjoyed the Xmas dinner at C&M restaurant but was a bit upset that the Skybar wasn’t open on Xmas night. The beds are still really too hard for comfort. Impressed with the service and housekeeping staffs!
Stayed 2 nights in Dec 2018
Response from Arfan-Guest Service Manager on 2018/12/30
Dear guest, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Johor Bharu. Please join us again for another memorable hotel experience! Best regard,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful lanscape
Stayed 1 night in Dec 2018
Response from Eric -Assistant Front Office Manager on 2018/12/27
Dear Guest, Thank you for staying at the Forest City Phoenix Hotel recently, and for taking the time to share with us your experience. We are happy to learn that you have overall enjoyed your stay and services. Your comment on the condition of our beautiful landscape is appreciated. Looking forward to welcome you back !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and brand new hotel. Typical chinese style with lots of bling and lights but quality of construction not really the best but that is not an issue now
Stayed 1 night in Dec 2018
Response from Arfan, Guest Service Manager on 2018/12/21
Dear Guest, Thank you for your generous compliments and your endorsement! We are always excited to read about appreciation for our unique architecture and decor. We take great pride in our distinctive character and providing a unique green nature experience. Once again, thank you for your compliments and for choosing your stay with Forest City Phoenix Hotel. We look forward to welcoming you back again soon. Kind regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Stayed 1 night in Dec 2018
Response from Arfan,Guest Service Manager on 2018/12/21
Dear Steven, Thank you for your fantastic review on the Forest City Phoenix Hotel. Your special 'WORD' is indeed rewarding and motivating. We will all look forward to your continued support, in not too distant future. Warm Regards