Indoor pool, open 10:00 AM to 9:00 PM, sun loungers

Reviews of Radisson Hotel & Suites, Gdansk

4 out of 5
Radisson Hotel & Suites, Gdansk
Chmielna 10-25, Gdansk

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1000 reviews" "
Rating 8 - Good. 292 out of 1000 reviews" "
Rating 6 - Okay. 71 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Yingshun

Liked: Cleanliness, staff & service
The pool does not operate on a walk-in system and requires booking ahead slot which was not convenient. Even with booking slots in, the pool was incredibly busy even with both adults and children (lots of them) in the main pool which made trying to swim or using the jacuzzi impossible - which gave me a 3 star, as it was not worth paying money to use (as I had booked a room without free spa access) I also used the massage services as there was a promotional offer which was of good value. Breakfast was good and had a good variety. Rooms were clean, modern and comfortable.
Stayed 3 nights in Mar 2024
Response from Kamil Sulikowski Front Office Supervisor on 2024/4/13
Dear Yingshun,Thank you for sharing your feedback regarding your stay at Radisson Hotel & Suites, Gdansk. Detailed insights are incredibly valuable to us as they help us better understand our guests' expectations and improve our services. With your valuable observations, we will be able to make more informed decisions and implement enhancements to provide our guests with even better experiences during their stay at our hotel.Thank you once again for your constructive feedback, and we look forward to another opportunity to host you!If there is anything else we can assist you with, please do not hesitate to contact us.Best regards,Kamil SulikowskiFront Office SupervisorRadisson Hotel & Suites, Gdansk

10/10 Excellent

Konrad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful brand-new hotel: everything is in perfect working order. Beautiful view of the old town!
Stayed 1 night in Mar 2024
Response from Yuliya Tsimashchenia, Front Office Agent on 2024/3/20
Dear Konrad,Thank you for your feedback and for taking the time to write about your experience. It is really nice, that all our efforts to make our guest feel like at home were appreciated. We hope to see you again in the future to see how we have improved! Kind regards,

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Feb 2024
Response from Yuliya Tsimashchenia, Front Office Agent on 2024/3/20
Dear Cesar,Thank you for your feedback. It is really nice, that all our efforts to make our guest feel like at home were appreciated. We hope to see you again in the future to see how we have improved! Kind regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Yuliya Tsimashchenia Front Office Agent on 2024/2/1
Szanowni Państwo, Serdecznie dziękujemy za udzielenie nam swojej oceny naszego hotelu. Jest nam bardzo miło, że pobyt należał do udanych i mam nadzieję, że wkrótce znowu zawita Państwo w nasze bursztynowe progi. Z wyrazami szacunku,

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mykola Derko, Guest Relations Manager on 2024/1/26
Dear Mrs. Kate,Thank you for your feedback regarding your stay at Radisson Hotel & Suites, Gdansk. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.If we can be of any further assistance please do not hesitate to get in touch.Best regards,Mykola Derko, Guest Relations Manager

6/10 Okay

Taneisha

Stayed 3 nights in Jan 2024
Response from Yuliya Tsimashchenia, Front Office Agent on 2024/2/1
Dear Taneisha,Thank you for your feedback. It is really nice, that our efforts to make our guest feel like at home were appreciated. We hope to see you again in the future to see how we have improved!

6/10 Okay

Lesley, Westhill

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was lovely and very convenient for walking to the tourist sites. However, when we checked in at 01:00, received our keycards, walked all the way to our room only to find the keycards didn’t work. We had to walk all the way back to reception to get them fixed. If that wasn’t bad enough, the same thing happened the next day. Not exactly great customer service and spoiled an otherwise great time. We booked a treatment at the spa which was outstanding.
Stayed 3 nights in Dec 2023
Response from Yuliya Tsimashchenia Front Office Agent on 2023/12/25
Dear Lesley,Thank you for taking the time to provide us with your feedback and rating regarding your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations. We apologize if there were any issues or inconveniences that affected your stay. Please know that we value your feedback, and we will address the concerns you raised with the relevant teams to ensure that necessary improvements are made. Nevertheless, we sincerely hope to see you soon again, so that your experience might be even better than the last time.Kind regards,

10/10 Excellent

Diarmuid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great gym and sauna too. Staff are a credit to the hotel. Very impressed with them. Easy walk to train station too for short commute to city centre.
Stayed 2 nights in Dec 2023
Response from Julia Karbowska Front Office Agent Radisson Hotel on 2023/12/15
Thank you very much for your feedback regarding your stay at our hotel, we are glad that everything was fine. We hope to see you at our hotel again soon.Best regards Julia Karbowska Front Office Agent Radisson Hotel and Suites Gdansk

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
No tea/ coffee or milk replaced during our stay. Had to ask at reception.
Stayed 3 nights in Dec 2023
Response from Julia Karbowska Front Office Agent Radisson Hotel on 2023/12/15
Thank you very much for your feedback regarding your stay at our hotel.The reception is at your service in any case and at any time. We hope that, despite small inconveniences, your stay was successful . Best regards Julia Karbowska Front Office Agent Radisson Hotel and Suites Gdansk

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with friendly staff. Room was comfortable with a nice bed. No biscuits was a shame. No English TV channels at all. Swimming pool quite cold but other spa areas are good.
Stayed 2 nights in Dec 2023
Response from Yuliya Tsimashchenia Front Office Agent on 2023/12/25
Dear Nic,Thank you for your feedback and for taking the time to write about your experience. Thank you for such high notes and your review, we love to hear that you enjoyed every moment with us and we made your stay comfortable and pleasant.We hope to see you again in the future to see how we have improved!Kind regards,

10/10 Excellent

David, Westhill

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, room clean though a bit small (all you need for a few days) excellent bathroom with walk in shower
Stayed 3 nights in Nov 2023
Response from Front Office Agent Mateusz on 2023/12/7
Thank you very much for sharing your opinion with us. We are glad that we met your expectations during your stay. We hope that you will choose us when staying in gdansk again. With best regards, Front Office Agent MateuszRadisson Hotel & Suites Gdansk

8/10 Good

Stig Are

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is fine. Breakfast was fine but not great
Stayed 2 nights in Nov 2023
Response from Julia Karbowska Front Office Agent Radisson Hotel on 2023/12/15
Thank you very much for your positive review of our hotel. We are pleased that we met your expectations. We hope that you will visit us again, and we will have the opportunity to improve the breakfast service.Best regards Julia Karbowska Front Office Agent Radisson Hotel and Suites Gdansk

4/10 Poor

Lars

Stayed 2 nights in Oct 2023
Response from Julia Karbowska Front Office Agent Radisson Hotel on 2023/10/31
Thank you very much for sharing your opinion with us. Every day we strive to improve the comfort of our guests and make your stay better and better.We cordially invite you to visit our hotel again.Best RegardsJulia Karbowska Front Office AgentRadisson Hotel and Suites, Gdansk

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Julia Karbowska Front Office Agent Radisson Hotel on 2023/10/31
Thank you very much for sharing your opinion with us. Every day we strive to improve the comfort of our guests and make your stay better and better.We cordially invite you to visit our hotel again.Best RegardsJulia Karbowska Front Office AgentRadisson Hotel and Suites, Gdansk

8/10 Good

Teresa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, great swimming pool. Lovely location. 😍
Stayed 2 nights in Sep 2023
Response from Julia Karbowska Front Office Agent Radisson Hotel& on 2023/10/31
We are very pleased that you enjoyed your stay in our hotel. We hope to see you again in these beautiful circumstances.Best RegardsJulia Karbowska Front Office AgentRadisson Hotel& Suites, Gdansk

10/10 Excellent

Natalia

Stayed 1 night in Aug 2023
Response from Julia Front Office Agent Radisson Hotel and Suites on 2023/11/11
Thank you so much! We are very grateful for rating our hotel so high. We really appreciate your opinion as it helps improve our services.Kind Regards Julia Front Office Agent Radisson Hotel and Suites

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice located hotel.Beautiful view on Old City cntr
Very nice located hotel, with beautiful view on Motława and Old City. Room was nice arranges, very clean with coffee set and bathroom amenities. Stuff was very friendly. We were happy surprised with option to not to clean room daily, then we were rewarded with small gifts. Nice gesture and eco-friendly choice for us. Neighborhood is a vivid center of hotels, restaurants and cafes. With two bridges you are literally 5 minutes from Old City where you can enjoy beautiful hanzeatic houses, monuments and other places. You can also enjoy flavour of hand made jewellery in narrow streets of the city center. Then finally taste wonderful cuisines in multiple food attractions.
Stayed 6 nights in Aug 2023

10/10 Excellent

verna

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Aug 2023

8/10 Good

Marek

Traveled with family and small children, Traveled with family
Liked: Staff & service
Given the price, we feel we could have expected more. There were several things wrong with the room itself, including a clearly broken lamp (it was leaning over, impossible to miss) and a piece of broken glass(!) on the floor. The hotel also appeared very crowded, which means that spa access, even though we paid extra for it as part of the room cost, was still rationed on a first come-first serve basis. Again, given the price, we expected better. That said, the staff was friendly and responsive, the breakfast plentiful (although very pricey) and the location is hard to beat. We would consider coming back.

8/10 Good

Katarzyna

Traveled with partner
Liked: Amenities
This hotel’s location and views are hard to beat. It has these unique window seat bay windows in some rooms that are really fabulous. The interiors however could be more boutique and less corporate. The bathrooms finishes too dark with inadequate lighting. Desk staff could speak better English and be more polite
Stayed 2 nights in Jul 2023

8/10 Good

Lesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al good, great location and staff lovely
Stayed 3 nights in Jul 2023
Response from Weronika Kmieć on 2023/7/25
Dear Lesley,Thank you for your rating. We appreciate your feedback and are glad to hear that you had a positive experience overall. We value your input and strive to continuously improve our services.If there are any specific areas where you feel we could have done better and that would have earned us a higher rating, we would be grateful for your insights. Your feedback helps us to identify areas for enhancement and provide an even better experience for our guests.Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best regards,Weronika Kmieć Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

10/10 Excellent

Daniel

Stayed 2 nights in Jul 2023

10/10 Excellent

Magdalena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property on the river. We will be back to stay longer.
Stayed 1 night in Jun 2023
Response from Weronika Kmieć on 2023/7/6
Dear Magdalena, Thank you for your fantastic feedback! We're thrilled to hear that you had an amazing experience at our property located on the river. We're delighted to know that you enjoyed your stay and that it left such a positive impression on you.We would be absolutely delighted to welcome you back for a longer stay in the future. Please don't hesitate to reach out to us if there's anything we can do to make your next visit even more enjoyable. Thank you for choosing our hotel, and we look forward to hosting you again soon!Best regards,Weronika Kmieć Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

8/10 Good

mindaugas

Stayed 2 nights in Jun 2023
Response from Weronika Kmieć on 2023/7/9
Dear Mindaugas,Thank you for your rating. We appreciate your feedback and are glad to hear that you had a positive experience overall. We value your input and strive to continuously improve our services.If there are any specific areas where you feel we could have done better and that would have earned us a higher rating, we would be grateful for your insights. Your feedback helps us to identify areas for enhancement and provide an even better experience for our guests.Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best regards,Weronika Kmieć Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

10/10 Excellent

Vaidas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpfull. I really liked that you can decide if room needs to be cleaned and if not - you can get small gift next day. Really nice hotel, smells nice and location is great. Breakfast is probably not worth the cost, unless you need to go out before 9am.
Response from Weronika Kmieć on 2023/7/6
Dear Vaidas, Thank you for your feedback. We're glad to hear that our staff was helpful. We also appreciate your compliments on location of the hotel.We apologize if the breakfast did not meet your expectations. We value your feedback and will take it into consideration to improve our breakfast offerings and ensure it better meets the needs of our guests.If there's anything else we can do to enhance your experience or if you have any further suggestions, please feel free to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back in the future. Thank you for choosing our hotel.Best regards,Weronika Kmieć Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

10/10 Excellent

Zaklina

Stayed 3 nights in Jun 2023
Response from Weronika Kmieć on 2023/7/6
Dear Zaklina,Thank you so much for your excellent rating! We are delighted to hear that you had a fantastic experience at our hotel. It's wonderful to know that we were able to meet and exceed your expectations. Your satisfaction is our top priority, and we appreciate your recognition of our efforts. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back and providing you with another exceptional experience. Thank you for choosing our hotel!Best regards,Weronika Kmieć Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern hotel in a perfect location.
Stayed 2 nights in Jun 2023
Response from Weronika Kmieć on 2023/6/21
Dear David,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to hear that you had an overall positive experience.We are pleased that you found your stay enjoyable and that our hotel met your expectations. We strive to provide exceptional service, comfortable accommodations, and a memorable experience for all our guests. Your positive rating is a testament to our team's efforts.Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the near future.Warm regards,Weronika Kmieć Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

2/10 Terrible

Jay

Stayed 1 night in Jun 2023
Response from Weronika Kmieć on 2023/6/16
Dear Mr. Jay,Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and value your opinion. We strive to provide the best possible experience for our guests, and we regret that we fell short of your expectations on this occasion.We would be grateful if you could provide us with more specific feedback or any areas of improvement that you believe could have enhanced your experience. Your input is important to us as we continuously work towards improving our services and meeting the needs of our guests.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay that meets or exceeds your expectations.Thank you for choosing our hotel, and we appreciate your feedback.Best regards,Weronika Kmieć Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

4/10 Poor

thomas garman

Stayed 2 nights in May 2023
Response from Weronika Kmieć on 2023/6/21
Dear Thomas,Thank you for taking the time to provide us with your feedback and rating regarding your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations.We value your feedback and would appreciate it if you could provide us with more specific details about the aspects of your stay that were unsatisfactory. This information will help us identify areas for improvement and ensure a better experience for future guests.Once again, we apologize for any inconveniences you experienced, and we hope that you will consider giving us another opportunity to exceed your expectations in the future. Should you decide to return, please do not hesitate to reach out to us directly so that we may assist you personally.Thank you for your feedback, and we sincerely apologize for any inconvenience caused.Best regards,Weronika Kmieć Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

8/10 Good

anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Across the street a huge construction site. Saturday night on the 5th floor you’ll listen to the bass from the club. Really annoying to hear it until early hours of the morning. Nice location with expensive parking. Staff very nice and helpful. Breakfast ok, if you have celiac disease it would be nice if food was labeled gluten free.
Stayed 3 nights in May 2023
Response from Weronika Kmieć on 2023/5/27
Dear Anna, Thank you so much for a high rating! We appreciate each and every opinion that we receive from our guests. As a Radisson hotel we try to have the best possible service available for our guests therefore we thank you again for your rating and we will take out all necessary conclusions from the suggestions that you give us!Yours truly,Weronika Kmieć, Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

10/10 Excellent

Marcin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Weronika Kmieć on 2023/5/19
Szanowny Panie Marcinie,Bardzo dziękujemy za najwyższą ocenę naszego hotelu! Bardzo to doceniamy i cieszymy się, że Pana oczekiwania zostały w pełni spełnione! Jako Radisson cenimy wszystkie wspomnienia naszych gości i chcemy, aby każdy pobyt był niezapomniany, dlatego nie ma dla nas nic bardziej pocieszającego niż satysfakcja naszych gości! Mamy nadzieję, że będziemy mogli Pana zobaczyć ponownie w przyszłości!Z poważaniem,Weronika Kmieć, Guest Relation SpecialistRadisson Hotel & Suites, Gdańsk

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel with perfect location. The beds were a bit hard, but everything else was very good.
Stayed 3 nights in May 2023
Response from Weronika Kmieć on 2023/5/19
Dear Kurt,Thank you so much for a high rating! We appreciate each and every opinion that we receive from our guests. As a Radisson hotel we try to have the best possible service available for our guests therefore we thank you again for your rating and we will take out all necessary conclusions from the suggestions that you give us!Yours truly,Weronika Kmieć, Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

6/10 Okay

Helen

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in May 2023
Response from Weronika Kmieć on 2023/5/19
Dear Helen,Thank you so much for taking your time to leave us your rating! We appreciate each and every opinion and rating that we receive from our guests as we believe they allow us to grow and improve. As a Radisson hotel we try to do our best to have the best possible service available for our guests, therefore we thank you again for your opinion and we will take out all necessary conclusions from the suggestions we hear from you. We hope to meet you again in the future, so you can see how we have improved!Yours truly,Weronika Kmieć, Guest Relation SpecialistRadisson Hotel & Suites, Gdańsk

6/10 Okay

Jakub

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately the hotel was fully booked and have not been provided with the bed requested, had a problem with heating.
Stayed 3 nights in Apr 2023
Response from Weronika Kmieć on 2023/4/12
Dear Jakub,Thank you so much for taking your time to leave us your rating! We appreciate each and every opinion and rating that we receive from our guests as we believe they allow us to grow and improve. As a Radisson hotel we try to do our best to have the best possible service available for our guests, therefore we thank you again for your opinion and we will take out all necessary conclusions from the suggestions we hear from you. We hope to meet you again in the future, so you can see how we have improved!Yours truly,Weronika Kmieć, Guest Relation SpecialistRadisson Hotel & Suites, Gdańsk

4/10 Poor

ADAM

Traveled with family
Liked: Cleanliness
Stayed 4 nights in Mar 2023
Response from Weronika Kmieć on 2023/4/19
Dear Adam,Thank you so much for taking your time to leave us your rating! We appreciate each and every opinion and rating that we receive from our guests as we believe they allow us to grow and improve. As a Radisson hotel we try to do our best to have the best possible service available for our guests, therefore we thank you again for your opinion and we will take out all necessary conclusions from the suggestions we hear from you. We hope to meet you again in the future, so you can see how we have improved!Yours truly,Weronika Kmieć, Guest Relation SpecialistRadisson Hotel & Suites, Gdańsk

8/10 Good

Bente

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Weronika Kmieć on 2023/4/2
Dear Bente,Thank you so much for a high rating! We appreciate each and every opinion that we receive from our guests. As a Radisson hotel we try to have the best possible service available for our guests therefore we thank you again for your rating and we will take out all necessary conclusions from the suggestions that you give us!Yours truly,Weronika Kmieć, Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

10/10 Excellent

Maria

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great hotel with friendly staff. Very convenient bar/restaurant. There was always water and fruits in the lobby to help yourself. Breakfast with lots of choices if a bit busy at times.
Stayed 3 nights in Mar 2023
Response from Weronika Kmieć on 2023/3/28
Dear Marina, We are very grateful for rating our hotel so high. We really appreciate your opinion as it helps improve our services. It is really nice, that all our efforts to make our guest feel like at home were appreciated. We hope to see you again in the near future!Yours truly,Weronika Kmieć, Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

8/10 Good

Victoria

Stayed 3 nights in Feb 2023
Response from Weronika Kmieć on 2023/4/19
Dear Victoria,Thank you so much for a high rating! We appreciate each and every opinion that we receive from our guests. As a Radisson hotel we try to have the best possible service available for our guests therefore we thank you again for your rating and we will take out all necessary conclusions from the suggestions that you give us!Yours truly,Weronika Kmieć, Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

8/10 Good

Jakub

Stayed 4 nights in Jan 2023
Response from Weronika Kmieć on 2023/2/6
Dear Jakub,Thank you so much for a high rating! We appreciate each and every opinion that we receive from our guests. As a Radisson hotel we try to have the best possible service available for our guests therefore we thank you again for your rating and we will take out all necessary conclusions from the suggestions that you give us!Yours truly,Weronika Kmieć, Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

10/10 Excellent

Helen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautifully placed on the riverfront to sit and watch the world go by, with good quality food and drink. Gdansk is walkable from here, the markets, amber shops, historic/aquatic spots, shopping, both modern and local, the train station is around 15 minutes walk away, with easy connections to Sopot and beyond. I was travelling light so got the bus back to the airport for around £1.00. Amazing comfort in a central location, with its own spa!
Response from Weronika Kmieć on 2022/12/23
Dear Helen,Thank you so much for the highest score available for our hotel! We appreciate this very much and are glad to see that your expectations were fully met! As a Radisson hotel we treasure all of our guests and their memories in order to make them the most memorable therefore, there is nothing more gratifying for us than the satisfaction of our guests! We hope to be able to see you again in the future!Yours truly,Weronika Kmieć, Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

8/10 Good

Arben, Budapest

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay at this hotel despite the fact that my room 3229 was facing a huge construction site. Otherwise, good facility, friendly staff and super location.
Response from Weronika Kmieć on 2022/12/1
Dear Arben, Thank you so much for a high rating! We appreciate each and every opinion that we receive from our guests. As a Radisson hotel we try to have the best possible service available for our guests therefore we thank you again for your rating and we will take out all necessary conclusions from the suggestions that you give us!Yours truly,Weronika Kmieć, Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a great location
The hotel is in a great location ,good atmosphere in the bar area at night ,the only negative is that the standard rooms are on the small side.We thought the be price if the hotel breakfast was a bit expensive at 84 ZLTY ,local cafes do a great breakfast at half the price.Taxi from the airport to hotel = 70 ZLTY ,whereas return cost 100 ZLTY.
Stayed 3 nights in Nov 2022
Response from Weronika Kmieć on 2022/12/1
Dear David,Thank you so much for a high rating! We appreciate each and every opinion that we receive from our guests. As a Radisson hotel we try to have the best possible service available for our guests therefore we thank you again for your rating and we will take out all necessary conclusions from the suggestions that you give us!Yours truly,Weronika Kmieć, Guest Relation SpecialistRadisson Hotel & Suites, Gdansk

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Nie polecam
W pokoju brak bylo zelazka, nie działała spluczka ani kaloryfery, na wielokrotne prośby i sprawdzenie kaloryferów zareagowano dopiero po kilku godzinach
Stayed 2 nights in Nov 2022
Response from Weronika Kmieć on 2022/11/21
Dziękujemy za podzielenie się opinią na temat pobytu w naszym hotelu. Jest nam niezmiernie przykro, że pobyt u nas nie spełnił oczekiwań. Mamy nadzieję, że spotkamy się jeszcze w przyszłości i będziemy mogli zmienić zdanie o naszym hotelu na lepsze.

10/10 Excellent

Mr Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
River view
Perfect stay. Can't fault anything. Paid extra for river view, worth it. Beautiful hotel
Stayed 4 nights in Nov 2022
Response from Weronika Kmieć on 2022/11/21
Dear Mr Phil,Thank you for your feedback regarding your stay. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.

10/10 Excellent

Jaroslaw

Stayed 1 night in Oct 2022
Response from Weronika Kmieć on 2022/11/7
Sz. P. Malski!Dziękujemy za podzielenie się opinią na temat pobytu w naszym hotelu. Cieszymy się, że pobyt upłynął w miłej atmosferze i mamy nadzieję, że wkrótce znów się spotkamy.

4/10 Poor

Rebecca

Disliked: Staff & service
Shocking service
Customer service is non existent. We arrived an hour earlier than usual check in time and was told to come back, asked if we could leave our bags somewhere and was told “if you must” I had to ask where the bag storage was and was told “you’ll find it” Asked to change rooms as the room we were allocated was directly in front of the lifts and next door to the spa therefore there was a lot of footfall outside our room and I was laughed at when asked to change rooms. It did show on hotels.com that there may be some mild disruption due to construction in the area but they didn’t state that the building work started every morning at 6am and the windows don’t seem to be double glazed, at all as you could hear every single thing. Adult only allocated times for the pool would be good as it was like a kids play area all day every day Hotel looks gorgeous and great location but that’s as far as it goes. Especially for a 4* hotel
Stayed 3 nights in Oct 2022
Response from Weronika Kmieć on 2022/11/7
Dear Rebecca,Thank you for your feedback regarding your stay.On behalf of our entire team at Radisson Hotel & Suites, Gdansk, I apologise for the concerns you have shared about your experience at our hotel. I have addressed issue with our team and I assure you we are working diligently to ensure a similar situation does not reoccur.I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay.

10/10 Excellent

Hayden

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Lovely hotel, great location.
Stayed 3 nights in Oct 2022
Response from Weronika Kmieć on 2022/11/7
Dear Hayden,Thank you for your feedback regarding your stay. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.

6/10 Okay

HEIDI

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Loves the location for walking to Old Town & dinner. However, the construction outside our hotel room window was loud. The sink wasn’t draining & backed up. Also, the air condition made a shrill high pitch noise when it kicked on (unbearable) & a loud clatter when going off. It kept waking us up so we had to turn it off but then it got warm & stuffy. Not a good night of rest at all.
Stayed 1 night in Sep 2022
Response from Weronika Kmieć on 2022/11/7
Dear Heidi,Thank you for your feedback regarding your stay. We are pleased to hear that you mostly enjoyed your time with us.Thank you for drawing attention to the areas that need improvement. We will improve with the entire team to make your next stay even better experience.

6/10 Okay

HENRY, VILLA PARK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast.
Stayed 1 night in Aug 2022
Response from Weronika Kmieć on 2022/11/21
Dear Henry,Thank you for your feedback regarding your stay. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.

10/10 Excellent

Artur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location friendly staff
Stayed 3 nights in Aug 2022
Response from Weronika Kmieć on 2022/11/21
Dear Artur,Thank you for your feedback regarding your stay. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.