Gateway Theatre Tours

This is a self managed property. No manager, nothing. The cleaning lady tried so hard to assist with the checking in. She was a nice lady trying to help in absence of any other person. There was a QR code self checkin but at the time it had an issue and large number of visitors were just waiting for long time. Then, there was a beeping maintenance noise in the room which eventually they gave me a separate room to sleep for the night (but the inconvenience of moving some stuff with me). Then, for 2 days, wifi was not working. At the end, I decided to move out earlier and forget about the additional night I paid for.

Wifi is terrible. Not possible to work from your room. Asked staff for help to fix wifi and was told it would be fixed but it didn’t happen. Went down to reception to book extra nights unexpectedly and was told to do it online. Pool is great for kids. To use the playrooms you need to pay for 2 of the 3. Despite writing ‘Prawn Allergy’ on the room service, Prawn crackers were added to meal twice. Locations is great with easy access to China Town and 7/11 next door for the bits and pieces. Comfortable beds, great sheets and pillows. House keeping are excellent.

Super kind and considerate personal. They even have cloth washer and dryer. The rooms are small but I guess normal for Singapore. The hotel is very clean.