蓋茨黑德Spa 飯店，旅行前必看！

「No prior notice for “no spa nor massage” from Saturday to Monday. 」

「We arrived in the hotel early and left our luggages to the hotel staff. When we got back our luggage in the evening, one of the suitcases was apparently damaged. The staff tried to fixed it twice but failed. I was promised to be given at least a letter confirming the damage so that I could send it our insurer, and that the hotel would give us membership points as a compensation. The manager also said he would check the cctv and come back to us. However, nothing happened until we chased for an...

「The staff were excellent and couldn’t be more helpful. The lobby and bar areas were nice. We had to change rooms as our first room wasn’t clean. We were moved to a better room only to find scaffolding being put up outside our room on the first day. We went out for the day and when we came back there were workmen on the scaffolding. We decided to pack up and go home a day earlier than planned. We only stayed one night when we had paid for two. We won’t be going back to this hotel. It needs to...

「Was more than I expected.」

「Clean room, Friendly atmosphere with plenty to do」

「Nice and helpful staff Overall the facilities are ok but the flushing of the toilet wasn't strong enough Not many options of restaurants around but you can try using deliveroo to get what you wanna eat 」