ALH Group Garden Island hotels

"We found our way to kings park the long way round and came back down jacobs stairs that are close by but these are not for anyone afraid of heights. Restaurants are a good trek away and the hotels menu was very limited in scope and only 3 star standard"

"Very well presented hotel. Food options were great and staff are super friendly. Only downside is that the staff only advised us upon checkout that the $100 deposit will take 5 to 10 business days to refund, that seems very excessive for a one night stay. "

"Clean room, good location "

"Clean room"

"Quiet clean and comfortable being so centrally located "

"Nice hotel, good sized room. Rainfall part of shower was good but handheld shower part lacked pressure and vitually no stream. Staff were very helpful and polite. Good breakfast"

"Clean room. Convenient location "

"Clean room and average facilities but staff was not that helpful in breakfast place. "

"For what you’re paying I don’t believe you are getting any special 5 star experience. The staff at reception are not particularly friendly, especially when you call them from your room. That’s if you are able to get through to them, the phone is perpetually engaged. I had a tray table that was not collected for more than 24 hours which is not acceptable. The in-room dining options are very limited. Over all, I would say your front office staff needs better training on how to speak to guests. Or they pick and choose which guests to speak nicely to. "