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Reviews of Americas Best Value Inn & Suites Madera

2 out of 5
Americas Best Value Inn & Suites Madera
22683 Avenue 18 1/2, Madera, CA

Reviews

6.8
Rating 10 - Excellent. 65 out of 318 reviews" "
Rating 8 - Good. 98 out of 318 reviews" "
Rating 6 - Okay. 68 out of 318 reviews" "
Rating 4 - Poor. 44 out of 318 reviews" "
Rating 2 - Terrible. 43 out of 318 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

ernestina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
What I liked was when we walked into the room it smelled clean and everything looked clean. Nothing bad to say about the place.
Stayed 1 night in May 2024
Response from JERRY on 2024/5/11
TAHK YOU FOR STAY

10/10 Excellent

ROSA

Stayed 1 night in Apr 2024
Response from JERRY on 2024/5/11
THNK YOU FOR STAY

10/10 Excellent

Prathpal

Stayed 1 night in Jan 2024
Response from jerry on 2024/2/18
Thank you for staying

8/10 Good

Mario

Stayed 2 nights in Jan 2024
Response from J on 2024/1/24
THANK YOU FOR STAYING

2/10 Terrible

Clara

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from je on 2023/11/28
sorry for unconvinced

6/10 Okay

Michael

It was okay. Stayed for the convenient location
Stayed 1 night in Nov 2023
Response from J on 2023/11/23
SORRY FOR INCONVENIENCE WE IMPROVING OVER SERVICE AND COMFORTABILITY

2/10 Terrible

Karina

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
hotel was full of sketchy people. the front desk staff were rude and not welcoming at all.
Stayed 1 night in Sep 2023
Response from jerry on 2023/9/7
sorry for inconvenience we take action with staff next time you or anyone satisfaction to stay

10/10 Excellent

Bryan

Stayed 1 night in Aug 2023
Response from jerry on 2023/9/5
THANK YOU FOR STAYING

4/10 Poor

Clara

Stayed 2 nights in Aug 2023
Response from jerry on 2023/9/3
sorry for inconvenience we trying improve our facility so you stay longer with satisfaction

6/10 Okay

Silvia

Stayed 2 nights in Jul 2023
Response from JERRY on 2023/8/10
THANK YOU FOR STAYING

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2023
Response from JERRY on 2023/7/19
Thank you for stay

2/10 Terrible

TERESITA, BRENTWOOD

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
Stayed 2 nights in Jul 2023
Response from JERRY on 2023/7/4
SORRY ABOUT ANY INCONVENIENCE

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 5 nights in Jun 2023
Response from JERRY on 2023/6/28
Thank you FOR STAYING

6/10 Okay

Nayeli

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from JERRRY on 2023/6/28
THANK YOU

8/10 Good

Amanda D

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I didn’t like was the blankets had burn holes in them
Stayed 3 nights in Jun 2023
Response from JERRY on 2023/6/5
THANK YOU FOR STAY

10/10 Excellent

Priscilla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the look
Everyone was very nice. And i like the comfort of everything. And the lay out of the hotel
Stayed 2 nights in May 2023
Response from JERRY on 2023/5/30
THANK YOU FOR STAYING

8/10 Good

Isabel

Liked: Staff & service
Stayed 1 night in May 2023
Response from JERRY on 2023/5/30
THANK YOU FOR STAYING

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from jerrry on 2023/5/15
Thank you for staying

6/10 Okay

Victor

Liked: Staff & service
Stayed 3 nights in Apr 2023
Response from JERRY on 2023/5/30
THANK YOU FOR STAYING

2/10 Terrible

Ana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
More on the dirty side and they charge $100 for something I didn’t do. Went back and got my money back
Stayed 1 night in Mar 2023
Response from JERRY on 2023/4/27
WE ALREDY REFUND BACK ALSO WE APOLPGY FOR ANY INCONVEINCE

6/10 Okay

Kimberly

Traveled with partner
Disliked: Amenities, property conditions & facilities
Staff not so friendly, wouldnt give extra towels (towels old and dirty looking) tv going bad, didnt feel the cleanist or the best place to park vehicle...but it works if you need a place to sleep
Stayed 1 night in Apr 2023
Response from JERRY on 2023/4/24
SORRY FOR INCONVINECE 23 IS FULL MY MOTEL WE ALREDY GAVE EXTRA TOWEL RUN OUT STOCK AND TOWEL WE HAVE CLEAN AND WE HAVE SAFE PLACE PARK ANY CAR

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from JERRY on 2023/4/18
THANK YOU FOR STAYING WE APPRECIATE

2/10 Terrible

Paris

Disliked: Staff & service, property conditions & facilities, room comfort
I give them one star
We stayed for one night.i would say,that was terrible experience.nothing there ,was satisfactening,the ac and bathroom fan,sounds like a taking off boeing !the guy at reception was very rude . There is nothing good about this place.
Stayed 1 night in Feb 2023
Response from jerry on 2023/2/21
sorry for inconvenience we always offer another room our staff well train but take steps what happen let you know

6/10 Okay

Aimee

Traveled with family
Liked: Cleanliness, staff & service
It wasn't all bad the room was ok waat i didn't like was one of the washing machines was broken and they knew it and didn’t have a sign on it saying it wasn't working and they didn’t give me the money back even though they knew it was not working
Stayed 2 nights in Feb 2023
Response from jerry on 2023/2/21
thank you for staying and sorry for inconvenience washing machines nobody inform us and we offer any issues over side refund back

8/10 Good

Juaton

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was very nice in quiet
Stayed 1 night in Jan 2023
Response from JERRY on 2023/2/1
THANK YOU FOR STAYING

10/10 Excellent

Ruben

Stayed 1 night in Jan 2023
Response from JERRY on 2023/3/8
THANK U FOR STAYING

2/10 Terrible

Alma d Godinez de

10/10 Excellent

Dianne

Stayed 1 night in Dec 2022
Response from JERRY on 2022/12/27
THANK YOU STAYING

4/10 Poor

Maria

Traveled with family and small children
Disliked: Staff & service, amenities
Website says there would be breakfast but there was none. The rooms look very old. White towels were stained. Would not stay there again.
Stayed 1 night in Nov 2022
Response from JERRY on 2022/11/13
some health permit issues going on that's why we can serving breakfast towel we have clean always clean towel i do not accept this complain and you not write down how you disturb another room all nights

10/10 Excellent

Debra

Stayed 1 night in Oct 2022

4/10 Poor

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirtiest room
It was a really dirty room, 1. me and my wife noticed the floor as soon as we walked in the room wasn’t swept/mopped. 2. there was human pieces of clipped nails in between the bed and side table on the right side 3. Couch on corner was stained all over 4. Dust all over the TV and table/desk
Stayed 1 night in Oct 2022
Response from JERRY on 2022/10/27
SORRY FOR INCONVENIENCE LIKE YOU SAYS I DO NOT THINK LIKE THIS I HAVE ROOM ALSO YOU HAVE OPTION TO CANCEL ROOM OR CHANGE ROOM BUT IF YOU PROVE MY ROOM IS DIRTY

10/10 Excellent

Rafael

Stayed 1 night in Jul 2022

2/10 Terrible

Alondra

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 1 night in Jul 2022
Response from jerry on 2022/7/31
sorry you Did not like our place we have new staff we training going on so we apologize any unconvinced

8/10 Good

GURDAS

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2022
Response from JERRY on 2022/7/19
THANK YOU FOR SAYING WE APPRECIATE YOUR BUSINESS

8/10 Good

Jamie

Stayed 1 night in Apr 2022
Response from jerry on 2022/6/29
thank you for staying we apricate your business next time more try comfortable

10/10 Excellent

Edith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from JERRY on 2022/6/22
thank you for staying we trying more comfort and staying more

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Great service
Stayed 1 night in Jun 2022
Response from JERRY on 2022/6/9
THANK YOU FOR STAYING WE APPRECIATE YOUR BUSINESS

4/10 Poor

Lorina

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't enough wash clothes the floor need sweeping
Stayed 1 night in Apr 2022
Response from jerry on 2022/4/27
sorry for unconvinced if you have less wash clothes come front desk we provide more and floor we clean eyry day but sorry again we make sure further no more any issues

10/10 Excellent

Miguel

Stayed 2 nights in Mar 2022
Response from jerry on 2022/4/12
thank you for staying we try more comfortable

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Mar 2022
Response from jerry on 2022/4/12
sorry for unconvinced next time improver service and comfortable

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The room was clean and it smelled good and the clerk was very helpful and friendly
Stayed 1 night in Mar 2022
Response from JERRY on 2022/3/7
thank you for staying we trying improvement service and comfortability

2/10 Terrible

Dion

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy. Hair in the bed. Cigarette smell. Cigarette burns in the bedding. Grease stains on the bed. Booked 4 days. Stayed one night. Completely unsafe part of town. The hotel refused to refund the remaining three days.
Stayed 3 nights in Feb 2022
Response from JERRY on 2022/3/1
SORRY FOR INCOVINCE BUT IF TAKE SMKING ROOM MAY BE BURN BEDSHEET ALSO WE CHECK EVERYDAY ALL BED I NEVER SEE ANY GREASE STAIN ALSO YOU ONLY FEEL UNSAFE I HAVE FULL LAST FRIDAY AND AND SUNDAY IF NOT UNSAFE NO ONE COME ON REFUND I ALREADY DONE OK

8/10 Good

Tommy

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2022

8/10 Good

PTanzy

Traveled with partner, Traveled with pets
Amenities closed due to covid - not their fault I realize. Room had repair patches - hopefully just awaiting painting.
Stayed 1 night in Jan 2022
Response from JERRY on 2022/1/26
SORRY FOR RROM SOME PATCH WORK WE TRY FIX RIGHT KNOW HARD FIND MANTINCE PERSON FIX EVERYTHING WE KEP TRY IMPEOVE SERVICE

4/10 Poor

Sharon

Stayed 5 nights in Jan 2022
Response from JERRY on 2022/1/26
SORRY FOR INCONVINCE WE TRY IMPROVE OUR SERVICE AND COMFORTABLITY

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from JEERY on 2022/1/9
sorry for unconvinced and uncomfortable can you explain what do you not like so focused and take so next time you stay and like

4/10 Poor

Patricia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet in the room was grungy. Exit door from second floor was locked or stuck. Refrig froze my food overnight. Property manager parked his car in spot reserved for guests to check in.
Stayed 1 night in Dec 2021
Response from JEERY on 2022/1/5
sorry for uncomfortable and emergency exit door always lock for security purpose my front door and back door always open we have plenty off place for check in park area on refrigerator you have temperature control if not do so food getting bed we clean carpet every month again sorry for uncomfortable

6/10 Okay

Anita

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I was very disappointed. The restroom was dirty. The blankets were dirty. I realize that this is not a higher end motel/ hotel. But this place truly needs some TLC. The chair in the room was filthy. There was something that had been splattered all over the shower wall. The shower was dirty itself. The towel rack had dust and webs. The toilet was dirty. The base boards were filthy. The stand where the the tv is is so neat up on the bottom. The curtains didn't open on one side.
Stayed 1 night in Dec 2021
Response from JEERY on 2022/1/5
sorry for uncomfortable but we have good bathroom also my maid clean everyday i am not accepting this review again sorry for IN convince

8/10 Good

Jerry

Liked: Staff & service, property conditions & facilities, room comfort
Easy to get in and out of area.
Stayed 1 night in Dec 2021
Response from JEERY on 2022/1/5
thank you for staying we apricate your business we trying improve over service as possible as GOOD AND COMFORTABLE

10/10 Excellent

Lázaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from JEERY on 2022/1/3
THANK YOU FOR STAING WE TRY MORE COMFORTABLE