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Reviews of Riverside Apartments By The Beach

3.5 out of 5
Riverside Apartments By The Beach
116 South Riverside Drive, Pompano Beach, FL

Reviews

7.4

Good

Rating 10 - Excellent. 296 out of 806 reviews" "
Rating 8 - Good. 226 out of 806 reviews" "
Rating 6 - Okay. 105 out of 806 reviews" "
Rating 4 - Poor. 67 out of 806 reviews" "
Rating 2 - Terrible. 112 out of 806 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Elaine

Near beach
Stayed 4 nights in Apr 2024

6/10 Okay

Neil Kelso John

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

HELENA

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice homely place love the garden pool and outside areas we had a barbecue and it was so great to have it outside and watch the boats go past in the canal.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Very clean and quick walk to the beach
Stayed 3 nights in Apr 2024

8/10 Good

Rocco

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved it! Family most location!
Stayed 1 night in Apr 2024
Response from Erica on 2024/4/13
Rocco,Thank you for your review. We hope to see you again in the near future.

10/10 Excellent

Ruslana

Liked: Cleanliness, property conditions & facilities
I really like this resort the people in the office are very sweet and welcoming. Everything is close, 5 min walk to the beach. Rooms are excellent, the kitchen just beautiful, this place was quiet, I thought there would be a lot of people in the swimming pool because of spring break however just few people this time. We rented a car, has free parking, it’s nice.
Stayed 7 nights in Mar 2024
Response from Sofia on 2024/4/4
Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

8/10 Good

Leonard

Traveled with family
Liked: Cleanliness, amenities
Great property! Only two things would make it better: (1) dish drying rack in the kitchen (wet dishes just have to stay on the counter!); and (2) clothes drying rack (there is no cord in the shower to hang wet clothes). Also, Canadian credit cards are not accepted to load the laundry room cards, so we have to beg to have someone use their American credit cards, then give that person the cash! Thanks.
Stayed 9 nights in Mar 2024
Response from Sofia on 2024/4/4
Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Nice quiet area, close to stores and Beach. Pleasant Associates. Nice pool.
Stayed 5 nights in Mar 2024
Response from Erica on 2024/3/26
Michael,We appreciate your feedback. Come visit us again!

8/10 Good

Colean

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Rooms updated for the most part. Floors good. Walls good. Doors have worn spots. Nice kitchen appliances and amenities. TV’s in each room. Bathroom nice. Laundry facilities are nice. Pool area is nice. Pretty sitting area outside. 2 blocks from the beach and many shops and restaurants. Would definitely go back.
Stayed 4 nights in Mar 2024
Response from Sofia on 2024/3/11
Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

8/10 Good

SCOTT

Liked: Cleanliness, property conditions & facilities
Sophia was very helpful and professional when we made a late night check-in. The bed room were comfortable and convenient.
Stayed 3 nights in Mar 2024
Response from Erica on 2024/3/7
Scott,We appreciate your feedback. Come visit us again!

4/10 Poor

DAVID

Property is very old. They have restrictions and fines for everything. There’s nobody to assist you. Everything’s done by cell phone. I found the entire experience not great. The department is very very small.
Stayed 2 nights in Feb 2024
Response from Sofia on 2024/3/12
Good night David,We are sorry to hear that your experience with us was not the best. We would like to tell you that from 5 in the afternoon the office usually closes and your requirements can be resolved via WhatsApp, which is our means of contact. We hope that your stay with us will be much better soon.

4/10 Poor

lina

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms do not look like the pictures. Very dark outdated and smelled moldy.
Stayed 1 night in Feb 2024
Response from Sofia on 2024/3/12
Thank you Lina for the review. We are sorry that you experienced an issue during your stay but we hope we can host you again.

6/10 Okay

Sharon

Liked: Cleanliness
It was too noisy. People chatting and having getogethers 2-3am. A boiler or ac and fridge made noise all night. Would stay in a double storey again. Pics made the place look massive - it was ok but I’d say a 3 star. No beach chairs, kitchen roll etc. other places have everything. The staff were helpful so it’s a shame
Stayed 7 nights in Feb 2024
Response from Sofia on 2024/3/12
Thank you Sharon for the review. We are sorry that you experienced an issue during your stay but we hope we can host you again.

10/10 Excellent

Jaimie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
People on the resort really nice! Really clean! Approximit of everythin! Near walk to the beach! We enjoyed our stay! Definitly would return back!☺️
Stayed 3 nights in Feb 2024
Response from Erica on 2024/3/7
Jaimie,We appreciate your feedback. Come visit us again!

2/10 Terrible

Christopher

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
*** WARNING: COCKROACH INFESTED ROOMS!!! *** They moved us after 2 days of complaining of roaches and the new room they put us in also had roaches. They refused to refund us our money, not even a partial refund. We spent our Thanksgiving in roach infested rooms and Riverside Apts in Pompano was a nightmare to deal with. I’ll never stay here again. You’ve been warned! Look to stay somewhere else!
Stayed 4 nights in Nov 2023
Response from Sofia on 2024/3/12
Thank you Christopher for the review. We are sorry that you experienced an issue during your stay but we hope we can host you again.

8/10 Good

Shane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice stay. The location was great and we got a good deal on the room. The only downside was when we checked in. We arrived 15 mins before check in and waited with someone in the room with no conversation for 15 mins. The individual was playing on her phone and did not look at us or say anything. They did not even let the manager know we were there. We felt like we were at customs waiting to get in a country.
Stayed 4 nights in Jan 2024
Response from Erica on 2024/3/8
Shane,Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

2/10 Terrible

Veronica, Davie

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stay Away from this place. The Rooms are not what is displayed online. My room smelled of mildew, the a/c unit was dripping water, the bathroom sink clogged, the elevator is disgusting. NEVER AGAIN
Stayed 2 nights in Jan 2024
Response from Sofia on 2024/3/12
Thank you Veronica for the review. We are sorry that you experienced an issue during your stay but we hope we can host you again.

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness
I want my MTV
My room did not have a remote for the TV and I was not provided a replacement.
Stayed 1 night in Jan 2024
Response from Sofia on 2024/3/12
Thank you Susan for the review. We are sorry that you experienced an issue during your stay but we hope we can host you again.

8/10 Good

Danny

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/3/7
We appreciate your feedback. Come visit us again!

4/10 Poor

Sheron

Traveled with group
Disliked: Room comfort
Honestly speaking
The pictures look a lot better than the reality. I had to confirm with staff that I was at the right location because the exterior looked worst than the picture. Arrived early and the office was closed, I didn't realize this hotel does not have administrative staff onsite at all times so had to call and wait, most communication was via texting so make sure if you're from outside the US you have data coverage. The room was cold, didn't have control of AC coming thru the room vent because it was being controlled by the adjoining room(archaic), only had control of the portable unit in the room. Kitchenette was fine and the room was just ok, but the bathroom that you have to step up into was tiny. The shower stall is pinched, you can't bend over and if you're extremely overweight or obese forget about it. Had to ask for the room to be cleaned as it is not automatically done. The hotel needs TLC, but the location is great. Not sure how the ratings are so high, but that's how I was misled into staying.
Stayed 4 nights in Nov 2023

4/10 Poor

Kimberly, ELK GROVE VILLAGE

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The attempt at renovating a very old, low income month-to-month apartment building fell short. It smelled clean and the decor looked nice, but the carpet in the bedroom was filthy (we had to wear our flip flops because it felt wet and our feet were turning black), and there were tons of small bugs crawling on the walls and in the sink of the bathroom. Bright lights in front coming through the kitchen blinds and frosted bathroom window and back bedroom window made it very hard to sleep since they couldn’t be blocked out. Neighbors were blasting music, partying, and smoking on the balcony outside at 1:00am. All staff were very pleasant and professional and outdoor pool area looked nice, but not much else to write home about.
Stayed 1 night in Dec 2023
Response from Jeimy on 2024/1/23
Thank you for your feedback. I am sorry for any inconvenience caused.

8/10 Good

Andrew, Atlanta

Disliked: Cleanliness, property conditions & facilities
I tried to cancel after showing up to the property before my room was ready and after reading reviews. But the cancellation policy wasn’t in my favor. After staying there - no issues. I’ll start with this as a few reviews said otherwise: my 3rd floor room was clean and I had plenty of towels. Downside - dead batteries in the remote so the TV didn’t work. Oh - no tiny shelf in the shower to put the shampoo and soap. My guess is that they have a staffing and cash flow issue. That would explain the reviews and the property not being maintained as best as it could. The latter my own observation. Advice to the property manager: 1. Fix the singular elevator ASAP. 2. A little landscaping goes a long way and makes a great first impression. Invest in a truckload of mulch and bring the place back to its former “glory.” Site pictures are clearly old. 3. post pix of rooms with terracotta tile floors vs carpet - if that’s pre-renovation - let people know.
Stayed 1 night in Dec 2023
Response from Jada on 2023/12/11
Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

2/10 Terrible

Jade

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First of all the pictures were absolutely fooling. I walked into the room and the floors were the first thing that set me off, they were dirty and the tile was nothing like the picture!. Then I went into the bathroom just wanted to take a shower and the handle was super lose barely holding on so I called the number they told me I had to pull it towards me (only thing good is how fast they responded and answered when I called) The whole stay I kept seeing little worms everywhere. Seemed more like a motel and I always had to walk up 8flights of stairs because the elevator was broken
Stayed 3 nights in Nov 2023
Response from Jada on 2023/12/11
On behalf of management and our entire team, please let me express my deepest sincere apologies. From the nature of your comments, it appears we fell considerably short in our efforts to provide the service and accommodations you have come to expect.

8/10 Good

Aaron

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Great rate. But elevator not working. Office closed early making check in challenging. Limited hours for housekeeping. Pool freezing.
Stayed 2 nights in Nov 2023
Response from Jada on 2023/12/11
Thank you for taking the time to tell us about your stay. We are very happy to hear we met certain expectations. However, disappointed that we did not meet others. Your feedback is very important to us.

2/10 Terrible

Miguel

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jada on 2023/11/30
I sincerely apologize this negatively impacted your stay. We do appreciate that you took the time to provide us with such insightful feedback.

2/10 Terrible

Carl

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Looked nice at first glance, but when we came back in the dark and turned on the lights, we saw all the creatures we were spending the night with. Since there is no real office, there was no one to tell. We left immediately and went somewhere else. There were roaches everywhere, clumps of hair smeared on the walls, a horrible worn out mattress, and huge stains on the curtians.
Stayed 4 nights in Nov 2023
Response from Jada on 2023/11/30
On behalf of management and our entire team, please let me express my deepest sincere apologies. From the nature of your comments, it appears we fell considerably short in our efforts to provide the service and accommodations you have come to expect.

2/10 Terrible

Shaquira, Orlando

Stayed 4 nights in Nov 2023
Response from Jada on 2023/11/23
We truly apologize that we were not able to meet your expectations during this visit. It would be our pleasure to welcome you back in the near future and coordinate a great stay!

2/10 Terrible

Colletta

Traveled with partner
I would never stay at this property again! The pictures presented of the property are well staged. When you enter the property an old water fountain now filled with dirt and no attractive plantings. The property has very mature trees and does look nice. When we started to settle in our bed we noticed between the pillows had bugs crawling all over them which was why we didn't see them at first. We immediately called the contact number, packed up and were given another room.
Stayed 1 night in Nov 2023
Response from Jada on 2023/11/30
I regret our service and accommodations did not meet your expectations during your recent stay, please accept my sincere apologies. Rest assured that your comments have been shared with our team in an effort to make continued improvements where needed.

10/10 Excellent

Christopher, Westminster

Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and nice rooms! Cool building and close to the beach. Couldn't have asked more from the room, a more unique stay than a regular hotel. Very comfy big bed. Staff were great with communicating check in and check out via text. Only small complaint was that their landscaping crew on Monday morning were LOUD with their work/equipment. If you have a late arrival like I did on a Sunday, don't plan on being able to sleep beyond 8am on a Monday morning. I thought I woke up in a war zone. But the other night was pleasant and would totally stay here again (just not on a Sunday night - Monday morning).
Stayed 2 nights in Oct 2023
Response from Jada on 2023/11/14
Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

10/10 Excellent

Ashlym

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Jada on 2023/11/14
We appreciate your feedback. Come visit us again!

8/10 Good

Elton Dos

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Jada on 2023/11/14
We appreciate your feedback. Come visit us again!

2/10 Terrible

rachel

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom literally flooded. Every time someone flushed a toilet it would back up i to our bathroom and all over the floor Claimed maintenance wasnt there to fix it amd no one could give me extra towels to put down when asked because they had no one there. Please please dont stay here
Stayed 1 night in Nov 2023
Response from Jada on 2023/11/14
I sincerely apologize this negatively impacted your stay. We do appreciate that you took the time to provide us with such insightful feedback

10/10 Excellent

Aynagozel

Liked: Cleanliness, property conditions & facilities
Clean, quiet, parking included, quick with response, walking distance from the beach (3-4 minutes)
Stayed 6 nights in Nov 2023
Response from Jada on 2023/11/14
Thank you for your review. We hope to see you again in the near future.

4/10 Poor

Katie

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
office staff was nice, but it was really ghetto. the office has lawn chairs for office chairs, the elevator is the scariest elevator i’ve ever been on. The apartment was dirty, unswept and even had hair from previous people still on shower walls. The property is dirty. the pool looked clean we didn’t stay to enjoy it. I don’t like goving a bad review because the lady in the office was sweet, but it really was gross.
Response from Jada on 2023/11/14
We regret your disappointments; I can assure you that we take your feedback very seriously and have shared your feedback with our team. It is through such feedback we are able to better our service for our future guests. We look forward to serving you again in the future!

6/10 Okay

Mindy

Stayed 3 nights in Oct 2023
Response from Jada on 2023/11/6
Thank you for your review. We hope to see you again in the near future.

10/10 Excellent

Lesley

Liked: Cleanliness, room comfort
Stayed 11 nights in Oct 2023
Response from Jada on 2023/11/6
Thank you for your review. We hope to see you again in the near future.

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was as expected. Clean. Great location
Stayed 2 nights in Oct 2023
Response from Jada on 2023/11/6
We appreciate your feedback. Come visit us again!

2/10 Terrible

Alejandro

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jada on 2023/11/6
Dear Valued Guest,Thank you for providing us your feedback, we apologize if your stay with us was unpleasant, we do hope you reconsider staying with us in the future.Front Desk

10/10 Excellent

ATALAY

Liked: Cleanliness, amenities
Excellent service, very helpful, awesome place!!!
Stayed 1 night in Oct 2023
Response from Jada on 2023/11/6
Thank you for your review. We hope to see you again in the near future.

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Jada on 2023/11/23
Thank you for your review. We hope to see you again in the near future.

10/10 Excellent

Roland

Stayed 3 nights in Oct 2023
Response from Jada on 2023/11/23
We appreciate your feedback. Come visit us again!

2/10 Terrible

Marcus

Disliked: Property conditions & facilities
Bugs 🐛 everywhere.
Stayed 6 nights in Oct 2023
Response from Jada on 2023/10/31
I sincerely apologize this negatively impacted your stay. We do appreciate that you took the time to provide us with such insightful feedback.

10/10 Excellent

GLADYS

Liked: Cleanliness, amenities
Clean property, budget friendly and walking distance to the beach.
Stayed 5 nights in Oct 2023
Response from Jada on 2023/10/18
Dear Valued Guest,Thank you for your review. We hope to see you again in the near future.Best Regards,Front Desk

2/10 Terrible

Kettly

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
Very unprofessional, I broke out really bad from the sheets on the bed the bed had a big dent in it made me very uncomfortable my back was aching the couches seems cheap and dirty loud noise upstairs at night seems like everyone that’s there did drugs the people in the office was blowing up my phone before check out time and never offered me new towels or rags or toilet papers
Stayed 3 nights in Oct 2023
Response from Matias on 2023/10/11
Hello KettlyWe are sorry about your experience in your stay with us. Front desk was calling you as your check out was set for a day and you needed another day, we extended your stay and later at the check out time you came back two hours later than the set out time for your reservation. As well we noted you had a dog that was not informed at the check in.We will take notes to provide better stay for our future guests.

8/10 Good

Jessie

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Jada on 2023/10/18
Dear Valued Guest,We appreciate your feedback. Come visit us again!Best Regards,Front Desk

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jada on 2023/10/18
Dear Valued Guest,We appreciate your feedback. Come visit us again!Best Regards,Front Desk

2/10 Terrible

Brianna Lizbeth

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible place the way they advertise it looke nothinggggg like the picture just ugly horrible!
Stayed 4 nights in Sep 2023
Response from Jada on 2023/10/18
Dear Valued Guest,I regret our service and accommodations did not meet your expectations during your recent stay, please accept my sincere apologies. Rest assured that your comments have been shared with our team in an effort to make continued improvements where needed.Best Regards,Front Desk

2/10 Terrible

Jorge

Disliked: Cleanliness, amenities, property conditions & facilities
This places has roaches.. and they charged me for one night when i didn't even stay for 5 minutes
Stayed 2 nights in Sep 2023
Response from Jada on 2023/10/18
Dear Valued Guest,Thank you for staying with us here at Riverside Resort. I do apologize for the experience you had with us. I will be sharing your comments with our staff for improvement right away.Best Regards,Front Desk

6/10 Okay

neda

Stayed 1 night in Sep 2023
Response from Jada on 2023/10/18
Dear Valued Guest,We appreciate your feedback. Come visit us again!Best Regards,Front Desk

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
Avoid - bad host
Very bad experience: 1. The photos are unrealistic, the property is not as nice as the photos claim. 2. Room was very noisy, we could hardly sleep. 3. Insects in the room. 4. The flow of water in the bathroom sink was very low, could hardly wash our hands. 5. WiFi was poor. 6. Very uncompassionate host, we raised some of these issues but little or no solution other than change the room after 2 nights (it was a 3 night stay), which was impossible as we had booked activities the next day and changing rooms was not feasible. Raised again after stay, flatly refused any compensation.
Stayed 3 nights in Sep 2023
Response from Jada on 2023/10/18
Dear Valued Guest,Thank you for staying with us here at Riverside Resort. I do apologize for the experience you had with us. I will be sharing your comments with our staff for improvement right away.Best Regards,Front Desk