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Reviews of Hyatt Place Ft. Lauderdale Airport & Cruise Port

3 out of 5
Hyatt Place Ft. Lauderdale Airport & Cruise Port
91 Sw 18th Ave, Dania Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1438 out of 2269 reviews" "
Rating 8 - Good. 516 out of 2269 reviews" "
Rating 6 - Okay. 176 out of 2269 reviews" "
Rating 4 - Poor. 66 out of 2269 reviews" "
Rating 2 - Terrible. 73 out of 2269 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Beth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently locsted between cruiseport & FLL airport. Conveniences available at nearby Gas stn. Plenty of retaurants within walking distance. Free breakfast, Free WiFi and King Suite with King Bed & sofa/sitting area. Comfortably appointed. Shuttle to airport is free & runs 24-7. Excellent choice Pre & Post Cruise!!! 👍👍👍
Stayed 1 night in Apr 2024

10/10 Excellent

Mohana P

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the shuttle service to airport and breakfast options were awesome.
Stayed 1 night in Apr 2024

6/10 Okay

glenys

Traveled with partner
Breakfast: cold eggs and bacon at 6:45 a.m. no plain black tea bags. Hot water in heated dispenser tasted awful. Room spacious and clean great but no tea bags in room. Noisy air conditioner . No body lotion, etc.
Stayed 1 night in May 2024

10/10 Excellent

Keimy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 1 night in Apr 2024

10/10 Excellent

Marc-Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

TODD

Liked: Cleanliness, staff & service
Only one elevator working
Stayed 1 night in May 2024
Response from ZG on 2024/5/2
Dear Todd , Thank you so much for your feedback. We hope to service you again in the near future !!!!!!

8/10 Good

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the conveniance of an airport shuttle, continental breakfast and plenty of food options within walking distance.
Stayed 2 nights in Apr 2024
Response from ZG on 2024/5/2
Dear Cathy , Thank you so much for your positive feedback. We hope to service you again in the near future !!!!!!

10/10 Excellent

Husein, San Juan

Liked: Cleanliness, amenities, property conditions & facilities
Everything were just fine
Stayed 1 night in Apr 2024
Response from ZG on 2024/5/2
Dear Husein , Thank you so much for your positive feedback. We hope to service you again in the near future !!!!!!

8/10 Good

Chantel

Traveled with family
Liked: Cleanliness, amenities
Good stay
Stayed 1 night in Apr 2024
Response from ZG on 2024/5/2
Dear Chantel , Thank you so much for your positive feedback. We hope to service you again in the near future !!!!!!

10/10 Excellent

Amla Aarti

Traveled with partner
Liked: Amenities
Love the nearby shopping area and food places!
Stayed 4 nights in Apr 2024
Response from ZG on 2024/5/2
Dear Amla , Thank you so much for your positive feedback. We hope to service you again in the near future !!!!!!

8/10 Good

Vicki Lynn

Traveled with partner
Liked: Cleanliness, staff & service
This property was above average. Shower Tiles need a little work .. Had a lengthy wait from the airport shuttle. The area is super safe.
Stayed 3 nights in Apr 2024
Response from ZG on 2024/5/2
Dear Vicky , Thank you so much for your positive feedback. We hope to service you again in the near future !!!!!!

6/10 Okay

Ader

Liked: Cleanliness
Staff was friendly. Property is showing some wear
Stayed 1 night in Apr 2024
Response from ZG on 2024/5/2
Dear Ader , Thank you so much for your feedback. We hope to service you again in the near future !!!!!!

10/10 Excellent

Amber Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the atmosphere and the vibes .I just wish the pool was cleaner at my hotel
Stayed 2 nights in Apr 2024
Response from ZG on 2024/5/2
Dear Amber , Thank you so much for your positive feedback. We hope to service you again in the near future !!!!!!

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks like a fairly well renovated older hotel. Rooms were very nice. Shower seemed a bit outdated.
Stayed 2 nights in Apr 2024
Response from ZG on 2024/5/2
Dear Dennis , Thank you so much for your positive feedback. We hope to service you again in the near future !!!!!!

6/10 Okay

Yvonne

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from ZG on 2024/5/2
Dear Yvonne , Thank you so much for your feedback. We hope to service you again in the near future !!!!!!

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highway was noisy. No fault of theres.
Stayed 2 nights in Apr 2024
Response from ZG on 2024/5/2
Dear Diane , Thank you so much for your positive feedback. We hope to service you again in the near future !!!!!!

4/10 Poor

Melissa

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hair all over the bathroom floor and the pool was filthy
Stayed 1 night in Apr 2024
Response from ZG on 2024/5/2
Dear Melissa , Thank you so much for your feedback. We hope to service you again in the near future !!!!!!

10/10 Excellent

Dolores

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from ZG on 2024/5/2
Dear Dolores , Thank you so much for your positive feedback. We hope to service you again in the near future !!!!!!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In reality, the restaurant/bar is snack only. Should have been more clear in description!
Stayed 1 night in Apr 2024
Response from ZG on 2024/4/27
Dear Guest,Thank you so much for taking the time to leave us a review! We look forward to being of service to you in the future.

10/10 Excellent

Nancy, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a night before going to the cruise ship. Shuttles were appreciated.
Stayed 1 night in Apr 2024
Response from dd on 2024/4/27
Dear Nancy,Thank you so much for taking the time to leave us a review! We look forward to being of service to you in the future.

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Bed was amazing, shower was large, however, it needed a good cleaning or regrouting. Close to shops and eating venues.
Stayed 2 nights in Apr 2024
Response from d on 2024/4/27
Dear Guest,Thank you so much for taking the time to leave us a review! We look forward to being of service to you in the future.

10/10 Excellent

Mark J.

Stayed 1 night in Mar 2024
Response from d on 2024/4/27
Dear Guest,Thank you so much for taking the time to leave us a review! We look forward to being of service to you in the future.

10/10 Excellent

Phillipa

Liked: Cleanliness, staff & service, property conditions & facilities
I like the friendliness of the staf and how it makes me feel safe
Stayed 1 night in Apr 2024
Response from ZG on 2024/4/23
Dear Philiipia , Thank you so much for your positive feedback. We hope to service you again in the near future !!!!!!

10/10 Excellent

Taylor

Traveled with partner
Liked: Amenities
Loved It Nice And Cozy Also Great Breakfast
Stayed 1 night in Apr 2024
Response from ZG on 2024/4/23
Dear Taylor , Thank you so much for your positive feedback. We hope to service you again in the near future !!!!!!

10/10 Excellent

Emmanuel Lee

Liked: Cleanliness, property conditions & facilities
It was great!
Stayed 1 night in Apr 2024
Response from ZG on 2024/4/23
Dear Emmanuel , Thank you so much for your positive feedback. We hope to service you again in the near future !!!!!!

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place great location
Stayed 1 night in Apr 2024
Response from ZG on 2024/4/23
Dear Amy , Thank you so much for your positive feedback. We hope to service you again in the near future !!!!!!

6/10 Okay

Curt

Disliked: Staff & service, property conditions & facilities
asws
Stayed 1 night in Apr 2024
Response from ZG on 2024/4/23
Dear Curt , Thank you so much for your feedback. We hope to service you again in the near future !!!!!!

6/10 Okay

Robert, Birmingham

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
little to no a/c - cooked all night.
Stayed 1 night in Apr 2024
Response from ZG on 2024/4/21
Dear Robert , Thank you for your feedback. We are truly Sorry that we didn't meet your expectations. Hope that you reconsider in the future.

10/10 Excellent

Lorraine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality staff.
Stayed 3 nights in Apr 2024
Response from ZG on 2024/4/21
Dear Lorraine , Thank you so much for your positive feedback. We hope to service you again in the near future !!!!!!

8/10 Good

Laura

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room felt a bit small and there should be 2 tvs in a suite. The bathroom was very small. Hyatt house across the street has larger rooms and restrooms. Otherwise a nice hotel convenient to shopping and dining.
Stayed 1 night in Apr 2024
Response from ZG on 2024/4/18
Dear Laura , Thank you for your feedback. We hope to service you again in the near future !!!!

10/10 Excellent

Shelton, Port St Lucie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to highway. Close to airport. Many dining options within walking distance.
Stayed 2 nights in Apr 2024
Response from ZG on 2024/4/18
Dear Shelton , Thank you for your positive feedback. We hope to service you again in the near future !!!!

10/10 Excellent

Caryn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for people jumping on cruise ships!
Stayed 1 night in Apr 2024
Response from ZG on 2024/4/18
Dear Caryn , Thank you for your positive feedback. We hope to service you again in the near future !!!!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy access to I95... shopping all around also
Stayed 2 nights in Apr 2024
Response from ZG on 2024/4/18
Dear Jose , Thank you for your positive feedback. We hope to service you again in the near future !!!!

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked a small safe in the room….not provided at this location.
Stayed 1 night in Apr 2024
Response from ZG on 2024/4/17
Dear Rosemary , Thank you so much for your feedback. We hope to service you again in the near future !!!!!!

2/10 Terrible

Blake

Traveled with family
Disliked: Staff & service
After staying at the Hyatt Place in Fort Lauderdale, my credit card got skimmed or cloned, causing a cascade of unauthorized charges. It was our first use of the card in Florida, and the timing was too coincidental to ignore. We had to cancel the card, which was filed with the cruise boat, leading to significant inconvenience. Despite reaching out to Hyatt's customer service and them promising an "investigation," they never followed up, leaving us feeling powerless and frustrated. Sending them evidence of the unauthorized charges seemed to fall on deaf ears. As frequent travelers, this experience has led us to switch to other properties. It's disheartening because we used to enjoy staying at Hyatt, but now, their lackluster response has left us with little trust in their customer service.
Stayed 1 night in Apr 2024
Response from ZG on 2024/4/17
Dear Blake , .Thank you for leaving us a review. We are always looking for ways to improve ourselves for all of our future guests such as yourselves. We apologize for the inconvenience, It is our hope that we will get the opportunity to serve you again in the future.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large well designed rooms
Stayed 1 night in Apr 2024
Response from ZG on 2024/4/17
Dear James , Thank you so much for your positive feedback. We hope to service you again in the near future !!!!!!

10/10 Excellent

MICHAL, Lawrenceville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, friendly and professional.
Stayed 4 nights in Apr 2024
Response from d on 2024/4/14
Dear Guest,Thank you for taking the time to leave us a review and comments on our front desk friendliness. We are so happy to know you enjoyed your stay at Hyatt Place Dania Beach! We look forward to being of service to you again in the future.

10/10 Excellent

Jodi Kay

Traveled with partner
Liked: Amenities, property conditions & facilities
Great help at the front desk!!
Stayed 1 night in Apr 2024
Response from d on 2024/4/14
Dear JodI,Thank you for taking the time to leave us a review and comments on our Front desk friendliness. We are so happy to know you enjoyed your stay at Hyatt Place Dania Beach! We look forward to being of service to you again in the future.

2/10 Terrible

Al

Traveled with partner
It took an hour to get the hotel airport shuttle and get to the hotel which is only 3 miles
Stayed 1 night in Apr 2024
Response from d on 2024/4/14
Dear Al,Thank you for bringing these concerns to our attention. We apologize that your experience was less than ideal and have shared your feedback with our team.

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good shower and towels. Comfortable bed.
Stayed 1 night in Apr 2024
Response from dd on 2024/4/14
Dear Guest,Thank you so much for taking the time to leave us a review! We look forward to being of service to you in the future.

6/10 Okay

Amanuel

Liked: Cleanliness, staff & service
Average place for the price
Stayed 1 night in Apr 2024
Response from d on 2024/4/14
Dear Guest,Thank you so much for taking the time to leave us a review! We look forward to being of service to you in the future.

10/10 Excellent

Amber

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay
Stayed 2 nights in Apr 2024
Response from dd on 2024/4/14
Dear Guest,Thank you so much for taking the time to leave us a review! We look forward to being of service to you in the future.

10/10 Excellent

Ruby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff during late checkin, coveniently located near cruise port, complimentary breakfast was very good.
Stayed 1 night in Apr 2024
Response from dd on 2024/4/14
Dear Ruby,Thank you for taking the time to leave us a review and comments on our hotel and friendliness. We are so happy to know you enjoyed your stay at Hyatt Place Dania Beach! We look forward to being of service to you again in the future.

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly efficient staff.
Stayed 1 night in Apr 2024
Response from dd on 2024/4/14
Dear Lynn,Thank you for taking the time to leave us a review and comments on our hotel and friendliness. We are so happy to know you enjoyed your stay at Hyatt Place Dania Beach! We look forward to being of service to you again in the future.

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice. Room was clean and very spacious. Pool was clean
Stayed 2 nights in Apr 2024
Response from d on 2024/4/14
Dear Tina,Thank you for taking the time to leave us a review and comments on our hotel and friendliness. We are so happy to know you enjoyed your stay at Hyatt Place Dania Beach! We look forward to being of service to you again in the future.

10/10 Excellent

Kerry, deer park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, location close to restaurants, shopping, accomodations roomy & comfortable
Stayed 1 night in Apr 2024
Response from dd on 2024/4/14
Dear Kerry,Thank you for taking the time to leave us a review and comments on our hotel and friendliness. We are so happy to know you enjoyed your stay at Hyatt Place Dania Beach! We look forward to being of service to you again in the future.

6/10 Okay

Deborah

Traveled with partner
Disliked: Staff & service, amenities
Breakfast area was a mess with overflowing garbage cans and not enough plates or silverware. Either do it right or not at all. Front desk staff unfriendly and could care less about guests. They barely acknowledge you there standing and waiting. I witnessed this myself and i watched it with multiple other guests during our stay.
Stayed 1 night in Mar 2024
Response from dd on 2024/4/14
Dear Guest,Thank you for bringing these concerns to our attention. We apologize that your experience was less than ideal and have shared your feedback with our team.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from d on 2024/4/14
Dear Guest,Thank you so much for taking the time to leave us a review! We look forward to being of service to you in the future.

10/10 Excellent

Shauniece

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rosa (I hope that was her name) working the early morning of 4/3/24) was ABSOLUTELY amazing! Check in was easy and smooth. Clean hotel with a great pool and workout facility. Conveniently walkable to many shopping stores and restaurants. A must stay if you’re cruising or flying in the area.
Stayed 1 night in Apr 2024
Response from dd on 2024/4/14
Dear Guest,Thank you for taking the time to leave us a review and comments on our hotel and friendliness. We are so happy to know you enjoyed your stay at Hyatt Place Dania Beach! We look forward to being of service to you again in the future.

8/10 Good

Sarah

Traveled with family
Disliked: Amenities
The room was spacious and clean. We were able to check in early which was a great relief as we were traveling with two medically frail individuals in our group and they were able to rest. The breakfast was very limited. Despite going down over an hour prior to closing, the line for the food was extensive, the seating area was full and they had run out of almost everything. There was syrup on the floor. The hotel is located within walking distance of several restaurants including Panda Express and Chipotle. It was easy to obtain food. There must have been a sports team also staying at the same time, there were a lot of running up and down the hallways, random knocks on the door and constantly a trail of wet footprints leading from the elevator to the pool. We were so exhausted we were able to ignore most of it, and it honestly would have been difficult for the staff to mop up after every guest leaving a trail of water coming in from the pool, but I was concerned for my group as I didn't want them to slip. The free shuttle service was very efficient, and able to accommodate a large capacity. It was very much appreciated.
Stayed 1 night in Mar 2024
Response from d on 2024/4/8
Dear Guest,Thank you so much for taking the time to leave us a review! We look forward to being of service to you in the future.