Exterior

Reviews of Best Western Fort Lauderdale Airport/Cruise Port

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 722 out of 1952 reviews" "
Rating 8 - Good. 576 out of 1952 reviews" "
Rating 6 - Okay. 283 out of 1952 reviews" "
Rating 4 - Poor. 161 out of 1952 reviews" "
Rating 2 - Terrible. 210 out of 1952 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Bobby

Liked: Staff & service
Everything is very average.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/5/1
Hi Bobby,Thank you for your feedback and 4-star rating. We appreciate your honesty and will strive to improve. We hope to exceed your expectations on your next visit.

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/5/1
Hi Joan,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

6/10 Okay

Laura

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The place was convenient to the airport and it was a good price. The front desk help was not very friendly and kind of short with the guests. He had something in his mouth when he checked us in and forgot to put it into the computer so one of the housekeepers came walking into our room but my fault for not locking the deadbolt. We had some time to kill before our departure to the airport so they stored the bags but did not give us a ticket to claim them which made me wonder if anybody could have come and got them and taken them away.. it was quite clean in the public areas and the rooms. The mattresses were not very comfortable on one side of ours there was a big depression I guess where it had worn down.. Time to flip them or change to new mattresses. About what you get for the price I guess. The trip to the airport was quick and free.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/30
Hi Laura,Thank you for sharing your feedback with us. We will investigate the less-than-satisfactory experience you encountered with our front desk staff and the oversight during check-in. Your comments about the other issues will be considered by our team for immediate action. We're glad to hear that you found the location convenient and the trip to the airport quick and complimentary. We hope to have the opportunity to welcome you back and provide you with an improved experience.

6/10 Okay

Darlene

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/5/1
Hi Darlene,I greatly appreciate your 3-star rating and am pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, friendly staff and great location.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 2024/4/29
Hi Mark,Your wonderful feedback is greatly appreciated. We are thrilled to hear that you found our rooms clean, our staff friendly, and our location great. We are glad that we met your expectations. We look forward to welcoming you back for another great stay in the future!

8/10 Good

Redisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, i didnt like the rug... overall everything was good
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 2024/4/29
Hi Redisha,It is good to hear that you found our property to be nice and that your overall experience was good. However, we regret to hear that you didn't like the rug in your room. Your feedback is appreciated, and we'll certainly consider it as we continue to improve our accommodations. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!

8/10 Good

Julie

Traveled with group
Liked: Property conditions & facilities
Night guy was clueless but your daytime guy was very helpful and very nice
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/29
Hi Julie,I am glad to hear that our daytime staff was helpful and nice during your stay. However, we apologize if the service provided by the night staff did not meet your expectations. Your comments are important to us, and we'll address this with our team to ensure consistent service standards around the clock. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.

8/10 Good

Jerry

Traveled with partner
Good
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/29
Hi Jerry,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

6/10 Okay

Jonathan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel itself was fine, but man at check was ironically not very friendly and welcoming when we first arrived.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/29
Hi Jonathan,Thank you for taking the time to share your feedback with us. We are glad to hear that you found the hotel itself to be satisfactory. However, we apologize if the service at check-in did not meet your expectations. We regret any lapse in hospitality you may have experienced. Your comments will be addressed with our team to ensure that we consistently provide friendly and welcoming service to all guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.

4/10 Poor

Nickesha

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly. Lobby was clean however in our room there was food left on the carpet, there was some dust i was trying to figure out ,, maybe ash or mold but it was a lot between the bed and night table. I was only there for 1 night. Staff need to put more emphasis on cleaning the rooms. The location is good though. Right next tp a mini mall and fast food outlet.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/29
Hi Nickesha,I am pleased to hear that you found our staff friendly and the lobby clean. However, we apologize for the cleanliness issues you encountered in your room. Your comments will be addressed with our housekeeping team to ensure that our standards are consistently met in all guest rooms. We're glad to hear that you appreciated the location, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Provided free shuttle from airport.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/29
Hi Tara,Thank you for your excellent rating and positive feedback! We are thrilled to hear that you enjoyed your experience with us, especially the complimentary shuttle service from the airport. We look forward to welcoming you back for another 5-star stay in the future!

10/10 Excellent

James E.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/25
Hi James,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

4/10 Poor

C

Disliked: Cleanliness, staff & service, property conditions & facilities
I am not typically very picky but I would pick somewhere else. I picked this hotel because of the shuttle, but that was truly a joke and eventually, the front desk just stopped answering the phone when I was calling for a shuttle. I ended up getting an Uber because I had waited more than an hour and it had reached midnight. My room had an unpleasant odor but it was late, I was tired, and I was only going to be there less than 12 hours but I was a little worried my suitcase would absorb the smell, but it didn't, and I was on my way when my ride arrived at noon. The hotel did provide a late checkout and I appreciated it as I did not have vehicle (hence, the need for the shuttle from the airport).and I was at the mercy of others picking me up. I believe I would choose differently when traveling in the area again.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/24
Dear Guest,I'm sorry to hear about the challenges you encountered. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We would appreciate the opportunity to provide you with a much more positive experience.

10/10 Excellent

Deandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Not me. I did not go.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 2024/4/24
Hi Deandra,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

4/10 Poor

Thomas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were supposed to be picked up at the airport and they forgot us. Another Hotel shuttle took us. When we arrived at the hotel and tried to explain, staff was obviously not interested and short. Told us to see manager in the morning. They were short staffed in AM and manager was nowhere to be found.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/24
Hi Thomas,I sincerely apologize for the oversight and the difficulty you encountered. Your feedback is invaluable, and I assure you that we will address these issues internally to prevent similar occurrences in the future. We appreciate your patience and understanding, and I hope we can regain your trust with a more positive experience in the future.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was convenient to the cruise port and offered transportation from the airport.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/22
Hi Mark,Our team is pleased to hear that you found our property convenient for accessing the cruise port and that you appreciated our shuttle services. We're glad we could meet your needs. We look forward to welcoming you back again!

10/10 Excellent

Migdalia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and clean. The area was very quiet. Will stay there again.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/22
Hi Migdalia,I am delighted to hear that you enjoyed your stay at our property! It's wonderful to know that you found the property nice and clean and that you appreciated the quiet atmosphere of the area. We are grateful for your positive feedback and thrilled to hear that you plan to stay with us again in the future. We look forward to welcoming you back for another great stay!

6/10 Okay

Ian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/22
Hi Ian,We greatly appreciate your 3-star rating and are pleased to hear that you had a good stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!

10/10 Excellent

June

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant motel to stay at. I recommend it highly..
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/22
Hi June,Thank you for your positive review! We are delighted to hear that you had a pleasant stay at our hotel and that you highly recommend it. Your satisfaction is our priority, and we are glad to have earned your recommendation. We look forward to welcoming you back soon!

10/10 Excellent

beverley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and great free breakfast
Stayed 2 nights in Apr 2024

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was modern, clean and well maintained. It is close to the airport and very convenient to restaurants, shopping and beaches.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/19
Hi Christina,It is good to hear that you found our property modern, clean, and well-maintained. Thank you for highlighting our proximity to the airport, as well as nearby restaurants, shopping, and beaches. We appreciate your feedback, and we hope to welcome you back for another enjoyable stay in the future!

8/10 Good

Carole

Liked: Cleanliness, property conditions & facilities
Fair for price !
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/19
Hi Carole,We're glad to hear that you found our hotel fair for the price. Providing value for our guests is important to us, and we're pleased that we met your expectations in this regard. Thank you for your feedback, and we hope to welcome you back for another satisfactory stay in the future!

10/10 Excellent

Carline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 2024/4/19
Hi Carline,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Veronica

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I called the day before to inform that we were getting in in the morning. When we arrived to the airport I called the hotel for the shuttle to pick us up and they said to wait 30 mins. After 75 mins, shuttle did not show, we decided to grab an uber and go to the hotel. After that it was ok. Front Desk Lady was very nice.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/18
Hi Veronica,We apologize for the inconvenience you experienced with the shuttle service upon your arrival. Your feedback is valuable, and we'll address this issue with our team to ensure timely and reliable transportation for our guests. We're glad to hear that your interaction with the front desk was positive. We hope to provide a smoother experience for you on your next visit.

8/10 Good

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything regarding the property the only thing that was an issue was the pillows and bed, they were so hard I could literally not sleep. Everything else was great!
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/16
Hi Tina,We are delighted to hear that you enjoyed everything about the property except for the pillows and bed. Your comfort is important to us, and we will take note of your feedback and work to improve in this area. We hope to have the opportunity to provide you with a more comfortable stay in the future.

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled moldy throughout. Had to get aerosol spray and continuously spray the carpet in our room just to tolerate the odor. All other rooms were full, so we were unable to move. Breakfast was wonderful, though.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/16
Hi James,Your comfort and well-being are our top priorities, and we are sorry to hear about the moldy odour in your room. We will immediately investigate and address the issue to ensure it's resolved effectively. We're glad to hear that you enjoyed the breakfast. We hope to have the opportunity to provide you with a much-improved experience on your next stay.

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities
The youbg woman that checked us in was very niceamd polite. The breakfast was very good also. The ice & vending machines did not work. When i spoke to the overnight cleck he did not acknowledge me with a good morning back. Never made eye contact with us. Also the morning clerk did not seem too pleasant. I understand that the area my not be the best, but it is up to those that are employed here to make sure that the customers have the best experience that they can. The last thing is that the beds had dirty top blankets on them, and the bathroom smelled like cat urine??? But in spite of all this, my friend and I had a great night sleep. And the other guests that we met made up for the other stuff. We are grateful for the good parts of our experience here.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/16
Hi Patricia,Glad to hear that the young woman who checked you in was polite and that you enjoyed the breakfast. Providing excellent service to our guests is our top priority, and we will address other issues with our team to ensure improvements are made. We appreciate your understanding and are grateful that you were still able to have a great night's sleep. We hope to have the opportunity to provide you with a much-improved experience on your next visit.

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad.. shuttle took 45min-1hr to.show up st 1230am at night Called many times. Staff was rude and.not inviting. Wouldnt allow an hour late check and rude about it
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/15
Hi Jeremy,We apologize for the inconvenience and assure you that the problems you raised do not correspond to our typical standards of service. We appreciate your input and will take these problems internally to avoid reoccurring problems. We hope to have the chance to make amends for your disappointment.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/15
Hi Nathaniel,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

6/10 Okay

Jessica, WOODSIDE

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Staff at night was really nice and helpful but early in the morning was rude. Nobody was in reception at 5:30am when I was leaving, and they don’t have any bell or any way to call the receptionist. I started saying hello and good morning many times, my Uber was waiting for me. And after long time of calling the person inside screams “stop screaming lady” when I just was saying hi, good morning there. This person came to reception and was so rude and staring at me so mad.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/13
Hi Jessica,We're sorry to hear about your negative experience. Your feedback is concerning, and we apologize for any inconvenience or discomfort caused. We'll address this issue with our team to ensure improvements are made. We hope to have the opportunity to make it right in the future.

6/10 Okay

Donna

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Convenient location within half hour of cruise port or FLL. Other than that the hotel really needs updating, painting and cleaning.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/4/13
Hi Donna,Thank you for your feedback. We're glad to hear that you found our location convenient. However, we apologize for any shortcomings in the condition of our hotel. Your comments are noted, and we'll work to address these areas to enhance the overall experience for our guests. We appreciate your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice, convenient
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/13
Hi Joe,Thank you for your positive feedback! We strive to provide excellent service and accommodations for our guests, and we're glad that you had a great experience. We look forward to welcoming you back soon!

8/10 Good

Garth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The airport shuttle was perfect, once we were able to call the hotel to inquire about it. The breakfast was perfect as well. Beds were very comfortable and hotel was quiet. Rooms were spacious. Desk staff could have been a little more friendly with their customer service.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/13
Hi Garth,We're delighted to hear that you found our airport shuttle service and breakfast to be perfect and that you enjoyed comfortable beds and spacious rooms during your stay. Your feedback is valuable, and we will address this with our team to ensure better interactions with our guests. Thank you for your comments, and we hope to welcome you back for another pleasant stay.

8/10 Good

Dennis

Stayed 1 night in Apr 2024

10/10 Excellent

felix

Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/5/1
Hi Felix,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Francisco, Newport beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
standard
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/11
Hi Francisco,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to learn that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

2/10 Terrible

Susan, Oshawa

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were awful and overbooked the hotel and didn’t offer a solution.. we had to find someone to switch a room with us. As a Deaf person I asked the staff member if he could write what he was saying on a piece of paper and he refused and was super rude to us. Would never stay here again even if I was paid to..
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/11
Hi Susan,We regret any inconvenience caused and want to assure you that the issues you raised are not in line with our usual standards of service. Your feedback is valuable, and we will conduct an internal investigation to address these issues and prevent them from happening again. We hope for the opportunity to rectify any disappointment and make amends during your future experiences with us.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, clean room, great ac and lots of hot water. McDonalds next door and supermarket a short walk away. Very nice. Would stay again.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/11
Hi Michael,Thank you for your positive review! We are delighted you enjoyed our pleasant staff, clean rooms, and excellent amenities. It's great to hear you found our location convenient. We can't wait to welcome you back for another enjoyable stay!

10/10 Excellent

Liberty

Traveled with family and small children
Housekeeping did a great job! Rooms were super clean!!!
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/11
Hi Liberty,Thank you for your kind words! We are thrilled to hear you found our housekeeping top-notch and your room super clean. We'll be sure to pass along your compliments to our team. Looking forward to your next visit.

10/10 Excellent

Amanda

Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/30
Hi Amanda,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

6/10 Okay

Tamara

Traveled with group
Disliked: Staff & service, property conditions & facilities
Poor customer service, ATM was broken, and room was clean
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/9
Hi Tamara,I apologize for the inconvenience you experienced with our customer service and the broken ATM. Your feedback is important to us, and we have passed on your comments for improvements. We are glad to hear that your room was clean, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more positive stay.

6/10 Okay

Susan, Queensbury

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
Ok for a one night stay, but would probably stay down the road instead.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/4/9
Hi Susan,Your satisfaction is important to us, and we'd like to understand more about your experience to address any concerns you may have. If there are specific aspects that did not meet your expectations, or if you have suggestions for improvement, please feel free to provide more details. We appreciate your feedback and apologize for any disappointment you may have experienced.

2/10 Terrible

Clifford

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk clerk was extremely unaccomodating. One of them was great… the other was awful!!
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/9
Hi Clifford,We're sorry to hear about your mixed experience with our front desk clerks. Providing excellent customer service is our priority, and we apologize for any inconsistency you encountered. Your feedback is valuable, and we'll address this issue with our team to ensure better service in the future. We hope to have the opportunity to exceed your expectations on your next visit.

8/10 Good

marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/11
Hi Marcel,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

6/10 Okay

Randi

Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/29
Hi Randi,We greatly appreciate your 3-star rating and are pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!

8/10 Good

Lucia, Brossard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle. Not to far from cruiseport
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/5
Hi Lucia,Thank you for your feedback! We are glad you found our airport shuttle convenient and our location close to the cruise port. We hope to welcome you back soon!

8/10 Good

Jostin

Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/25
Hi Jostin,I appreciate the generous 4-star rating you gave us. Ensuring your complete satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the goal of providing an even more exceptional experience.

10/10 Excellent

Karisa

Traveled with group
Liked: Staff & service, property conditions & facilities
Nice easy stay
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/4
Hi Karisa,Your comfort and satisfaction are important to us, and we appreciate your positive feedback. It is good to know that you had a nice and easy stay. We look forward to welcoming you back again in the future!

8/10 Good

Alvan

Need to upgrade
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/4
Hi Alvan,Thank you for your rating and feedback. We appreciate your suggestion for an upgrade and will certainly consider it as we strive to improve. We value your input and hope to welcome you back for an even better experience in the future.

10/10 Excellent

Ronald

Traveled with partner
Liked: Amenities
Roomservice had a nice touch in bathroom Clean room Greating service helpful
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/4
Hi Ronald,I am happy to hear that the nice bathroom touch, the spotless room, and the excellent service provided by our staff were appreciated. We value your opinions and are grateful for your nice remarks. We can't wait to have you back for another fun visit!