This is my third time staying at this property. First time was in 2019, pre Covid. I had a great time, zero complaints. Second time was April 2023, I noticed a drastic change in the staff and property amenities but decided not to let it ruin my time. Fast forward to April 2024, I just returned from my stay here and I absolutely will not return. Whilst the location is perfect for shopping at sawgrass, the facilities are deplorable and the service from staff is inconsistent. The scent inside the room was HORRIBLE, the plumbing inside the shower was non existent and the cleaning done by the housekeeper left a lot to be desired. My only pleasant experience was the nice young lady that checked my mom and I in (Keiana) and the super convenient Freebie usage. The lady at the front desk that checked us out this morning was super rude( shouting across us to her coworker) and giving attitude when questions were asked. Unfortunately the convenience is not enough for me to return. Very disappointed