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Reviews of Best Western Plus Ft Lauderdale Hollywood Airport Hotel

3 out of 5
Best Western Plus Ft Lauderdale Hollywood Airport Hotel
2601 North 29th Avenue, Hollywood, FL

Reviews

7.2

Good

Rating 10 - Excellent. 103 out of 308 reviews" "
Rating 8 - Good. 65 out of 308 reviews" "
Rating 6 - Okay. 65 out of 308 reviews" "
Rating 4 - Poor. 35 out of 308 reviews" "
Rating 2 - Terrible. 40 out of 308 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was okay but I couldn’t figure out why the entry doors of all the rooms on my floor had about an inch opening under the door.
Stayed 1 night in May 2024

10/10 Excellent

Shawtavius

Liked: Property conditions & facilities
Everything
Stayed 2 nights in May 2024
Response from Lidu G on 2024/5/14
Thank you for your feedback. We are committed to improving our services and look forward to welcoming you again in the future.

10/10 Excellent

Darius

Business traveler, Traveled with family
property was easy to locate.
Stayed 2 nights in Apr 2024
Response from Lidu G on 2024/5/14
Thank you for your feedback. We are committed to improving our services and look forward to welcoming you again in the future.

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Lidu G on 2024/5/14
Thank you for your feedback. We are committed to improving our services and look forward to welcoming you again in the future.

6/10 Okay

Albert

Business traveler
Disliked: Property conditions & facilities
Room was clean Proerty is run down Elevators not working.
Stayed 1 night in May 2024
Response from Lidu G on 2024/5/14
Thank you for sharing your feedback with us. We're glad to hear that you found your room clean. However, we apologize for the condition of our property and the inconvenience caused by the non-functioning elevators. Your comments are valuable to us, and we will work to address these issues promptly to improve the overall experience for our guests. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, hot shower and a working a/c unit. Sometimes, it’s literally just the simple things :) Wonderful Stay!
Stayed 1 night in May 2024

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lidu G on 2024/5/14
Thank you for your feedback. We are committed to improving our services and look forward to welcoming you again in the future.

6/10 Okay

Diane

All was fine. it's average at best.
Stayed 3 nights in May 2024
Response from Lidu G on 2024/5/14
Thank you for your feedback, we are working to improve. We know that we will address any observation efficiently.

6/10 Okay

Brandan, Spring Hill

Disliked: Cleanliness, property conditions & facilities
.
Stayed 4 nights in May 2024
Response from Lidu G on 2024/5/14
Thank you for your feedback, we are working to improve. We know that we will address any observation efficiently.

2/10 Terrible

Kristopher

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator was down the first time we took it, one of two was broken at all times. The pool was broken. Breakfast was trash. The smell of the property like a cologne that they used to cover up all other smells. Would not recommend this place to an enemy. Our room for 4 nights never was cleaned, towels never changed, garbage never taken, the room was damp and everything we had was damp and made our bags over weight at the airport. Employees Maca and Daniel are front desk, they are great only thing good about the stay. Mold on inside of windows, and the highway noise is hard to sleep threw. The air conditioning, was not working properly and the thermostat NEVER worked at all. Horrible place to stay even for a night
Stayed 4 nights in May 2024
Response from Lidu G on 2024/5/14
Thank you for taking the time to share your experience with us. We apologize for the numerous issues you encountered during your stay. It's disappointing to hear about the elevator and pool issues, as well as the subpar breakfast and unpleasant smell on the property. We'll address these concerns with our team to ensure improvements are made. We apologize for the oversight regarding the cleanliness of your room and the malfunctioning air conditioning. Your feedback is important to us, and we'll take steps to prevent similar occurrences in the future. We're glad to hear that Maca and Daniel provided excellent service at the front desk. We appreciate your understanding and hope to have the opportunity to provide you with a much better experience should you choose to stay with us again.

10/10 Excellent

ernest

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and the front desk clerk was extremely helpful, i don't remember her name but she is a bahamian lady. She was simply the best.
Stayed 3 nights in Apr 2024
Response from Lidu G on 2024/5/6
Thank you for staying with us, we appreciate your comment. I hope you can stay with us again in the future.

10/10 Excellent

Remus

Liked: Cleanliness, staff & service, amenities
Good breakfast and has airport shuttle
Stayed 1 night in May 2024
Response from Lidu G on 2024/5/6
Thank you for staying with us, we appreciate your comment. I hope you can stay with us again in the future.

10/10 Excellent

SANDRA

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It had what i needed the most ,a shuttle bus and breakfast before my flight. Super quiet and clean
Stayed 1 night in Apr 2024
Response from Lidu G on 2024/5/6
Thank you for staying with us, we appreciate your comment. I hope you can stay with us again in the future.

2/10 Terrible

aung

Stayed 1 night in Apr 2024
Response from Lidu G on 2024/5/6
Thank you for bringing these issues to our attention. We apologize for any inconvenience caused and will address them promptly

6/10 Okay

Chris

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Lidu G on 2024/5/14
Thank you for your feedback. We are committed to improving our services and look forward to welcoming you again in the future.

8/10 Good

Phito

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great the aroma in the entrance was amazing thank goodness for everything and amazing staff and service.🙏
Stayed 2 nights in Apr 2024
Response from Lidu G on 2024/5/6
Thank you for staying with us, we appreciate your comment. I hope you can stay with us again in the future.

10/10 Excellent

mohd

Traveled with partner
Liked: Property conditions & facilities
Very nice and clean also safe.
Stayed 1 night in Apr 2024
Response from Lidu G on 2024/4/30
Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to the area!

8/10 Good

Loc

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Lidu G on 2024/4/30
Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to the area!

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Service was friendly and courteoue
Stayed 2 nights in Apr 2024
Response from Lidu G on 2024/4/30
Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to the area!

8/10 Good

Anthony, Killoween

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed out stay here. Had lovely breakfast, clean and very friendly staff. Older hotel but overall not bad
Stayed 2 nights in Feb 2024
Response from Lidu G on 2024/4/30
Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to the area!

4/10 Poor

Cherri

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Lidu G on 2024/4/30
Thank you for your feedback. We are working to improve, and we will address any observations efficiently.

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Property conditions & facilities
Don’t come to this place if you come early, there’s a $30 early arrival fee. Secondly, check out the sign that says his building is condemned. Apparently the pool is closed so there’s a big sign out here. Doesn’t it make me feel safe?
Stayed 2 nights in Apr 2024
Response from Lidu G on 2024/4/24
We are committed to continuous improvement. Any feedback will be addressed effectively. We look forward to welcoming you in the future and providing an even better experience.

4/10 Poor

Michael

No
Stayed 3 nights in Apr 2024
Response from Lidu G on 2024/4/24
We are committed to continuous improvement. Any feedback will be addressed effectively. We look forward to welcoming you in the future and providing an even better experience.

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, staff & service
Staff was very friendly, and very helpful. Main area was very clean. breakfast was awesome. Water took a long time to get hot. Only one elevator working, we were on the sixth floor. Very long wait. Windows in the room and bathroom sink area had lots of little tiny black bugs, crawling everywhere. Have pictures and video if required
Stayed 2 nights in Apr 2024
Response from Lidu G on 2024/4/24
We appreciate your feedback and look forward to the pleasure of welcoming you again in the future.

6/10 Okay

Lusanda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lidu G on 2024/4/24
We are committed to continuous improvement. Any feedback will be addressed effectively. We look forward to welcoming you in the future and providing an even better experience.

8/10 Good

Christopher, Dallas

Liked: Cleanliness, staff & service
Decent place but for the price is high for the level of accommodation
Stayed 1 night in Apr 2024
Response from Lidu G on 2024/4/24
We appreciate your feedback and look forward to the pleasure of welcoming you again in the future.

10/10 Excellent

Lance

It was clean
Stayed 1 night in Apr 2024
Response from Lidu G on 2024/4/24
Thank you for your feedback, it will be a pleasure to welcome you again on your next visit.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 2 nights in Apr 2024
Response from Lidu G on 2024/4/24
We appreciate your feedback and look forward to the pleasure of welcoming you again in the future.

10/10 Excellent

Daaiyah, LongBeach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the elevators was out of order, which made it VERY difficult for guests, as well as the staff to get to their rooms and move around the hotel.
Stayed 1 night in Apr 2024
Response from Lidu G on 2024/4/24
Thank you for your feedback, it will be a pleasure to welcome you again on your next visit.

6/10 Okay

H.

Nothing great. Just a place to lay your head.
Stayed 1 night in Apr 2024
Response from Lidu G on 2024/4/24
We are committed to continuous improvement. Any feedback will be addressed effectively. We look forward to welcoming you in the future and providing an even better experience.

10/10 Excellent

Diane

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just love that the front desk attendant was friendly and pleasant.❤️❤️❤️
Stayed 1 night in Apr 2024
Response from Lidu G on 2024/4/24
We appreciate your feedback and look forward to the pleasure of welcoming you again in the future.

6/10 Okay

ANDREW

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Lidu G on 2024/4/24
Thank you for your feedback, it will be a pleasure to welcome you again on your next visit.

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for us while traveling.
Stayed 1 night in Apr 2024
Response from Lidu G on 2024/4/24
We are pleased to receive your feedback and look forward to serving you again on your next visit.

10/10 Excellent

Ariel

Stayed 2 nights in Apr 2024
Response from Lidu G on 2024/5/14
Thank you for your feedback. We are committed to improving our services and look forward to welcoming you again in the future.

6/10 Okay

Tenille

Liked: Staff & service
Plus: The good thing is the front desk staff were courteous and professional. Breakfast was enough to sustain me until I got to where I was heading. The bed slept really well and the shower was nice; water pressure and temperature wise. Location was perfect in between Dade and Broward County and with proximity to the Lauderdale airport, shopping, and dining. Negative: One out of two elevators on property were working and several times the one working got stuck. This made the wait to get up to the room or down extra long. My room smelled. It appeared clean but there was a noticeable stench like a wet mop. Would I stay again? Yes. Would I like the price to decreas? Yes
Stayed 2 nights in Apr 2024
Response from Lidu G on 2024/4/24
We are committed to continuous improvement. Any feedback will be addressed effectively. We look forward to welcoming you in the future and providing an even better experience.

6/10 Okay

Darius

Liked: Cleanliness, staff & service, property conditions & facilities
I WOULD RECOMEND IT TO MY FRIENDS
Stayed 4 nights in Apr 2024
Response from Lidu G on 2024/4/30
Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to the area!

2/10 Terrible

Ning

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The humidity in the room is crazy. Bedsheet are mois
Stayed 1 night in Apr 2024
Response from Lidu G on 2024/4/24
Thank you for bringing this to our attention. We'll address it promptly.

2/10 Terrible

Hugo Samuel

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Toilet not working upon arrival, pool not available yet not disclosed, laundry not accesible thru elevator, dated and dirty room furniture, no hand soap in common areas. It’s just disappointing.
Stayed 3 nights in Apr 2024
Response from Lidu Guzman on 2024/4/16
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

10/10 Excellent

Ekaterini

Stayed 1 night in Apr 2024
Response from Lidu G on 2024/5/6
Thank you for staying with us, we appreciate your comment. I hope you can stay with us again in the future.

4/10 Poor

Nikolai

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator doesn’t work swimming pool Close room, Smell in sight in the front hotel, big sign dangerous to stay here charge over
Stayed 1 night in Apr 2024
Response from Lidu Guzman on 2024/4/15
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

8/10 Good

Taylor, Santo Domingo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Very good.
Stayed 1 night in Apr 2024
Response from Lidu Guzman on 2024/4/15
We appreciate your feedback and look forward to welcoming you back very soon.

8/10 Good

barry

Liked: Cleanliness, staff & service, property conditions & facilities
Roo. Was clean. Bed was comfotable
Stayed 1 night in Apr 2024
Response from Lidu Guzman on 2024/4/15
We appreciate your feedback and look forward to welcoming you back very soon.

2/10 Terrible

Kelli

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not told pool out of service. We were on the 5th floor and elevators were not working. Morning breakfast was much to be desired. When i booked reviews were good, so what i expected and what I experienced was quite different. For the cost will not be staying again or recommending.
Stayed 1 night in Apr 2024
Response from Lidu Guzman on 2024/4/15
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

4/10 Poor

alexander

Stayed 1 night in Apr 2024
Response from Lidu Guzman on 2024/4/15
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
The hole crew.Easy to deal with
Stayed 1 night in Apr 2024
Response from Lidu G on 2024/4/24
We appreciate your feedback and look forward to the pleasure of welcoming you again in the future.

8/10 Good

Tanya

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place
Stayed 1 night in Apr 2024
Response from Lidu Guzman on 2024/4/15
We appreciate your feedback and look forward to welcoming you back very soon.

10/10 Excellent

Juan, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lidu Guzman on 2024/4/15
We appreciate your feedback and look forward to welcoming you back very soon.

10/10 Excellent

Adi Kelerayani V

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly staff
Stayed 1 night in Apr 2024
Response from Lidu Guzman on 2024/4/15
We appreciate your feedback and look forward to welcoming you back very soon.

6/10 Okay

Andrew

Stayed 1 night in Apr 2024
Response from Lidu G on 2024/5/6
Thank you for bringing these issues to our attention. We apologize for any inconvenience caused and will address them promptly

10/10 Excellent

Glenn

Stayed 1 night in Mar 2024
Response from Lidu G on 2024/5/6
Thank you for staying with us, we appreciate your comment. I hope you can stay with us again in the future.